T8 B17 Faa Trips 2 Of 3 Fdr- Daily Record Of Facility Operation- Des Plains 052
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SEP 14 '01 1Y:
)
tWY
PagcNo. 1
ATT V OF r2\\—il-'iL FAPTT TTV ATTON I. TSFPfYRF) K_C.v- V_/JVLV \*JC 1 DPFR v rel="nofollow">Jr -LjJX^N.1 1V^»1^I D f\JUL< Date: September 1 1 , 2001
Location:
Identification:
Type Facility:
Operating Position:
Checked By:
Des Plaines, IL
AGL-6
ROC
Duty Officer
Chief: Tom Brand, Acting Manager
TIME (GMT) 0500 0527 1040 1253 1304 •*»y-T309 %£/ V1333 — - i3'3"9 1339 1345 — 1354 1401 16 Oi 1410 1412 J420 1420 -~ 1421 1425 1425 1425 — 1435 1445 — 1447 1509 I/O-? 1522 1530 — 1540 <— _154Sv V 15517 ISC' — 1646 1817 1946 2212 0500 TIME (GMT)
:
REMARKS OPENING LOG. DETROIT METRO ATCT REPORTED NORTHWEST 60 INCIDENT. CLEVELAND ARTCC REPORTED UNITED EXPRESS 4044 INCIDENT. ACFT CRASHED INTO WORLD TRADE CENTER SECOND ACFT CRASHED INTO WORLD TRADE CENTER ZID: AAL77 OFF RADAR YRK080010 WOC/FBI TELECON ZOB: UAL93 B752 EWR-SPO SCREAMING/BOMB STATEMENT HEARD ABOARD ACFT HIT W SIDE OF PENTAGON UAL93 DESCENDING OVER CUE DAL1989 B763 BOS-CLE HIJACKED 1 BLDG OF WTC COLLAPSED CLE AFSS ATC 0 BLDG EVAC BOMB THREAT BLOOMINGBIRD REQUESTED PG: ORDERLY EVACUATION OF RO MALY REO: EVAC OF NON-ESSENTIAL RO NY/DC FED BLDGS EVACUATED. ALL ACFT INSTRUCTED TO LAND. NO DEP. DAL1989 LNDD CLE WOI CAR BOMB AT STATE DEPT. DC WHITE HOUSE EVAC 2™ BLDG OF WTC COLLAPSED UAL93 HIJACKED ALL RO NON-ESSENTIAL PERSONNEL SENT HOME UAL93 CRASHED 10 NE IHD/60 SW 1ST SOMERSET, PA CLE: NON-SPECIFIC BOMB THREAT TO EBO ANE: SECON LEVEL BRAVO. REVIEW LEVEL C AND D PRANK CALLER SAID "BOOM" AND HUNG UP ACFT CRASHED INTO PENTAGON UAL1S2 UNACCOUNTED FOR WOC: NATL COOP ACTIVATED DAL1989 DEPLANED CLE IL NATL GUARD ON CALL RENOT 1/03 SENT SECON D KOREAN AIR O.G W.O.L WHITE HORSE, CANADA • RACER12 F16 UNSCHED LNDG FFO LOG CLOSED DATE CARRY FORWARD TO NEXT DAY ITEMS
TIFY that entries above are currect; 1 scheduled operations have been "accomplished except as noted, and that all abnormal occurrences and eondilious have been recorded.
