Quick Heal Project In Educational Institute

A PROJECT REPORT ON “ANALYSING IT SECURITY ADOPTATION IN EDUCATION INSTITUTE IN & AROUND PUNE”

FOR QUICK HEAL TECHNOLOGY PRIVATE LTD.PUNE, MAHARASTRA.

SUBMITTED TO UNIVERSITY OF PUNE IN PARTIAL FULFILLMENT FOR THE TWO YEAR FULLTIME COURSE OF MASTERS IN MARKETING MANAGEMENT (M.M.M.) SUBMITTED BY MR.SUDIP CHATTERJEE UNDER THE GUIDENCE OF Prof. ULLAHAS PARAMANIK

INSTITUTE OF BUSINESS MANAGEMENT AND RESEARCH (IBMR),CHINCHWAD, PUNE. (BATCH 2OO8 – 2010)

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PREFACE

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PREFACE India has the pride of having the one of the most popular Antivirus company Quick Heal. This Quick Heal Antivirus company now a day in leading position company in India. This Anti –virus not only use in only personal use purpose but also it use in various Industry, scoop and colleges. In more ways than one, Quick Heal Technologies today has gained a position of strength and credibility on the AntiVirus map of the world. It is, for the company, the dawn of a new perspective, no longer confined to domestic industry leadership but signifying the emergence of a global institution with the caliber and competence that global presence demands I studied the variance of products and companies market coverage and also competitor strength, companies position in market like pune. I have prepared this report in partial fulfillment of the course (MMM) . it should remain document interest only and should not be used for other purpose unless permitted by the organization

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ACKNOWLEDGEMENT

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Acknowledgement The Successful of my effort, toward the completion of this dissertation, reminds of my Guide, Prof .. Ullash Paramanik and Director, Dr. Asha Panchpande For their valuable guidance and thought provoking and encouragement, thoughtout The work. His experience and unending patience could only see us through out the various handless encounters during the endeavors. I am grateful to the management of, for giving me opportunity to work as a Summer trainee. I would like to express my sincere gratitude towards. Jaganath Patnaik (Vice President, Sales & Marketing, Quick Heal) and Sailee Phirke (Coordinator Sales & Marketing) for taking keen interest in my training and motivating me by providing valuable guidance at every stage. Last but no least, I would like to specially thank my elder brother Mr. Jagabandhu Mukherjee who has supported me through out not only the project but also taking admission in MMM. MR. SUDIP CHATTERJEE

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DECLEARATION

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Declaration

This is to certify that the summer project title ANALYSING IT SECURITY ADOPTATION IN EDUCATION INSTITUTE IN & AROUND PUNE is an original work done by me and I am solely responsible for this work. The analysis and interpretation available data. Any recommendation for the improvement of this report are appreciate and valued

Date:

Sudip Chatterjee

Place:

MMM, 3rd sem

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INDEX

SL. NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17

CONTENT

PAGE

INTRODUCTION EXECUTIVE SUMMERY SCOPE OF THE PROJECT OBJECTIVE COMPANY PROFILE PRODUCT PROFILE RESEARCH METHODOLOGY DATA ANALYSIS AND INTERPRETAION FINDING LIMITATION RECOMMANDATION AND SUGGESTION CONCULATION ANNEXTUTURE QUESTIONNAIRE BIBLIOGRAPHY LIST OF CONTACT GLOSSARY TERMS

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INTRODUCTION

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INTRODUCTION ANALYSING IT SECURITY ADOPTATION IN EDUCATION INSTITUTE IN & AROUND PUNE The project work is the study undertaken to ANALYSING IT SECURITY ADOPTATION IN EDUCATION INSTITUTE IN & AROUND PUNE. IT security is the core business for educational institute. So IT security plays an important role in this technical era.

The main theme of this project is, what type of security products or service uses every educational institute and they are satisfied with these types of products.

Another important thing Quick Heal want to know, now a day new news viruses come in market and they create problem so find out the name of virus and take proper step for these viruses. But if we consider about over all summer project the main motto of this summer project understanding the security need of educational institute and also know what type adaptation required for educational institute.

Project work had undergone in market place means educational Institute in Pune so help to meet different type of respondent on the topic of analyzing.

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EXECUTIVE SUMMARY

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EXECUTIVE SUMMARY

ANALYSING IT SECURITY ADOPTATION IN EDUCATION INSTITUTE IN & AROUND PUNE INTRODUCTION It is a research work under gone to know what type of security adaptation required for Educational Institute. This work is undertaken at one of the India’s leading Antivirus company Quick Heal Antivirus Technology Pvt. Ltd. Wakedewadi, Shivaji Nagar, Pune -05. Quick Heal Technologies is leading provider of Antivirus and Internet Security tools and is leader in Anti-Virus Technology in India. A privately held company, Quick Heal Technologies Pvt. Ltd. (formerly known as Cat Computer Services (P) Ltd.) was founded in 1993 and has been actively involved in Research and Development of anti-virus software since then. By the help of this research work we have known that what type of educational Security Need for educational institute. We also known what types of Security product they have used right now, they are satisfied with their current security product? For this project work the research design opted was on stratified techniques and random sampling techniques.

