Setting Breakthrough Goals.docx

TARGET BREAKTHROUGH GOALS FOR CUSTOMER ISSUES.  To improve customer representative satisfaction by 10% , by next year.  To improve the number of satisfied customer ratings of the support they received by 10% by next year.  To increasing lifetime value of customer  To decrease the number of repeat customer contacts by 10% TARGET EMPLOYEE GOALS  To decrease the length of time spent in running and finalizing a project from 4 to 2 weeks by next year.  To train employees within the production company to be fully trained in using editing software by January 2018.  To speak up and contribute in all team meetings during a specific project.  To decrease the number of negative confrontations at work between each performance review until no confrontation arises. TARGET BREAKTHROUGH GOALS FOR FINANCE  To increase income by 15%, by the end of the next year quarter.  To manage the department budget to stay within appropriations and accomplish 85% of service results by the end of the fiscal year.  To increase the average sales value per customer by 10%, by creating innovative offers and bundles, and offering further choice to maximize our sales by October next year.  To reconcile the company financial reports by the 15th of every month with no increase in reconciliation errors. TARGET BREAKTHROUGH GOALS FOR PRODUCT AND SERVICES  To increase our product awareness by 20% in the year 2019.  To make our product available online by the last quarter of this year.  To improve our products and services through using the state of the art technology.