Quy Trinh Phuc Vu Khach

Khach ----->Le tan - welcome -Hoi khach da dat ban chua? (Xin loi anh, chi da dat ban chua a?) Neu co + Hoi ten khach( Anh Chi lam on cho em biet ten nguoi dat ban a?) -->so sanh ten cua khach voi so dat ban. Neu co ten khach trong so se doc lai thong tin cho khach kiem tra (Vang anh nguyen van A dat ban cho 5 khach den luc 7h phong Vip. Em moi anh chi di loi nay) • Neu khach co dat ban nhung khong khong tim thay ten khach trong so dat ban thi rat co the day la ban cua nguoi dat ban. Luc nay, hay xin loi khach vi khong co ten khach trong so dat ban va hoi khach xem anh chi hay ban anh chi goi dien den dat ban neu dung thi hoi ten ban cua khach. • Neu dung la khach da dat ban nhung khong co ten thi rat co the nguoi nhan dat ban da quen khong ghi lai vao so dat ban vi the ngay lap tuc xin loi khach va xin lai thong tin khach xem khach muon ngoi tang nao, phong vip hay khong va dan khach len. Trong truong hop khach chua dat ban – Gioi thieu cho khach cac mo hinh dich vu cua nha hang ca 3 tang. Neu khach muon su dung dich vu cua tang nao thi dan khach len tang do va ban giao khach lai cho nhan vien tang do.(ban oi day la anh B phong VIP 4. hoac ban oi day la khach muon ngoi o tang 2) ------> Nhan vien ban nhan khach va dan khach vao ban – keo ghe trai khan moi khach ngoi – lay menu do an va do uong – lay khan lanh – take order do uong truoc – dua order do uong cho quay bar roi order do an – dua order do an dan lien xanh o cau thang may, lien hong xuong bep, lien trang ra quay thu ngan. – Kiem tra lai order de xem nhung do an vua take can den nhung dung cu an gi va cac loai sauce cham gi de set up truoc khi do an cua khach len. – Khi mang mon an dau tien cho khach thi sau khi dat xong phai chuc khach an ngon mieng. – Chu y khi dat mon an cho khach thi nguoi dat mon phai biet minh dang dua cho khach mon gi va noi anh chi oi day la mon .... – Khi mon an dau tien cua khach sap xong thi phai goi bep lam do an tiep theo. Trong khi do luu y chuan bi don mon an ma khach da an xong de lay cho dat mon mon dong thoi chuan bi dung cu an cho mon moi. – Trong qua trinh khach an luu y den do uong cua khach. Neu uong ruou thi phai lien tuc rot ruou cho khach, khong dc de khach goi rot ruou. – Khi khach uong het thi phai ra hoi khach co muon uong them khong de order chai moi neu khong thi don ly uong het cua khach tren ban di. – Nhan vien nao phuc vu khach va take order cua khach tu dau khi muon doi khoi vi tri thi phai ban giao thong tin mot cach ro rang cho nhan vien khac. Neu bat cu nhan vien nao muon hoi khach can do uong nua hay khong khi thay ly cua khach het thi phai hoi ban nhan vien dang truc tiep phuc vu truoc xem da hoi chua? Tranh truong hop hoi khach qua nhieu mot cau hoi. – Khi khach an xong hoi khach xem co muon an trang mieng hay uong tra, cafe khong.

Thanh Toan khi nhan vien phuc vu biet rang khach se khong order gi nua thi hay xuong goi bill cho khach luon va mang xan len tang. Khi khach goi thi se co ngay. Cam on khach khi khach da tra tien xong va ra ve.