Qre
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1.4 Timing and Multi Year Projects 1.4.1 Timing There are no hard milestones for this commitment to ITIL based high quality that the initial work covered by this accordance with the following outline 1. 2. 3. 4. 1.4.2
project which is the start of a long term IT service management. We would anticipate project will be completed by July 2007 in schedule:
ITIL Awareness - Completed by December 2006 ITIL Introductory Training – Completed by March 2007 Business Area Service Reports – Completed by May 2007 Framework and Roll-out Plan – Completed by July 2007 Multi-Year
n/a 1.5
Risks
Risk Description 1 Key MIS service management staff are diverted to short tem and apparently higher priority support activities. 2 Service partners unable to commit resources to project due to staff shortages in service areas. 2 2.1
PROJECT CATEGORY and JUSTIFICATION Category
Very Important This project is “Very Important”. There is an argument in favour of an “Essential” classification give the increasing and critical importance of IT service deliveryto the success of the University. 2.2
Justification
University Goals And Operational Priorities Details of these goals and operation priorities can be found in the UoE strategic plan. Excellence in Education IT services such as DACS, WISARD and MyEd are key components in delivering educational support to undergraduate and postgraduate students. Excellence in Research IT services such as eFinancials, Research Grants, ERI Financials and InfoEd are key components in supporting the University research programme. Excellence in knowledge transfer and commercialisation N/A Quality infrastructure High quality IT services are now part and parcel the overall working and learning environment for staff, students and visitors to the University. Quality services High quality IT services are now part and parcel the overall working and learning environment for staff, students and visitors to the University. Quality knowledge management High quality IT services are now part and parcel the overall working and learning environment for staff, students and visitors to the University. Promoting opportunity and diversity N/A Developing leadership and management ITIL promotes high quality management within all areas actively engaged in the delivery, support and management of IT services – this is an increasingly large group of staff within the University. Advancing Internationalisation N/A
Engaging with the wider community It may be considered that IT services, e.g. MyEd and/or the University web site may be one of the key initial contacts people in the wider community will have with the University. Building effective partnerships and collaborations It may be considered that IT services, e.g. MyEd and/or the University web site may be one of the key means by which partnerships and collaborations are maintained and advanced. Effective governance and ensuring sustainability This an explicit objective of ITIL with respect to IT service management. KMS Milestone N/A OTHER N/A 1.4 Timing and Multi Year Projects 1.4.1 Timing There are no hard milestones for this commitment to ITIL based high quality that the initial work covered by this accordance with the following outline 1. 2. 3. 4. 1.4.2
project which is the start of a long term IT service management. We would anticipate project will be completed by July 2007 in schedule:
ITIL Awareness - Completed by December 2006 ITIL Introductory Training – Completed by March 2007 Business Area Service Reports – Completed by May 2007 Framework and Roll-out Plan – Completed by July 2007 Multi-Year
n/a 1.5
Risks
Risk Description 1 Key MIS service management staff are diverted to short tem and apparently higher priority support activities. 2 Service partners unable to commit resources to project due to staff shortages in service areas. 2 2.1
PROJECT CATEGORY and JUSTIFICATION Category
Very Important This project is “Very Important”. There is an argument in favour of an “Essential” classification give the increasing and critical importance of IT service deliveryto the success of the University. 2.2
Justification
University Goals And Operational Priorities Details of these goals and operation priorities can be found in the UoE strategic plan. Excellence in Education IT services such as DACS, WISARD and MyEd are key components in delivering educational support to undergraduate and postgraduate students. Excellence in Research IT services such as eFinancials, Research Grants, ERI Financials and InfoEd are key components in supporting the University research programme. Excellence in knowledge transfer and commercialisation N/A Quality infrastructure High quality IT services are now part and parcel the overall working and learning environment for staff, students and visitors to the University. Quality services High quality IT services are now part and parcel the overall
working and learning environment for staff, students and visitors to the University. Quality knowledge management High quality IT services are now part and parcel the overall working and learning environment for staff, students and visitors to the University. Promoting opportunity and diversity N/A Developing leadership and management ITIL promotes high quality management within all areas actively engaged in the delivery, support and management of IT services – this is an increasingly large group of staff within the University. Advancing Internationalisation N/A Engaging with the wider community It may be considered that IT services, e.g. MyEd and/or the University web site may be one of the key initial contacts people in the wider community will have with the University. Building effective partnerships and collaborations It may be considered that IT services, e.g. MyEd and/or the University web site may be one of the key means by which partnerships and collaborations are maintained and advanced. Effective governance and ensuring sustainability This an explicit objective of ITIL with respect to IT service management. KMS Milestone N/A OTHER N/A
