Services(3) Ge Mds

Services Leader – GE MDS ROLE SUMMARY The Services Leader manages US and global services for customer support and full turnkey solutions with overall accountability for strategy, contract requirements, scope of services, project design, P&L, quality, and delivery. ESSENTIAL REPONSIBILITIES: 7 Define services strategy for the business and ensure growth and profitability of the product/services offerings 8 Develop and drive services business plan through the strategic planning (GPB) and budgeting (S2) processes. Own the budget for orders, sales, conversion and CM. 9 Develop strong business relationships with customers and build customers’ trust, enabling business growth 10 Engage global sales force to drive solutions offerings and build a target pipeline for growth 11 Predict and deliver Sales and CM for the jobs in portfolio, quarter after quarter. Tactically predict the financial plan for the year to come 12 Manage Technical Service support team and processes to ensure prompt customer issue resolutions 13 Provide guidance and leadership to project teams to effectively execute projects through the use of project tools, routines, metrics and documentation 14 Proactively manage costs to maximize Contribution Margin 15 Generate specifications as needed, and monitor schedule to ensure customer-specified dates are met on time and within budget 16 Ensure timely, accurate specifications are provided to engineering, vendors and manufacturing 17 Manage all direct material needs with technical services resources and sourcing department 18 Hold team and customer coordination meetings to monitor internal schedule and job progress, and to validate issues and expectations 19 Ensure timely cash collections on all projects, coordinate with Finance, meet with customers to drive on time payments 20 Responsible for the technical control, cost control, schedule, documentation, commercial and change management, quality, and post-project activities for the services P&L 21 Facilitate problem resolution in the warranty period to ensure customer satisfaction and retention

QUALIFICATIONS/REQUIREMENTS 22 Bachelor's degree from an accredited university or college; MBA preferred 23 Minimum of 10 years experience managing large, multi-year service contracts (must have knowledge of tools and processes: metrics, project management tools, documentation, etc) 24 Prior experience managing a P&L 25 Knowledge of design and functionality for wireless communications or networking systems 26 Able to travel as needed, including internationally DESIRED CHARACTERISITICS 27 Ability to effectively operate in a matrix organizational structure 28 Inclusive leadership skills; comfortable in front of customers and able to assess situations quickly with solid decision making skills 29 Excellent communication, influencing and problem solving skills 30 Strong team building skills 31 Ability to balance multiple priorities / deals at a time 32 Excellent strategic thinking and analytic skills: ability to articulate and execute a business plan for new growth ventures 33 Strong negotiation skills and the ability to understand key risks and various frameworks to bid and win multi-year agreements GE MDS, LLC. is an affiliate of GE Enterprise Solutions located in Rochester, NY. GE MDS, LLC. is a world leader in industrial, wireless, networking solutions with applications in the supervisory control and data acquisition (SCADA), automation, telecommunication, public safety and on-line transactional market segments. The business designs and manufactures networked high-speed point-to-multipoint, and medium and low capacity point-to-point microwave radios for use in oil and gas, utility, traffic monitoring, public safety and lottery industries. Our headquarters are located in Rochester, NY and we have over 240 employees. Please visit our company website for information on our company: www.gemds.com