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Sample size is 120 samples are the educational Institute; they have used various IT security. In this course of research work it was observed that It person satisfied or dissatisfied with current security product. Improving after sale service of workshop is suggested. It is also observed that Quick Heal is the most selling Antivirus. The response was overall positive regarding having IT security adaptation in Educational Institute. During the period of research I have learned a lot but fade many difficulties too. Incessant rain and inadequate public transportation system with in PMC and PCMC area and connectivity problems added more difficulties. Whatever knowledge and experience I have and what I have gained during the research and have made suggestion and recommendation and it to the company. I think my suggestion will benefit the organization. The above mentioned were the brief summery of the project. The project is designed to be self contained for the practical analysis; theoretical support is giving a better understanding. Topic: ANALYSING IT SECURITY ADOPTATION IN EDUCATION & AROUND PUNE

INSTITUTE IN

Place: PUNE Guided By:- Mr. Jaganath Patnaik (Vice President, Sales & Marketing, Quick and Miss. Sailee Phirke (Coordinator Sales & Marketing).

Heal)

Prof.. Ullash Paramanik and Director, Dr. Asha Panchpande

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Undertaken By: Sudip Chatterjee MMM Institute of Business management And Research (I.B.M.R) Chinchwad, Pune -19 Project is an opportunity given to management student where one gets an insight into the practical aspect in the day to day working of an organization. Its imports a real time environment to the theoretical knowledge that one acquires in a business school. The was under taken to make a study various aspects of ANALYSING IT SECURITY ADOPTATION IN EDUCATION INSTITUTE IN & AROUND PUNE

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SCOPE OF THE WORK

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Scope of the Work Quick Heal Antivirus Technology Pvt. Ltd. One of the most leading Pvt. Company in the area of Antivirus and it also one of the fastest growing Antivirus company in India. it cover near about 70% of market in case of Antivirus.

So there is very large market still left untapped this study will help the organization in some ways. It was getting the awareness’ level of institute in and around Pune regarding IT security Adaptations.

Now a day Most of Institute thinking about their IT security, that’s why they are used various IT security products and they give more attention on Adaptation on IT Security Product. Basically I have done my summer project in different type of college because now a day every institute used It product but in various colleges like management, engineering and science colleges used various type of security product and these colleges help me for developing a good project.

My organization Provide to me one topic for analyzing the IT Security Adaptation in Educational Institute in and around Pune, by the help of this topic organization want to know … ………..

Who are there market competitor and how much stock they have in market? (Educational Institute)

Company wants to what type of security product very much essentials for educational institute. 16

They want to know educational institute have satisfied with there current security product yes/ no If no what problem they have faced?

This study helped to acquire new potential customer. This served help to company, regarding new demand features required with current product.

Overall scope of the work / study is to increase awareness level of IT Security in Educational institute, company want to find out potential customers and their problems.

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OBJECTIVE OF PROJECT

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Objective of the Project This project has been undertaken to study Analyzing IT Security Adaptations among the Educational Institute in Pune. The aim was find out the road which type security products used various Institutes and calculate their satisfaction level about particular security system.

This study has the following objective:-

To find out the how much % awareness about IT Security system n Educational Institute Which security product they have used right now?

To find out satisfaction and on dissatisfaction level on present IT security system whatever they used right now.

What additional products required in this IT system.

My organization also wants to know who their competitor is how much & share them in Educational Institute.

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COMPANY PROFILES

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Quick Heal Technologies is leading provider of AntiVirus and Internet Security tools and is leader in Anti-Virus Technology in India. A privately held company, Quick Heal Technologies Pvt. Ltd. (formerly known as Cat Computer Services (P) Ltd.) was founded in 1993 and has been actively involved in Research and Development of anti-virus software since then. Serving more than million users worldwide, Quick Heal Technologies employs more than 200 people in sixteen branches and its headquarters is in Pune, India. Quick Heal an awardwinning anti-virus product is installed in corporate, small business and consumers' homes, protecting their PCs from viruses and other malicious threats. Quick Heal Technologies was formed for catering the demand of highly reliable anti-virus software, which would successfully tackle the growing number of virus problems. Quick Heal Technologies (P) Ltd. was founded by Mr. Kailash Katkar and Mr. Sanjay Katkar in the year 1993. Kailash Katkar is Chief Executive Officer and Chairman of the Board of Directors of Quick Heal Technologies. He is the founder of Quick Heal Technologies, and is responsible for managing sales, marketing, customer services, technical support and order administration functions nationwide. In his initial role he established a nationwide dealers and distributor network in major cities of India. Quick Heal Technologies now has 16 branches all over India. This is done under the successful management of Mr. Kailash. Oct 11, 2003: Rotary Recognition award: Mr. Kailash Katkar for his exemplary contribution in the field of IT as a promising and emerging Entrepreneur. July 29, 2002: Received Entrepreneurs International Honors for his significant achievement as a First Generation Entrepreneur on 9th Entrepreneurs Day 29th July 2002 Sanjay Katkar is Chief Technical Officer and Technical Director of Quick Heal Technologies. He is co-founder of Quick Heal Technologies, and is responsible for the development of antivirus product range Quick Heal on all the major platforms. He himself had build and maintained main scanning engine of Quick Heal on all platforms. He now leads the dedicated team of software professionals in further development of various anti-virus modules on various platforms and is responsible for design and development of new features in the product. Mr. Sanjay is one of the Director of Association of Anti-Virus Researchers Asia (AAVAR). He is one of the reporting members of The Wild List Organization International, USA. 21

