Retail Banking

RETAIL BANKING

 Retail

banking refers to the efforts of the bankers to reach up to the customers on both fronts such assets and liabilities side.

 Retail

banking includes designing delivery of customized products from both client and bank side.

Steps to retail banking  Door banking  ATM  Debit & Credit cards  Telephone banking  Internet banking  Mobile banking  Electronic funds transfer

Asset segment  Housing finance  Consumer durable finance  Vehicle finance  Personal loan  Advance against future lease rentals  Mortgage loan  Pension loan

Liability segment 

Saving bank account 

Minimum balance (rural, semi urban, urban, metropolitan)

       

Interest Withdrawal Transfer of account Premature closure of account Joint account Minor account Blind customers’ account Withdrawals by the illiterates

 Current account

Minimum balance  Withdrawal  Interest  Penal charges 

 Term

deposit  Interest on deposit  Recurring deposit  Interest on recurring deposit

Types of deposit accounts  Demand deposits  Saving deposits  Term

deposits  Notice deposit  Current deposit

Account opening & Operation procedure  Operation of joint account  Operation of minor account  Operation of illiterate / Blind person  Secrecy of customer’s account  Premature withdrawal of term

deposit  Premature renewal of term deposit

Continue…  Renewal of overdue term deposit  Advances against deposits  Settlement of dues in deceased deposit

account  Interest payable on term deposit in deceased account  Safe deposit lockers  Redressal of complaints and grievances

Thank You