S551 Management Fall 2008
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SLIS S551: Library Management Course Syllabus Fall 2008
S551: Library Management Indiana University at Indianapolis School of Library and Information Science Welcome to S551 Library Management! S551 is designed to provide an introductory overview of practical and theoretical issues in libraries and information management. We use a combination of readings, discussions, group work, and case studies to explore and resolve real life, practical issues that present in library and information center environments. Teaching and learning methods employed in this course include small group learning, independent learning, visual, kinesthetic, and others, all employed in an online learning environment in Oncourse < http://Oncourse.iu.edu >. Primary management themes common to all types of libraries are studied -- including basic organizational, administrative, and managerial models and concepts. Leadership, group dynamics, team building, problem-solving, change management, diversity and inclusion, and effective communication are addressed. Other topics include: • • • • • • •
Planning Policy-making Hiring and personnel management Basic budgeting Communication skills Organizational behavior Basic introduction to library budgeting
Experienced managers should take the SLIS management series courses (S650s) instead of this more basic, introductory course. Instructor: Katherine Schilling, MLS, Ed.D., AHIP Assistant Professor IU School of Library & Information Sciences School of Nursing School of Informatics University Library, SLIS Offices, Room 3100E Phone: 317-278-2375 (office) Phone: 317-580-0425 (home) E-mail: [email protected] Email correspondences will be answered within 24 hours, Monday 9:00 am - Friday, 5:00 pm (The SLIS standard is that faculty answer email within 48 hours, M - F) Office hours are by appointment. Feel free to contact me at any time. We can talk on the phone, e-mail, or meet face-to-face at a convenient location.
1
SLIS S551: Library Management Course Syllabus Fall 2008
Required Readings: Transitioning from Librarian to Middle Manager Pixey Anne Mosley Libraries Unlimited, 2004 ISBN: 1-59158-117-6 Stanley, Mary J. Managing Library Employees: A How-to-do-it Manual New York: Neal-Schuman Publishers, 2008 ISBN: 9781555706289 ISBN: 1555706282 This book is probably not available in the IUPUI bookstore, although it is available via www.amazon.com or other commercial vendors. We do not begin to use it until several weeks into the course, giving you time to order the text. Strongly recommended for your collection: Any of Meryl Runion’s Power Phrases books. Check netlibrary for availability: Meryl Runion. Power Phrases: The Perfect Words to Say it Right and Get the Results You Want. Publisher: Power Potentials Publishing 2002 ISBN: 0971443726 Power Phrases, Meryl Runion 2004 ISBN: 0-9714437-2-6 * All other readings are posted in Oncourse RESOURCES weekly folders Topical Outline: Week 1: Welcome & Introductions Week 2: Management Styles & Theories Week 3: Organizational Culture & Mission Week 4: Communicating Effectively Week 5: Policy-Making Week 6: Leadership & Teambuilding Week7: Personnel Management I Week 8: Personnel Management II
2
SLIS S551: Library Management Course Syllabus Fall 2008
Week 9: Personnel Management III Week 10: Fiscal Management I Week 11: Fiscal Management II Week 12: Equality, Equity & Diversity Week 13: Management Overview Course Goals: •
To engage participants in common management and leadership issues in libraries and information centers including budgeting, personnel, policy and others.
•
To help participants develop an increased understanding of organizational theory and behavior, management functions, and managerial roles and techniques.
•
To explore, discuss, and reflect on participants’ attitudes, philosophies and skills related to managing staff and resources.
•
To promote participants’ understanding of and practice of teamwork as a required skill for professional life.
•
To facilitate participants’ understanding of the implications of the study of organizations and management on practice and research.
After participating in S551, students should be able to: •
Understand basic management concepts and their relationship to library and information centers.
•
Analyze organizational problems and recognize the strengths and limitations of various problem-solving strategies.
•
Assess and evaluate management and organizational decision-making literature.
•
Recognize and employ appropriate communication strategies in the organizational context.
•
Work effectively with colleagues in a team: communicate effectively, delegate tasks, and establish goals and priorities.
•
Think critically about existing challenges and developing issues in the information professions.
•
Recommend, write, and analyze solutions to problems and issues in library and information center management.
3
SLIS S551: Library Management Course Syllabus Fall 2008
•
THOUHGTFUL ENGAGEMENTS IN THE READINGS AND ACTIVITIES is your ultimate goal for this course. _______________________________________________________________
4
SLIS S551: Library Management Course Syllabus Fall 2008 Technical Requirements and Support: We will meet on the web through Oncourse http://Oncourse.iu.edu, and occasionally, some or all of us may meet on the web in Breeze http://breeze.iu.edu/slishsl Students are responsible for making all necessary provisions for accessing course-related resources in Oncourse < http://Oncourse.iu.edu > and through Breeze at http://breeze.iu.edu/slishsl (a simple microphone/headset is required ($25)). In order to access licensed information resources (like electronic journals at the University Library) from off-campus computers, you may be required to Install IU’s VPN client onto your home computer. This allows your computer to access the IUPUI pool of resources by adopting an IUPUI IP (Internet Protocol) address so that IP-restricted resources (like journals) recognize your computer as an IU-affiliated machine. Technical assistance is available from the following: KnowledgeBase Online Q & A: ITHelpLive: Phone support: Email:
< http://kb.iu.edu > < https://ithelplive.iu.edu/ > 317-274-4357, 24 hours a day, 7 days a week [email protected]
Your Responsibilities to this Course and to Your Learning:
•
Just as no other person can eat for you, no one else can learn for you. If you are hungry, it won’t help if someone else eats a sandwich. Learning is the same way: you are responsible for your own learning. The role of the instructor is to provide you with ample resources and opportunities, to facilitate the process, and to provide assessment and feedback on your progress. This class provides you with an extensive ‘buffet’ of information from which you should ‘eat’ (learn). You are responsible for making good use of this vast ‘buffet.’ What you learn ultimately depends on the time, effort, energy, and commitment that you bring to the table.
