Shared Tech Student Lab Guide
This document was uploaded by user and they confirmed that they have the permission to share it. If you are author or own the copyright of this book, please report to us by using this DMCA report form. Report DMCA
Overview
Download & View Shared Tech Student Lab Guide as PDF for free.
More details
- Words: 1,725
- Pages: 26
Shared Tech 2005 Lab guide
Shared Tech 2005 Lab Guide July 12, 2004 Part Number SM-040713
Copyright Notice Symantec and the Symantec logo are U.S. registered trademarks of Symantec Corporation. Other brands and products are trademarks of their respective holder/s. Copyright © 2003 Symantec Corporation. All Rights Reserved. Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation. NO WARRANTY. The technical documentation is being delivered to you AS-IS, and Symantec Corporation makes no warranty as to its accuracy or use. Any use of the technical documentation or the information contained therein is at the risk of the user. Documentation may include technical or other inaccuracies or typographical errors. Symantec reserves the right to make changes without prior notice. No part of this publication may be copied without the express written permission of Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014. Authorized Symantec courseware materials contain a yellow Symantec watermark on the front side of each page. Use of unauthorized courseware materials is strictly prohibited and should be reported to Symantec Corporation immediately.
Trademarks Symantec, the Symantec logo, Intruder Alert, NetProwler, Raptor, VelociRaptor, Symantec Desktop Firewall, Symantec Enterprise VPN, Symantec Enterprise Firewall, Symantec Ghost, Symantec pcAnywhere, RaptorMobile, NetRecon, Enterprise Security Manager, NAV, Norton AntiVirus, Symantec System Center, Symantec Web Security, Mail-Gear and I-Gear are trademarks of Symantec Corporation. Windows is a registered trademark of Microsoft Corporation. Pentium is a registered trademark of Intel Corporation. Other product names mentioned in this manual may be trademarks of their respective companies and are hereby acknowledged. Printed in the United States of America. 10987654321
ii
Shared Tech 2005
Lab
1
Activate a product Lab Overview Product activation is the process through which customers activate their Symantec products via the Internet.
Objectives: After completing the lab, you will be able to do the following: ■
Activate a Symantec product via the Internet
Lab 1: Activate a product Product activation reduces software piracy and ensures that you have received genuine Symantec software. If you did not activate your product when first prompted, you will receive an Activation Needed alert every day until you activate the product. To activate your product 1
Double-click the product icon to open the application.
2 Activate a product Lab 1: Activate a product
2
On the product System Screen, click Activate.
3
On the Activation screen, click Next.
Activate a product Lab 1: Activate a product
4
On the Activation Successful screen, click Finish.
3
4 Activate a product Lab 1: Activate a product
Lab
2
Troubleshooting Digital Rights Management Lab Overview Some DRM issues are difficult to troubleshoot; the most that one can hope to do, in some cases, is to be able to pinpoint where the problem is occurring. However, in other cases, it is entirely possible to both troubleshoot and resolve problems related to DRM. This lab is intended to give hands-on experience in troubleshooting such licensing issues.
Objectives: After completing the lab, you will be able to do the following: ■
Analyze various licensing problem scenarios
■
Resolve various licensing errors
Lab 2-1: Scenario #1 Setting up the problem 1
Reinstall Norton AntiVirus but do not activate the product.
2
In the folder “Shared Tech Break-Fix Labs” you will find a program called “Lab 2-1.exe.” Double-click the file to run the program. This file will cause unspecified damage to the computer, which will not be visible at this time.
3
After the machine boots back up, attempt to activate the product.
4
Observation and description of the symptoms:
__________________________________________________________________
2 Troubleshooting Digital Rights Management Lab 2-2: Scenario #2
__________________________________________________________________ __________________________________________________________________
Troubleshooting the problem 1
Use this space to write down the troubleshooting steps used to resolve this issue:
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ 2
Resolve the problem. Re- start Norton AntiVirus and activate the product to test your solution.
Lab 2-2: Scenario #2 Setting up the problem 1
In the folder “Shared Tech Break-Fix Labs” you will find a program called “Lab 2-2.exe.” Double-click the file to run the program. This file will cause unspecified damage to the computer, which will not be visible at this time.