SIGNATURE(S) OF WATCH SUPERVISOR(S)
5AA Form 7230-4 dated 4/97: Supersedes previous edition
INIT RH RH RH GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM TR TR GM INIT
SEP 14 '01
hK I-HH UKhHI LHKhb RUC
B4Y
IU 3-
Page No. 1
D ATT Y RFCORD OF FACILITY OPERATION Date: September 14, 2001 Location:
Identification:
Type Facility:
Operating Position:
Checked By:
Des Plaints, LL
AGL-6
ROC
Duty Officer
Chief: Tom Brand, Acting Manager
TLME (GMT) 0745 _
0750 0804
•*-
0809
_ —
0833 0839
REMARKS MEDIA: AIRCRAFT CRASHED INTO WORLD TRADE CENTER. PAGED AGL- ADMINISTRATOR ,REM, PUBLIC AFFAIRS, AIR TRAFFIC WASHINGTON WOC REQUESTED AGL ON NATIONAL NET BECAUSE OF PROXIMITY MEDIA: SECOND AIRCRAFT CRASHED INTO WTC. SECURITY SPECIALIST REPORTED TO THE ROC TO TAKE NOTES AND ANSWER LAW ENFORCEMENT CALLS. ZTD:AAL77 OFF RADAR TEN MILES NORTHEAST OF YORK VOR REPORTED TO AIR TRAFFIC. LOBS (CAS, AT, AND AF) SENT THEIR. CRISIS WORKING GROUP REPRESENTATIVE TO THE ROC AND SET UP SECONDARY NETS IN THEIR OFFICES. NET:FBI JOINS THE NET ZOB: UNITED AIRLINES 93 B752 FROM NEWARK TO SAN FRANCISCO REPORTED
INIT
f\G AND BOM H2_'t,
ch~nd?J
0845 0854 0901 0910 0912 0920 0921 0925
0935 0945 0947 1009 1022 1030 1040 1051 1145 1146 1317 1446 1712
2400
TIME (GMT)
NET: AIRCRAFT HIT WEST SIDE OF PENTAGON. tO^ NET: UNITED AIRLINES 93 DESCENDING OVER CLEVLAND £>t f crnbcn NET: DELTA 1989 B763 FROM BOSTON TO CLEVELAND HIJACKED. Cx^ MEDIA: FIRST BUILDING OF WTC COLLAPSED AT: REPORTS CLEVELAND AFSS ATC-0 DUE TO EVACUATION BOMB THREAT. SECURITY NOTIFIED. AGL-3 ORDERS EVACUATION OF RO NET: NEW YORK AND DC BUILDINGS EVACUATED. ALL AIRCRAFT INSTRUCTED TO LAND. NO DEPARTURES NET: DELTA 1989 LANDED CLEVELAND WITHOUT INCIDENT NET: CAR BOMB AT STATE DEPARTMENT D.C. RESULTS IN NON-INCIDENT. WHITE HOUSE EVACUATED. SECOND BUILDING OF WTC COLLAPSED NET: UNITED AIRLINES 93 HIJACKED ALL AGL NON-EMERGENCY PERSONNEL RELEASED NET: UNITED 93 CRASHED 60 MILES SOUTHWEST OF JOHNSTON PENNSYLVANIA (SOMERSET) CLEVELAND CENTER: REPORTS NON-SPECTFT C BOMB THREAT REPORTED BY FBO AT DAYTON, OHIO ANE ROC: FAXED SECON LEVEL BRAVO REVIEWING LEVEL C AND D. AGL-3 NOTIFIED. AGL ROC RECEIVES PRANK CALLER - SAID BOOM AND HUNG UP NET: UNITED AIRLINES 182 UNACCOUNTED FOR WASHINGTON FAX: NATIONAL COOP ACTIVATED DELTA 19S9 DEPLANED AT CLEVELAND ILLINOIS NATIONAL GUARD: ON STANDBY RENOT 1/03 SECON D KOREAN AIRLINER ON GROUND WITHOUT INCIDENT, WHITEHORSE, CANADA CLEVELAND CENTER: RACER 12 Fl 6 UNSCHEDULED LANDING AT OFFUT, AFB. AT NOTIFIED. LOG CLOSED INIT DATE CARRY FORWARD TO NEXT DAY ITEMS
- —RflFY that entries above are correct; 11 scheduled operations have been .iplished except as noted, and that IiiT abnormal occurrences and conditions have been recorded.
