Rss - Blue Lions Rally - Aug 2006

IBM Retail Store Solutions

Retail Store Solutions Point of Sale Offering Overview Darrell Tan Senior Sales Specialist [email protected]

© 2006 IBM Corporation

IBM Retail Store Solutions

The Worldwide Leader in Point of Sale Solutions  An integrated business unit

focused on the development and delivery of store solutions worldwide

 Providing point-of-sale

Hardware

Applications Tight Integration

Operating Systems

Business Partners

solutions for over 30 years

 Over 3 million units shipped to more than 100,000 stores in over 100 countries

 Strategic partner with a

majority of worldwide top 100 retailers

 A global network of Business Partners

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© 2006 IBM Corporation

IBM Retail Store Solutions

IBM RSS Retail Hardware Overview • SurePOS Family -Retail Environment -Retail Hardening -POS Positioning

© 2006 IBM Corporation

IBM Retail Store Solutions

IBM RSS Retail Hardware Overview – SurePOS Family SurePOS 700 Family

SurePOS 300 Family

Any Place Kiosk

SurePOS 500 Family

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SureOne Family

© 2006 IBM Corporation

IBM Retail Store Solutions

Retail Environment – POS Expectations  POS is “Mission Critical”  Support for Retail Specific I/O  Ergonomic Design of the Retail Workstation  Open Standards Based  Integration with the Enterprise IT Structure  Service and support

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© 2006 IBM Corporation

IBM Retail Store Solutions

Reliability  Retail Hardening

Acoustical Compliance Environmental, Thermal & Humidity

Operational/Vibration

Electrostatic Discharge Power Line Disturbance 6

RSS Hardware Overview August 4th , 2006

Radio Frequency Susceptibility © 2006 IBM Corporation

IBM Retail Store Solutions

Retail Hardening Video

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© 2006 IBM Corporation

IBM Retail Store Solutions

IBM POS Positioning Chart Modular Form Factor

SurePOS 700

Basic

SurePOS 500

Value

Performance

Integrated Form Factor

SurePOS 500 514 8

SureOne

RSS Hardware Overview August 4th , 2006

SurePOS 300 © 2006 IBM Corporation

IBM Retail Store Solutions

SurePOS 700

© 2006 IBM Corporation

IBM Retail Store Solutions

IBM SurePOS 700 Key Messages • Dynamically adapt your POS to change in consumer demand  Upgradeable SurePorts allow introduction of new devices  Widest choice of peripherals to interact with shoppers in new ways  POS format, color, and I/O can be configured to match retailer’s layout

• Safeguard existing investments  Selectable SurePorts extend investment in existing peripheral devices  Designed to work with proven OS and applications as well as the latest industry trends  Extended marketing and service life cycle

• Leverage powerful technology wrapped in a rugged design  Intel technology, performance matters  Retail hardened design, ‘bulletproof’

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© 2006 IBM Corporation

IBM Retail Store Solutions

SurePOS 700

Front access ports

Front USB 740 & 780 •Attach portable devices •Latching door 11

RSS Hardware Overview August 4th , 2006

Headphone •Employee training

© 2006 IBM Corporation

IBM Retail Store Solutions

SurePOS 700

Customizable SurePorts

Selectable- Investment protection Field upgradeable- Maximum flexibility 12

RSS Hardware Overview August 4th , 2006

© 2006 IBM Corporation

IBM Retail Store Solutions

SurePorts  Investment Protection Powered USB

RS485/Powered USB

RS232/Powered USB

Selectable- Investment protection Field upgradeable- Maximum flexibility 13

RSS Hardware Overview August 4th , 2006

© 2006 IBM Corporation

IBM Retail Store Solutions

SurePOS 700

Field upgradeable mechanical design

•Improved venting

Winner 2004

•Coverless support •Latching USB cover

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© 2006 IBM Corporation

IBM Retail Store Solutions

SurePOS 700

Integrated UPS option

 Improve power management solution –Provide true UPS function –3x Convenience Outlets

 UPS Advantages –Allow standby operation –Consistent with windows implementation –Integrated in wide form factor