2
Attempt to start Norton AntiVirus.
3
Observation and description of the symptoms:
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________
Troubleshooting the problem 1
Use this space to write down the troubleshooting steps used to resolve this issue:
__________________________________________________________________
Troubleshooting Digital Rights Management Lab 2-2: Scenario #2
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ 2
Resolve the problem and start Norton AntiVirus to test your solution.
3
4 Troubleshooting Digital Rights Management Lab 2-2: Scenario #2
Lab
4
Troubleshooting the Common Client Lab Overview Due to the nature of the architecture, Common Client problems can appear in a many different contexts when using various Symantec products. This lab is intended to give hands-on experience in troubleshooting Common Client issues.
Objectives: After completing the lab, you will be able to do the following: ■
Analyze various Common Client problem scenarios
■
Resolve various Common Client-related errors
Lab 4-1: Scenario #1 Setting up the problem 1
In the folder “Shared Tech Break-Fix Labs” you will find a program called “Lab 4-1.exe.” Double-click the file to run the program. This file will cause unspecified damage to the computer, which will not be visible at this time.
2
After the machine boots back up, attempt to start Norton AntiVirus.
3
Observation and description of the symptoms:
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________
2 Troubleshooting the Common Client Lab 4-2: Scenario #2
Troubleshooting the problem 1
Use this space to write down the troubleshooting steps used to resolve this issue:
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ 2
Resolve the problem and start Norton AntiVirus to test your solution.
Lab 4-2: Scenario #2 Setting up the problem 1
In the folder “Shared Tech Break-Fix Labs” you will find a program called “Lab 4-2.exe.” Double-click the file to run the program. This file will cause unspecified damage to the computer, which will not be visible at this time.
2
What error message appears when the machine boots back up? (Note: The error you receive is not a true indicator of the problem.)
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________ 3
Click OK to dismiss the error message.
4
Attempt to start Norton AntiVirus.
5
Observation and description of the symptoms:
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________
Troubleshooting the Common Client Lab 4-2: Scenario #2
Troubleshooting the problem 1
Use this space to write down the troubleshooting steps used to resolve this issue:
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ 2
Resolve the problem and start Norton AntiVirus to test your solution.
3
4 Troubleshooting the Common Client Lab 4-2: Scenario #2
Lab
5
Working with LiveUpdate Lab Overview LiveUpdate is the technology used to update Symantec products via the Internet.
Objectives: After completing the lab, you will be able to do the following: ■
Temporarily turn off Automatic LiveUpdate
■
Turn on LiveUpdate Express mode
■
Run LiveUpdate
2 Working with LiveUpdate Lab 5-1: Temporarily turn off Automatic LiveUpdate
Lab 5-1: Temporarily turn off Automatic LiveUpdate To turn off Automatic LiveUpdate 1
At the top of the main window, click Options.
2
Click LiveUpdate.
Working with LiveUpdate Lab 5-1: Temporarily turn off Automatic LiveUpdate
3
Uncheck Enable automatic LiveUpdate. Click OK.
4
In the pop-up window that appears, in the Select the duration drop-down list, select 1 hour. Click OK.
5
Close the Norton product.
3
4 Working with LiveUpdate Lab 5-2: Turn on LiveUpdate Express mode
Lab 5-2: Turn on LiveUpdate Express mode To turn on Express mode 1
On the Windows taskbar, click Start > Settings > Control Panel.
2
In the Control Panel window, in Classic View, double-click Symantec LiveUpdate.
3
In the LiveUpdate Configuration dialog box, on the General tab, select Express mode.
4
Check Automatically start the session when LiveUpdate is launched.
5
Check Automatically exit at the end of the session.
Working with LiveUpdate Lab 5-2: Turn on LiveUpdate Express mode
6
Uncheck Enable Enhanced Error Support.
7
Click OK.
5
6 Working with LiveUpdate Lab 5-3: Run LiveUpdate
Lab 5-3: Run LiveUpdate To obtain updates using LiveUpdate 1
Open your Norton product. Notice the attention status displayed, due to the fact that Automatic LiveUpdate has been turned off.
2
At the top of the main window, click LiveUpdate.