•
Students are expected to read all assigned materials before class and participate in class discussions. Students should scan the current literature, be informed about related events and issues, and share noteworthy information. I generally do NOT make it a habit to discuss each and every reading each week. Instead, I assume that you have completed the readings and that they are informing your participation (cite accordingly). If there are particular readings that you believe warrant detailed class discussion, please bring these up in your forums!
•
This is a three-credit, graduate-level course. In accordance with SLIS and IUPUI policies, a 3:1 workload is expected: on-average, this course should take about 12 hours per week. This workload may increase dramatically just before assignments are due. This translates to a significant commitment of time each week. Plan accordingly, pace yourself, and frontload your workflow.
5
SLIS S551: Library Management Course Syllabus Fall 2008
•
If you are new to online courses, expect to spend most of your time reading and writing. In a face-to-face class, you simply speak out when you have an opinion to share, but in an online class, every comment must be composed, and this takes significant time.
•
Students are expected to complete all course assignments on-time and participate fully in all homework activities, projects, and discussions.
•
Generally, late assignments are not permitted, and will be automatically docked 5%. You are expected to frontload your workflow and pace your work so that you do not fall behind. If you need to turn in an assignment late, please speak with the instructor.
•
In accordance with SLIS policy, incompletes are NOT awarded except under extraordinary circumstances.
•
In your out-of-class work, please select and follow an appropriate style sheet or citation manual (MLA, APA, others) consistently, including conventions for citation of research, editing, and so on. Select one style and apply it consistently and accurately. REMEMBER: Style applies to layout, syntax, grammar and many other elements, as well as to bibliographies. Use your style manual consistently for all aspects of your written works.
•
Please ask questions about unclear coursework so that we can discuss and clarify any ambiguities in course assignments or activities. I encourage you to contact the instructor with any questions, comments or feedback.
•
The most current copies of the course syllabus, assignments, course materials, and schedules are posted on Oncourse. Any date or schedule changes will be posted in the homepage. Students should regularly check the Oncourse HOMEPAGE and MESSAGE CENTER for course news and updates.
•
Make active use of this syllabus, course resources, and course assignments. Read and reread, ask questions for clarification, and use these as information guides as you work.
Academic Integrity and Professional Conduct: All IUPUI academic standards and policies are in effect, including standards for computing ethics, plagiarism, academic honesty, and all provisions outlined in the Code of Student Rights, Responsibilities, and Conduct: http://www.dsa.indiana.edu/Code/, (IU Campus Bulletin, pp. 36 38) and the IU Academic Handbook: http://www.dsa.indiana.edu/Code/Part_2acad.html Our primary goal is to build a learning community where all can develop in an atmosphere of integrity, where honest and imaginative academic work may flourish. As co-participants in this learning community, all participants are expected to treat each other with the utmost respect and to adhere to the highest standards of academic integrity, honesty and fairness. As a student, this expectation includes:
6
SLIS S551: Library Management Course Syllabus Fall 2008 •
Preparing for, being present and accountable, and actively participating in online class sessions
•
Respecting others, the diversity of their experiences and perspectives, and their opinions (even if they differ from your own)
•
Being direct and truthful in communication, taking credit only for work that you have done, and fairly giving credit to sources from which you draw ideas and information
•
Being accountable to the instructor and colleagues for your participation and making a good faith effort to ensure that the class goes well
•
Respecting others by posting email and discussion comments that are not insulting, inflammatory, or negative in nature. Don’t answer emails or messages when you are annoyed!!!
•
Save complaints, sarcasm, or bad attitudes for private emails. Do not poison the discussion forums with negativity!
Communication: Communicate directly, honestly, graciously and politely with classmates at all times. Please feel free to talk with the instructor (by email at [email protected] or by phone at 317580-0425 (home) or 317-278-2372 (office) ) anytime during the semester concerning your progress in class. I always prefer to hear about your concerns or difficulties before they become serious problems so we can work together to find a solution with time left in the semester to implement a plan. My goal is that this course is an important and valuable, and also manageable, learning experience for you. Special Accommodations: Students who require special accommodations must register with Adaptive Education Services and complete all documentation: http://life.iupui.edu/aes/, 317-274-3241, TTD/TTY 317-2782050, Fax 317-274-2051. Please let the instructor know before the second week of classes if you require special accommodations. Attendance and Participation: Because your participation is important to this course, attendance -- being ‘present and accounted for’ in our forums each week is expected. Contact me at [email protected], 317580-0425 (home) or 317-278-2372 (office) if you’ll be absent for a week. Grading Policies: This course is assessed via letter grades for each assignment, with the assignments totaling 100%. S551 adheres to SLIS grading policies (outlined in the IUPUI Campus Bulletin, pp. 7 8) as follows:
7
SLIS S551: Library Management Course Syllabus Fall 2008
A (4.0)
Outstanding achievement. Student performance demonstrates full command of the course materials and evidences a high level of originality and/or creativity that far surpasses course expectations. The grade of A+ is not granted at SLIS, except in very exceptional cases.