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© 2006 IBM Corporation

SurePOS 700

IBM Retail Store Solutions

Color Options

Storm Gray Gray

Iron

Litho Gray 16

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© 2006 IBM Corporation

IBM Retail Store Solutions

SurePOS 700

O/S & Drivers Support  Open Platform  IBM Retail Environment for SUSE LINUX V2  IBM 4690 OS V3R3, V4  Windows 2000  Windows XP Professional  Windows XP Embedded  Windows Embedded for Point of Service  PC DOS 2000

 Driver Support  UPOS 1.7.5 or Higher (includes OPOS, JavaPOS, POSS for Linux)  POSS for DOS 2.1.1

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© 2006 IBM Corporation

IBM Retail Store Solutions

IBM SurePOS

Bulletproof POS

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© 2006 IBM Corporation

IBM Retail Store Solutions

SurePOS 700 Bullet Proof Video

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© 2006 IBM Corporation

IBM Retail Store Solutions

SurePOS 300

© 2006 IBM Corporation

SurePOS 300 IBM SurePOS 300 Key Messages IBM Retail Store Solutions

• Compact design Smallest POS in IBM portfolio saves counter space

• Quality and affordability Cost-effective and flexible design Retail hardened

• Unexpected versatility Thin and thick-client configuration options Retail specific design

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© 2006 IBM Corporation

IBM Retail Store Solutions

SurePOS 300 Technology leadership • P4 architecture • Offer internal optical capacity • Improve powered POS I/O attach capacity • Keep as small a mechanical size as possible

Improve service and support capability • Design for Service and System management

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© 2006 IBM Corporation

IBM Retail Store Solutions

Software solution

SurePOS 300

 OS Support – IBM Retail Environment for SUSE LINUX V2 – Windows 2000 Professional – Windows XP Professional Edition – Windows XP Embedded – Windows Embedded for Point of Service – PC DOS 2000

 Driver Support – UPOS 1.7.5 (includes OPOS and JavaPOS)

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© 2006 IBM Corporation

IBM Retail Store Solutions

SurePOS 500

© 2006 IBM Corporation

IBM Retail Store Solutions

IBM SurePOS 500 Key Messages • Enhanced ID, Proven IR touch, Display Choices • Markets Addressed:  Food Service  Hospitality  Specialty

• Offering Characteristics  Award winning integrated design - LCD/Touch  12/15/17 inch displays and dual video on leadership model  Proven IR touch technology  Retail hardend including spill proofing  Intel Celeron 2.0 GHz technology  Powered USB support  Windows (2000, XP, XPe), Linux, DOS  Range of I/O (OPOS and JPOS)  Business partner, ISV applications

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© 2006 IBM Corporation

IBM Retail Store Solutions

SurePOS 500 Key Features Intel 2.0 GHz Celeron 12,15, and 17 Inch Display options

Infrared Touch Technology

Integrated Speaker Wireless PC Card expanstion Presense Sensor (563) Small Footprint For optimum use of counter space

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Tower Design for Easy Attachment of Peripherals Peripheral expansion via standard Interfaces (RS232, Powered USB) Easy access Service ports Headphone / Mic connections Installation options Standalone Integration Trays Wall mount

© 2006 IBM Corporation

IBM Retail Store Solutions

SurePOS 500 Models Positioning Model 573 •17” Quad Bulb Display Active Screen •Multimedia, Presence Sensor

Model 563 •12.1” Dual Bulb High Brite Display Active Screen IR •15” Dual Bulb High Brite Display Active Screen IR Option •Multimedia, Presence Sensor •PC Card slot

Model 543 •12.1” Dual Bulb High Brite Active Screen IR •Speakers, Headphone, Microphone

Model 514

514 Express

•12.1” Dual Bulb Resistive Active Screen

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© 2006 IBM Corporation

IBM Retail Store Solutions

SurePOS 500 Series Typical Configuration

5x3 with Integration Tray & Cash Drawer

5x3 with Integration Tray, Cash Drawer & Pole Display

5x3 with Dual Screen Display 28

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© 2006 IBM Corporation

IBM Retail Store Solutions

SurePOS 500 Model 514 Next Generation POS

Innovative Space-Saving Design

Supports wireless, and remote systems management Fast Industry-standard processor Improved MSR -Programmable -Foil cards Improved BIOS and Driver Support