SlGNATURE(S) OF WATCH SUPERVISOR'S)
KAA Form 7230-4 dated 4/97; Supersedes previous edition
SEP
14
'kll -\.'<-aa I-K I-HH UKtHI LHKtb KUL.
tMY
IU ^-J
The escalation of events changes the command and control communications form day-to-day to an emergency structure, which is well documented in the FAA 1900.1 and Civil Aviation Security SOPs How well did it work? It is not perfect and there will be lessons learned. It is impossible to know what changes can be made until the process can be evaluated. First, the ROC must finish the job supporting command and control over the NAS until is back to normal. Time: CDT 0745
0750
Event: RDO was monitoring the news and witnessed first aircraft hit WTC. This was witnessed by most of the FAA as well as the public at large. This sparked simultaneous actions and within minutes most lines of business established their LOB nets and coordinated information with the ROC as well as other LOB s in using many processes, techniques and means. Washington Ops Center set up^lational Net. ) LOBs sent their CWG representativt-to-thfiJtOC. Once the national net is established the chairperson (in this case CAS) becomes the spokes person for the FAA. All requests from SS, FBI, White House, DOD are made on this net. All information needed by FAA is done up the chain of LOB command and given to the spokes person. Assignments to AGL came down through LOB chain of command. Once the Emergency Operations plan is activated. Day-to-day notification SOPs arc suspended and emergency coordination takes place. Phone, FAX, alpha pagers, e-mail nets and personal representatives are in constant coordination between LOBs and the ROC as requests are made or new information is reported.
Action and Process of Notification AGL-530 specialist witness in ROC Page was sent to AGL-1/3/5/500/505 0753c
WOC requested AGL-ROC be on because of proximity to AEA. From this point on the Ops Officer handles several phone calls a minute from Press, public, Law enforcement, aviation industry as well as facilities. He made hundreds of calls to field facilities, LOB representatives, other Ops Centers. He also had to respond to building evacuation, Transmitting RENOTs, supplying SAT and cell phones, GETS Cards, make announcements and CAS specialist i coordinated witl^secondary itl^second; net sehup in CAS office. I^weM<Meeinfini_cah*s iw errfiMee were transferred to him. AT, AF, and Public affairs. Worked very much the same way. Ops Officer makes and receives calls to ensure coordination or de-conflict information.
9/14/01 1600
National Net still active and the ROC, LOB crisis centers are still manned 24 hours
Calls from the field and o e^ji8iy and in parallel. National Net Becomes the sources of HUaliem. The ROC documents events and verified information. Where operational calls arc normally documented, during crisis, notification is shared and coordinated. There is no «/ay normally detailed documentation can be done while responding to the crisis
** TOTflL PRGE.03 **
)
tWY
PagcNo. 1
ATT V OF r2\\—il-'iL FAPTT TTV ATTON I. TSFPfYRF) K_C.v- V_/JVLV \*JC 1 DPFR v rel="nofollow">Jr -LjJX^N.1 1V^»1^I D f\JUL< Date: September 1 1 , 2001
Location:
Identification:
Type Facility:
Operating Position:
Checked By:
Des Plaines, IL
AGL-6
ROC
Duty Officer
Chief: Tom Brand, Acting Manager
TIME (GMT) 0500 0527 1040 1253 1304 •*»y-T309 %£/ V1333 — - i3'3"9 1339 1345 — 1354 1401 16 Oi 1410 1412 J420 1420 -~ 1421 1425 1425 1425 — 1435 1445 — 1447 1509 I/O-? 1522 1530 — 1540 <— _154Sv V 15517 ISC' — 1646 1817 1946 2212 0500 TIME (GMT)
:
REMARKS OPENING LOG. DETROIT METRO ATCT REPORTED NORTHWEST 60 INCIDENT. CLEVELAND ARTCC REPORTED UNITED EXPRESS 4044 INCIDENT. ACFT CRASHED INTO WORLD TRADE CENTER SECOND ACFT CRASHED INTO WORLD TRADE CENTER ZID: AAL77 OFF RADAR YRK080010 WOC/FBI TELECON ZOB: UAL93 B752 EWR-SPO SCREAMING/BOMB STATEMENT HEARD ABOARD ACFT HIT W SIDE OF PENTAGON UAL93 DESCENDING OVER CUE DAL1989 B763 BOS-CLE HIJACKED 1 BLDG OF WTC COLLAPSED CLE AFSS ATC 0 BLDG EVAC BOMB THREAT BLOOMINGBIRD REQUESTED PG: ORDERLY EVACUATION OF RO MALY REO: EVAC OF NON-ESSENTIAL RO NY/DC FED BLDGS EVACUATED. ALL ACFT INSTRUCTED TO LAND. NO DEP. DAL1989 LNDD CLE WOI CAR BOMB AT STATE DEPT. DC WHITE HOUSE EVAC 2™ BLDG OF WTC COLLAPSED UAL93 HIJACKED ALL RO NON-ESSENTIAL PERSONNEL SENT HOME UAL93 CRASHED 10 NE IHD/60 SW 1ST SOMERSET, PA CLE: NON-SPECIFIC BOMB THREAT TO EBO ANE: SECON LEVEL BRAVO. REVIEW LEVEL C AND D PRANK CALLER SAID "BOOM" AND HUNG UP ACFT CRASHED INTO PENTAGON UAL1S2 UNACCOUNTED FOR WOC: NATL COOP ACTIVATED DAL1989 DEPLANED CLE IL NATL GUARD ON CALL RENOT 1/03 SENT SECON D KOREAN AIR O.G W.O.L WHITE HORSE, CANADA • RACER12 F16 UNSCHED LNDG FFO LOG CLOSED DATE CARRY FORWARD TO NEXT DAY ITEMS
TIFY that entries above are currect; 1 scheduled operations have been "accomplished except as noted, and that all abnormal occurrences and eondilious have been recorded.