Working with LiveUpdate Lab 5-3: Run LiveUpdate
Because LiveUpdate is in Express mode, LiveUpdate will run with no further user interaction required.
3
If you receive a notice to restart your computer, click OK.
7
8 Working with LiveUpdate Lab 5-3: Run LiveUpdate
Lab
6
Troubleshooting LiveUpdate Lab Overview LiveUpdate depends on many factors to run successfully. A clean operating environment, operating system factors, even system file versions can lead to a failed update of the installed products. This lab is intended to give hands-on experience in troubleshooting LiveUpdate issues.
Objectives: After completing the lab, you will be able to do the following: ■
Analyze various LiveUpdate problem scenarios
■
Resolve various LiveUpdate errors
Lab 6-1: Scenario #1 Setting up the problem 1
In the folder “Shared Tech Break-Fix Labs” you will find a program called “Lab 6-1.exe.” Double-click the file to run the program. This file will cause unspecified damage to the computer, which will not be visible at this time.
2
Attempt to run LiveUpdate.
3
Observation and description of the symptoms:
__________________________________________________________________ __________________________________________________________________
2 Troubleshooting LiveUpdate Lab 6-2: Scenario #2
__________________________________________________________________
Troubleshooting the problem 1
Use this space to write down the troubleshooting steps used to resolve this issue:
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ 2
Resolve the problem and re-run LiveUpdate to test your solution.
Lab 6-2: Scenario #2 Setting up the problem 1
In the folder “Shared Tech Break-Fix Labs” you will find a program called “Lab 6-2.exe.” Double-click the file to run the program. This file will cause unspecified damage to the computer, which will not be visible at this time.
2
Click Start > Run.
3
Type luall and click OK.
4
Click Next and continue LiveUpdate.
5
Observation and description of the symptoms:
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________
Troubleshooting the problem 1
Use this space to write down the troubleshooting steps used to resolve this issue:
__________________________________________________________________
Troubleshooting LiveUpdate Lab 6-2: Scenario #2
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ 2
Resolve the problem and re-run LiveUpdate to test your solution.
3
4 Troubleshooting LiveUpdate Lab 6-2: Scenario #2
Shared Tech 2005 Lab Guide July 12, 2004 Part Number SM-040713
Copyright Notice Symantec and the Symantec logo are U.S. registered trademarks of Symantec Corporation. Other brands and products are trademarks of their respective holder/s. Copyright © 2003 Symantec Corporation. All Rights Reserved. Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation. NO WARRANTY. The technical documentation is being delivered to you AS-IS, and Symantec Corporation makes no warranty as to its accuracy or use. Any use of the technical documentation or the information contained therein is at the risk of the user. Documentation may include technical or other inaccuracies or typographical errors. Symantec reserves the right to make changes without prior notice. No part of this publication may be copied without the express written permission of Symantec Corporation, 20330 Stevens Creek Blvd., Cupertino, CA 95014. Authorized Symantec courseware materials contain a yellow Symantec watermark on the front side of each page. Use of unauthorized courseware materials is strictly prohibited and should be reported to Symantec Corporation immediately.
Trademarks Symantec, the Symantec logo, Intruder Alert, NetProwler, Raptor, VelociRaptor, Symantec Desktop Firewall, Symantec Enterprise VPN, Symantec Enterprise Firewall, Symantec Ghost, Symantec pcAnywhere, RaptorMobile, NetRecon, Enterprise Security Manager, NAV, Norton AntiVirus, Symantec System Center, Symantec Web Security, Mail-Gear and I-Gear are trademarks of Symantec Corporation. Windows is a registered trademark of Microsoft Corporation. Pentium is a registered trademark of Intel Corporation. Other product names mentioned in this manual may be trademarks of their respective companies and are hereby acknowledged. Printed in the United States of America. 10987654321
ii
Shared Tech 2005
Lab
1
Activate a product Lab Overview Product activation is the process through which customers activate their Symantec products via the Internet.
Objectives: After completing the lab, you will be able to do the following: ■
Activate a Symantec product via the Internet
Lab 1: Activate a product Product activation reduces software piracy and ensures that you have received genuine Symantec software. If you did not activate your product when first prompted, you will receive an Activation Needed alert every day until you activate the product. To activate your product 1
Double-click the product icon to open the application.