Easy to Use

Sleek, compact, stylish Minimized footprint and shorter height Fits more environments Fits directly on top of Cash Drawer w/foot Backward compatible to current SP500 trays

Intuitive touch Integrated design works, no assembly,plug in I/O cables & power and go Enhanced Cable Management simplifies installation process and provides more room for large hands

Easy Expandability Easy to Connect Legacy migration (RS232 to USB & Powered USB) New Non-cable Tailgate Tailgate plugs directly to mother board which eliminates 5 cable

Purpose Optimized Design Retail Hardening Spill Resistant Directed airflow Cooling Tunnel reduces contaminants across planar and key components

SurePOS 500 4851-514 4951-514

Touch Technology Resistive 5 Wire High Reliability and Durability High Accuracy Finger, Gloved Hand, Stylus, nails...no force 12" Display 29

IBM Quality & Reliability

RSS Hardware Overview August 4th , 2006

New improved technology Enhanced interior design allows improved cooling

© 2006 IBM Corporation

IBM Retail Store Solutions

SureOne

© 2006 IBM Corporation

IBM Retail Store Solutions

SureOne Key Messages  All-in-One compact design saves space and eliminates need for complex integration

 Simple and easy to use with

exceptional performance for an affordable price

 Retail hardening maximizes equipment life

 IBM Ready for Retail POS

Solutions software available from IBM Business Partners

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© 2006 IBM Corporation

IBM Retail Store Solutions

SureOne Key Features  Model P8x •Processor upgrade to 1.2Ghz via C3 •256Mb base Memory •10” Active matrix color LCD •40G hard Drive •1 Half size PCI slot

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© 2006 IBM Corporation

IBM Global Small and Medium Business

IBM SurePOS System Hardware Integrated Form Factor

Modular Form Factor Premium

Value

SurePOS 500

SurePOS 700

SMB Express Offerings Basic

SurePOS 500 514 33

SureOne

IBM Express Portfolio Update © 2005 IBM Corporation

SurePOS 300

IBM Retail Store Solutions

POS PERIPHERALS

© 2006 IBM Corporation

IBM Retail Store Solutions

IBM I/O Peripherals Keyboards USB 50-key, 133-key, and ANPOS keyboards RS0485 50-key, 133-key, and ANPOS keyboards PS/2 ANPOS and compact ANPOS keyboards

Printers IBM SureMark™ Printers IBM Fiscal printers

Displays IBM SurePoint™ Solution (touch and non-touch) USB 40-character and character/graphics displays RS-485 40-character and character/graphics displays Monochrome CRT display

Cash Drawers Full-size Compact Flip-top

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© 2006 IBM Corporation

IBM Retail Store Solutions

SurePoint

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© 2006 IBM Corporation

IBM Retail Store Solutions

SurePoint Larger screens (15”), IR touch, industry standard sound Markets Addressed: Grocery and GM - World Wide Food Service, Hospitality and G&C Offering Characteristics Retail hardened Scalable Operator Interface 12 and 15 inch touch color displays (USB/RS232) Proven IR touch technology Industry standard amplified speaker kit Integrated and Distributed mounting options

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© 2006 IBM Corporation

IBM Retail Store Solutions

SurePoint

Infrared touch technology Excellent Image Quality

No films or coatings to reduce brightness or contrast

Extremely Reliable

Drift-free Calibration Settings Eliminates downtime for re-calibration Sealed against spills, dust Liquid spills Glass cleaners Immune to External Interference Eliminates Magnetic or Electrical Effects

Many Choices for Input Devices Fingertip Long Fingernails Gloved Finger Non-Conductive Stylus Credit Card

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© 2006 IBM Corporation

IBM Retail Store Solutions

SurePoint

Infrared touch technology Excellent Image Quality

No films or coatings to reduce brightness or contrast

Extremely Reliable

Drift-free Calibration Settings Eliminates downtime for re-calibration Sealed against spills, dust Liquid spills Glass cleaners Immune to External Interference Eliminates Magnetic or Electrical Effects

Many Choices for Input Devices Fingertip Long Fingernails Gloved Finger Non-Conductive Stylus Credit Card

