Rescue And Recovery

thinkvantage(tm) rescue and recovery(tm) combo installer including all supported languages for microsoft(r) windows(r) 2000 and xp version 4.0.0114 installation readme introduction ============ rescue and recovery is an essential tool that enables users and administrators to restore backups, access files, diagnose problems, and make ethernet connections if the microsoft windows operating system will not open or run correctly. it also enables deployment of critical updates to systems that are corrupted or off the network, as well as automatically apply patches to a system when a restore is performed. the rescue and recovery program provides an environment that runs independently of the microsoft(r) windows(r) operating system. because the rescue and recovery workspace exists separately from windows, it provides a safe place from which to perform rescue and recovery operations that might not be possible from the windows environment. supported systems ================= - lenovo 3000 c100, c200, n100, and v100 notebook systems - lenovo 3000 j100, j105, j110 and j115 desktop systems - thinkpad g41, g50 - thinkpad r50, r50e, r50p, r51, r51e, r52, r60, r60e - thinkpad t43, t43p, t60, t60p - thinkpad x32, x40, x41, x41 tablet, x60, x60s - thinkpad z60m, z60s, z60t, z61e, z61m, z61p, z61t - thinkcentre a35 (type 8139) - thinkcentre a50 (type 8084, 8085, 8126, 8147, 8148, 8149, 8174, 8175, 8176, 8177, 8178, 8089, 8090, 8320, 8419) - thinkcentre a50p (type 8192, 8193, 8194, 8195, 8196, 8197, 8432, 8433) - thinkcentre a51 (type 8105, 8107, 8109, 8117, 8119, 8121, 8122, 8123, 8124, 8129, 8131, 8132, 8133, 8134, 8135, 8136, 8137, 8138, 8424, 8425, 8428, 9212) - thinkcentre a51p (type 8420, 8421, 8422, 8423, 8426, 8427) - thinkcentre a52 (type 8153, 8154, 8155, 8156, 8157, 8158, 8159, 8160, 8161, 8162, 8163, 8164, 8165, 8166, 8167, 8168, 8169, 8170, 8287, 8288, 8289, 8296, 8297, 8298, 8326, 8327, 8328, 8329, 8340, 8341, 8342, 8343, 8344, 8380, 8381, 8382) - thinkcentre a53 (type 8701, 8702, 8970, 8973, 8980, 8983, 8992, 8995, 9276, 9277, 9286, 9287, 9378, 9387, 9628, 9635) - thinkcentre a55 (type 8705, 8706, 8972, 8975, 8982, 8985, 8994, 9265, 9636, 9638, 9640, 9641) - thinkcentre a60 (type 8013, 8700, 8976, 8979, 8986, 8991, 9266, 9269, 9282, 9283, 9374, 9383, 9384, 9631, 9646, 9647, 9694, 9695) - thinkcentre e50 (type 8290, 8291, 8292, 8293, 8294, 8295, 8469, 8472, 8473, 8474, 8708, 8709, 8710, 8711, 8719, 8771, 8772, 8773, 8774, 8776, 8777, 8778, 8779, 8817, 8818, 8819, 9214, 9215, 9216, 9217, 9218, 9219) - thinkcentre e51 (type 8463, 8464, 8465, 8466, 8467, 8468, 8712, 8713, 8714, 8715) - thinkcentre m50 (type 8128, 8185, 8186, 8187, 8188, 8189, 8190, 8413, 8414, 8415, 8430, 8431) - thinkcentre m50e (type 8179) - thinkcentre m51 (type 8095, 8096, 8097, 8104, 8106, 8108, 8118, 8120, 8141,

