Sample Questionnaire

GENERAL INFORMATION 1. Do you own a Chevrolet car? Yes_______

no________

2. Which variant do you own? SPARK______

AVEO U-VA_____

OPTRA______

TAVERA____

AVEO____

3. How long have you been using this car? Less than 1 year____

1 -2 years____

2-3____

more than 3 years____

SATISFACTION ABOUT THE SHOWROOM 4. How satisfied are you with the ease of contacting the person who is entertaining you? 5. How satisfied are you with the way problems were solved? 6. How satisfied are you with information clarity about the car? 7. How much are you satisfied with the products and services offered by rajvir motors? 8. According to you how much are you satisfied with after sales services of the company?

Totally satisfied

Very satisfied

Somewhat satisfied

Very dissatisfied

Totally dissatisfied

9. Were you satisfied with the extra benefits provided by the dealer/sales person? 10.How much are you satisfied with the finance service provided here?

(Where totally satisfied means 5 points, very satisfied 4, somewhat satisfied 3, very dissatisfied 2 and totally dissatisfied means 1 point)

11. Do you think that the delivery of cars was made in time? YES_____

NO_____

12. Are you satisfied with staff working here?

YES____

NO______

13. Do you think the staff working here has proper knowledge?

YES_____

NO_____

DON’T KNOW______

14. Before buying a car from here were you offered a test drive?

YES_____

NO_____

15. What was that single most important reason for initially buying the car of this brand or from this dealer? Advertisements____ Recommended by others_____ Location____ Quality product_____

16. On a scale of 1 to 5 how would you rate you overall purchase experience?

17. Based on your overall experience how likely would you be to purchase another vehicle of this brand/dealer, if you have to replace within a year?

Definitely Definitely Might bewould or would notnot

5 4 3

Probably wouldProbably would not

2 1

SATISFACTION ABOUT CHEVROLET CARS 18.According to your preference rate the following for buying a Chevrolet car?

Price Overall body look After sales service Brand image Superior quality Good mileage others

19. How much are you satisfied with the performance off Chevrolet car?

Totally satisfied _____

Very satisfied _____

Somewhat satisfied ______

Very dissatisfied ______

Totally dissatisfied ______

20. Do you think that your car is better than cars of others companies in this segment? Yes____

no____