Role Of Manager

Concept of Management From • Economics • Sociology • Psychology • anthropology

Present context • • • •

Management as a Discipline Group of people Process

Discipline • Field of study with well defined concepts, principles

Group of people • Managerial and non managerial

Process • Systematic method of handling activity • Dynamic, continuous, flexible • Operational and managerial

… • • • •

Production oriented Decision oriented People oriented Function oriented

Production oriented Taylor • Management is the art of knowing what you want to do and then seeing that it is done in the best and cheapest way • Relationship bet efforts results • But “how” – missing

Decision oriented • Peter Drucker – business organization – transforms to productive • Stanly Vance • Management is simply the process of decision making and control over the action of human beings for the expressed purpose of attaining pre-determined goals • Process in which context decision is applied ?

People oriented • Process of coordinative efforts of people. Lawrence Appley • Management is the accomplishment of results through the efforts of other people • Koontz • Management is the art of getting things done through and with people in formally organized groups • Functions or activities involved in process?

Function oriented • McFarland: • Management is defined for conceptual, theoretical, and analytical purposes as that process by which managers create, direct, maintain, and operate purposive organizations through systematic, coordinated, cooperative human efforts

So……. • • • • • •

Management is a process of involving Planning, Organizing Staffing Directing Controlling human efforts to achieve stated objectives in an organization

Systems approach • Recent origin -1960 Features of system • Assemblage of things connected, interrelated • System is basically a combination of parts, subsystems • Parts and sub parts – mutually related to each other – directly, indirectly • Arrangement is more important • System- identified as has a boundary. • Boundaries – open system, closed system

.. • System transforms inputs into outputs • Money- input • Service- output

Features of management as system Social system Open system –interact - environment Adaptive – evaluate performance, take corrective actions Dynamic Probabilistic Multi level, dimensional Multi variable Integrated approach – one subsystem to others

Manager/Managerial role • Conceptual • Interpersonal • technical

10 roles- Henry mintzberg • Interpersonal role • Informational role • Decision role

Interpersonal role • co ordinate, interact, Direction, offer instructions • Role of – Figurehead – Leader – Liaison

Figurehead • • • •

Organizational goal Organization ethical guidelines Principles of Behaviour Dealing with customers and suppliers

Leader • • • •

Provide example to follow Give direct command, orders Make decision Mobilize employees support – organizational goals

Liaison • co ordinate-Managers of different dept • Alliance different organizations

II

Informational

• Monitor • Disseminator • Spokesperson

Monitor (Watch dog) • Evaluate performance of managers • Take corrective action for improvement • Watch changes – internal, external

Disseminator • Inform employees about change • Communicate employees- vision, purpose

Spokesperson • Advertising campaign • Inform local community

III. Decisional • • • •

Entrepreneur Disturbance handler Resource allocator negotiator

Entrepreneur • commit resources to develop innovative services • International expansion- new customer

Disturbance handler • Corrective action – unexpected problem

Resource allocator • Allocate resource among different functions • Set budgets • Wage and salary administration

negotiator • Work with suppliers, distributors, labour unions • Work with other organizations,