8142, 8143, 8144, 8145, 8146) - thinkcentre m51e (type 9213) - thinkcentre m52 (type 8099, 8110, 8111, 8112, 8113, 8114, 8115, 8116, 8211, 8212, 8213, 8214, 8215, 9210, 9211) - thinkcentre m52e (type 8299) - thinkcentre m55 (type 8009, 8010, 8011, 8012, 8791, 8792, 8793, 8794, 8795, 8796, 8797, 8798, 8799, 8800, 8801, 8802, 8803, 8804, 8805, 8806, 8807, 8808, 8810, 8811, 8812, 8813, 8814, 8816) - thinkcentre m55e (type 6490, 6491, 9278, 9279, 9288, 9379, 9380, 9389, 9632, 9637, 9642, 9643, 9644, 9645, 9648, 9649) - thinkcentre m55p (type 8792, 8794, 8796, 8798, 8800, 8802, 8804, 8806, 8808, 8811) - thinkcentre s50 (type 8086, 8087, 8088, 8094, 8127, 8183, 8184, 8416, 8417, 8418, 8429) - thinkcentre s51 (type 8098, 8171, 8172, 8173) this version of rescue and recovery may also work with other systems that meet the system requirements. however, no testing has been done with these systems and no support is provided for using rescue and recovery on any system other than those listed as a "supported system". system requirements =================== - update your system to the latest bios - 1.5 gb of free space on your hard disk drive (1.5 gb required for installation) - 512 mb of memory recommended - microsoft windows xp with service pack 1 or higher, or windows 2000 with service pack 3 or higher - 8 mb of vram shared memory set in bios major features ============== some features of the rescue and recovery program might vary, depending on the version you have; however, major features include the following: - full and incremental hard disk recovery using backup files created by the rescue and recovery program. backup files can be stored on your hard drive, on recordable cd or dvd media, on a network drive, or on a usb device. - recovery of individual files from a rescue and recovery backup file. - restoration of the hard disk to the same state it was in when the computer was manufactured [selected netvista(tm), thinkcentre(tm), and thinkpad(r) computers only]. - access to the internet for e-mail, file downloads, and other uses. - ability to create a migration file to migrate your settings and information to a new computer. - protect the rescue and recovery workspace with a password or passphrase. - configure your computer to start from an alternate device, such as backup cds created using the rescue and recovery program. - optimize your backup storage space. the rescue and recovery workspace is an operating environment specifically designed for rescue and recovery operations independent of the windows operating system. new in this release

=================== - clarification of installation messages. accessing the rescue and recovery workspace =========================================== in the event of a complete hard disk failure, and recovery workspace by booting from rescue and recovery cd or a usb hard disk configured device). you can create rescue media from the start menu.

you can open the rescue media (either a rescue as a rescue and recovery windows xp or windows 2000

accessing the rescue and recovery workspace requires different procedures depending on the type of computer you are using. for instructions, refer to one of the following: thinkcentre and netvista computers -------------------------------------note: this procedure might not work on some older netvista computers. if this procedure does not work, follow the procedure for other brands and manufacturers' computers. 1. 2. 3. 4. 5.

turn off your computer. press and hold f11 or enter. turn on your computer. when you hear beeps or see a logo screen, release f11 or enter. if you set a rescue and recovery password, type your password when prompted. the rescue and recovery workspace opens after a short delay.

thinkpad computers ---------------------note: if your thinkpad computer does not have a blue access ibm button or you cannot enter the rescue and recovery workspace using the blue access ibm button, follow the procedure for other brands and manufacturers' computers. 1. turn off your computer. 2. turn on your computer. 3. watch the screen carefully. when you are prompted to press the button, immediately press and release the blue access ibm button. 4. if you set a rescue and recovery password, type your password when prompted. the rescue and recovery workspace opens after a short delay. other brands and manufacturers' computers ----------------------------------------1. turn off your computer. 2. turn on your computer. 3. watch the screen carefully. when you are prompted to press f11, immediately press and release f11. 4. if you set a rescue and recovery password, type your password when prompted. the rescue and recovery workspace opens after a short delay. software versions to use with this release ========================================== software needed to operate the rescue and recovery program include

