Skin Manual.docx

SKIN MANUAL As an advisor, you are required to ask a certain set of questions which will help you to give the perfect advice to your customer and also will help you to recommend the products suitable for him/her.

(A) SKIN ACNE HISTORY (Q) At what age did acne first start? (Q) Did it start suddenly or gradually? (Q) Did it get worse after it started? (Q) Is it stabilized or is it spreading? (Q) How long have you been suffering with acne? (Q) What type of acne do you have and at what locations? (Q) Are you prone to skin scarring? (Q) Do you have any acne scars as of yet?

PREVIOUS TREATMENT (Q) What home treatments have you attempted? (Q) For how long? (Q) What products have you used? (Q) What has worked what has not worked for you? (Q) Do you notice if your acne has any pattern – such as seasonal, monthly, etc?

CONSUMPTION RELATED (Q) Mention all food allergies or food irritations. (Q) Describe the environment where you live, work and sleep. (Q) What is your diet? (Q) Do you consume, milk, eggs, wheat/gluten, other grains? (Q) What is your sugar intake from all sources? (Q) What is your source of protein, such as from natural or processed meats or vegetables and beans? (Q) Sources of dietary fats and oils and level of intake? (Q) Also, level of junk food consumption from occasional for fun to high a quantity consumer? (Q) Are you on any other medication like birth control pills and pain relievers, diet pills and energy drinks and so forth…

PHYSICAL AND EMOTIONAL STATE (Q) Are you going through an emotional state – especially explain any stress in your life since stress can cause or aggravate acne. (Q) Describe your activity level such as active, athletic or couch potato, (video gamer), etc.

RESULT ORIENTED (Q) What is your skin condition goal – flawless to low-maintenance? (Q) What is your budget – penny pinching, unlimited, somewhere in between? 1

SKIN MANUAL (Q) Describe your skin type - oily, dry, normal, patchy, sun-sensitive, hard to heal or tough as nails, thick, thin, do you blush easily and often?

(B) ANTI-AGEING *** Age Spots (Q) When did you first notice the spots on your skin? (Q) Did the spots appear gradually or quickly? (Q) Have you noticed any other changes in the appearance of your skin? (Q) Is the condition itchy, tender or otherwise bothersome? (Q) Have you experienced frequent or severe sunburns? (Q) How often are you exposed to the sun or UV radiation? (Q) Do you regularly protect your skin from UV radiation? (Q) What kind of sun protection do you use?

*** Fine Lines and Wrinkles (Q) What products, such as cleansers and moisturizers, do you use on your skin? (Q) Do you use sunscreen? (Q) Did you expose your skin to sun when you were younger? (Q) What is the best moisturizer to use?

*** Loose Sagging Skin (Q)

(B) CTM ROUTINE

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