project which is the start of a long term IT service management. We would anticipate project will be completed by July 2007 in schedule:
ITIL Awareness - Completed by December 2006 ITIL Introductory Training – Completed by March 2007 Business Area Service Reports – Completed by May 2007 Framework and Roll-out Plan – Completed by July 2007 Multi-Year
n/a 1.5
Risks
Risk Description 1 Key MIS service management staff are diverted to short tem and apparently higher priority support activities. 2 Service partners unable to commit resources to project due to staff shortages in service areas. 2 2.1
PROJECT CATEGORY and JUSTIFICATION Category
Very Important This project is “Very Important”. There is an argument in favour of an “Essential” classification give the increasing and critical importance of IT service deliveryto the success of the University. 2.2
Justification
University Goals And Operational Priorities Details of these goals and operation priorities can be found in the UoE strategic plan. Excellence in Education IT services such as DACS, WISARD and MyEd are key components in delivering educational support to undergraduate and postgraduate students. Excellence in Research IT services such as eFinancials, Research Grants, ERI Financials and InfoEd are key components in supporting the University research programme. Excellence in knowledge transfer and commercialisation N/A Quality infrastructure High quality IT services are now part and parcel the overall working and learning environment for staff, students and visitors to the University. Quality services High quality IT services are now part and parcel the overall working and learning environment for staff, students and visitors to the University. Quality knowledge management High quality IT services are now part and parcel the overall working and learning environment for staff, students and visitors to the University. Promoting opportunity and diversity N/A Developing leadership and management ITIL promotes high quality management within all areas actively engaged in the delivery, support and management of IT services – this is an increasingly large group of staff within the University. Advancing Internationalisation N/A
Engaging with the wider community It may be considered that IT services, e.g. MyEd and/or the University web site may be one of the key initial contacts people in the wider community will have with the University. Building effective partnerships and collaborations It may be considered that IT services, e.g. MyEd and/or the University web site may be one of the key means by which partnerships and collaborations are maintained and advanced. Effective governance and ensuring sustainability This an explicit objective of ITIL with respect to IT service management. KMS Milestone N/A OTHER N/A 1.4 Timing and Multi Year Projects 1.4.1 Timing There are no hard milestones for this commitment to ITIL based high quality that the initial work covered by this accordance with the following outline 1. 2. 3. 4. 1.4.2
project which is the start of a long term IT service management. We would anticipate project will be completed by July 2007 in schedule:
ITIL Awareness - Completed by December 2006 ITIL Introductory Training – Completed by March 2007 Business Area Service Reports – Completed by May 2007 Framework and Roll-out Plan – Completed by July 2007 Multi-Year
n/a 1.5
Risks
Risk Description 1 Key MIS service management staff are diverted to short tem and apparently higher priority support activities. 2 Service partners unable to commit resources to project due to staff shortages in service areas. 2 2.1
PROJECT CATEGORY and JUSTIFICATION Category
Very Important This project is “Very Important”. There is an argument in favour of an “Essential” classification give the increasing and critical importance of IT service deliveryto the success of the University. 2.2
Justification
University Goals And Operational Priorities Details of these goals and operation priorities can be found in the UoE strategic plan. Excellence in Education IT services such as DACS, WISARD and MyEd are key components in delivering educational support to undergraduate and postgraduate students. Excellence in Research IT services such as eFinancials, Research Grants, ERI Financials and InfoEd are key components in supporting the University research programme. Excellence in knowledge transfer and commercialisation N/A Quality infrastructure High quality IT services are now part and parcel the overall working and learning environment for staff, students and visitors to the University. Quality services High quality IT services are now part and parcel the overall
working and learning environment for staff, students and visitors to the University. Quality knowledge management High quality IT services are now part and parcel the overall working and learning environment for staff, students and visitors to the University. Promoting opportunity and diversity N/A Developing leadership and management ITIL promotes high quality management within all areas actively engaged in the delivery, support and management of IT services – this is an increasingly large group of staff within the University. Advancing Internationalisation N/A Engaging with the wider community It may be considered that IT services, e.g. MyEd and/or the University web site may be one of the key initial contacts people in the wider community will have with the University. Building effective partnerships and collaborations It may be considered that IT services, e.g. MyEd and/or the University web site may be one of the key means by which partnerships and collaborations are maintained and advanced. Effective governance and ensuring sustainability This an explicit objective of ITIL with respect to IT service management. KMS Milestone N/A OTHER N/A
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