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© 2006 IBM Corporation

IBM Retail Store Solutions

4610 – TI4/TG4 SureMark Printer Combines a fast thermal receipt printer with impact printing and Intelligent Print Engine MICR for checks Stores

Very Fast Thermal Receipt Station Prints At Up To 52 lps – – – – – –

Simple Drop-In Paper Loading

Landscape or Portrait Reverse Image Page mode graphics TrueType Fonts Inverted Receipts Color Printing (Line or embedded)

MICR resistant to EMI Patented digital filtering algorithm

TI4 Single Pass Check Handling

Pluggable Terminal Interface –

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– –

RS-485 / RS-232 Powered USB / USB

Impact Station Prints Checks/Documents

–

MICR read-head

Cash Drawer Port

–

Multiple Fonts Logos – Bar Codes – Electronic journal – Usage Statistics – Memory repartitioning –

– –

Small Footprint

Designed & Developed by IBM

RSS Hardware Overview August 4th , 2006

Reads MICR Franks back of check Prints front of check All under SW control

Impact resistent polycarbonate covers with molded color to resist scratch and fade © 2006 IBM Corporation

IBM Retail Store Solutions

IBM Anyplace Kiosk INNOVATION IN A BIGGER, BOLDER WAY May 16, 2006

© 2006 IBM Corporation

IBM Retail Store Solutions

IBM Anyplace Kiosk – Powering the self-service revolution Sleek, compact self-service solution that delivers a dynamic interactive experience at the point of decision  Fits Virtually Any Place!  Ultra compact - Only 2.8” deep & under 10 pounds  Place at the Point of Decision - Wall, Shelf, End-cap, Tabletop, etc.  Wireless ready – Easy to setup, easy to move

 Compelling Multimedia Experience  Choice of 12”,15” & 17” (TBA in mid-May’06) touch screen sizes  High quality video and audio

 Robust Platform  Intel Celeron M processor 320  Retail Hardened design

 Easily Customizable/Brandable  Fits any environment

 Easy to Install and Service  Cost effective for pervasive placement

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© 2006 IBM Corporation

IBM Retail Store Solutions

Anyplace optimized solutions enable innovation Alone or with an enclosure – it works anyplace! HEALTH/FITNESS

Why Anyplace Kiosk vs. PC-in-an-Enclosure? • Deploy multiples vs. 1 or 2 units • High value business solutions • Growing range of solutions/applications • Wide array of deployment options – but only one platform to support

POINT-OFINFO

TICKETING/ CHECK-IN

QSR/ SELF ORDER

MEDIA PREVIEW

GAMING

GIFT REGISTRY

ENTERTAINMENT/ HOSPITALITY

150 in one store! 325 in one site! 540 in one room!

Pervasive 43

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Conventional © 2006 IBM Corporation

IBM Retail Store Solutions

Overall Market: Maturity stage of kiosk solutions

Source: Gartner Annual Kiosk Study, 2005

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© 2006 IBM Corporation

IBM Retail Store Solutions

Key Solution Areas for IBM Anyplace Kiosk Solution

Description

Value Proposition

Product Preview

In-aisle solution to provide product or service info or advertising

 provide relevant product information  show footage of product  show promotions  entertainment  Up-sell from deep catalog cross-sell  don’t leave empty handed

CD/DVD Preview

In-aisle solution to enable preview and recommendation

Enables customers to Self Order place food (or non-food) order themselves. Payment options vary. In-aisle solution that uses Guided Selling customer input to generate expert product/service recommendation Self service for employee Human Resources access to HR services and job screening for job applicants. 45

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 improved order accuracy  consistent cross/up sell  faster transactions  provide info to make a better decision  enable product comparisons  improved service level  more flexible HR access  more efficient job screening  better service with lower costs © 2006 IBM Corporation

IBM Retail Store Solutions

Kiosk Trends Conventional Kiosk

>

Limitations  Too large to place in ideal location

 Based on PC desktop

technology, doesn’t hold up to rough customer treatment

 Dead end platforms  Limited application function  Costly to brand and customize

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IBM Anyplace Kiosk Value Proposition

