Questionnaire For Online Banking Survey

Questionnaire 1. In which year your bank started online services? __________________ 2. Does Your Competitiors also provides similar services with respect to

you? ○ No, ○ Yes _______________________ 1. Does your bank sell a product or service that is time-constrained? For

example, do you work for a financial firm offering online trading or payment services, or a travel or entertainment business offering online booking? ○ Yes ○ No 1. Does your bank aim to serve customers via all available sales

channels? ○ Yes ○ No 1. Have your competitors already built m-commerce sites?

○ Yes ○ No 1. Are your customers prone to using the latest gadgets, such as PDAs, two-way pagers and mobile phones? ○ Yes ○ No 1. Does online banking provide more revenue than traditional banking ○ Yes ○ No 1. What percentage of your customers using online banking services provided by you?

0-20%____ 21-40%________

41-60%_____ 61-80%______ 81-

100%_________ 2. Does online banking provides more reach and frequency than traditional banking? ○ Yes ○ No 1. Your Service Provider ____________________________ 2. Does online banking helps you to retain your customer and helps in to discover new customer? ___________________________________________________ 3. Does the revenue coming from the online banking crosses the expenses made on online banking? ___________________________ 4. Do you provide and kind of training programme to your employees so

they promote more online banking? ______________________________ 5. What kind of services are you providing in online banking? ○ Online bill payment ○ Online fund/money transfer ○ Online Bookings ○ Online payroll direct deposit ○ Mobile Recharge ○ International Payments ○ Online Purchase 1. Do you advertise you bank on other websites ○ No ○ if yes which_______________________ 1. Who is responsible for maintaining the bank’s website? ________________

2. How does your bank connected to internet? ○ DSL ○ Dial-up ○ BroadBand ○ Cable 1. Is the security always updated to protect any theft or fraudulent? ○ Yes ○ No 1. Is firewalls and other securities hardware and software in place?

○ Yes ○ No 1. Is bank hardware is well-proctected from power failures or some kind

of internal failures? ○ Yes ○ No 1. Is online banking well fitted in your long term strategy? ○ Yes ○ No 1. Did online banking done well according to you expectations? ○ Yes ○ No