Stephen Craymer_resume 2016_3_21.docx

Stephen Craymer Records Management / Document Control / Customer Service Address: 37 Haredale Street, Ambarvale NSW 2560 Telephone: 02 4626 0064 Mobile: 0408 513 019 Email: [email protected] Linkedin: https://au.linkedin.com/in/stevecraymer

Professional Attributes

Experience

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Over 20 years of experience in mail management Demonstrated ability to collect, open, sort and distribute mail to all departments Able to operate wheeled cart or mail delivery van Highly skilled in providing excellent customer service Knowledge of processing of Australia Postal Mail by running postage machine Ability to operate folding/inserting machine Good communication skills, organizational skills, team oriented and ability to follow instructions.

Contestable Works Administrator Endeavour Energy

June 2014 - Present

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Closing/Archiving old project files – ie: Engineers, Admin and etc

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Creating paper files and photo copying - for old projects

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Specifically reviews and handles customer record updates in CAMS, ELIPSE, GIS and DIS environment

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Answers incoming/makes outing calls regarding questions or options and proactively resolves all outstanding issues.

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Follow-up outstanding high-voltage reimbursements for companies to reissue invoices for relevant projects

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Contacting developers in regards to project status, if proceeding

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Retrieval of files for daily mails

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Makes customer contacts for questionable record verification

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Performs other duties as assigned.

Archives Officer

July 2013 – June 2014

Endeavour Energy    

Creates permanent boxes for Network Connections files, when needed Keep information log on of received and retrieved from the record storage facility. Help to maintain an inventory of records and their location Re-scanning of documents, as needed - when activities of retrieval and storage do not follow a prescribed procedure.

Stephen Craymer / RESUME

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Keep control on transfer of boxes of documents to and from the location Participate in retrieval and return of documents and re-filing when documents are returned. Participated in periodic inventory of records. Responsible in the disposal of daily and monthly boxes Also performed light custodial work to clean storage areas whenever needed.

Archives Officer Endeavour Energy                

July 1994 – July 2013

Maintain mail register for incoming and outgoing mails. Record details such as the date, time, sender and receiver within the register. Receive mails and sort them as per the department on daily basis. Forward the mails to the concerned authority on the same day as receipt. Ensure delivery of dispatched mails on time. Inform the receiving party in case of any issues or delays. Take corrective actions in case of miscommunication or misplaced mails Manage the sent and received mails of the organization and be responsible for its safe upkeep and delivery to the concerned authority. Process the outgoing mails on behalf of the employees. Ensure the envelopes are sealed and postage are affixed before dispatching them to the concerned people. Maintain stock of goods for mail room activity such as envelopes, stamps, A4 size paper and stationary. Assist employees in tracking lost or delayed mails. Find out the reasons behind non delivery of mails. Give response to inquiries regarding to postal charges and delivery options if needed. Insured and registered mails. Maintain address records. Re-address in case of incomplete address. Done the weighing of individual bags or pieces of mail scales, postage of computers on basis of weight. Weighing of stamps and number of pieces by hand or using postage meter. Calculation of charges for postage as per requirement. Performed duty of mail distributor whenever needed.

Train the juniors on sorting and distributing mails accurately

Education

Normanhurst Boys High School School Certificate

1980

Training

LIFEGUARD : ALCHOHOL AND DRUGS.

2013

OHS CONSULTATION _ WORKCOVER NSW. SAFE DRIVING CHOICES WORKSOP

2010 2015

Stephen Craymer / RESUME

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MANUAL HANDLING TRAINING NUMEROUS ETHICS COURSES

Achievements

2016 1999 – PRESENT

Customer Service

My manager received an urgent request from the Engineering business to source archived information relating to a development at Erskine Park, which he delegated to me. I had to retrieve hard copy files from storage and also contact central Archives at head office to review these files to take out the paperwork related to the costs and expenditure of the project. I used the CAMs (network connections) system to also find relevant information on the project. These were all then scanned and emailed to the engineering managers, within the timeframe they had requested. I received a formal acknowledgement from these managers thanking me for my work and enabling them to continue with their project.