A (3.7)
Excellent achievement. Student performance demonstrates thorough knowledge of course materials and exceeds course expectations by completing all requirements in a superior manner.
B+ (3.3)
Very good work. Student performance demonstrates above-average comprehension of the course materials and meets course expectations on all tasks as defined in the course syllabus.
B (3.0)
Good work. Student performance meets designated course expectations, demonstrates understanding of the course materials, and performs at an acceptable level.
B- (2.7)
Marginal work. Student performance demonstrates incomplete understanding of course materials.
C+ (2.3)
Unsatisfactory work and inadequate understanding of course materials.
A 5% grade reduction is assessed for late assignments unless cleared by the instructor.
In compliance with SLIS policies, incompletes are NOT awarded except under extraordinary circumstances. Graded Activities: Activity
Value
Participation
* Due Date
Weekly discussion forums, activities, group work, Breeze sessions, in-class discussions, etc.
20%
200 pts
Assessed weekly throughout semester via check, check plus, check minus system
Weekly Online Discussion Leader
15%
150 pts
Individual dates assigned
Mission Statement Exercise Policy Exercise Hiring & Evaluation Exercise Budget Exercise
10% 10% 15% 10%
100 pts 100 pts 150 pts 100 pts
Management Interview
20%
200 pts
Group Assignments: Friday of week 4 Friday of week 6 Friday of week 9 Friday of week 11 Friday of week 12 100% or 1000 total points
8
SLIS S551: Library Management Course Syllabus Fall 2008
•
Please note that unless otherwise specified all materials are due in your Oncourse DROP-BOX on or before MIDNIGHT on the specified date.
•
Items that are not submitted to the correct place will be considered LATE.
•
Graded assignments, with comments, will be emailed back to you.
Participation (20%): Includes student’s engagement in course materials and readings, interaction with class colleagues, weekly independent activities; and your engagement in weekly online discussion forums. Each student is expected to participate meaningfully in all of the weekly discussion forums. Weekly Discussion Leader (15%): Each week, one student acts as the weekly discussion leader for the week. The discussion leader is responsible for 1) selecting, reviewing, and posting a supplemental reading that is related to that week’s topic; 2) monitoring, moderating and advancing the weekly discussion; and 3) summarizing the topic/discussion at the end week’s end. Management Interview (20%): Each student will interview a library manager about important issues and prepare a written overview which sites current literature in support of the student’s findings and/or argument. Group Assignments: Working in small teams of 3 - 4, students will propose, research, and prepare for written presentation several exercises: Mission Statement (10%): Each small team will prepare a library mission statement for a real or fictitious library. I then recommend that you use this library as your sample/example for all remaining exercises. Policy exercise (10%): Each team will review a case study in which an important policy issues is raised. The team will then create a policy and corresponding procedures to address the policy problem. Budget exercise (10%): Each team will use sound financial management principles to make and justify library budget cuts. Hiring & Evaluation exercise (15%): Each team will prepare an interview guide and applicant evaluation form for staff who are involved in interviewing and hiring a new librarian. (Additional assignment details are available in the Oncourse ASSIGNMENTS link.) All assignments and materials are due in your Oncourse Drop-Box on or before MIDNIGHT on the specified date. Assignments that are not put in the proper location will be considered late. (The DROP-BOX is one of the menu items located on the black menu bar on the far left-hand side of the Oncourse screen.)
9
SLIS S551: Library Management Course Syllabus Fall 2008
Course Schedule Please see the weekly course schedule in Oncourse for a complete list of each week’s goals, readings, learning activities, and discussion forum topics. Week 1: August 25 - 31 Welcome & Introductions Welcome & Introductions Overview of syllabus, assignments, grading, group work, case studies; misc. housekeeping duties. Expectations of and from students and instructor. Readings for this week •
No readings are due for our first week of class. Please see this week’s schedule in Oncourse for required activities.
Week 2: September 1 - 7 Management Styles & Theories Management Styles & Theories Management themes and concepts; management styles; Why become a manager? What your predecessor left behind; Roles, activities, expectations of librarian managers Why become a manager? Engaging others; Power myths and realities Readings for this week •
• •
Mosley, chapter 1 Roles of the Middle Manager, and 2 Your Time Is No Longer Your Own ‘Eight Truths for Middle Managers’ in Oncourse ‘Our Managers Can’t Manage’ in Oncourse
1
SLIS S551: Library Management Course Syllabus Fall 2008
Week 3: September 8 - 14 Organizational Culture & Mission Organizational Culture & Mission Introduction to organizational life, culture, and mission, both articulated and unarticulated. Organizational hierarchy and its impact on organizational quality of life Small teams should first review the materials in our weekly folder, and then begin the Mission Statement Exercise. Readings for this week •
• • • • •
Mosley, chapter 7 Exploring Your Inheritance ‘Working with Colleagues’ in Oncourse ‘Organizational Paradigm for Effective Academic Libraries’ in Oncourse ‘Ties that Bind’ in Oncourse ‘Analyzing the Internal Operating Environment’ in Oncourse Review the various mission statement documents in Oncourse RESOURCES, ‘Mission Statements’ folder.