the following: - microsoft internet explorer 5.5 (or higher) - microsoft windows xp - norton antivirus 2004: if you have a computer with norton antivirus 2002 or 2003, you are eligible for a free upgrade to norton antivirus 2004 downloading the package ======================= it is recommended that this code be installed without any previous versions of the rescue and recovery or client security solution programs installed on the computer. if this is not possible, complete the installation process, following the provided prompts. note: read the considerations section below for important installation information. to download this code, complete the following procedure: 1. click the file links to download the files from the web page. 2. when prompted, select a drive and directory in which to save the downloaded files. installing the package ====================== 1. click start, select search, then click all files and folders. 2. type z501_setup_rnr40_114c.exe in the search field, then click search. this will locate the file you just downloaded. 3. double-click the z501_setup_rnr40_114c.exe icon. 4. follow the onscreen instructions to complete the installation. considerations in this release ============================== consideration 1 --------------system migration assistant does not launch, as is expected, after a restore operation. system migration assistant does not launch, as is expected, when a backup is restored that did not contain a system migration assistant installation. this occurs even after the user has saved all files that were created or changed since the selected backup was taken. after you restore your computer using a backup that does not contain system migration assistant, system migration assistant does not launch even if it was installed after the selected backup was created. if this occurs, do one of the following: - reinstall system migration assistant. - restore from a backup that includes system migration assistant. affected software level (s): rescue and recovery 2.0 and later consideration 2 ---------------

select the do not persist the password option when restoring a backup to a new computer. when restoring a backup to a new computer, both password persistence options are available for selection and one must be selected before the next button activates. however, when restoring a backup to a new computer. the local hard disk drive should be empty and rescue and recovery should not ask for password persistency. when prompted, select the do not persist password option and click next. note: either option should work as if no password persistence is selected, since there is no password to persist in the hard disk drive. considerations ============== to get the latest information regarding the rescue and recovery program, visit: http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=tvaneaprnr to view hints & tips associated with the rescue and recovery program, do the following: click hints & tips. in the brand field use the drop-down menu to select thinkvantage technologies. in the family field use the drop-down menu to select rescue and restore. then click continue. the following are considerations associated with the rescue and recovery environment: consideration 1 --------------no wireless or dial-up capability exists from the rescue and recovery workspace. only wired ethernet is supported. consideration 2 --------------all pointing devices will operate as a two-button device within the rescue and recovery workspace. for example, just as the third button of a three-button mouse is not supported in the rescue and recovery workspace, the scrolling capability of an scrollpoint(tm) mouse is not supported. consideration 3 --------------depending on the video adapter installed on your computer, there might be a series of flashes when the rescue and recovery workspace is opened. consideration 4 --------------the browser used in the rescue and recovery workspace has been modified to provide enhanced security. as a result, some browser functions have been deleted. consideration 5 ---------------

if you are booting from the rescue and recovery cd, the cd must remain in the drive in order to perform rescue and recovery operations. consideration 6 --------------if you install windows 2000 and there is a usb memory key attached to the computer at the time of installation, then a txtsetup.sif is inserted in the c drive root directory. if you attempt to enter the rescue and recovery workspace with the txtsetup.sif in the c drive root directory, your computer will not boot into the rescue and recovery workspace successfully. to prevent this problem, either detach the usb memory key before installing windows 2000 or delete or rename the txtsetup.sif file in the c root directory before entering the rescue and recovery environment. consideration 7 --------------the rescue and recovery program only supports norton antivirus 2004 (or higher). if you have a computer with norton antivirus 2002 or 2003, then you are eligible for a free upgrade that can be obtained directly from symantec by visiting www.symantecstore.com/110005. consideration 8 --------------rapid restore ultra 3.0 and prior versions are not compatible with the rescue and recovery program. if you install the rescue and recovery program and previous versions of rapid restore ultra are installed, then the rescue and recovery program prompts you to uninstall any previous versions of rapid restore ultra including all backups made by prior versions of the program during installation of the rescue and recovery program. consideration 9 --------------the video ram that came with your computer might have a default capacity that is less than 8mb. having a video ram lower than 8mb might adversely affect performance of the rescue and recovery program. for computers using shared memory, the video ram must be set between 4mb and 8mb. video ram is changed by entering bios on your computer. consideration 10 ---------------you can use a usb memory key to rescue files within the rescue and recovery workspace. however, you cannot boot from a usb memory key. consideration 11 ---------------the rescue and recovery workspace does not support booting from a dvd-ram disc. as a result, do not create rescue media, product recovery cds, backups, or archive backups where the first disc of the set is dvd-ram media. other dvd formats are supported. consideration 12 ---------------computers that have a hidden protected area (hpa), also referred