SIGNATURE(S) OF WATCH SUPERVISOR(S)
5AA Form 7230-4 dated 4/97: Supersedes previous edition
INIT RH RH RH GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM GM TR TR GM INIT
SEP 14 '01
hK I-HH UKhHI LHKhb RUC
B4Y
IU 3-
Page No. 1
D ATT Y RFCORD OF FACILITY OPERATION Date: September 14, 2001 Location:
Identification:
Type Facility:
Operating Position:
Checked By:
Des Plaints, LL
AGL-6
ROC
Duty Officer
Chief: Tom Brand, Acting Manager
TLME (GMT) 0745 _
0750 0804
•*-
0809
_ —
0833 0839
REMARKS MEDIA: AIRCRAFT CRASHED INTO WORLD TRADE CENTER. PAGED AGL- ADMINISTRATOR ,REM, PUBLIC AFFAIRS, AIR TRAFFIC WASHINGTON WOC REQUESTED AGL ON NATIONAL NET BECAUSE OF PROXIMITY MEDIA: SECOND AIRCRAFT CRASHED INTO WTC. SECURITY SPECIALIST REPORTED TO THE ROC TO TAKE NOTES AND ANSWER LAW ENFORCEMENT CALLS. ZTD:AAL77 OFF RADAR TEN MILES NORTHEAST OF YORK VOR REPORTED TO AIR TRAFFIC. LOBS (CAS, AT, AND AF) SENT THEIR. CRISIS WORKING GROUP REPRESENTATIVE TO THE ROC AND SET UP SECONDARY NETS IN THEIR OFFICES. NET:FBI JOINS THE NET ZOB: UNITED AIRLINES 93 B752 FROM NEWARK TO SAN FRANCISCO REPORTED
INIT
f\G AND BOM H2_'t,
ch~nd?J
0845 0854 0901 0910 0912 0920 0921 0925
0935 0945 0947 1009 1022 1030 1040 1051 1145 1146 1317 1446 1712
2400
TIME (GMT)
NET: AIRCRAFT HIT WEST SIDE OF PENTAGON. tO^ NET: UNITED AIRLINES 93 DESCENDING OVER CLEVLAND £>t f crnbcn NET: DELTA 1989 B763 FROM BOSTON TO CLEVELAND HIJACKED. Cx^ MEDIA: FIRST BUILDING OF WTC COLLAPSED AT: REPORTS CLEVELAND AFSS ATC-0 DUE TO EVACUATION BOMB THREAT. SECURITY NOTIFIED. AGL-3 ORDERS EVACUATION OF RO NET: NEW YORK AND DC BUILDINGS EVACUATED. ALL AIRCRAFT INSTRUCTED TO LAND. NO DEPARTURES NET: DELTA 1989 LANDED CLEVELAND WITHOUT INCIDENT NET: CAR BOMB AT STATE DEPARTMENT D.C. RESULTS IN NON-INCIDENT. WHITE HOUSE EVACUATED. SECOND BUILDING OF WTC COLLAPSED NET: UNITED AIRLINES 93 HIJACKED ALL AGL NON-EMERGENCY PERSONNEL RELEASED NET: UNITED 93 CRASHED 60 MILES SOUTHWEST OF JOHNSTON PENNSYLVANIA (SOMERSET) CLEVELAND CENTER: REPORTS NON-SPECTFT C BOMB THREAT REPORTED BY FBO AT DAYTON, OHIO ANE ROC: FAXED SECON LEVEL BRAVO REVIEWING LEVEL C AND D. AGL-3 NOTIFIED. AGL ROC RECEIVES PRANK CALLER - SAID BOOM AND HUNG UP NET: UNITED AIRLINES 182 UNACCOUNTED FOR WASHINGTON FAX: NATIONAL COOP ACTIVATED DELTA 19S9 DEPLANED AT CLEVELAND ILLINOIS NATIONAL GUARD: ON STANDBY RENOT 1/03 SECON D KOREAN AIRLINER ON GROUND WITHOUT INCIDENT, WHITEHORSE, CANADA CLEVELAND CENTER: RACER 12 Fl 6 UNSCHEDULED LANDING AT OFFUT, AFB. AT NOTIFIED. LOG CLOSED INIT DATE CARRY FORWARD TO NEXT DAY ITEMS
- —RflFY that entries above are correct; 11 scheduled operations have been .iplished except as noted, and that IiiT abnormal occurrences and conditions have been recorded.
SlGNATURE(S) OF WATCH SUPERVISOR'S)
KAA Form 7230-4 dated 4/97; Supersedes previous edition
SEP
14
'kll -\.'<-aa I-K I-HH UKtHI LHKtb KUL.
tMY
IU ^-J