 Fits virtually any place  Retail hardened  Designed for lifecycle of 5-7 years

 Compelling multimedia experience

 Cost effective for pervasive deployment

© 2006 IBM Corporation

IBM Retail Store Solutions

IBM Anyplace Kiosk - overview Sleek, ultra compact self-service solution delivers a dynamic interactive experience at the point of decision  Fits Virtually Any Place! Retail & beyond …  Ultra compact – Starting at 2.8” deep & 10 pounds  Place at the Point of Decision - Wall, shelf, end-cap …  Wireless ready – Easy to setup, easy to move

 Compelling Interactive Experience  Choice of 17”, 15” & 12” touchscreens  High quality video and audio

 Robust Platform  Intel Celeron M processor 320  Self service hardened design

 Easily Customizable/Brandable  Fits any environment

 Easy to Install and Service  Cost effective for pervasive placement

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“The main reason that I'm writing this article is because our product team has spent the past few months working with IBM's latest all-in-one, the IBM Anyplace Kiosk. Clearly built for self-service from the ground up, … perhaps the best all-in-one I've come across” IBM Anyplace Kiosk and other all-in-one hardware solutions come into their prime, WireSpring blog article by Bill Gerba, March 2006

© 2006 IBM Corporation

IBM Retail Store Solutions

What’s New? Enables business innovation in a bigger, bolder way New 17” models – bigger screen, yet still ultra compact

 More touch screen real estate delivers greater end user impact with more detailed and higher resolution on screen images  Bigger screen makes it easier to use and offers the possibility of viewing by more than one person  Part of IBM’s family of kiosk offerings: 3 touchscreen sizes - 17”, 15” & 12”.

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© 2006 IBM Corporation

IBM Retail Store Solutions

IBM Anyplace Kiosk – New 17” models  Ideal for: – Larger viewing area for merchandising/advertising – Higher shopper impact with more detailed/higher resolution images – More touchscreen real estate for better interaction/buttons – Enables exciting rich media/video (ex. Movie Preview)

 Specs: – 17.0” IR(Infrared touchscreen), 1280 x 1024 resolution – Ultra compact Anyplace design – only 3.1” deep! – Quad bulb design for high brightness

"Invest in larger screens, get the largest screen your budget will allow" … enables 3 key factors in kiosk software usability: better spacing on screen layouts, increased font size, and large buttons onscreen.

- Forrester kiosk analyst, Kerry Bodine

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© 2006 IBM Corporation

IBM Retail Store Solutions

Market acceptance is growing rapidly

 Large Canadian-based clinic/hospital purchased 100 Anyplace Kiosks

 New 17” model enables easier viewing for faster and quicker service

 Integrated by IBM Global Business Services (Enclosure, and 8.5 x 11 printer)

 Two phases: 1. HR for Management/Employees 2. Clinic/Hospital check-in (anticipated)

 Healthcare segment

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© 2006 IBM Corporation

IBM Retail Store Solutions

Self Service Hardened Rugged design that is built tough and stays ready just like an IBM SurePOS system  Radio Frequency

Susceptibility testing

 Shipping: Shock and Vibration testing

 Power Line Disturbance

 Electro Static testing

testing

 Lightning Strike testing  Environmental Thermal

 Electromagnetic

Interference Emission testing

and Humidity testing

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© 2006 IBM Corporation

IBM Retail Store Solutions

IBM Global Services enclosures – Anyplace optimized More customizable, more affordable alternatives

Ideal for:

Simple applications, movable

Applications:

Product Info

Full-size printing Gift Registry

Cash-handling

QSR(Quick Service Restaurant)

Ticketing

Hotel/airline check-in

* Available via IBM Global Services contract only, not as a turn key orderable model. 52

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© 2006 IBM Corporation

IBM Retail Store Solutions

Enclosure & mount partners – Anyplace optimized More customizable, more affordable alternatives

Innovative Office Products www.lcdarms.com

Sample branding purposes only.

Ergonomic Solutions www.spacepole.com

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www.olea.com

www.frankmayer.com © 2006 IBM Corporation

IBM Retail Store Solutions

IBM Anyplace Kiosk goes everywhere!

