Resume Shabana New 1

CURRICULUM VITAE

Shabana Pawaskar Pink Apartment,'A' Wing, Flat No-303,3rd floor, Seven Bunglows Garden, Andheri (West), Mumbai-400061. Mob-9892417422 [email protected] [email protected] Seeking a challenging, creative role and implement the expertise and experienced gained in development of organization with efficiency, Distinctly, Sincerely and Successfully.

Professional Experience Organization: ICICI BANK LTD. On Payroll of Delta Services. Place: Chandivali, (Andheri, Mumbai) Tenure: December 2006 – January 2008 Designation: Credit Process Associate(Corporate Payment Solution Group) Department: Credit Cards (Customer Relationship Management) Responsibilities: l Generating MIS in MS-Excel Monthly, Weekly and Daily. l Resolve the Application Related Queries of the customer which comes through call center in FCRM(Finacle Customer Relationship Management). l Download the dump of SR(Service Requested) and process it in given TAT(Turn Around Time). l Preparing reports in Excel using Pivot-table,lookups and various functions and formulas. l Communicating with All India (Zone wise)Credit Cards Team. l Downloading YCS(Yallamachilli Consultancy Service) dump and processing the data using Visual Foxpro Program and generating MIS for Spents,Reload and Corporate Card . l Close SR in FCRM . Organization: ICICI BANK LTD. On Payroll of Surabhi Devlopment Projects Pvt Ltd. Place: Kalina-Santacruz (E),(Mumbai) Tenure: February08 - Present Designation: MIS & Campaign Officer(Retail Payment Solution Group) Department: Credit Cards Marketing. Responsibilities: l Generating MIS in MS-Excel Monthly, Weekly and Daily.

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Raise SR for Data,Approvals for the SMS & Emails of the Campaign. Prepare DNC,SMS & Emailers Files & Send SMS to Customers. Prepare Master files of Data for Campaigns. Prepare Product Details Note & Send it to Call Centre regarding different marketing offers for the Customer. Co-ordinate with different Teams & Resolve Customer Queries Regarding different Campaigns. Prepare Master MIS on Campaigns when the Campaign is over. Calculate cost for the Campaigns & Prepare Estimated Cost MIS. Co-ordinate with Vendors regarding Data ,Cost,changes in Email & DM. Co-ordinate with vendors,other teams regarding dispatch of DM & Email.

Education Qualification  Bachelor of Commerce University of Pune, Apr/May 1999 with 71.4% From:Symbiosis College of Arts & Commerce,Pune.  H.S.C University of Pune, March 1996 with 68 % From:Symbiosis College of Arts & Commerce,Pune.  S.S.C University of Pune , March 1994 with 74.71 % From:Hutatma Rajguru Vidyalay,Pune. Extra: Basics of Computer(MS Office) Personal Profile Name

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Shabana Pawaskar.

Address

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Pink Apartment,'A' Wing, Flat No-303,3rd floor, Seven Bunglows Garden, Andheri (West),Mumbai-400061. State-Maharashtra

Email

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[email protected],[email protected]

DOB

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02nd Dec 1978

Sex

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Strength

: Determined, Hardworking, Quick Learning and Creative.

Hobbies

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Female

Marital Status: Married

Listening Music ,Traveling,Reading.

Extra Activities : Apart from Education I had been actively involved in

Sports in School and College. Current CTC: 1.5 lakh Expected CTC: Negotiable Notice Period : 15 Days Shabana Pawaskar.

Date