Seratoa Business Profile

Business Profile 2009/2010 Seratoa Business Services Company Profile 2009/2010

SOME OF OUR CLIENTS, ASSOCIATES AND STAKEHOLDERS

Seratoa Business Services Company Profile 2009/2010

CONTENTS CONTENTS ............................................................................................................... 1 Vision ....................................................................................................................... 2 Mission .................................................................................................................... 2 Introduction ............................................................................................................. 2 About Seratoa .......................................................................................................... 3 Products and Services .............................................................................................. 3 Previous Projects ..................................................................................................... 4 Ownership ............................................................................................................. 13

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Seratoa Business Services Profile 2009/2010

Vision It is our vision to provide owners, managers, business and government with the key support and information they need to effectively and efficiently compete, whether locally or globally

Mission It is our goal to create tangible value, to improve the organization’s overall competitive position, to assist with effective risk mitigation strategies, and to help managers, owners, and executives achieve their business and personal objectives.

Introduction We acknowledge that as a executive you probably have one of the toughest and loneliest jobs in the world, wouldn’t you agree? – and that with little or no support! As such we have taken it upon ourselves to source and developed a comprehensive set of business support and development services that can maximize the benefit derived from your business as well as reduce the stress related with the management of your organization. We can offer clients a unique view on their organizations that will maximize benefit derived and reduce the stress related with to day-to-day operations. Regards

Charles Szente Executive Officer: Seratoa Business Services Cell: 082 578 0581 Fax: 086-565-1235 Email: [email protected]

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Seratoa Business Services Profile 2009/2010

About Seratoa As leader in your organization you no longer have to feel that you are ‘going it alone’ or that you simply can’t afford help. You too can have the support and commitment of a strong local and international network of accredited business experts to assist with Investment promotion, Grants, Business development, Business sales, Local Economic Development, Project management, Interim management, Cash flow improvement, Empowerment, Quality management, Staff development and performance management, Executive coaching, Behavioural profiling, Accounting systems, Marketing, Business plans and Raising finance to name but a few. But why don’t you name your specific issue and let us come up with a creative, cost effective solution tailor-made for your organization? Why? Because we aim to improve business for organizational leaders! Our purpose is to make their organizations what they are meant to be; the beloved fruit of a passionate and dedicated vision.

Products and Services Out products and services that are “solution based” i.e. we take a business issue and develop a comprehensive business solution for the issue. Some examples of solutions developed are: • • • • • • • • • • •

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Supply chain optimization projects Business improvement and staff capacity development Feasibility studies Strategic Business Review and preparation / implementation of a new business plans, Local Economic Development Business Incubation Grant writing Business case development SMME Investment promotion Black Economic Empowerment Strategic materials and services sourcing,

Seratoa Business Services Profile 2009/2010

Products and Services (Continued) • • • • • • • • • •

Sales or Marketing plan / campaign, Preparation for ISO 9000-2000 or ISO 14000 implementation, Staff and management development / training, Interim Management, Special project management, Company sale or planned exit strategy, Increasing profitability Organizational expansion, Information technology and e-commerce, or Administrative systems to be streamlined simplified or planned from the start

Previous Projects In this section we will be reviewing our overall experience.

In house we have over 7 years supply chain management, 13 years project management, 15 years operations, 7 years warehousing, 15 years quality management, 15 years business process re-engineering, 5 years risk management, 8 years HIV, 5 years strategy, 5 years franchising, 7 years logistics,

5 years

assessment, lecturing and facilitation experience and 4 years Local Economic Development experience.

Our experience includes a number of key projects at clients in the wood, import export, radio, manufacturing and engineering (automotive), educational and services sectors.

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Seratoa Business Services Profile 2009/2010

Previous Projects (continued) Next we will review some examples of key projects managed and undertaken over the past 5 years.

