Resume Nov'09!word
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MELANIE ORDONEZ Address: 18540 Plummer st #238, Northridge, CA, 91324
Phone: 818-665-9714 Email: [email protected]
PROFILE Looking for a challenging role as a Certified Coding Specialist (CCS), where my skills and knowledge can be utilized to the fullest. Extensive customer service experience. Excellent interpersonal communication skills and the ability to remain calm in crisis situations. Very detail - and quality oriented professional.
Medical Coder
PROFESSIONAL EXPERIENCE
The Coding Source, CA, USA July 2009
Since
Auditing charts mostly outpatient records for risk adjustment, by verifying codes to the highest specificity using available coding sources.
Medical Coder Huntington Mission and Community Hospital, CA, USA April 2007 - April 2009 Performed outpatient coding support in precisely assigning medical records with ICD-9 and CPT codes, including modifiers for ER and ambulatory surgeries as well as minor procedures using available coding references.
Flight Attendant Lufthansa German Airlines, Frankfurt, Germany March 2006 - May 2007 Performed all necessary flight attendant duties, responsibilities included assisting customers with personal needs or requests, meal and drink service, assisting pilots and other flight crew members, and performing all relevant safety procedures.
Customer Service Representative Media Markt, Heidelberg, Germany Nov 2003 - March 2006 Improved customer service based on client feedback through the development of new policies and procedures. Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products. Trained new customer service representatives and associates.
Teacher for German and German Culture (Internship) DeHua XinRi Education Consultant Center, Beijing, China Summer 2004 Responsible for classes consistent of 25 adult students. Taught them the basics of verbal and written German (especially German grammar), as well as German customs and traditions, especially business manners and business German.
Certified Call-Center Agent Streilinger Marketing, Heidelberg, Germany April 2002 - Dec 2002 Customer support and sales representative for magazine subscriptions
MELANIE ORDONEZ Northridge, CA, 91324
Address: 18540 Plummer st #238,
Phone: 818-665-9714 Email: [email protected]
Industrial electronics technician for production technology (on the job training) Volkswagen Coaching GmbH, Salzgitter, Germany Sep 1999 - Dec 2001 Familiar with installations and operating characteristics of electronic equipment of mechanical industrial facilities. Maintained and trouble shooted electronic machines, conveyors, pneumatical-electronic and hydraulic-electronic control systems. Learned the fundamentals of electrical engineering and drives, assembled and ran electronic plants and machines.
E D U C AT I O N Hope of St. James, Glendale, CA, USA
August 2007 -
July 2008 Medical Coding (familiar with: ICD-9, CPT-4, Medical Terminology and Anatomy)
Heidelberg International Business Academy, Baden-Wuerttemberg, Germany Sept 2002 - Sept 2004 Degrees: Certified Business Assistant 2003, Certified International Management Assistant 2004 Certified Business Correspondence Clerk for German-English 2004 (Chamber of Commerce, London, UK)
Vocational College 5 of the City of Braunschweig , Germany Sept 1996 - June 1999 Majored in English and Nutrition with Dietetic Science Abitur
Minored in Biology and Economics
Degree: German
SKILLS Obtained AHIMA CCS certification in March 2009 Completed Cabin Crew Safety Training including Safety procedures on board and Ditching as well as First Aid Fluent in written and spoken English and German Basic Knowledge of written and spoken Spanish Basic Knowledge of written and spoken Tagalog Microsoft Office: Word, Excel, PowerPoint and Outlook
MELANIE ORDONEZ Address: 18540 Plummer st #238, Northridge, CA, 91324 Mac Os: Numbers, Keynote, Pages
Phone: 818-665-9714 Email: [email protected]
Typing 10-key 50 WPM Fit for success certificate comprises: Self- reflection and conflict management, Effective Communication, Chairing meetings, presentations, visualization and project management
REFERENCES
MANNY SANTIAGO: 626-506-5300 Reference letters from German and Chinese Employers are available upon request
Phone: 818-665-9714 Email: [email protected]
PROFILE Looking for a challenging role as a Certified Coding Specialist (CCS), where my skills and knowledge can be utilized to the fullest. Extensive customer service experience. Excellent interpersonal communication skills and the ability to remain calm in crisis situations. Very detail - and quality oriented professional.