Mr. Sanjay holds a Masters degree of Computer

In more ways than one, Quick Heal Technologies today has gained a position of strength and credibility on the AntiVirus map of the world. It is, for the company, the dawn of a new perspective, no longer confined to domestic industry leadership but signifying the emergence of a global institution with the caliber and competence that global presence demands. What this means is a disciplined and dedicated effort to surpass levels of excellence the company has achieved in the past; it means bench-marking the merits of some of the most successful companies in the world; it means having to position one’s product in line with some of the best available in the international market place. It is a task we, at Quick Heal Technologies, have worked hard to achieve, shaping the skills at our disposal to attain world standards – right from the software engineering and quality assurance processes to products that excel in performance; from effective communication and promotion to widespread networking and successful marketing strategies; from inspired employee culture and innovation to good corporate governance. In more ways than one, we have taken to the world order and it is for us now to seek and cross frontiers that we have never attempted before!

Awards

Quick Heal wins 2008 CRN Channel Champions Award Quick Heal won in the CRN Channel Champions survey in the AntiVirus (Consumer) category conducted by CRN Magazine's annual CRN Channel Champions awards, which measures overall Solution Provider perceptions of vendor products and services. 22

Quick Heal bagged No. 1 at the DQ Channels India's Channels' Choice Awards event held in New Delhi on 16th March 2009. The awards were given on the basis of DQ Channels-IDC survey, which aims to recognize those vendors who are a favorite among channels. The winners were judged on various parameters such as product quality, marketing support, after sale support, commercial terms, online support, relationship management and brand image by their channel partners.

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The Mahratta Chamber of Commerce, Industries and Agriculture (MCCIA) has announced the G.S. Parkhe Industrial Awards for the year 2009. The MCCIA has selected Quick Heal Technologies Pvt. Ltd. for the G S Parkhe industrial merit awards, which are given to companies that are coming with new ideas and products.

Mahratta Chamber of Commerce, Industries and Agriculture (MCCIA) is a premier industry association with over 2200 members from different sectors like Automotive and Auto Ancillaries, Electronics, Agribusiness, Information Technology, Bio-Technology, Environmental Technologies, Chemicals, etc. It is one of the most active Chambers of Commerce in India catering to Pune and around region. It has been catalyst for economic development of Pune and has continuously strived to make Pune a global business destination.

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PRODUCT PROFILE

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PRODUCT PROFILE

Quick Heal AntiVirus Plus 2009

Quick Heal AntiVirus Plus 2009 comes as a 5-in-1 protection of AntiVirus, AntiSpyware, Firewall, AntiMalware and AntiRootkit. This will continuously protect your PC from viruses, spywares, roguewares, rootkits and hackers. With Quick Heal AntiVirus Plus 2009 on your PC go ahead and - Enjoy your Freedom to work and play in the connected world. System Requirements: Platforms Windows 2000 Professional/Server/Advanced Server Windows XP Home/Professional Windows XP 64-bit Windows 2003 Enterprise/Standard Windows 2003 64-bit Windows Vista Ultimate/Home Premium/Home Basic/Business/Enterprise Windows Vista 64-bit 26

Quick Heal Total Security 2009

10-in-1 Protection for your PC

Quick Heal Total Security 2009 gives you complete protection from viruses, spywares, and hackers. It also helps you stay connected and communicate over the internet by preventing your system from threats over the Internet. With Quick Heal Total Security in your PC - Enjoy your freedom to work and play in the connected world. With Quick Heal Total Security 2009 in your PC, you can scan and clean mobile phone connected via Bluetooth or USB cable.

System Requirements: Platforms Windows 2000 Professional/Server/Advanced Server Windows XP Home/Professional Windows XP 64-bit Windows 2003 Enterprise/Standard 27

Windows 2003 64-bit Windows Vista Ultimate/Home Premium/Home Basic/Business/Enterprise Windows Vista 64-bit

Quick Heal Admin Console 4.0

Quick Heal Admin Console 4.0 is designed to manage and control virus protection across the network of almost any size with virtually any combination of Windows operating system on clients. Quick Heal Admin Console 4.0 is designed considering the needs of system administrator making it easier to deploy and maintain complete protection across the network. System Requirements: Platforms Microsoft Windows 2000 series (Service Pack 3 or above) Microsoft Windows XP Professional Edition only Microsoft Windows Server 2003

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Quick Heal for Linux

Quick Heal AntiVirus for Linux protects the system from computer viruses, prevent their spreading and disinfect the infected files. It contains GUI and Command line scanner. User can use any of the Scanners to scan the system. It also provides a robust and real-time protection against viruses. This protection runs on the system and scanning every files operation. It scans access requests and allows the operation to proceed or denied it if a virus was found (or other limitation). Virus definition updates are released constantly. This product has regularly passed the stringent test of Virus Bulletin and achieved VB100% award System Requirements: Platforms Redhat Linux 8.0 and above, SuSe Linux 7.2 Mandrake 8.0 and above Quick Heal for Novell Netware

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Quick Heal AntiVirus for Novell NetWare protects the server from computer viruses, prevent their spreading and disinfect the infected files. Quick Heal for Novell NetWare provides a robust and real-time protection against viruses. This protection runs on the server and scanning every files operation. It scans access requests and allows the operation to proceed or denied it if a virus

was found (or other limitation). It informs to specified workstations on every infection event that occurred on server. Quick Heal for Novell NetWare is able to remove all known viruses. System Requirements: Platforms Novell Netware Server 4.11 and above.