Protea Chemicals Supply Chain Optimization and staff capacity building programme (45 people +/- 30 million target) In this programme (visually depicted below) a group of 45 supervisory, business unit and divisional managers was project managed through a needs analysis process, specification development, workshop facilitation and capacity building. The programme includes 5 core projects aimed at inventory days minimization, improved efficiency, new technology, new sales models and information flow optimization as well as 45 mini (6 week in scope and duration projects) The process was kicked started by facilitating a meeting with the leadership team (MD), developing a proposal document and identifying key capacity constraints and developing a implementation programme to suite.

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Seratoa Business Services Profile 2009/2010

Previous Projects (continued) NamITech supply chain optimization (55 people +/- 15 million) In this programme a target was set to reduce inventory investment by 10% (10 million), distribution budget by 20% (5 million), Supplier rationalization, and inventory accuracy of 100%. The programme spanned 3 sites with over 10 different warehouses and business units. The process was complicated by the fact that a multi million rand ERP system had been implemented and variances was swinging in the millions. •

The project ran over 3 years resulting in

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10 Million distribution saving (through value analysis packaging re-design)

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Inventory investment flat at 100 million despite 20% plus sales growth per annum

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Inventory variances to within budget at R5000 across 10+ warehouses

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Staff reduction (through natural attrition) from 55 to 35

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Stock take time reduction from 1.5 days to 0,5 day

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Seratoa Business Services Profile 2009/2010

Previous Projects (continued) Mpofona Economic Development Forum Establishment (60 ppl) Mpofana local municipality did not have an economic development forum to take a leading roll in unlocking the value in the local supply chains (particular agriculture, dairy, tourism and manufacturing) The purpose of this project was the facilitate a process where a common vision is developed, common objectives, supply chain opportunities are identified and packaged for implementation. The project involved over 60 key local, regional and provincial stakeholders (including service providers, channel partner, intermediary organizations, consumers and users)

A number (+/- 50) key projects were identified of which 2 where prioritised in terms of impact to the area and the optimization process (e.g. shared contact database)

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Seratoa Business Services Profile 2009/2010

Previous Projects (continued) NamITech Africard Merger (100+ people) & Namitech Strategic Intent Actualization Process At Namitech I was responsible, as part of the project office, for a number (19) of key projects to deliver to the overall vision and objectives of our division. Key projects included Supply chain optimization, ISO and new product development.

These projects required • Liaising with the executive team (MD level) regarding goals, objectives, resources • Conducting presentation, workshops, issue identification and canvassing support from all levels • Developing process maps, information flow, budget flow and documentation control points (including measurements metrics) • My final project with Namitech was to manage the merger of Africard with Namitech moving both divisions into a new warehouse, and manufacturing facility, new manufacturing space and location (+/- 3 million cards) involving over a 100 staff.

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Seratoa Business Services Profile 2009/2010

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Seratoa Business Services Profile 2009/2010

Previous Projects (continued) uMngeni Economic Development Board (60 people, 700+ stakeholders) The development board project involved researching best international practices, canvassing stakeholders to establish their needs and requirements and developing a model that allows to integrate these best practices into a integrated model and business plan.

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Seratoa Business Services Profile 2009/2010

Previous Projects (continued) uMngeni Investment Promotion (25+ people)

. The purpose of this project was to define the business process of implementing an investment support programme for uMngeni Municipality,

The process include • Stakeholder meetings • Negotiating with prospective investors (Vodacom, Dialogue etc) • Business case development including scenarios • Supply chain verification • Supplier management • Project Management etc

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Seratoa Business Services Profile 2009/2010

Radio Khwezi

The radio kwezi involving almost 200 volunteers and staff was to analyze the current processes and to develop a new business model for marketing and administering short advert services. Included being a sales development programme for staff, POS defining, payment mechanism and contractual requirements.

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Seratoa Business Services Profile 2009/2010

Ownership Seratoa Business Services is a CC company owned by Charles L. Szente. With direct staffing is provided via contract staff with contract staff taking into account Employment equity requirements. Addition services are procured from a national and international base of contracted specialists. Under the relevant section of the Codes of Good Practice gazetted on 9th Feb 2007: the company qualifies for a BEE procurement recognition level of 100% (Level 4) The company has interests in a national business brokering firm, as well as SMME investment promotion projects.

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Seratoa Business Services Profile 2009/2010