Rajesh .k Mba

RAJESH .K MBA

Soft Skills = Success Skills

Defining Soft Skills A cluster of skills that

‘influence’ how we interact with one another. Ability to relate and connect with people.

Soft Skills Effective Communication Skills Right Attitude and Values Innovation and Creativity Analytical Thinking Flexibility Change – Readiness

Interpersonal Skills Negotiation Skills Persuasive skills Time Management skills Problem solving ability Adaptability Leadership and Team building

Type of Skills Hard Skills Learned from books Learned from hands-on experience Abilities to do things in your chosen career Soft Skills Not learned from books Work ethics Habits and traits

Hard Skills Reading Writing Math Computer abilities Logic Skills for particular job requirements

Soft Skills Communication ability People skills Professionalism (demeanor) Positive attitude Group/team abilities Understanding of continuing learning Critical, logical, enthusiasm – “thinking” 

“Entitlement”

Why Soft Skills? For a Smooth Professional Life For More Integrated Operation For More Effective Management To Integrate Strategic Goals For More Appealing Personality

BASIC COMMUNICATION SKILLS Communication is a Series of Experiences Hearing

Smell Seeing

Touch

Communication Meaning through this process we convey a thought or

feeling to someone else. how it is received depends on a set of events, stimuli, that person is exposed to. Communication is a dynamic process… how you say what you say plays an important role in communication.

TOTAL COMMUNICATION PROCESS Writing 9%

Speaking 30%

Reading 16%

Listening 45%

LEVELS OF COMMUNICATION VERBAL Intra verbal: intonation of word and sound Extra verbal verbal: implication of words and phrases, semantics

NON-VERBAL Gestures Postures Movements

SYMBOLIC

Barriers in Communication Unwillingness to say things differently Unwillingness to relate to others differently Unwillingness to learn new approaches Lack of Self-Confidence Lack of Enthusiasm Voice quality Prejudice Disagreement between verbal and non-verbal messages Negative Self Image Lack of Feedback Lack of Motivation and Training Language and Vocabulary Level Lack of Self Awareness

5 Basic reasons we Do Not Listen Listening is Hard Work Competition The Rush for Action Speed differences (120 wpm v/s 360 wpm) Lack of Training

4 Levels of Listening The Non-Listener The Marginal Listener The Evaluative Listener The Active Listener

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TYPES OF BODY LANGUAGE Remember that you are dealing with “PEOPLE” (P)OSTURES & GESTURES

How do you use hand gestures? Stance?

(E)YE CONTACT

How’s your “Lighthouse”?

(O)RIENTATION

How do you position yourself?

(P)RESENTATION How do you deliver your message? (L)OOKS

Are your looks, appearance, dress important?

(E)PRESSIONS OF EMOTION

Are you using facial expressions to express emotion?

 You have probably already heard you shouldn’t cross your arms as it might

make you seem defensive or guarded.

 This goes for your legs too. Keep your arms and legs open.

HAVE EYE CONTACT,BUT DON’T STARE If there are several people you are talking to, give them all

some eye contact to create a better connection and see if they are listening. Keeping too much eye-contact might creep people out. Giving no eye-contact might make you seem insecure. If you are not used to keeping eye-contact it might feel a little hard or scary in the beginning but keep working on it and you’ll get used to it.

HAVE EYE CONTACT,BUT DON’T STARE

SMILE AND LAUGH  li gh ten up, don ’t t ake yo urse lf too ser io usl y.  Rela x a bi t, sm ile an d la ugh when someo ne sa ys

so met hi ng funny. Peo ple wil l be a lo t mo re in clin ed to list en to you if yo u see m to be a pos it iv e p er son .  But don ’t be the fi rst to lau gh at you r own jok es, it mak es you seem ner vou s an d nee dy. Sm ile when you are in trodu ced to som eone bu t don’t keep a smi le plast er ed o n you r f ac e, yo u’l l seem in sin cer e.

KEEP YOUR HEAD UP Don’t keep your eyes on the ground, it might make you seem insecure and a bit lost. Keep your head up straight and your eyes towards the horizon

USE YOUR HANDS MORE CONFIDENTLY  Instea d of fidge ting wit h your hands

and scr atc hi ng your face us e th em to co mmuni ca te wha t you are tryin g to say.  Use your hands to descri be somet hi ng or to add weig ht to a po int you are trying to ma ke . But don’t us e th em to muc h or it mi ght bec om e di stra cti ng . And do n’ t let your ha nd s fla il around , us e th em wit h som e co ntr ol.

KEEP A GOOD ATTITUDE  last but n ot l east , keep a positive, op en and relax ed attitud e.  How you feel wil l come thr ough in yo ur bod y lan gua ge and

ca n mak e a m ajo r dif feren ce.

Soft Skills Vs Hard Skills Hard Skills Measurable or

technical skills Things done in the Workplace Primarily Solitary

Soft Skills Immeasurable

Skills Dealing with Mental Make-Up Ability to deal with other people at the Work Place Predominantly

Soft Skills + Hard Skills = Core Skills

Ready for Co-Operation?