Spokes Module Descriptors

SPOKES – Module Descriptors

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SPOKES – Module Descriptors Self-Esteem – Learners will be introduced to techniques for building self-esteem and practice these techniques to help improve their self-esteem and enhance their work performance. Participants will perform real-world exercises that will build selfesteem and help them recognize and avoid self-destructive behavior. Goal Setting – Learners will utilize the steps and mechanics of goal setting guidelines to write either short term or long tern personal and/or job related goals. At the end of this module the learners will be able to transfer goal-setting skills to other situations. They will also be able to write an action plan aimed at achieving their goals. Time management – The goal of this module is to motivate learners to accomplish the day-to-day tasks, using their time wisely, to achieve their long-range goals. At the conclusion of this module, learners will understand time management and its importance at home and on the job. Money Management – Learners will be introduced to financial planning or money management. They will learn what the financial planning process is and what it can do for them. They will be able to apply the process through activities. Most of all, they will be able to take control of their finances, beginning immediately. Communicating with the Public/Customer Service – Most jobs, at some time or another require employees to respond effectively to customer requests and needs. It’s important to use good communication skills, such as listening, being attentive to body language, and problem solving in dealing with the public. At the end of the lesson, the learners will be able to recognize body language signals, deal with customer dissatisfaction and understand good telephone skills. Decision-Making/Coping with Change – Learners will examine both good and bad aspects of change. The module encourages development of a positive attitude towards change and realistic plans for dealing with the bad aspects of change. Problem Solving – Learners will develop strategies for finding and diagnosing the problem as well as setting goals to help them determine how she/he wants the problem to be solved. They will practice finding an appropriate answer for the situation, developing a WIN/WIN solution, and designing a plan of action. Stress & Health – Learners will discover what defines stress and some techniques to manage and reduce stress. They will learn the symptoms of stress and some proven stress reducers. Learners will also discover some of the requirements for maintaining good health. The 21st Century Company – Learners will explore the trends of preparing for the challenges dealing with career changes. Globally, the world has become a level playing field. To succeed in the new workplace, workers will need skills that make them attractive to employers.

SPOKES – Module Descriptors

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Workplace Ethics – the do’s and don’ts of what is proper in the workplace will be discussed as well as expectations of employers. Learners will be given scenarios to determine what action should be taken in certain situation that demonstrate good work ethics. Work Place Professionalism & Diversity—Learners will discover the importance of the following areas related to employment: personal appearance, communication, standards of conduct, diversity in the workplace. Knowing your Rights in the Workplace -Employee Rights – This module will give learners some basic information about what is illegal discrimination and what is illegal harassment in the workplace. Also, they will learn about the rights of the employers and what is legal and not legal in the workplace. Maintaining Balancing In Family & Work – Learners will consider the context of how the work place is affected by family needs and how the family needs are affected by the work place and explore some alternative approaches to balancing work and family. Working Productively – This lesson will help learners obtain an accurate selfanalysis of the roles they naturally assume in a group and give them practice in functioning in these roles in different situations. They will practice listening to different points of view, exploring options that each member brings to the group and then coming to consensus for the best solution. Preparing for Employment Tests – This module will explore some of the reasons employers test, give learners some tips and strategies for taking employment tests and explain how the tests such as WorkKeys® are used by employers. Employment Portfolio – The learner will develop an employment portfolio that will include resume, cover letter, references, education information, certificates, and letters of references, computer skills, and writing skills.

Electives Crisis Management, Anger Management, Community Resources and Disaster Preparedness are coming soon. Listening for Understanding – This lesson will give learners several techniques to learn, practice, and perfect listening skills. Improved listening skills will help the learner understand someone’s motives without having to be a mind reader. Improved listening skills will avoid many misunderstandings in the workplace as well as at home. Bank On It – Learners will practice banking procedures such as making deposits, reconciling a checkbook and be introduced to electronic banking activities such as direct deposit.

SPOKES – Module Descriptors

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Community Resources – This module will require learners to become familiar with the resources available to them by having them to create their own personal resource notebook listing sources for help in various areas. Dealing with Difficult Situations – In this module, learners will explore both verbal and non-verbal techniques and strategies to communicate with others when dealing with difficult scenarios. They will practice responding to different situations they may encounter in the workplace and be given suggestions for appropriate responses. Writing in the Workplace – Learners will be introduced to effective writing in the workplace, the difference between personal and business writing and given practice in the basic elements of good business writing. Job Readiness – Learners will complete an application, create a resume, a cover letter and practice interviewing in this module. At the end of this module, they will have a master application, resume and sample cover letter to use in their job search. Computer Literacy – Learners will be given an overview of basic computer skills including window applications, word processing and a basic spreadsheet. At the end of this module, they will be able to demonstrate knowledge of basic computer skills.