Medical Coder
PROFESSIONAL EXPERIENCE
The Coding Source, CA, USA July 2009
Since
Auditing charts mostly outpatient records for risk adjustment, by verifying codes to the highest specificity using available coding sources.
Medical Coder Huntington Mission and Community Hospital, CA, USA April 2007 - April 2009 Performed outpatient coding support in precisely assigning medical records with ICD-9 and CPT codes, including modifiers for ER and ambulatory surgeries as well as minor procedures using available coding references.
Flight Attendant Lufthansa German Airlines, Frankfurt, Germany March 2006 - May 2007 Performed all necessary flight attendant duties, responsibilities included assisting customers with personal needs or requests, meal and drink service, assisting pilots and other flight crew members, and performing all relevant safety procedures.
Customer Service Representative Media Markt, Heidelberg, Germany Nov 2003 - March 2006 Improved customer service based on client feedback through the development of new policies and procedures. Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products. Trained new customer service representatives and associates.
Teacher for German and German Culture (Internship) DeHua XinRi Education Consultant Center, Beijing, China Summer 2004 Responsible for classes consistent of 25 adult students. Taught them the basics of verbal and written German (especially German grammar), as well as German customs and traditions, especially business manners and business German.
Certified Call-Center Agent Streilinger Marketing, Heidelberg, Germany April 2002 - Dec 2002 Customer support and sales representative for magazine subscriptions
MELANIE ORDONEZ Northridge, CA, 91324
Address: 18540 Plummer st #238,
Phone: 818-665-9714 Email: [email protected]
Industrial electronics technician for production technology (on the job training) Volkswagen Coaching GmbH, Salzgitter, Germany Sep 1999 - Dec 2001 Familiar with installations and operating characteristics of electronic equipment of mechanical industrial facilities. Maintained and trouble shooted electronic machines, conveyors, pneumatical-electronic and hydraulic-electronic control systems. Learned the fundamentals of electrical engineering and drives, assembled and ran electronic plants and machines.
E D U C AT I O N Hope of St. James, Glendale, CA, USA
August 2007 -
July 2008 Medical Coding (familiar with: ICD-9, CPT-4, Medical Terminology and Anatomy)
Heidelberg International Business Academy, Baden-Wuerttemberg, Germany Sept 2002 - Sept 2004 Degrees: Certified Business Assistant 2003, Certified International Management Assistant 2004 Certified Business Correspondence Clerk for German-English 2004 (Chamber of Commerce, London, UK)
Vocational College 5 of the City of Braunschweig , Germany Sept 1996 - June 1999 Majored in English and Nutrition with Dietetic Science Abitur
Minored in Biology and Economics
Degree: German
SKILLS Obtained AHIMA CCS certification in March 2009 Completed Cabin Crew Safety Training including Safety procedures on board and Ditching as well as First Aid Fluent in written and spoken English and German Basic Knowledge of written and spoken Spanish Basic Knowledge of written and spoken Tagalog Microsoft Office: Word, Excel, PowerPoint and Outlook
MELANIE ORDONEZ Address: 18540 Plummer st #238, Northridge, CA, 91324 Mac Os: Numbers, Keynote, Pages
Phone: 818-665-9714 Email: [email protected]
Typing 10-key 50 WPM Fit for success certificate comprises: Self- reflection and conflict management, Effective Communication, Chairing meetings, presentations, visualization and project management
REFERENCES
MANNY SANTIAGO: 626-506-5300 Reference letters from German and Chinese Employers are available upon request