Week 4: September 15 - 21 Communicating Effectively Communicating Effectively Listening effectively; communicating in small and large groups; communicating with peers, subordinates and higher-ups; formal and informal presentations; networking; skills for effective communication; communicating decisions and decision making Due this week: Mission Statement Exercise Readings for this week
• • • •
Mosley, chapter 3 Communicating As A Manager, chapter 4 Understanding Department Makeup, and chapter 8 Being a Change Agent ‘Mastering Communication Responsibilities’ in Oncourse ‘Schachter -- How to React To and Manage Change’ in Oncourse Review the documents in Oncourse RESOURCES, ‘Communicating Effectively’ folder
1
SLIS S551: Library Management Course Syllabus Fall 2008
Week 5: September 22 - 28 Policy-Making Policy Making Policy, procedures, standards of excellence, implementing policies and procedures; practical and theoretical issues related to policy development in library organizations Small teams should first review the materials in our weekly folder, and then begin the Policy Exercise. Readings for this week
• • •
‘Time Management, Planning and Prioritization’ in Oncourse ‘How to Analyze a Policy’ in Oncourse Review the ‘policy analysis’ powerpoint slide show in Oncourse
Week 6: September 29 - October 6 Leadership & Teambuilding Leadership & Teambuilding Leadership, groups VS. teams, teambuilding, leading others, accountability, collaboration, trust; engaging others; power myths and realities; competition and conflict; motivation and building bridges; balance; change Due this week: Policy Exercise Readings for this week
• • • •
‘A Model for Motivation’ in Oncourse ‘Competitive Ethos and Group Ethos’ in Oncourse ‘Leadership in Organizations’ in Oncourse Review the documents in Oncourse RESOURCES, ‘Leadership & Teambuilding’ folder.
October 7 - 12 Week off: No new content, no new readings or forums; work on the Management Interview
1
SLIS S551: Library Management Course Syllabus Fall 2008
Week 7: October 13 - 19 Personnel Management I Personnel Management I -- Hiring Library Staff: writing position descriptions, interviewing, the job offer, and others Small teams should first review the materials in the weekly folder, and then begin the Hiring & Evaluation Exercise. Readings for this week • •
• • • • •
Mosley, chapter 6 Learning the Legal Basics Stanley, chapter 2 Laws Affecting Library Personnel, and chapter 3 Recruitment and Selection of Library Staff ‘Staying within the Law’ in Oncourse ‘Three Basic Goals of an Interview’ in Oncourse ‘Interviewer’s Checklist’ in Oncourse ‘Interviewing and Hiring’ in Oncourse Review all documents in Oncourse RESOURCES ‘Hiring & Evaluation’ folder
Week 8: October 20 - 26 Personnel Management II Personnel Management II -- Hiring & Evaluation: training staff, integrating new staff into the culture, basics of employee evaluation Small teams should continue the Hiring & Evaluation Exercise this week. Readings for this week • •
• •
Mosley, chapter 10 Evaluating Employee Performance, and chapter 11 Dealing with Performance Problems, and chapter Stanley, chapter 4 Training, Retention and Professional Development ‘Are There Weeds in Your Garden’ in Oncourse ‘Fixing the First Job’ in Oncourse
•
November 3 - 9 Week off: No new content, no new readings or forums; work in the Management Interview
1
SLIS S551: Library Management Course Syllabus Fall 2008
Week 9: November 10 - 16 Personnel Management III Employee Evaluation: Dos & DON’Ts, evaluation styles and methods, written VS. oral evaluations, discipline, and other related topics Due this week: Hiring & Evaluation Exercise Readings for this week •
• •
Stanley, chapter 6 Evaluation and Performance Appraisal; chapter 7 Problem Employees and Marginal Employees; and chapter 8 Conflict Resolution/Management, Progressive, Discipline, and RIF ‘Conducting Performance Reviews’ in Oncourse ‘Handling Performance Problems’ in Oncourse
Week 10: November 10 - 16 Fiscal Management I Fiscal Management I: Introduction to library budgeting and basic fiscal responsibilities: purchasing, salaries, fiscal planning; managing and communicating budget cuts; etc. Small teams will review course documents, complete the learning activities, and then begin the Budgeting Exercise this week. Readings for this week • •
• •
Mosley, chapter 5 Dealing with Budgets‘ What is a Budget?’ in Oncourse “Budgeting Lingo A to Z” in Oncourse ‘How Do Libraries Budget?’ in Oncourse
Week 11: November 17 - 23 Fiscal Management II Fiscal Management II, continued Due this week: Budgeting exercise
1
SLIS S551: Library Management Course Syllabus Fall 2008
Readings for this week • •
• •
Mosley, chapter 5 Dealing with Budgets What is a Budget?’ in Oncourse “Budgeting Lingo A to Z” in Oncourse ‘How Do Libraries Budget?’ in Oncourse
November 24 - 30 Week off: No new content, no new readings or forums; work in the Management Interview Week 12: December 1 - 7 Equality, Equity & Diversity Equality, Equity & Diversity Embracing a diverse staff and user population; equity issues Gender, empowerment, Americans with Disabilities Act, multi-lingual environments Due this week: Management Interview Readings for this week
• • •
‘Recognizing and Appreciating Differences in Oncourse ‘Diversity Facts & Figures’ in Oncourse ‘World of Working Women…’ in Oncourse
Week 13: December 8 - 14 Management Overview & Misc. Topics Management Overview & Misc. Topics Crisis management, decision making, misc. management topics Review and reflect on what you learned about library management this semester. Readings for this week
• • • •
Mosley, chapter 9 Crisis Management ‘Delegation the Big D’ in Oncourse ‘How Do You Spell Assume’ in Oncourse ‘Innovator’s Dilemma’ in Oncourse
1
SLIS S551: Library Management Course Syllabus Fall 2008
•
‘Managing the Media During a Library Crisis’ in Oncourse
1
S551: Library Management Indiana University at Indianapolis School of Library and Information Science Welcome to S551 Library Management! S551 is designed to provide an introductory overview of practical and theoretical issues in libraries and information management. We use a combination of readings, discussions, group work, and case studies to explore and resolve real life, practical issues that present in library and information center environments. Teaching and learning methods employed in this course include small group learning, independent learning, visual, kinesthetic, and others, all employed in an online learning environment in Oncourse < http://Oncourse.iu.edu >. Primary management themes common to all types of libraries are studied -- including basic organizational, administrative, and managerial models and concepts. Leadership, group dynamics, team building, problem-solving, change management, diversity and inclusion, and effective communication are addressed. Other topics include: • • • • • • •
Planning Policy-making Hiring and personnel management Basic budgeting Communication skills Organizational behavior Basic introduction to library budgeting
Experienced managers should take the SLIS management series courses (S650s) instead of this more basic, introductory course. Instructor: Katherine Schilling, MLS, Ed.D., AHIP Assistant Professor IU School of Library & Information Sciences School of Nursing School of Informatics University Library, SLIS Offices, Room 3100E Phone: 317-278-2375 (office) Phone: 317-580-0425 (home) E-mail: [email protected] Email correspondences will be answered within 24 hours, Monday 9:00 am - Friday, 5:00 pm (The SLIS standard is that faculty answer email within 48 hours, M - F) Office hours are by appointment. Feel free to contact me at any time. We can talk on the phone, e-mail, or meet face-to-face at a convenient location.
