Resume Word Processor-virtual Assistant-tech Support

GARY L. STORY 7011 Elmo St. Apt. B -- Tujunga, CA 91042-2423 (818) 723-3842 -- [email protected] APPLICANT POSITION: Litigation Document and Tech Support Specialist. SKILLS: Word processing (70 WPM) transcribing, consistent formatting from proofreading symbols, as well as tech support for co-workers. EDUCATION: National Business Academy [Word Processing-Diploma with Honors]. Numerous online courses and on-the-job training. APPLICATIONS: Windows XP & Vista, Mac OS X, Microsoft Word, PowerPoint, Photoshop Elements, Final Cut Express, iLife, iWork, WordPerfect, StrictlyLegal, Legal Solutions, BAJI, CACI, tech support: to coordinate all PCs with the IT department in home office. EXPERIENCE: 8/07-Present Freelance Word Processor and Tech Support Provide tech support to Windows and Mac users via the Internet. Including walk-through support of PC security, MS Office 2007, iTunes, iPod, digital photography/videography, Windows XP/Vista, Mac OSX, iLife & iWork. 10/92 - 8/07 Lead Word Processor/Tech Support Borton Petrini, LLP Legal word processing, transcription and formatting of pleadings, correspondence, jury instructions, Judicial Council Forms, and memoranda. Ensured correct legal formatting for codes, cites and TOA/TOC. Supervised word processing. Setup new cases, trial prep, including CACI and BAJI instructions. IT support: initiated backup procedures, installed software, created custom in-house forms, macros for trial calendars, PC troubleshooting and training for staff. 6/92 - 10/92 Word Processor Interim Personnel Transcribe workers' comp investigation cases and network system personnel files. 8/90 - 5/92 Word Processor Letter Excellence Over-the-counter word processing assignments including resumes, legal documents, legal & business docs. Large & complex database management for mail merge letters. 9/89 - 7/90 Word Processor Greene, Broillet, Taylor & Wheeler Utilized Displaywriter & WordPerfect. Legal formatting such as complaints, interrogatories, deposition summaries and correspondence. Overflow typing. Supported the investigators with transcribing of pretrial interviews/investigations.