to as parties, and have the rescue and recovery program installed will not be able to boot into either the parties or rescue and recovery workspace after recovering the original factory contents. to enable the parties area again, restore a backup using either the rescue and recovery program in the windows environment or by booting from rescue media and then uninstall the rescue and recovery program. consideration 13 ---------------close all applications before attempting to restore from the rescue and recovery workspace. failing to close applications might lead to performance problems. consideration 14 ---------------when restoring the operating system and application from a rescue and recovery backup, you might need to reinstall applications that have been added since the creation of the selected backup. consideration 15 ---------------to restore original factory contents on computers that have the rescue and recovery 1.0 program installed, reinstall the rescue and recovery program after restoring the original factory contents. after reinstalling the rescue and recovery 2.0 program perform a backup operation . it is a good idea to dispose of old rescue media and to create new rescue media after the rescue and recovery 2.0 program is reinstalled. consideration 16 ---------------for security purposes, it is a good idea not to backup to a shared network drive from a computer that is logged on with administrative privileges. however, if a computer with administrative privileges does backup to a shared network drive, the computer will no longer have read/write access to the drive. in order to delete any backups from the shared network drive you will need to either provide write access to the computer after performing the backup operation or log in as another user without administrative privileges. consideration 17 ---------------booting from a diskette typically takes more time than booting from other types of media. after you boot from the recovery repair diskette, a menu selection is displayed before all of the information on the diskette is loaded. wait for all diskette activity to end before making any menu selections. ensure that the diskette led light is not on to determine that all diskette activity has ended. making selections while the recovery repair diskette is still loading might result in making unintended menu selections. consideration 18 ---------------when attempting to make a usb hard disk drive bootable with rescue and recovery an error message might display indicating it failed to copy a log file. the application will try and copy the file up to five times and display the error message if it is unable to do so. this is an intermittent problem.

consideration 19 ---------------a message prompting users to clean up the service partition might be displayed when the rescue and recovery program is installed. this is an informational message only. consideration 20 ---------------when attempting to back up to an available usb hard disk drive, a user might receive the following error: �the backup to usb failed because the usb drive could not be found.?if this occurs, remove the usb hard disk drive, and then re-attach it. the usb hard disk drive will become e: drive, thus solving the problem. consideration 21 ---------------files on excluded partitions cannot be saved to an external device when running a full restore from the rescue and recovery workspace. to avoid this problem, do not exclude partitions containing important data that you may want to recover later. to recover from this problem, boot to windows and copy the necessary files to an external device before initiating the restore operation. consideration 22 ---------------if a user boots to the rescue and recovery workspace (pda) and then reboots to windows and uninstalls the ultimaco safeguard easy program, the computer upon next reboot will only boot to the rescue and recover workspace. this condition persists upon subsequent reboots. to avoid this problem, complete the following procedure: cold boot the computer to windows before uninstalling the ultimaco safeguard easy program. to recover from a broken state, complete one of the following procedures: ?download and run a recovery repair diskette from the lenovo web site. this will set the first partition on the drive as active so that the computer can boot to it. ?use a partitioning tool, such as partition magic, to set the first partition on the drive as active so that the computer can boot to it. consideration 23 ---------------for a limited user, the list of files does not display when attempting to restore individual files from a network backup in the windows environment. to resolve this issue, use the restore individual files option in the rescue and recovery workspace. in the rescue and recovery workspace, a limited user can view the list of files when attempting to restore individual files from a network backup. consideration 24 ---------------when booting to the rescue and recovery workspace from a pxe server, such as windows 2003 server remote installation service, the operating system will load and then hang indefinitely. a device driver gets loaded while booting to the rescue and recovery workspace that conflicts with loading the operating system from the network. this might cause a blue screen. to eliminate the hand during pxe boot, delete the following files from the pxe

image: \preboot\swwork\ntwktpfd.tbi \preboot\swwork\ntwktpfe.tbi consideration 25 ---------------when attempting to deploy a manifest file from a floppy drive while running the custom factory recovery program in administrator mode, the open file interface might not display the contents of the floppy drive because the rescue and recovery workspace has limited floppy drive support. many floppy drives might function properly, but only select ibm and sony drives are officially supported. use a supported device to deploy the manifest file when running the custom factory recovery program. consideration 26 ---------------when creating a backup to a second adapter using rescue and recovery, bootable. this drive will not boot bootable completes without error.