1
SLIS S551: Library Management Course Syllabus Fall 2008
Required Readings: Transitioning from Librarian to Middle Manager Pixey Anne Mosley Libraries Unlimited, 2004 ISBN: 1-59158-117-6 Stanley, Mary J. Managing Library Employees: A How-to-do-it Manual New York: Neal-Schuman Publishers, 2008 ISBN: 9781555706289 ISBN: 1555706282 This book is probably not available in the IUPUI bookstore, although it is available via www.amazon.com or other commercial vendors. We do not begin to use it until several weeks into the course, giving you time to order the text. Strongly recommended for your collection: Any of Meryl Runion’s Power Phrases books. Check netlibrary for availability: Meryl Runion. Power Phrases: The Perfect Words to Say it Right and Get the Results You Want. Publisher: Power Potentials Publishing 2002 ISBN: 0971443726 Power Phrases, Meryl Runion 2004 ISBN: 0-9714437-2-6 * All other readings are posted in Oncourse RESOURCES weekly folders Topical Outline: Week 1: Welcome & Introductions Week 2: Management Styles & Theories Week 3: Organizational Culture & Mission Week 4: Communicating Effectively Week 5: Policy-Making Week 6: Leadership & Teambuilding Week7: Personnel Management I Week 8: Personnel Management II
2
SLIS S551: Library Management Course Syllabus Fall 2008
Week 9: Personnel Management III Week 10: Fiscal Management I Week 11: Fiscal Management II Week 12: Equality, Equity & Diversity Week 13: Management Overview Course Goals: •
To engage participants in common management and leadership issues in libraries and information centers including budgeting, personnel, policy and others.
•
To help participants develop an increased understanding of organizational theory and behavior, management functions, and managerial roles and techniques.
•
To explore, discuss, and reflect on participants’ attitudes, philosophies and skills related to managing staff and resources.
•
To promote participants’ understanding of and practice of teamwork as a required skill for professional life.
•
To facilitate participants’ understanding of the implications of the study of organizations and management on practice and research.
After participating in S551, students should be able to: •
Understand basic management concepts and their relationship to library and information centers.
•
Analyze organizational problems and recognize the strengths and limitations of various problem-solving strategies.
•
Assess and evaluate management and organizational decision-making literature.
•
Recognize and employ appropriate communication strategies in the organizational context.
•
Work effectively with colleagues in a team: communicate effectively, delegate tasks, and establish goals and priorities.
•
Think critically about existing challenges and developing issues in the information professions.
•
Recommend, write, and analyze solutions to problems and issues in library and information center management.
3
SLIS S551: Library Management Course Syllabus Fall 2008
•
THOUHGTFUL ENGAGEMENTS IN THE READINGS AND ACTIVITIES is your ultimate goal for this course. _______________________________________________________________
4
SLIS S551: Library Management Course Syllabus Fall 2008 Technical Requirements and Support: We will meet on the web through Oncourse http://Oncourse.iu.edu, and occasionally, some or all of us may meet on the web in Breeze http://breeze.iu.edu/slishsl Students are responsible for making all necessary provisions for accessing course-related resources in Oncourse < http://Oncourse.iu.edu > and through Breeze at http://breeze.iu.edu/slishsl (a simple microphone/headset is required ($25)). In order to access licensed information resources (like electronic journals at the University Library) from off-campus computers, you may be required to Install IU’s VPN client onto your home computer. This allows your computer to access the IUPUI pool of resources by adopting an IUPUI IP (Internet Protocol) address so that IP-restricted resources (like journals) recognize your computer as an IU-affiliated machine. Technical assistance is available from the following: KnowledgeBase Online Q & A: ITHelpLive: Phone support: Email:
< http://kb.iu.edu > < https://ithelplive.iu.edu/ > 317-274-4357, 24 hours a day, 7 days a week [email protected]
Your Responsibilities to this Course and to Your Learning:
•
Just as no other person can eat for you, no one else can learn for you. If you are hungry, it won’t help if someone else eats a sandwich. Learning is the same way: you are responsible for your own learning. The role of the instructor is to provide you with ample resources and opportunities, to facilitate the process, and to provide assessment and feedback on your progress. This class provides you with an extensive ‘buffet’ of information from which you should ‘eat’ (learn). You are responsible for making good use of this vast ‘buffet.’ What you learn ultimately depends on the time, effort, energy, and commitment that you bring to the table.