Quick Heal Mail Protection for Linux

Quick Heal Mail Protection for Linux is designed to be a mail system independent product for Linux range of mail servers which can be easily installed and configured to establish the best defense against the email viruses and spam. Not only it prevents the external threats from entering your inbox it also prevents the internal threats from utilizing your resources to send viruses or spam message. System Requirements : Platforms Redhat Linux 8.0 and above, SuSe Linux 7.2 and, Mandrake 8.0 and above. Mail Servers : Sendmail, Qmail, Postfix, Exim, PostMaster etc. Quick Heal Mail Protection for Windows

Quick Heal Mail Protection for Windows is designed to be a mail system independent product for Windows range of mail servers which can be easily installed and configured to establish the best defense against the email viruses and spam. Not only it prevents the external threats from entering your inbox it also prevents the internal threats from utilizing your resources to send viruses or spam message. System Requirements : Platforms Microsoft Windows 2000 series (Service Pack 3 or above) 30

Microsoft Windows XP Professional Microsoft Windows 2003 Series Mail Servers : PostMaster, SpearMail, MDaemon etc.

Quick Heal Exchange Protection

Today most of the viruses and other threats arrive by email. Add to this, spam mails and other unwanted mails that increase the load on the server thereby creating delays in response. The ideal way to prevent those threats is to block them at the gateway. Quick Heal Exchange Protection is designed for Microsoft Exchange Servers. It can be easily installed and configured to establish the best defense against the email viruses and spam. Not only it prevents external threats from entering your inbox it also prevents internal threats from utilizing your resources to send viruses or spam messages. System Requirements : Platforms Microsoft Windows 2000 Server (Service Pack 3 or above) Microsoft Windows 2000 Advance Server (Service Pack 3 or above) Microsoft Windows Server Standard 2003 (Service Pack 1 or above) Microsoft Windows Server Enterprise 2003 (Service Pack 1 or above) Mail Servers Exchange Server 2000 with Service Pack 3 Exchange Server 2003

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RESEARCH METHODOLOGY

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RESEARCH METHODOLOGY TITLE:ANALYSING IT SECURITY ADOPTATION IN EDUCATION INSTITUTE IN & AROUND PUNE

RESEACH:Research is the careful investigation or enquiry especially through search for new facts in any branches of knowledge. According to Clifford WODDY “research comprises defined and redlining problems formulating hypothesis or suggested solution collecting , organizing and evaluating data making deduction and reaching conclusion to determine whether they fit the formulating hypothesis “. Research method refers to the methods the research using performing research operation.

RESEARCH METHODOLOGY:Research methodology is the way to systematically solve the research problem. It may be understood as science of studying how research is done scientifically. First and four more important things are to understand the market research problem. There should be some objective related to the problem after defining objective and the efficient

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plan should be developed for gathering information with the help for my guide and superior in Quick Antivirus company, I have formulated the objective and accordingly worked on it . Our main objective was to conduct to survey regarding “Analysis

RESEARCH DESIGN:A research design is conceptual structure within which research is conducted constitute the blue print for collection, measurement and of data. A good research design as the characteristic viz. problem definition, specific method of data collection and analyses. Exploratory research design is used for the project work This research design explore sought the problem and come out with suggestion and Recommendation. Exploratory research design sought out the problem regarding customer satisfaction analysis and come out with concrete solution Method used in this kind of research design are: •

Developing plan for research

•

Drafting questionnaire

•

Survey

•

Analyzing and interpreting

•

Analyzing stimulating example

Advantages: •

It fast easy and comprehend

•

Good result can be obtain with sample size

•

It gives research better flexibility to get deeper understanding of the respondents 34

MATHOD OF DATA COLLECTION:PRIMARY DATA Primary data are those which are collected a fresh and for the first time, and thus happened to be original in character. Method of data collection is as 1. observation methods 2. interview method 3. questionnaire method 4. schedule 5. Other e.g. Consumer panel, depth interview content analysis etc.

