Spencer Resume

Spencer J. Morton 1815 47 th St. Pennsauken, NJ 08110 (856) 397-5357 [email protected]

Objective A multi-task position drawing on extensive CUSTOMER SERVICE experience to advance a proven track record for developing and maintaining key accounts and improving departmental efficiencies.

Experience 2 /2009 – 6/ 2009

CGFNS

Philadelphia, PA

Customer Services Representative Telecommunications Services This was a temporary assignment with a credentials evaluation firm. This is a very high volume customer service call center position. There are at least 100 accounts of files touched a day. Applicants who are interested in moving to the United States to work in the medical field but need work visa or credential verification they call us. There is a lot of data entry involved with this position. We respond to customer inquiries via email as well. I also acted as a liaison with other departments and outside agencies to ensure company sales objectives are met and exceeded. Provided customer support to current and future clients. Acted as a technical resource by providing input and support to leadership for utilization of quality audits. Received numerous letters of recommendation, and appreciation from customers, and management. 8 /2007 – 4/ 2008

Car-Appoint.com

Runnemede, NJ

Customer Service Manager Telecommunications Services Car-Appoint.Com is a subsidiary company of the Matt Blatt car dealership. High Volume inbound outbound customer service call center environment for a number of car dealerships throughout the USA as well as all Matt Blatt locations. There are at least 100 calls minimum made or received a day. We set appointments for car dealerships to increase their traffic throughout the month. There are consistent sales quotas for the CDC reps to meet throughout the month.

1 /2007 – 3/ 2007

Emerson Personnel Staffing Agency

Cherry Hill, NJ

Temporary Customer Service Representative Telecommunications Services This was a temporary customer service assignment with the Courier Post Newspaper. This was a customer service call center environment 50 calls or accounts touched a day. Responsibilities included upgrading or downgrading customer’s subscriptions to the news paper. We also were responsible for starting new customer’s subscriptions.

Spencer J. Morton

(856) 397-5357 • [email protected]

5 /2000 – 11/ 2006

Harte Hanks

Pennsauken, NJ

Team Lead/Customer Service Representative/Collections Telecommunications Services A very high volume defined benefits customer service call center environment. 150 calls or accounts touched a day. Harte Hanks deals with a number of client accounts such as Blue Cross Blue Shields enrollment and billing for Medicare Part D, Cingular Wireless, AT&T Wireless, Verizon Wireless and the United States Postal Service. I also did some collections for several accounts such as Capital One, Washington Mutual, Bank of America and Citi One Bank. There were constant sales goals as a csr we had to meet. This is a very high volume inbound outbound call center.

Skills Microsoft Excel Microsoft Word Microsoft Office Windows XP AS400 System OASIS Lotus Notes Oracle

References Available Upon Request