Resume Updated

Delisha S. Thomas __________________________________________________________________________________ ________________________________ 2316 Stampede Drive, � Suite 116 � Arlington, � TX � 76010 � Cell: � (817) 8614333 � [email protected] EXPERIENCE Washington Mutual March 2008 - September 2008 Customer Service Arlington, TX Incoming calls; Credit card account maintenance; Update customer information; Answer customer questions; Review terms and conditions of account agreement; Modify terms and conditions of account agreement; Request document copy per customer request; Take payments; Escalated calls; Request/Reissue cards; File fraudulent activity claims; Report cards lost/stolen; Transfer account information; 01-30 Collections; File payment research for missing or mis-posted payments; Provide technical support for online users; Track repeat callers; Survey repeat callers; Keep up with new/updated information; Provide customers with contact information as requested. Telvista Inc June 2006 - March 2007 Order Entry Specialist Dallas, TX Process orders; Provide account information; Performed account maintenance. Adecco May 1999 - March 2000 Data Entry Dallas, TX Account maintenance; Product management; Detail assistance. Aegis Communications January 1999 - May 1999 Membership Rewards CS Agent Addison, TX Customer assistance; MR enrollment; MR account maintenance. OBJECTIVE In pursuit of a career that will allow use of my current skills, as well as provide many career advancement opportunities. SKILLS Verbal/Written Communication; Typing; Advanced Personal Computer usage; Advanced Office Machinery; Fast Learner; Self Starter. EDUCATION W. W. Samuell May 1998 REFERENCES Available Upon Request

High School All Course Study

Dallas, TX