Recruiting Management Resume'

HEIDI S. TODD 313 Vinings Vintage Circle  Mableton, Georgia30126  770-500-6435  [email protected] CAREER SUMMARY Dynamic, proactive and people-driven Human Resources recruiting professional with a strong and proven management background. Utilizes strong leadership and motivational skills to develop employees to their full potential. Able to anticipate and address client requirements through listening, analysis, problem-solving, and decision-making capabilities and serves as a catalyst to facilitate changes in the workforce. Relates effectively with a diverse population and individuals at all levels within and outside of the organization. Key skills in: • • • •

Interviewing Talent Management Coaching / Mentoring Professional Networking

• Strategic / Analytical

• • • •

Negotiations Employee Retention Hiring Equal Employment Compliance • Claims Management

PROFESSIONAL EXPERIENCE Progressive Insurance Company 1997 to 2009 A provider of auto insurance with more than 27,000 employees and more than $13 billion in annual revenues Senior Recruiter, Atlanta, GA (2005 to Present) • Served as catastrophe recruiter responding to immediate recruiting needs across United States due to sudden growth, loss of a recruiter, or need for increase in candidate numbers. • Recognized by management for staffing of a new insurance market in Massachusetts for 58 claim representatives in 6 months and 2 administrative positions. • Managed a full-cycle recruiting process for multiple states including posting requisitions, advertising, sourcing resumes, conducting behavioral phone and in-person interviews, and extending offers. • Coached, trained and mentored a team of 55 hiring managers on HR policies and procedures. • Exceeded expectations with a 62% interview to select ration in 2008. • Administered resumes through Monster, Careerbuilder, Hotjobs, and other multiple niche job boards. • Utilized social networking sites to build and maintain candidate relationships including Linked-In and Facebook. • Partnered with management on hiring decisions through facilitation of data integrations to ensure legal compliance with recruiting and employment standards. • Met expectations each year with a less than 17% 6 month turnover rate.

HEIDI S. TODD, Page 2 • Demonstrated success in recruiting passive candidates located through networking. • Negotiated salaries. • Created a specific sourcing plan for each requisition. • Assisted with college recruiting events and interviews. Individually recruited 87% of hires for Spring 2008 MidAtlantic college event, while other 13% was recruited by 4 coworkers. • Implemented effective sourcing methods and identified creative strategies to attract exempt talent in the Atlanta, GA area through technical school career centers. Claims Manager I and II, Various Locations (2000 to 2005) • Developed and provided guidance to a team of 4 team leaders and 22 claim representatives with skills. ranging from trainee to injury specialist in a fast paced high volume environment. • Managed on average 3.3 million dollars in claim reserves day to day. • Authorized, approved and oversaw an average payout of 1.4 million dollars each month. • Initiated and developed an injury specialist training program that became a corporate initiative. • Managed hiring, yearly performance evaluations and salary recommendations for employees. • Conducted weekly interviews for claim representatives and on an as needed basis for team leader and administrative positions. • Monitored team performance, offered constructive feedback, and provided the necessary tools for the success of each team member. • Prepared forecasts, audited files, identified/closed performance gaps, and applied analysis toward making process enhancements to prevent loss and mitigate financial risks. • Addressed any client concerns through customer service skills by evaluating and resolving problematic issues. • Dealt with behavioral issues according to policies and procedure compliance and implemented performance management practices including coaching planners, discussion planners, verbal and written warnings, and terminations as required. Claims Representative, Orlando, FL (1997 to 2000) EDUCATION BS, Psychology, University of Southern Indiana, Evansville, IN Minor: Sociology CERTIFICATIONS/TRAINING Certified, DDI Behavioral Interviewing Previously held adjuster license for Florida and Kentucky

HEIDI S. TODD, Page 2 Presenting for Action, A three day communication skills workshop Taking the High Road-Managers Negotiation Skills-Claims MHP: Results Based Leadership MS Office Leadershift by Andrew Oxley TECHNICAL SKILLS Microsoft Word, Excel, PowerPoint ATS proficiency, VURV (Recruitmax), BrassRing, PeopleSoft, Hodes I.Q.