Technical Author Cv

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CV

Iva Gooden Address Line 1 Address Line 2 Address Line 3 Postcode Telephone: (1234) 5678910. Mobile: 12345 67890. Email: [email protected]

TECHNICAL AUTHOR- SYSTEMS DESIGNER/ TRAINER, I.T. CO-ORDINATOR A key player in the full life cycle of systems development and training, delivering professional support to management and users. Possessing an ability to work under pressure that has been gained from 13 years in industry and self-employment, when I provided quality solutions to complex business problems within scope, budget and tight schedules whilst developing effective working business relationships with end-users. __________________________________________________________________________________________________________

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ADVANCED SKILLS AND TECHNICAL AREAS Project management Research and development Proposal writing Trouble shooting / problem solving Network development / support System / facility installation

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Quality solution delivery Software support / maintenance Leadership Resource management Cost controls Content Management

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Customer services Presentations Change management Technical security Staff training Writing plans / reports

EDUCATION BSc.

Applied Computing, (University of Northumbria).

1985 – 90

PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS

WEB AUTHOR (E.O. LINE MANAGER WITHIN THE INTRANET TEAM)

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2000 – Present

Department of ((((((( Newcastle upon Tyne A varied job that involves web building and maintenance for over 2000 employees including Research & Development, seminar hosting and programming. Assisting in project managing the merger of previously autonomous communications within the different agencies and bodies associated with the DWP. Hosting an Intranet Discussion Group - answering and referring-on questions when appropriate. Acted as a group facilitator and provided support for the other facilitators. Developed web based tutorials: converted manuals to web pages and created a set of linked and easily read interactive programs. These programs are now widely used throughout the DWP. Produced support material for the DWP Intranet Program Manuals and Guidance Workshop for both users and authors who were in central publishing teams. Saved the department costs by seeking outside advice on more than one occasion. Supporting the DWP authors nationally, giving seminars and technical advice when required. Centralised and maintained a national staff database that solved data conflicts. Presently planning to share other data with other departments. Trained and supported a national team of web authors. Gained 5 years experience with Macromedia products, frequently managing and updating over 100 sites.

TECHNICAL AUTHOR

1996 – 00

Company Name, Newcastle upon Tyne Wrote clear quality procedures / instructions after obtaining information from users. Clarified IT and electronic equipment manuals that was previously unclear paraphrased text. Developed MS Word documents with images and hypertext for quick access, on-screen manuals. Solved problems regarding the processing power of the existing PCs whilst resolving a significant backlog. Also the PSCS & PDCS SRG Author for 20 months. ___________________________________________________________________________________________________________

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PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS (CONT) Benefits Agency (DSS ITSA (1991-96)).

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MICRO SUPPORT (EO (CSO)- 1ST AND 2ND LINE HELP DESK SUPPORT) )

1994 – 96

Supported 800 PC’s and Novell administration (a performance enhancement and problem solving role). Planned (prepared the specification for contractors) and oversaw the installation of a new global WAN. Procured and disposed of equipment, software, security and repairs. Fault desk work included troubleshooting, PC builds, control procedures. Stocktaking, budget control, managing contractors’ work, use of software packages, and upgrading of PCs. Improved customer service by implementing WIP system. Saved significant costs by fixing presumed unserviceable PCs and introducing a system that recycled I.T. equipment.

SECURITY STANDARDS AUTHOR (EO)

1992 – 94

1st to 3rd line I.T. support Wrote quality working instructions. Devised a system for storing and indexing floppy disc storage that was adopted by the audit staff. Produced reports on PC audits that became formalised systems as the audit visits progressed and management clarified their requirements.

PROGRAMMER (EO)

1991 – 92

Changed control procedures and COBOL Programming to ISO 9000 quality standards. Wrote instructions.

Early Career Summary: Broker / representative.

Casual Worker

Personal: Date of birth: Interests / pastimes: Driving licence:

Sun Life Broker Services (1990 ) Provident Mutual Life Assurance Association (1986 – 90) National Mutual Life Assurance Society (1980 – 86) Hambro Life (now Allied Dunbar (1978 – 80)). Working in Norway

1978 – 90

1977

1959. Family, boat building, sailing, fishing, ski-ing, mechanics, cooking. Full Clean.

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