•
Students are expected to read all assigned materials before class and participate in class discussions. Students should scan the current literature, be informed about related events and issues, and share noteworthy information. I generally do NOT make it a habit to discuss each and every reading each week. Instead, I assume that you have completed the readings and that they are informing your participation (cite accordingly). If there are particular readings that you believe warrant detailed class discussion, please bring these up in your forums!
•
This is a three-credit, graduate-level course. In accordance with SLIS and IUPUI policies, a 3:1 workload is expected: on-average, this course should take about 12 hours per week. This workload may increase dramatically just before assignments are due. This translates to a significant commitment of time each week. Plan accordingly, pace yourself, and frontload your workflow.
5
SLIS S551: Library Management Course Syllabus Fall 2008
•
If you are new to online courses, expect to spend most of your time reading and writing. In a face-to-face class, you simply speak out when you have an opinion to share, but in an online class, every comment must be composed, and this takes significant time.
•
Students are expected to complete all course assignments on-time and participate fully in all homework activities, projects, and discussions.
•
Generally, late assignments are not permitted, and will be automatically docked 5%. You are expected to frontload your workflow and pace your work so that you do not fall behind. If you need to turn in an assignment late, please speak with the instructor.
•
In accordance with SLIS policy, incompletes are NOT awarded except under extraordinary circumstances.
•
In your out-of-class work, please select and follow an appropriate style sheet or citation manual (MLA, APA, others) consistently, including conventions for citation of research, editing, and so on. Select one style and apply it consistently and accurately. REMEMBER: Style applies to layout, syntax, grammar and many other elements, as well as to bibliographies. Use your style manual consistently for all aspects of your written works.
•
Please ask questions about unclear coursework so that we can discuss and clarify any ambiguities in course assignments or activities. I encourage you to contact the instructor with any questions, comments or feedback.
•
The most current copies of the course syllabus, assignments, course materials, and schedules are posted on Oncourse. Any date or schedule changes will be posted in the homepage. Students should regularly check the Oncourse HOMEPAGE and MESSAGE CENTER for course news and updates.
•
Make active use of this syllabus, course resources, and course assignments. Read and reread, ask questions for clarification, and use these as information guides as you work.
Academic Integrity and Professional Conduct: All IUPUI academic standards and policies are in effect, including standards for computing ethics, plagiarism, academic honesty, and all provisions outlined in the Code of Student Rights, Responsibilities, and Conduct: http://www.dsa.indiana.edu/Code/, (IU Campus Bulletin, pp. 36 38) and the IU Academic Handbook: http://www.dsa.indiana.edu/Code/Part_2acad.html Our primary goal is to build a learning community where all can develop in an atmosphere of integrity, where honest and imaginative academic work may flourish. As co-participants in this learning community, all participants are expected to treat each other with the utmost respect and to adhere to the highest standards of academic integrity, honesty and fairness. As a student, this expectation includes:
6
SLIS S551: Library Management Course Syllabus Fall 2008 •
Preparing for, being present and accountable, and actively participating in online class sessions
•
Respecting others, the diversity of their experiences and perspectives, and their opinions (even if they differ from your own)
•
Being direct and truthful in communication, taking credit only for work that you have done, and fairly giving credit to sources from which you draw ideas and information
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Being accountable to the instructor and colleagues for your participation and making a good faith effort to ensure that the class goes well
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Respecting others by posting email and discussion comments that are not insulting, inflammatory, or negative in nature. Don’t answer emails or messages when you are annoyed!!!
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Save complaints, sarcasm, or bad attitudes for private emails. Do not poison the discussion forums with negativity!
Communication: Communicate directly, honestly, graciously and politely with classmates at all times. Please feel free to talk with the instructor (by email at [email protected] or by phone at 317580-0425 (home) or 317-278-2372 (office) ) anytime during the semester concerning your progress in class. I always prefer to hear about your concerns or difficulties before they become serious problems so we can work together to find a solution with time left in the semester to implement a plan. My goal is that this course is an important and valuable, and also manageable, learning experience for you. Special Accommodations: Students who require special accommodations must register with Adaptive Education Services and complete all documentation: http://life.iupui.edu/aes/, 317-274-3241, TTD/TTY 317-2782050, Fax 317-274-2051. Please let the instructor know before the second week of classes if you require special accommodations. Attendance and Participation: Because your participation is important to this course, attendance -- being ‘present and accounted for’ in our forums each week is expected. Contact me at [email protected], 317580-0425 (home) or 317-278-2372 (office) if you’ll be absent for a week. Grading Policies: This course is assessed via letter grades for each assignment, with the assignments totaling 100%. S551 adheres to SLIS grading policies (outlined in the IUPUI Campus Bulletin, pp. 7 8) as follows:
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SLIS S551: Library Management Course Syllabus Fall 2008
A (4.0)
Outstanding achievement. Student performance demonstrates full command of the course materials and evidences a high level of originality and/or creativity that far surpasses course expectations. The grade of A+ is not granted at SLIS, except in very exceptional cases.