Advantages:•

High accuracy

•

Relevancy

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Disadvantages:•

Time consuming

•

Expensive

SECONDARY DATA The secondary data are those which have been collected by someone else and which have meant passed through statically process. I have selected data from various sources:1. company web site 2. information booklet provide by the company 3. relevant books

QUESTIONNARIE A Questionnaire contents some question that a researcher wishes to ask his respondent this question. It is a most important tool for data collection. I have used structure Questionnaire as a tool for data collection. Keeping all objective in my mind I have it carefully a sample of my Questionnaire is as follows . 1. employment details 2. security need 3. product awareness

SAMPLE DESIGN:It is a define plan for obtaining a sample from a given population. It is technique that researcher used n selecting item for the sample. 36

STEP IN SELECTING THE SAMPLE: UNIVERSE

: huge number of educational institute use antivirus in Pune

SAMPLE UNIT: using antivirus (Quick Heal, Netprotecter, Kespersky etc.) SOURSE LIST: company lists, internet data SIZE OF SAMPLE: 120 PARAMETERS OF INTEREST: analyzing IT security adaptation by Educational Institute

SAMPALING PROCEDURE Non-probability and probability both sample use in this research process

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DATA ANALYSIS

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DATA ANALYSIS &INTERPRETATION 1. What is the number of working computers in your Institute?? a)50>

b) 50-100 ----

d) 150-200 ----

c) 100-150 ----

e) 200> ----

120 100 80 60 No Of Computers

40 20 0

No Of Computers No Of Institutes

50<

50--100 101-150

151-200

200>

50<

50—100

101—150

151—200

200>

15

18

50

10

27

Comment: So we see here that most of institutes have 100-150 computers.

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.2. How many Numbers of server and mail server have you used? a) 1 ----

b) 2 ----

c) 3 ----

d) 4> ----

no. of mail server no. of server and mail server,

4>, 22

1, 50

3, 11

no. of server and mail server 1

2

3

2, 37

4>

No Of Mail Server No Of Institutes

1--

2--

3--

4>--

50

37

11

22

Comments: So we see here that most of institutes have 1 and 2 servers 40

3. . Have you any other branches locate in other location? a) Yes ----

b) No ----

no. of branches no. of branch, no. of branch no, 56

yes

yes, 64

no

Confirmation No Of Institutes

Yes 64

No 56

Comment: So we see here that most of institute has branches

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If yes, What is the method of connection with each other? a) Through security network ---b) Through e-mail ---c) Using third party connectivity (pop etc) ----

60 50 40 30

Connection Method

20 10 0 security network

Connecting Method With Each Other No. Of Institutes

E-mail

Through Security Network 14

3rd party

Through E-Mail

Through Third Party

47

3

Comment: Collecting sample shows that most of the institute connecting with their branch institute by the help of email.

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4. Do your institute provides laptop to your students? a) Yes ----

b) No ----

provide laptop to your student s,

provide laptop to your students

yes, 35

yes

no

no, 85

Confirmation No Of Institutes

Yes 35

No 85

Comment: So we see here that some institutes now a day provide laptop

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If yes, Have they got permission connecting it to outside network? a) Yes ----

b) No ----

Allow them connecting outside network,

Allow them connecting outside network yes

no, 14 yes, 21

no

Confirmation Of Allowance For No Of Institutes

Yes

No

21

14

Comment: Those of institute providing laptop out of them most of institute allow them the connecting it to outside network

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5. Is there any wireless or wi-fi connection authentication in your Institute? a) Yes ----

b) No ----

use wi-fi commecti on,

use wi-fi commection yes

no, 55

yes, 65 no

Confirmation Of Allowance For No Of Institutes

Yes

No

65

55

Comment: Now a day we observed that wi-fi connection is very popular and most of institutes have wi-fi connection.

6.

Currently what is the degree of security your employees or in your 45

Organization?

a) Very Low ----

b) Low ----

c) Average ---- d) High ----

e) Very High ----

120 100 80 60

Degree Of Security Of Students

40 20 0 Very Low

Degree Of Security Of Students No Of Institutes

Low Average High

Very High

Very Low

Low

Average

High

Very High

00

1

44

60

15

Comment: Most of respondents give answered that their degree of security of security high

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7.

Are you satisfied with the end point protection provided by your security product? a) Yes----

b) No----

End point protection sufficient,

End point protection sufficient yes

no, 55

yes, 65 no

Sufficiency Of End Point Protection No Of Institutes

Yes

No

80

40

Comment: 75% institute says that their end point security is sufficient

If no what are the additional security product needs? 47

a) UTMs-b) Firewall---c) Mail protection---d) Others-----

40 35 30 25 20

The Other Addditional Security Product

15 10 5 0 UTM's

The Other Additional Security Products No. Of Institutes

Mail Protection

UTM’s

Firewall

Mail Protection

Others

4

33

13

10

Comment: 1. more than 40% institute consider their additional security products is firewall 2. some how institute also considering their additional security products are Mail Protection and UTMS

8. Which points you give priority when you going to select your security product? 48

a) Brand Name ---b) Service ---c) After Sale Service --d) Price ----

120 100 80 60

Selection Method Of Security Product

40 20 0 Brand Name

Selection Method Of Security Product No. Of Institutes

Service

After Sale Service

Price

Brand Name

Service

After Sale Service

Price

48

70

30

25

Comment: 1. most of the institutes buy their security products considering service , then brand name, then after sale service and price.