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© 2006 IBM Corporation

IBM Retail Store Solutions

Food Self Order – Deli/Quick Service Restaurant

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© 2006 IBM Corporation

IBM Retail Store Solutions

ANYPLACE IS EVERYWHERE A growing range of solutions …

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© 2006 IBM Corporation

IBM Retail Store Solutions

Caribou Coffee Caribou Coffee Brews Up Innovative Customer Service The second largest company-owned publicly owned gourmet coffee house operator in the United States. Goal – Improve the customer experience and handle orders quickly. Combination of 900 SurePOS 500 systems & 400 Anyplace Kiosks to be located in the barista (coffee-making) stations. . At select stores, Music CD Burning is also possible, by Mix & Burn. Future plans - Use kiosks for employee training, and piloting use as a manager’s workstation. Exploring customer-facing applications as well.

“Caribou is committed to providing both its customers and employees with the best service and support available, and IBM’s retail technology solutions help allow us to offer this quality of customer experience,” - Steven Bolduc, Senior POS Manger, IT Support. 57

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© 2006 IBM Corporation

IBM Retail Store Solutions

Churchill Downs – The Kentucky Derby

Betting On a Winner for Handicappers Churchill Downs' New BetPro Kiosks Are State-of-the-Art

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© 2006 IBM Corporation

IBM Retail Store Solutions

Rank Group  Hospitality & Gaming site  Edinburgh, Scotland  540 IBM Anyplace Kiosks in one room! Hospitality – Food & beverage self-ordering, with waiter service, and electronic payment. Gaming – Allows players to play an unlimited number of games at one time, personalized offers, and win celebrations.

 Durable hardware increases usability and playability and decreases risks inherent in running a large site. “ I want our customer to be excited! I want them to experience a club un-like any other!” - Mario Vilela, Gaming Director - Rank Group Business expectations –  Attract more first-time players  Increase repeat visit frequency  Lengthen the time customers spend in the club

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© 2006 IBM Corporation

IBM Retail Store Solutions

CAA  Car auction in Japan  Business goal: Modernize its auction infrastructure.  Grid computing  IBM Global Services integrated IBM servers, storage & middleware

IBM Anyplace Kiosk installation – 1,160 units!

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© 2006 IBM Corporation

IBM Retail Store Solutions

GIANT - grocery segment GIANT Food Stores Creates Interactive Shopping Experience Solution Overview:  Store: 91,000 square feet, with 43,000 SKUs  Systems: 20 IBM Anyplace Kiosks, 60 Symbol handhelds, 6 Digital Displays  Content: All content created once, 1 merchandising schedule, real time pricing, 1 loyalty system, 23 applications running – from 4 ISVs.  Applications: Bakery, Seafood, Meat, Customer Service, Pharmacy, Price Checkers – 3x, Produce, Natural & organic, Welcome stations – 2x, Deli, Carry Out, Café – 3x. Source: Self Service & Kiosk Show, Oct. 17, 2005 St. Clair presentation, Doug Peter

Countertop In Shelf Floor Standing 61

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© 2006 IBM Corporation

IBM Retail Store Solutions

Virgin Entertainment “Statistics say that each kiosk in this type of environment is estimated to help sell about oneand-a-half to two extra CDs a day. We have more than 200 of these kiosks, so that is a significant lift in sales”. - Robert Fort, Director of IT, Virgin Entertainment Group

150 IBM Anyplace Kiosks in one store!

“Usage is high… more than 430,000 tracks were listened to in December, with a similar statistic for November as well”. - Robert Fort, Director of IT, Virgin Entertainment Group - Retail Week - Jan 27, 2006

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IBM Retail Store Solutions

Music Listening/Digital Media download station

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© 2006 IBM Corporation

IBM Retail Store Solutions

Guided Selling

     64

Cross-sell / Up-sell Product info Virtual Renderings Expert recommendations Promotions

