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Cauveriamma Mallengada 2300 Old Spanish Trail, Apartment #1105, Houston, TX 77054 Home: 713-383-9396, Cell: 713-259-1353 [email protected], [email protected]

Objective: Seeking an internship/part-time position to enhance my experience and knowledge in the area of healthcare administration. Education 2005 – Present MHA, University of Houston, Clearlake, Houston. Summer 2009 (Anticipated date of Graduation) 2003 – 2004

Postgraduate Diploma in Human Resource Management, Christ College, India. Summer 2004. GPA: 3.11

1996 – 1999

B.S Biology, Mount Carmel College, Bangalore, India. Summer 1999. GPA : 3.09

Computer Proficiency Applications Oracle, MS Access, MS Office Platforms Windows 9x/NT 4.0 Workstation, MS-DOS Software Certification Course: 2 year Diploma at NIIT, India Work Experience 2002 - 2003 Hong Kong and Shanghai Banking Corporation – Credit Cards Division, Bangalore, India. Phone Banking Officer. • Generate daily and monthly telecalling reports of phone banking officers. • Achieve daily, monthly, individual and financial targets set by the bank (Over achieved target five times in tenure and received the best caller award for the same) • Ensure all activities at inbound desk were carried out as per turn around time. • Handle closures and reversals of accounts, interact with walk-in customers and resolve their queries. • Took up additional responsibility of mentoring new employees. • Acquiring credit card payments from delinquent customers by telecalling, remind corporate customers about their dues. Sept 2001 - Dec 2001 Talisma Corporation Private Limited, Bangalore, India. Customer Support executive for Microsoft in Support Services Team • Analyzed data and generated daily and weekly reports of team performance. • Responsible for handling email queries from Microsoft customers. • Achieved specific targets assigned on a daily and weekly basis. • Adhered to quality standards prescribed and followed by Talisma. 1999 – 2000 Bharti Mobiles Limited, Bangalore, India. Customer Support Executive • Handled customer queries about cellular service, handsets, bill payments • Responsible for front-end sales, customer retention. • Handled complaints and suggestions from customers. • Generated daily and monthly reports for sales and collections. Projects • June ’06 – till date: Internship at Methodist Hospital, Houston. - Enhance the workflow of maintaining Employee Record files. - Finding new ways to improve efficiency in the scanning of Employee Records. Additional Information 1. Attended leadership workshops, leadership retreat and outreach program (Houston Humane Society, Habitat for Humanity) – University of Houston, Clearlake, Houston. 2. Served as leader for the marketing team to market a new brand of apparel – Christ College, Bangalore, India. 3. Volunteer and organizer for inter-collegiate cultural program, Mount Carmel College, India. 4. Volunteer for the HSBC outreach program – “Educate the underprivileged and orphans”, HSBC, India. Achievements