9. Are you satisfied with your current security product? 49

a) Yes ----

no, 24

b) No ----

satisfied with current security product,

satisfied with current security product yes no

yes, 96

Satisfaction Of Customer On Their Security Product No Of Institutes

Yes

No

96

24

Comment: 1. Most of the institute use Antivirus and they are satisfied about their existence security products

10 What is the additional modification you need in your current security product?

50

a) Ability to detect all viruses ----. b) Ability to block unknown virus ---c) Anti spam ---d) Antirootkit ---e) Antispyware ---f) Privacy protection ----g) Antimalware ----h) Data theft protection ---i)

Anti fishing ----

antiphsing

improtant features need in antivirus software datatheft

features

differnts type

protection antimalware privacy protection 1

antispyware antirootkit 0

50

100

no. of respondent

150

antispam ability to blpck all viruses ability to detect all viruses

Comment : So we see here that everybody want two features a) Ability to detect all virus b) Ability to block all virus Apart from these most of respondents want some features like….. a) Privacy protection 51

b) c) d) e)

Data theft protection Antirootkit Antispyware Antispam

11What are the security products you used? a) Anti-virus ----

b) Internet security ----

c) Mail protect ----

d) Firewalls ---120 100 80

The Used Security Product Of Institutes

60 40 20 0 Anti-Virus

The Used Security Product Of Institutes No Of Institutes

Internet Security

Mail Protect

Firewalls

Anti-Virus

Internet Security

Mail-Protect

Firewalls

119

33

27

81

Comment: 1. By the help of this project shows that 99.98% institute used antivirus. 2. Project shows that most of the institute aware about Firewall. 3. Near about 45% institute have informed about Internet Security and 36% about mail- protect

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53

FINDING OF PROJECT

FINDING ON THE BASIS OF DATA ANALYSIS 54

•

Data analysis shows that Quick Heal is the market giant as Antivirus in case of educational institute.

•

100% of Educational Institute are well known that Quick Heal is the good branding Antivirus.

•

60% Educational Institute use Quick Heal Antivirus.

•

70% Educational Institute agrees that Quick Heal brand name play an important role for buying new Quick Heal Antivirus.

•

Above 40% Quick Heal Antivirus user told that their after sale service is good. •

Above 30%Quick Heal Antivirus user are not satisfied with Quick Heal Antivirus product. As according to them Quick Heal not delete virus like the following…… Kidco , warms, Trojan, Netwar.exe

•

20%Quick Heal Antivirus user said that Quick Heal Firewall block the Programmed.

•

Some Quick Heal Antivirus user told that console Admin 0.3 Maximum PC run at low speed, it takes more time at start.

•

Quick Heal Antivirus has big competitor is Netprotecter .

•

Apart from this Quick Heal Antivirus have more competitors like KasperskyS, Symantec, e-scan, etc. 55

•

According to Quick Heal Antivirus user DNA scanning detected Virus but problem not getting to solve

•

Quick Heal Antivirus user face another problem with out format PC in installation Antivirus

•

Quick Heal Antivirus faces more problems in this time customer retention power. Quick Heal customer retention power is very low.

•

According to most of educational institute Quick Heal Antivirus price also high then Netprotecter, Symantec, e-scan, etc.

•

But most of Respondents prefer some specific features of Quick Heal Antivirus.

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RECOMMENDATION & SUGGESSION

Recommendation &suggestion

57

•

Made good product for Detected all Viruses. Like………….. Kidco, warms, Trojan,Netwar.exe

•

Provide client server protection.

•

Provide better After Sale Service.

•

Made Better Admin Console 0.3 for help to speed operating.

•

Without formatted PC, installation Antivirus performs will better.

•

This is the very important point that Quick Heal Antivirus try to maintain their customer retention power.

•

Quick Heal Antivirus setting their selling price on the basis of their competitor

•

Quick Heal must focus on Linux system, according to market day by day its demand will be high.

•

I would like to suggest another thing according to market point of view in this time new educational institute are open so it may be create good opportunity for selling new product

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LIMITATION

LIMITATION

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1. People are not willing to give appointment during there busy schedule. 2. the survey was restricted to the geographical area of Pune Region 3. Due to heavy rain create more problems in project. 4. lack of frequency of transportation system 5. project time was new student admission time so crowed of student create of problem 6. two month duration is not sufficient for project 7. the outcomes are mainly based on my personal effort during the work it can be vary with other out comes

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CONCULATION

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CONCULATION Last two I have visited 120 educational institutes in around Pune and collecting sample on topic of Security Need of Educational Institute, in pune. By the help of this topic I have gather lots of knowledge from the market. I know the who is the market giant in case of educational institute in Antivirus Product in Pune. I from this summer internship project who is the competitor of Quick Heal Antivirus. I know from this project is that Quick Heal Antivirus has very good market and good acquisition power but retention power is not very good.

