Service Information

SERVICE INFORMATION TYPE

REF NO

POLICIES & PROCEDURES SUBJECT

2009-PPC-

00251

MODEL(s)

ALL PARTS RECALL FORM Revision 1

CHANNEL(s)

PERSONAL & PROSPER MONTH OF ISSUE

NOVEMBER 2009 CIRCULATE TO : GENERAL MANAGER [√ ]

SERVICE MANAGER [√ ]

PARTS MANAGER [√]

SALES MANAGER [ ]

SERVICE ADVISOR [√]

SERVICE SUPERVISOR [√ ]

SALES CONSULTANT [ ]

TECHNICAL SPECIALIST []

TRAINER [√]

CoTEK [√] CarTEK [ ]

WARRANTY MANAGER [√ ]

eTEK [ ]

TECHNICIAN [ ]

This has reference to Service Policies and Procedure circular IC/PP/0075. Enclosed please find the PARTS RECALL FORM – Revision 1 In case of any new or peculiar failure are reported and such parts are request by M&M Area Ofice or Head Office, parts are required to sent to the requested destination through the fastest mode and/or the requested mode. Refer circular no. 2009-PPC-00128 on policy and procedure for claiming courier charges. Please use Parts Recall Form – revision 1 for sending parts to the requested destination and warranty settlements. Policy and Procedure for sending parts under PRF remains unchanged. Note – “Excel Sheet” of the format will be available in teknetmahindra website in Technical Report Formats.

Queries & clarifications, contact Respective Area offices, or [email protected]

SI no – 2009-PPC-00251 MKTG-SVC/AM7/F/15

Page 1 of 1

The repair methods given by the manufacturer in this document are based on the technical specifications current at the time of release. The methods may be modified as a result of changes introduced by the manufacturer in the production of the various component units and accessories from which the vehicles are manufactured. The reproduction, translation, transmission, in part of whole of the present document, are prohibited without the prior written consent of Mahindra & Mahindra Ltd. The use of this document by any person other than the trained personnel, at the Authoirsed Service Centre of Mahindra & Mahindra Ltd., will amount to unauthorized use and shall be liable for penalty/prosecution©

Mahindra & Mahindra Ltd.

2009

PART RECALL FORM Dealer Name

Dealer Code

Rev 1

Place/City

PRF No XXX/PRF/0000

This format needs to be filled whenever anyone from M&M asks for a failed parts to be urgently sent to plant for investigations Requirement for a part will be communicated to the Dealer /M&M Service Engineer either telephonically or through email

Name of M&M officer requested for part

Parts sent to (Tick) :

Date requested Location of M&M officer Mr.Santosh Targe . Add. - Mahindra & Mahindra Ltd, Part Recall Centre, Plot F-11, Opp- M&M Plant 2 M.I.D.C, Satpur, Nashik 422 007. Ph-0253 2353321. Email - [email protected]

Details of parts sent Part No

Part Description

Mr. Anil Bauchkar, Add.- Mahindra & Mahindra Ltd , Parts Recall Centre, Near Vicker's Building, Akurli Road , Kandivli - East, Mumbai -400 101. Ph- 022 28871337. Email - [email protected] Mr. Omprakash P. Add.- Mahindra & Mahindra Ltd., Customer Care Dept, Mahindra Nagar, Zaheerabad-502 220, Medak Dist(A.P). Ph-08451 284208/9. Email - [email protected] Mr. Brijesh Pandey. Add.- Mahindra & Mahindra Ltd., Automotive Sector,Sector 5, Integrated Industrial Estate SIDCUL, Haridwar - 249403. Uttarakhand. Ph - 01334-239181/2/3. Email - [email protected]

Vehicle Details VIN (Sr No)

Engine No

Model

Complaint

Mileage

Part Dispatch Details (Parts should reach within 7 days of request) Air Courier

Surface Courier

Mode of Dispatch (Tick)

Hand Delivery/Handed over to Sign)

(Name &

Dispatch Details/Nos Note - Transportation/courier charges are reimbursable only if the requested part is made available within stipulated time (as per the policy) at requested location - Kandivli / Nashik / Zaheerabad / Haridwar, within 7 days of the request .

Warranty Claim Details (To be filled by Dealer while submitting warranty claims) Warranty Claim No Warranty Claim date Transport/Courier expenses (Rs)

Part Receipt Details (To be filled at M&M Parts Recall Centre) Date of Receipt Comments on receipt /Shortages, if any

Received by OK/NOT OK

First copy to accompany the failed part Second copy to be attached to packing slip (with warranty claim details entered) Third copy to be filed at Dealer end