2 Activate a product Lab 1: Activate a product
2
On the product System Screen, click Activate.
3
On the Activation screen, click Next.
Activate a product Lab 1: Activate a product
4
On the Activation Successful screen, click Finish.
3
4 Activate a product Lab 1: Activate a product
Lab
2
Troubleshooting Digital Rights Management Lab Overview Some DRM issues are difficult to troubleshoot; the most that one can hope to do, in some cases, is to be able to pinpoint where the problem is occurring. However, in other cases, it is entirely possible to both troubleshoot and resolve problems related to DRM. This lab is intended to give hands-on experience in troubleshooting such licensing issues.
Objectives: After completing the lab, you will be able to do the following: ■
Analyze various licensing problem scenarios
■
Resolve various licensing errors
Lab 2-1: Scenario #1 Setting up the problem 1
Reinstall Norton AntiVirus but do not activate the product.
2
In the folder “Shared Tech Break-Fix Labs” you will find a program called “Lab 2-1.exe.” Double-click the file to run the program. This file will cause unspecified damage to the computer, which will not be visible at this time.
3
After the machine boots back up, attempt to activate the product.
4
Observation and description of the symptoms:
__________________________________________________________________
2 Troubleshooting Digital Rights Management Lab 2-2: Scenario #2
__________________________________________________________________ __________________________________________________________________
Troubleshooting the problem 1
Use this space to write down the troubleshooting steps used to resolve this issue:
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ 2
Resolve the problem. Re- start Norton AntiVirus and activate the product to test your solution.
Lab 2-2: Scenario #2 Setting up the problem 1
In the folder “Shared Tech Break-Fix Labs” you will find a program called “Lab 2-2.exe.” Double-click the file to run the program. This file will cause unspecified damage to the computer, which will not be visible at this time.
2
Attempt to start Norton AntiVirus.
3
Observation and description of the symptoms:
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________
Troubleshooting the problem 1
Use this space to write down the troubleshooting steps used to resolve this issue:
__________________________________________________________________
Troubleshooting Digital Rights Management Lab 2-2: Scenario #2
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ 2
Resolve the problem and start Norton AntiVirus to test your solution.
3
4 Troubleshooting Digital Rights Management Lab 2-2: Scenario #2
Lab
4
Troubleshooting the Common Client Lab Overview Due to the nature of the architecture, Common Client problems can appear in a many different contexts when using various Symantec products. This lab is intended to give hands-on experience in troubleshooting Common Client issues.
Objectives: After completing the lab, you will be able to do the following: ■
Analyze various Common Client problem scenarios
■
Resolve various Common Client-related errors
Lab 4-1: Scenario #1 Setting up the problem 1
In the folder “Shared Tech Break-Fix Labs” you will find a program called “Lab 4-1.exe.” Double-click the file to run the program. This file will cause unspecified damage to the computer, which will not be visible at this time.
2
After the machine boots back up, attempt to start Norton AntiVirus.
3
Observation and description of the symptoms:
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________
2 Troubleshooting the Common Client Lab 4-2: Scenario #2
Troubleshooting the problem 1
Use this space to write down the troubleshooting steps used to resolve this issue:
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ 2
Resolve the problem and start Norton AntiVirus to test your solution.
Lab 4-2: Scenario #2 Setting up the problem 1
In the folder “Shared Tech Break-Fix Labs” you will find a program called “Lab 4-2.exe.” Double-click the file to run the program. This file will cause unspecified damage to the computer, which will not be visible at this time.
2
What error message appears when the machine boots back up? (Note: The error you receive is not a true indicator of the problem.)
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________ 3
Click OK to dismiss the error message.
4
Attempt to start Norton AntiVirus.
5
Observation and description of the symptoms:
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________
Troubleshooting the Common Client Lab 4-2: Scenario #2
Troubleshooting the problem 1
Use this space to write down the troubleshooting steps used to resolve this issue:
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ 2
Resolve the problem and start Norton AntiVirus to test your solution.
3
4 Troubleshooting the Common Client Lab 4-2: Scenario #2
Lab
5
Working with LiveUpdate Lab Overview LiveUpdate is the technology used to update Symantec products via the Internet.