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BIBLIOGRAPHY

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BIBLIOGRAPHY 1. Information booklet provided by company. 2. www.quickheal.co.in 3. www.goole.co.in 4. Research Methodology By C.R.KOTHARI

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ANNEXTURE

ANALYSING IT SECURITY ADOPTATION IN EDUCATION INSTITUTE IN & AROUND PUNE 65

SCHEDULE FOR THE SYSTEM MANAGERS RESEARCHER

RESEARCH GUIDE Prof. Ullash Paramanik PROFESSOR OF IBMR ASM-IBMR, CHINCHWAD PUNE

SUDIP CHATTERJEE MMM-STUDENT ASM-IBMR CHINCHWAD-19 PUNE

` GENERAL INFORMATIONS Name of Institute

:

Name of Respondents

:

Designation

:

Qualification

:

SUBJECT MATTERS

Q1 What is the number of working computers in your Institute? a) >50--

b) 50-100 --

c) 100-150 --

150-200 --

Q.2. How many server and mail server you used in your institute? a) 1 ----

b) 2 ----

c) 3 ----

d) 4> ----

sQ.3.a. Have you any other branches locate in other location? 66

a) Yes ----

b) No ----

Q.3.b. What is the method of connection with each other? a) Through security network ---b) Through e-mail ---c) Using third party connectivity (pop etc) ---Q.4.a. Do your institute provides laptop to your students? a) Yes ----

b) No ----

Q.4.b. Have they got permission connecting it to outside network? a) Yes ----

Q.5.

b) No ----

Is there any wireless or wi-fi connection authentication in your Institute? a) Yes ----

Q.6.

b) No ----

Currently what is the degree of security your employees or in your Organization? a) Very Low ----

b) Low ----

c) Average ---- d) High ----

f) Very High ----

Q.7.

Are you satisfied with the end point protection provided by your security Product? a) Yes----

Q.8.

b) No----

If no what are the additional features needed in your security product? a) UTMS--67

b) Firewall---c) Mail protection---d) Others----Q.9. Which points you give priority when you going to select your security product? a) Brand Name ---b) Service ---c) After Sale Service --d) Price ----

Q.10. Are you fully satisfied with your current security product? a) Yes ----

b) No ----

Q.11. What is the additional modification you need in your current security Product? a) Ability to detect all viruses ----. b) Ability to block unknown virus ---c) Anti spam ---d) Antirootkit ----

e) Antispyware ---f) Privacy protection ----g) Antimalware ----h) Data theft protection ---i) Anti fishing ---68

Q12. Which type of security products you used? a) Anti-virus ----

b) Internet security ----

c) Mail protect ----

d) Firewalls ----

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Name of Institute

Problem of Institute

Dept.of management science, pune university Satish power Lab. In charge Ph 09423868950 University Pune

win32, kido, network.exe, Trojan shanad.gen.in

Choice Institute of management Raut Rajesh . P Lecturer Ph 9226879581 Karve Road

whenever QH Antivirus deleted any virus or quarantines it creates build up file & faces lots of disturb There is no any facility to Automatically remove it

Neville Wadia inst. Of Management studies &Research Mr. Nelesh Shinde Lab insrucecter Ph 9767121949 Boun Garden Road

kido, network.exe, Trojan

Indian Institute of Education Mr. sachin Project coordinator Ph no. 020 25424580

firewall blocking programmed not detected all virus

Modern Education Society of college of engg A.R Khan Lecturer 9823396700 J.M Road , Pune

Client server protection, remote desktop protection

Frankfinn Institute of Air Hostes Training Tushan Waghchame Account Officer 9860445422 Boun Garden Road

not detected all viruses with out format PCs installation Antivirus create problem

certain malwaves

70

Matrix Business School Manis K. Power IT In charge Ph 9860532394 Nul stop, Karve Road

update not gets properly

Sou Vonutai chaven Polytecnic Deepak W chinchkhede Technical assistant Ph 9226375725

Admin console 0.3 maximum PCs run low speed. Take more time to start

Bharati Vidyapit University Medical College Khogen Singh It person Ph 9226440720 Dhankewadi,Katraj

Autorun, worm, Trojan full secure for internet browser

Sinhgad College of science Sanjoy Madvik Lab assistant Ph no 9860992915 Sinhgad Road ,Vadgoun

kido, network.exe, Trojan

Leelawati College of Commerce & Computer in Studies Dipti Dindore Lecturer Ph 9850515604 Warje malwardi

DNA scanning it gets

Sinhgad college of Architecture Nilesh N. Vaidya Tech. Assistant Ph 9822635233 Sinhgad Road ,Vadgoun

detected but problem is not get solve

kido, network.exe, Trojan,

71

Nane of Instirute

laptop

Institute of International Business &Research pimpiri,pune

yes

Matrix business School Nul-stop, Karve Road , Pune

yes

Contact person Name & ph No. Utkarsh Ganane network , engg 2027475090 Manish K. Pawer IT incharge 9860532394

Synergy Institute Of management Tilak Road, Sadhasive Peth Pune

yes

Indra Institute of Management Tathawade,pune

yes

Manisha Sanghawi IT head 2024432451 Dinesh Khoke lab Assistant 2114661601

Dr B.N.college of Architecture Karve nagar, Pune

yes

Milind Sutae Tecnical Assistant 205424437

Sri Balaji Society (BIIB) Tathawade,pune

yes

Amit Kulker network engg 9850100303

MSCER Sadhasive peth, pune

Mandar phatale data entry dept.