A (3.7)
Excellent achievement. Student performance demonstrates thorough knowledge of course materials and exceeds course expectations by completing all requirements in a superior manner.
B+ (3.3)
Very good work. Student performance demonstrates above-average comprehension of the course materials and meets course expectations on all tasks as defined in the course syllabus.
B (3.0)
Good work. Student performance meets designated course expectations, demonstrates understanding of the course materials, and performs at an acceptable level.
B- (2.7)
Marginal work. Student performance demonstrates incomplete understanding of course materials.
C+ (2.3)
Unsatisfactory work and inadequate understanding of course materials.
A 5% grade reduction is assessed for late assignments unless cleared by the instructor.
In compliance with SLIS policies, incompletes are NOT awarded except under extraordinary circumstances. Graded Activities: Activity
Value
Participation
* Due Date
Weekly discussion forums, activities, group work, Breeze sessions, in-class discussions, etc.
20%
200 pts
Assessed weekly throughout semester via check, check plus, check minus system
Weekly Online Discussion Leader
15%
150 pts
Individual dates assigned
Mission Statement Exercise Policy Exercise Hiring & Evaluation Exercise Budget Exercise
10% 10% 15% 10%
100 pts 100 pts 150 pts 100 pts
Management Interview
20%
200 pts
Group Assignments: Friday of week 4 Friday of week 6 Friday of week 9 Friday of week 11 Friday of week 12 100% or 1000 total points
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SLIS S551: Library Management Course Syllabus Fall 2008
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Please note that unless otherwise specified all materials are due in your Oncourse DROP-BOX on or before MIDNIGHT on the specified date.
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Items that are not submitted to the correct place will be considered LATE.
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Graded assignments, with comments, will be emailed back to you.
Participation (20%): Includes student’s engagement in course materials and readings, interaction with class colleagues, weekly independent activities; and your engagement in weekly online discussion forums. Each student is expected to participate meaningfully in all of the weekly discussion forums. Weekly Discussion Leader (15%): Each week, one student acts as the weekly discussion leader for the week. The discussion leader is responsible for 1) selecting, reviewing, and posting a supplemental reading that is related to that week’s topic; 2) monitoring, moderating and advancing the weekly discussion; and 3) summarizing the topic/discussion at the end week’s end. Management Interview (20%): Each student will interview a library manager about important issues and prepare a written overview which sites current literature in support of the student’s findings and/or argument. Group Assignments: Working in small teams of 3 - 4, students will propose, research, and prepare for written presentation several exercises: Mission Statement (10%): Each small team will prepare a library mission statement for a real or fictitious library. I then recommend that you use this library as your sample/example for all remaining exercises. Policy exercise (10%): Each team will review a case study in which an important policy issues is raised. The team will then create a policy and corresponding procedures to address the policy problem. Budget exercise (10%): Each team will use sound financial management principles to make and justify library budget cuts. Hiring & Evaluation exercise (15%): Each team will prepare an interview guide and applicant evaluation form for staff who are involved in interviewing and hiring a new librarian. (Additional assignment details are available in the Oncourse ASSIGNMENTS link.) All assignments and materials are due in your Oncourse Drop-Box on or before MIDNIGHT on the specified date. Assignments that are not put in the proper location will be considered late. (The DROP-BOX is one of the menu items located on the black menu bar on the far left-hand side of the Oncourse screen.)
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SLIS S551: Library Management Course Syllabus Fall 2008
Course Schedule Please see the weekly course schedule in Oncourse for a complete list of each week’s goals, readings, learning activities, and discussion forum topics. Week 1: August 25 - 31 Welcome & Introductions Welcome & Introductions Overview of syllabus, assignments, grading, group work, case studies; misc. housekeeping duties. Expectations of and from students and instructor. Readings for this week •
No readings are due for our first week of class. Please see this week’s schedule in Oncourse for required activities.
Week 2: September 1 - 7 Management Styles & Theories Management Styles & Theories Management themes and concepts; management styles; Why become a manager? What your predecessor left behind; Roles, activities, expectations of librarian managers Why become a manager? Engaging others; Power myths and realities Readings for this week •
• •
Mosley, chapter 1 Roles of the Middle Manager, and 2 Your Time Is No Longer Your Own ‘Eight Truths for Middle Managers’ in Oncourse ‘Our Managers Can’t Manage’ in Oncourse
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SLIS S551: Library Management Course Syllabus Fall 2008
Week 3: September 8 - 14 Organizational Culture & Mission Organizational Culture & Mission Introduction to organizational life, culture, and mission, both articulated and unarticulated. Organizational hierarchy and its impact on organizational quality of life Small teams should first review the materials in our weekly folder, and then begin the Mission Statement Exercise. Readings for this week •
• • • • •
Mosley, chapter 7 Exploring Your Inheritance ‘Working with Colleagues’ in Oncourse ‘Organizational Paradigm for Effective Academic Libraries’ in Oncourse ‘Ties that Bind’ in Oncourse ‘Analyzing the Internal Operating Environment’ in Oncourse Review the various mission statement documents in Oncourse RESOURCES, ‘Mission Statements’ folder.