Objectives: After completing the lab, you will be able to do the following: ■
Temporarily turn off Automatic LiveUpdate
■
Turn on LiveUpdate Express mode
■
Run LiveUpdate
2 Working with LiveUpdate Lab 5-1: Temporarily turn off Automatic LiveUpdate
Lab 5-1: Temporarily turn off Automatic LiveUpdate To turn off Automatic LiveUpdate 1
At the top of the main window, click Options.
2
Click LiveUpdate.
Working with LiveUpdate Lab 5-1: Temporarily turn off Automatic LiveUpdate
3
Uncheck Enable automatic LiveUpdate. Click OK.
4
In the pop-up window that appears, in the Select the duration drop-down list, select 1 hour. Click OK.
5
Close the Norton product.
3
4 Working with LiveUpdate Lab 5-2: Turn on LiveUpdate Express mode
Lab 5-2: Turn on LiveUpdate Express mode To turn on Express mode 1
On the Windows taskbar, click Start > Settings > Control Panel.
2
In the Control Panel window, in Classic View, double-click Symantec LiveUpdate.
3
In the LiveUpdate Configuration dialog box, on the General tab, select Express mode.
4
Check Automatically start the session when LiveUpdate is launched.
5
Check Automatically exit at the end of the session.
Working with LiveUpdate Lab 5-2: Turn on LiveUpdate Express mode
6
Uncheck Enable Enhanced Error Support.
7
Click OK.
5
6 Working with LiveUpdate Lab 5-3: Run LiveUpdate
Lab 5-3: Run LiveUpdate To obtain updates using LiveUpdate 1
Open your Norton product. Notice the attention status displayed, due to the fact that Automatic LiveUpdate has been turned off.
2
At the top of the main window, click LiveUpdate.
Working with LiveUpdate Lab 5-3: Run LiveUpdate
Because LiveUpdate is in Express mode, LiveUpdate will run with no further user interaction required.
3
If you receive a notice to restart your computer, click OK.
7
8 Working with LiveUpdate Lab 5-3: Run LiveUpdate
Lab
6
Troubleshooting LiveUpdate Lab Overview LiveUpdate depends on many factors to run successfully. A clean operating environment, operating system factors, even system file versions can lead to a failed update of the installed products. This lab is intended to give hands-on experience in troubleshooting LiveUpdate issues.
Objectives: After completing the lab, you will be able to do the following: ■
Analyze various LiveUpdate problem scenarios
■
Resolve various LiveUpdate errors
Lab 6-1: Scenario #1 Setting up the problem 1
In the folder “Shared Tech Break-Fix Labs” you will find a program called “Lab 6-1.exe.” Double-click the file to run the program. This file will cause unspecified damage to the computer, which will not be visible at this time.
2
Attempt to run LiveUpdate.
3
Observation and description of the symptoms:
__________________________________________________________________ __________________________________________________________________
2 Troubleshooting LiveUpdate Lab 6-2: Scenario #2
__________________________________________________________________
Troubleshooting the problem 1
Use this space to write down the troubleshooting steps used to resolve this issue:
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ 2
Resolve the problem and re-run LiveUpdate to test your solution.
Lab 6-2: Scenario #2 Setting up the problem 1
In the folder “Shared Tech Break-Fix Labs” you will find a program called “Lab 6-2.exe.” Double-click the file to run the program. This file will cause unspecified damage to the computer, which will not be visible at this time.
2
Click Start > Run.
3
Type luall and click OK.
4
Click Next and continue LiveUpdate.
5
Observation and description of the symptoms:
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________
Troubleshooting the problem 1
Use this space to write down the troubleshooting steps used to resolve this issue:
__________________________________________________________________
Troubleshooting LiveUpdate Lab 6-2: Scenario #2
__________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ 2
Resolve the problem and re-run LiveUpdate to test your solution.
3
4 Troubleshooting LiveUpdate Lab 6-2: Scenario #2
Related Documents
Shared Tech Student Lab Guide
November 2019 4
Shared Tech Instructor Lab Guide
November 2019 4
Shared Tech Lab Guide Key
November 2019 5
Student Guide
June 2020 4
Tech Assess Student
May 2020 0