The escalation of events changes the command and control communications form day-to-day to an emergency structure, which is well documented in the FAA 1900.1 and Civil Aviation Security SOPs How well did it work? It is not perfect and there will be lessons learned. It is impossible to know what changes can be made until the process can be evaluated. First, the ROC must finish the job supporting command and control over the NAS until is back to normal. Time: CDT 0745
0750
Event: RDO was monitoring the news and witnessed first aircraft hit WTC. This was witnessed by most of the FAA as well as the public at large. This sparked simultaneous actions and within minutes most lines of business established their LOB nets and coordinated information with the ROC as well as other LOB s in using many processes, techniques and means. Washington Ops Center set up^lational Net. ) LOBs sent their CWG representativt-to-thfiJtOC. Once the national net is established the chairperson (in this case CAS) becomes the spokes person for the FAA. All requests from SS, FBI, White House, DOD are made on this net. All information needed by FAA is done up the chain of LOB command and given to the spokes person. Assignments to AGL came down through LOB chain of command. Once the Emergency Operations plan is activated. Day-to-day notification SOPs arc suspended and emergency coordination takes place. Phone, FAX, alpha pagers, e-mail nets and personal representatives are in constant coordination between LOBs and the ROC as requests are made or new information is reported.
Action and Process of Notification AGL-530 specialist witness in ROC Page was sent to AGL-1/3/5/500/505 0753c
WOC requested AGL-ROC be on because of proximity to AEA. From this point on the Ops Officer handles several phone calls a minute from Press, public, Law enforcement, aviation industry as well as facilities. He made hundreds of calls to field facilities, LOB representatives, other Ops Centers. He also had to respond to building evacuation, Transmitting RENOTs, supplying SAT and cell phones, GETS Cards, make announcements and CAS specialist i coordinated witl^secondary itl^second; net sehup in CAS office. I^weM<Meeinfini_cah*s iw errfiMee were transferred to him. AT, AF, and Public affairs. Worked very much the same way. Ops Officer makes and receives calls to ensure coordination or de-conflict information.
9/14/01 1600
National Net still active and the ROC, LOB crisis centers are still manned 24 hours
Calls from the field and o e^ji8iy and in parallel. National Net Becomes the sources of HUaliem. The ROC documents events and verified information. Where operational calls arc normally documented, during crisis, notification is shared and coordinated. There is no «/ay normally detailed documentation can be done while responding to the crisis
** TOTflL PRGE.03 **
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