Week 4: September 15 - 21 Communicating Effectively Communicating Effectively Listening effectively; communicating in small and large groups; communicating with peers, subordinates and higher-ups; formal and informal presentations; networking; skills for effective communication; communicating decisions and decision making Due this week: Mission Statement Exercise Readings for this week
• • • •
Mosley, chapter 3 Communicating As A Manager, chapter 4 Understanding Department Makeup, and chapter 8 Being a Change Agent ‘Mastering Communication Responsibilities’ in Oncourse ‘Schachter -- How to React To and Manage Change’ in Oncourse Review the documents in Oncourse RESOURCES, ‘Communicating Effectively’ folder
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SLIS S551: Library Management Course Syllabus Fall 2008
Week 5: September 22 - 28 Policy-Making Policy Making Policy, procedures, standards of excellence, implementing policies and procedures; practical and theoretical issues related to policy development in library organizations Small teams should first review the materials in our weekly folder, and then begin the Policy Exercise. Readings for this week
• • •
‘Time Management, Planning and Prioritization’ in Oncourse ‘How to Analyze a Policy’ in Oncourse Review the ‘policy analysis’ powerpoint slide show in Oncourse
Week 6: September 29 - October 6 Leadership & Teambuilding Leadership & Teambuilding Leadership, groups VS. teams, teambuilding, leading others, accountability, collaboration, trust; engaging others; power myths and realities; competition and conflict; motivation and building bridges; balance; change Due this week: Policy Exercise Readings for this week
• • • •
‘A Model for Motivation’ in Oncourse ‘Competitive Ethos and Group Ethos’ in Oncourse ‘Leadership in Organizations’ in Oncourse Review the documents in Oncourse RESOURCES, ‘Leadership & Teambuilding’ folder.
October 7 - 12 Week off: No new content, no new readings or forums; work on the Management Interview
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SLIS S551: Library Management Course Syllabus Fall 2008
Week 7: October 13 - 19 Personnel Management I Personnel Management I -- Hiring Library Staff: writing position descriptions, interviewing, the job offer, and others Small teams should first review the materials in the weekly folder, and then begin the Hiring & Evaluation Exercise. Readings for this week • •
• • • • •
Mosley, chapter 6 Learning the Legal Basics Stanley, chapter 2 Laws Affecting Library Personnel, and chapter 3 Recruitment and Selection of Library Staff ‘Staying within the Law’ in Oncourse ‘Three Basic Goals of an Interview’ in Oncourse ‘Interviewer’s Checklist’ in Oncourse ‘Interviewing and Hiring’ in Oncourse Review all documents in Oncourse RESOURCES ‘Hiring & Evaluation’ folder
Week 8: October 20 - 26 Personnel Management II Personnel Management II -- Hiring & Evaluation: training staff, integrating new staff into the culture, basics of employee evaluation Small teams should continue the Hiring & Evaluation Exercise this week. Readings for this week • •
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Mosley, chapter 10 Evaluating Employee Performance, and chapter 11 Dealing with Performance Problems, and chapter Stanley, chapter 4 Training, Retention and Professional Development ‘Are There Weeds in Your Garden’ in Oncourse ‘Fixing the First Job’ in Oncourse
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November 3 - 9 Week off: No new content, no new readings or forums; work in the Management Interview
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SLIS S551: Library Management Course Syllabus Fall 2008
Week 9: November 10 - 16 Personnel Management III Employee Evaluation: Dos & DON’Ts, evaluation styles and methods, written VS. oral evaluations, discipline, and other related topics Due this week: Hiring & Evaluation Exercise Readings for this week •
• •
Stanley, chapter 6 Evaluation and Performance Appraisal; chapter 7 Problem Employees and Marginal Employees; and chapter 8 Conflict Resolution/Management, Progressive, Discipline, and RIF ‘Conducting Performance Reviews’ in Oncourse ‘Handling Performance Problems’ in Oncourse
Week 10: November 10 - 16 Fiscal Management I Fiscal Management I: Introduction to library budgeting and basic fiscal responsibilities: purchasing, salaries, fiscal planning; managing and communicating budget cuts; etc. Small teams will review course documents, complete the learning activities, and then begin the Budgeting Exercise this week. Readings for this week • •
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Mosley, chapter 5 Dealing with Budgets‘ What is a Budget?’ in Oncourse “Budgeting Lingo A to Z” in Oncourse ‘How Do Libraries Budget?’ in Oncourse
Week 11: November 17 - 23 Fiscal Management II Fiscal Management II, continued Due this week: Budgeting exercise
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SLIS S551: Library Management Course Syllabus Fall 2008
Readings for this week • •
• •
Mosley, chapter 5 Dealing with Budgets What is a Budget?’ in Oncourse “Budgeting Lingo A to Z” in Oncourse ‘How Do Libraries Budget?’ in Oncourse
November 24 - 30 Week off: No new content, no new readings or forums; work in the Management Interview Week 12: December 1 - 7 Equality, Equity & Diversity Equality, Equity & Diversity Embracing a diverse staff and user population; equity issues Gender, empowerment, Americans with Disabilities Act, multi-lingual environments Due this week: Management Interview Readings for this week
• • •
‘Recognizing and Appreciating Differences in Oncourse ‘Diversity Facts & Figures’ in Oncourse ‘World of Working Women…’ in Oncourse
Week 13: December 8 - 14 Management Overview & Misc. Topics Management Overview & Misc. Topics Crisis management, decision making, misc. management topics Review and reflect on what you learned about library management this semester. Readings for this week
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Mosley, chapter 9 Crisis Management ‘Delegation the Big D’ in Oncourse ‘How Do You Spell Assume’ in Oncourse ‘Innovator’s Dilemma’ in Oncourse
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SLIS S551: Library Management Course Syllabus Fall 2008
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‘Managing the Media During a Library Crisis’ in Oncourse
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