Morden College of Engg J.M Road Pune

Mali Sachin P.. Tech Assistant (020) 5533638

Kingfisher Training Academy Boun Garden Road, pune

Ajay . H. Morai Faculty 9823130005

CES Prerana Jr college Padhikaran , Nigdi

Amit P. Pandit Network Engg. 9823181857 72

BMCC College Commerce BMCC Road , Decan, pune

Thatk Chintami Lab assistant 020 25654943

Padmashree Dr. D.Y.patil IHMCT college Thathewadi, Pune

Anusuta Batras comp. faculty

Gokhale Institute of Politices & Economices

Promod Joshi Information Science

BMCC Road , Decan, pune

020 25650287

Bharati Vidhypeet Ayurved college Dankewadi, katraj, pune

Sontale S. N Computer Programmer -4373883

IIPM Bhanderker Road,Pune

Mr Kader gogawle system admin 2031031556

Indra college of Pharmacy Tathawade,pune

yes

Smeer Sheshgir system admin -22932142

IPS pimpiri, pune

yes

Mr rahul Bhoomkar network , engg 2027475090

Institute of International Business &Research pimpiri,pune Unique Academy Chinchwad station, pune

yes

Utkarsh Ganane network , engg 2027475090 Mr. Tanaji Mali Center Head 73

9373336590 Arena Anemation Pimpiri, pune

Jeevan Pradhan Director 2027420198

Anjuman Islam PolyTechnic for girls Boun Garden Road, pune

`

Shamin Patel Head Mistress 202613190

S.V Union High School & Jr. College

Nitin Watgule IT lecturer 9850321329

Bharati Vidhypeet Jr. college Poud Road

Miss Karande P N Computer Teacher 9890428802

Cyber com Data system Shastri Road, Pune

Mr. Vinayak V. Joshi Propertier 9823396193

HCL-CDC Chinchwad station, pune

Rohit Tripati center manager 9765143632

Vaikunth Mehta National Inst. Of Co-oparative Management Pune University

Mr. A.K. Choudary HoD

IIBM Chinchwad, Pune

Vikrant Bhagat Comp. Incharge 20-30421819

Dept . of Computer Scienc Pune University

Nitin Sonware Nitin Sonware 9923087341

IMEC Poud Road

Mr. A.V. Madik HOD 74

Choice College Group Stmbiosis Institute of Management Karve Road , Pune

Pandurang Raut Admin

Bharati Vidhypeet university college Of Architecture Dankewadi, katraj, pune

Patil S-m Lab Instucter 020-24375687/ 24362519

Morden college of computer & business J. M road , Pune

Yogesh C . Sawarlcar Lecturer

9960488381

(020)-25520166 Institute & Computer Stadies Pimpiri, Pune

Gopal More Network Engg.

IBMR Chinchwad, Pune

Mr. Kiran Network Engg 020 27475090

Bharati Vidhypeet university college Of Fine Arts Dankewadi, katraj, pune

Deshmuah A.M Sr. Clark

M.M.C.C BMCC road , Decan , Pune

Kaiwade A.S Feculty 25653039

Pratibha Institute of Business Chinchwad , pune

Mr. C.B Sawant Mr. C.B Sawant 2030690511

Netcom Computer Education (jetking) Chinchwad , pune

Deepak Tandale Center Superviser 75

Bharati Vidhypeet university college Of Engg. women’s Dankewadi, katraj, pune

Prof Pritesh A. Patil Admin

MIT School of Management Poud Road

Mr. Sanap C.A Lab Incharge

2024371684

9822614521 Dahad Technical Instittute Tilak Road , pune

Manasi Patake Faculty

Smt. Hiraben Nanavati Institute of Management karve nagar, pune

Suverna D. Despande sr. Lecturer 204331317

Cusrow wadia Institute of tech . Pune Boun garden Road, pune

Joshi Dhananjay K hardware Engg. 2026164814

Poona institute of management & Science M.G road, pune

yes

Rajarshi shahu college of Engg. Tathawade,pune

yes

Sanjoy Kumar compt. Technical 9960520382 Mander Mhetre system admin. 2022933423

Jayahant Inst. Of computer Application Tathawade,pune

yes

Patil Sudhir R. system Admin 2025720888

Pune Institute of Management & Reseach Nul stop, pune

yes

Novel Institute of Management

yes

Sunil Kaul public reletion 2040191919 Prakesh Shelas 76

Studies Kbc chock, chinchwad Institute of Environment education &Reseach Bharati vidhypith Dankewadi, katraj, pune

Indra school Of Business of Mangement Tathawade,pune

system admin 9766216887 yes

Anand Shindhe Lectuter 20243775684

yes

Abhijit Sarat system admin 2022932213

Indra school of carrer development Tathawade,pune

yes

Sandeep D Kirdak lab incharge 2025538185

Jayahant Inst. Of management studies Tathawade,pune

yes

Sunil joshi lab incharge 2025720888

Trade Wings Institute Of Management Aptae road , Decan

yes

Seema Multani Center Manager 9011022333

D.Y Patil university Global Business School & Research Tathawade,pune

yes

Exim management institute Nul stop , law college road

yes

Shradha Kulkarni IT head 2065342825 Parag N. Adganhor technical Person 2025465195

Morden college of Arts Science Decan , pune

yes

Samir N. Badmanji Teacher 2025535102 77

Indra group of Institute Tathawade,pune

yes

Sontesh Kumer Directer IT 2022932213

Sinhgad college of Engg. Sinhgad Road,vadgoun, pune

yes

Sachin Madhvik System Admin 9422310739

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