Shariq Bpo

OUR GROUP MEMBERS Shariq Afaq Sachin Tyagi Shefali Arora Susheel Kumar

What is BPO?  The Evolution of Outsourcing.  Capabilities in the Marketplace.  Rule to Follow.  Pros and Cons. 

Business process outsourcing (BPO) is the contracting of a specific business task, such as human resources and customer service, to a third-party service provider.  This allows companies to focus on their core business processes.  BPO is implemented as a cost-saving measure for tasks that a company requires. 

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It is often divided into two categories: - Back Office Outsourcing which includes internal business functions such as billing or purchasing. - Front Office Outsourcing which includes customer-related services such as marketing or tech support.

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Key Terms: - Offshore Outsourcing is BPO that is contracted outside a company's own country. - Nearshore Outsourcing is BPO that is contracted to a company's neighboring country. - Onshore Outsourcing is BPO that is contracted with the company's own country.

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Indian revenues from BPO are estimated to have grown 107% to $ 583 million. Leading Competitors :- Philippines, Mexico, Canada, China and Ireland. 67-72% of costs to call centers operating in the US/UK is directly linked to man power costs. India only spends 33-40% of costs on man power. This includes training, benefits and other incentives for labor.

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Language Major attraction for Multinationals  Advantage over competitors 

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Educated Employees Large number of qualified workers  Proven to be the best in the IT and computer software fields 

 Strong

technical skills  Eagerness to engage clients 

Produce around 100,000 engineers annually

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Infrastructure 

Improvements have led to increasing success  Telecom

facilities  Power sector  India as a whole 

Government Realize potential for economic development  Favorable policies have turned India into a BPO/IT hub. 

 Examples:

IT Act

Investment promotion, telecom policy,

Processes that do not add value to a product or service.  Highly repeated tasks with little variation.  Labor intensive tasks that do not require a companies intellectual property nor core competencies.  Processes that will tie up large amounts of capital in assets. 

Processes that incorporate your core competencies.  Processes that require access to intellectual property of your company.  Non-labor intensive tasks.  Processes that are associated with the image of your company. 

There are many BPO providers, so research to find the one that best suits your needs.  Using one provider for multiple tasks will help streamline your BPO.  Have some measure to check and control the output of your BPO.  Communicate with your BPO. 

English Language Proficiency  Skilled Workforce  Lower Wages  Flexibility in Working Hours  Suitable Human Resources  Large Number of Graduates 

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As a manager! Allows company to focus on core competencies.  What the future lies.  Attractiveness of India. 

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BPO India: Business Process Outsourcing. http://www.bpoindia.org/ Forbes Magazine: Business Process Outsourcing. http://www.forbes.com/bow/b2b/industry.jhtml?id=38 Why India? http://www.indobase.com/bpo/why-india/index.html InformationWeek: Indian Outsourcers Grow Fast, Gain Prominence. 

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http://www.informationweek.com/story/showArticle.jhtml?articleID=53701 CIO Definitions: http://searchcio.techtarget.com/sDefinition/0,,sid19_gci928308,00.html BPO service India: Comparing India with other BPO destinations.  http://www.xicom.biz/bpo_swot_analysis.html

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