hard drive contained in a sata ultrabay there is an option to also make that drive even though the process to make the drive instead the drive boots to a blinking cursor.

rescue and recovery does not currently support making a second hard drive contained in a sata ultrabay adapter bootable while creating a backup on it. to recover from this error, do one of the following: - create a different rescue medium: cd/dvd, usb hard drive, or non-sata 2nd hard drive (such as pata or ide). - run the microsoft diskpart utility to �clean?the drive first. make the second hard drive contained in a sata ultrabay adapter bootable using the create recovery media application. then take a backup to it. consideration 27 ---------------after deleting the base backup, merge failures might begin to occur. to recreate this problem, complete the following procedure: 1. create a base backup to a usb drive. 2. create a few incremental backups to both usb and local hard drive. 3. choose to delete the base backup using the windows interface. this operation fails while levels 0 and 1 are being merged. if this occurs, delete all backups and create a new base backup. consideration 28 ---------------when booting to a bootable usb hard drive made using the rescue and recovery program on a dell 380 computer, the computer fails to boot. instead, the boot process results in a system blue-screen. the dell 380 computer uses a down-level hardware revision of the iastor sata controller. a patch is necessary to get the rescue and recovery workspace to boot from a hard drive, cd, or dvd. however, this patch does not enable booting from a usb hard drive on this dell computer.

to avoid this problem, create a bootable cd or dvd using the thinkvantage create recovery media application. use the bootable cd or dvd as the rescue medium instead of a usb hard drive. consideration 29 ---------------backup files stored on an external device are not displayed in the view all backups interface after re-installing the rescue and recovery program. this occurs after saving backup files on an external device, and then uninstalling and re-installing the rescue and recovery 4.0 program. after re-installing the program, the backups on the external device are no longer visible in the view all backups interface. the backup files on the external device are still intact, and you can restore from these backups. when you follow the restore path, the desired backup files are displayed even though the files were not displayed in the view all backups interface. consideration 30 ---------------installing the rescue and recovery 4.0 program on a system deployed with an imageultra 3.0 service partition breaks the imageultra recovery process. the imageultra link on the predesktop menu in the service partition is missing after the rescue and recovery 4.0 program is installed. thus, a user can not start the imageultra recovery process. installing this program also disables the restore factory contents feature, which fails with an error. to reproduce this problem, complete the following procedure: 1. deploy a system with imageultra 3.0 that leaves a service partition on the computer. 2. after the system has completed the imageultra installation, install the rescue and recovery 4.0 program. 3. after rescue and recovery 4.0 installation is complete, reboot into the service partition by pressing f11 during startup. the imageultra link is missing from the predesktop menu and attempting to go through the restore factory contents process results in an error. to resolve this issue after installing the rescue and recovery 4.0 program, create the following tag file in the service partition: x:\recovery\iub\iub.tag. for information about how to create a tag file, see the thinkvantage technologies deployment guide. consideration 31 ---------------rescue and recovery configuration for limited users on select languages, when a limited user launches the rescue and recovery program and changes settings under set schedule and preferences, the changes are not saved when ok or apply is clicked. this problem occurs on select languages because the users group name is translated and therefore cannot be found. this prevents the users group from obtaining the correct permissions to change these settings. an administrative user can change the permissions on the key hkey_local_machine\software\lenovo\rescue and recovery\settings to give the users group (or translated equivalent group) set value and create subkey access.

trademarks ========== the following terms are trademarks of lenovo in the united states, other countries, or both: lenovo thinkcentre thinkpad thinkvantage rescue and recovery microsoft, windows, and windows nt are trademarks or registered trademarks of microsoft corporation in the united states, other countries, or both. other company, product, and service names may be trademarks or service marks of others. this document is provided "as is" without warranty of any kind. lenovo disclaims all warranties, whether express or implied, including without limitation, the implied warranties of fitness for a particular purpose and merchantability with respect to the information in this document. by furnishing this document, ibm grants no licenses to any patents or copyrights. (c) copyright lenovo 2006,2007. (c) portions copyright ibm corp. 2005. all rights reserved.