RSS Hardware Overview August 4th , 2006

© 2006 IBM Corporation

IBM Retail Store Solutions

Wish List / Gift Registry

 Gifts for any occasion  Generate auxiliary sales

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© 2006 IBM Corporation

IBM Retail Store Solutions

Digital Media Station

Recommendations and/or Fulfillment for  Digital photo  Digital Music (MP3 & CD) –     66

custom or original compilations DVD Literature Ring tones Games

RSS Hardware Overview August 4th , 2006

© 2006 IBM Corporation

IBM Retail Store Solutions

In-shelf product information kiosk

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© 2006 IBM Corporation

IBM Retail Store Solutions

Meal planning and recipe idea center

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© 2006 IBM Corporation

IBM Retail Store Solutions

Seamless integration of printer and payment

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© 2006 IBM Corporation

IBM Retail Store Solutions

British Airways Over 250 kiosks deployed in over 40 UK, EU, Eastern European and North American locations IBM have supplied kiosk platform since 1994. Systems management using IBM Kiosk Manager. Different kiosk generations, one application Function: Check-in Via FF/Credit Card ATB/2 Ticket Check-in Bag check request Staff Travel Seat Map Selection

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© 2006 IBM Corporation

IBM Retail Store Solutions

Air Canada 160 kiosks Air Canada-owned kiosks installed Application also running on Vancouver Airport-owned CUSS Kiosks, GTAA SITA kiosks Wireless Roving pilot trialled in Toronto Airport IBM developed application delivers functions to CUSS kiosks, non-CUSS kiosks as well as to PDA devices IBM supplied kiosk platform Bags checked at kiosks located near the ticket counter – new bag check pilot ATB-1 style Boarding Pass Toronto trans-border queue reduced by over 50% during peaks More than 35% of potential passengers use kiosks, peaks at over 70%

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© 2006 IBM Corporation

IBM Retail Store Solutions

Hilton

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© 2006 IBM Corporation

IBM Retail Store Solutions

McCarran Airport, Las Vegas  World’s First CUSS (Common User SelfService) Airport Multi User Implementation  IBM supplied CUSS kiosk platform to ARINC  Kiosk signage managed dynamically by the Launch application to display which CUSS airline check-in availability at the kiosk  IBM Kiosk Manager monitors the CUSS kiosks  CUSS applications developed by IBM and others 1 million Boarding Passes issued

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© 2006 IBM Corporation

IBM Retail Store Solutions

In Conclusion….Why IBM Point-of-Sale? Experience in Retail  IBM Retail Store Solutions has been in the business for 30 years Market Leadership  IBM RSS is the undisputed worldwide leader in POS  IBM RSS has 60 of the top 100 retailers as customers Worldwide Presence  IBM has over 2 million POS terminals installed in over 100 countries Technology Leadership  IBM holds the most patents in the industry Environmentally hardened design  IBM POS hardware is specifically built and tested to withstand the rigors of harsh point-of-sale environments Worldwide Network of Business Partners  Provides a vast assortment of solutions and services

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© 2006 IBM Corporation

IBM Retail Store Solutions

Singapore Customers

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© 2006 IBM Corporation

IBM Retail Store Solutions

ISVs – 2nd Tier Resellers      

CKSS International Pte Ltd (F&B, Speciality, Dept Stores, SMKT) ETP International Pte Ltd (Speciality Stores) Aneric Media Pte Ltd (F&B, Speciality Stores) Turnkey Business Solutions Pte Ltd (F&B, Speciality Stores, Mall Mgmt) iBiz Solutions Pte Ltd (F&B, Speciality) i-Waiter Sdn Bhd (F&B, Speciality Stores) *MY - Singapore Partner: Solarsys Microsystems Pte Ltd

          

RapidStart Pte Ltd (Speciality Stores) DTS Marketing Pte Ltd (F&B, Speciality Stores, Mall Mgmt) C-Tag Pte Ltd (Kiosk Solutions) Techtrans (F&B, Speciality Stores, Mall Mgmt) *HK Volante Systems (F&B, Speciality Stores, Mall Mgmt, RFID) *USA EasiPOS (F&B, Speciality Stores, Dept Stores) *MY Seito POS Solutions (F&B, Speciality Stores) *HK iqDynamics Pte Ltd (F&B, Speciality Stores) Solution Details Pte Ltd (F&B, Speciality Stores) ITSys Automation (F&B, Speciality Stores, SMKT) Atrivia Sdn Bhd (Kiosk Solutions) *MY 76

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© 2006 IBM Corporation

IBM Retail Store Solutions

Thank You!

© 2006 IBM Corporation