Ptcl Connection Form

CUSTOMER FORM (Telephone Service) Pakistan Telecommunication Company Limited F o r

O f f i c e

U s e

O n l y

Registration Number. Customer’s phone Number. Customer’s Account Number. D

M

D

Y

M

Y

Service provisioning by (Tentative date)

Date of Demand Exchange Code 1.

Company / Customer’s Name

2. Registration No. (In case of a company)

(Family Number)

3. Customer’s I.D or Passport No. (Please attach copy) 4. National Tax Number (If applicable) 5. Address (where Telephone is required): House/Flat # District Tehsil

Sector/Society

Mohalla

Category Block #

Street # Post Code

City

6. Telephone(s) already Installed / working at the Premises 7. Nearest Phone No. (If “6” above is not applicable) 8. Permanent Address: House/Flat #

Category Block #

Street # District Tehsil

Sector/Society

Mohalla

Post Code

City

9. References: Ref A: Name:

Ref B: Name:

N.I.C:

N.I.C:

Telephone No.

Telephone No.

Address:

Address:

10. Type of Connection required: 11. Digital Features required (Optional)

National (NWD)

Hot Line Call Waiting

International (IDD)

I S D N

Abbreviated Dialing

Call Transfer

CLI

Absent Subscriber

VMS

Don’t Disturb

For “procedure & related information” please see overleaf.

Customer’s Signature

Receipt Name:

Registration #

Address:

D

M

Y

Date:

(Official Stamp)

PROCEDURES AND RELATED INFORMATION 1.

Application forms are available at the offices of DE Phones/Telegraph/Customer Service Centers and PTCL web site.

2.

Application duly filled up be deposited at any Customer Service Center. Incomplete application may delay the process.

3.

Separate applications are required for different addresses.

4.

Following documents are required to be attached with the application: A)

INDIVIDUALS

B)

CORPORATE CUSTOMERS/COMPANIES

i)

Ownership / Lease deed

i)

Ownership / Leased deed

ii)

Customer’s I.D or Passport No. (Copy)

ii)

Note:

5.

Certificate from Registrar of Firms / Securities & Exchange Commission of Pakistan. iii) Authority letter of Company to sign Documents. Fresh documents are not needed if additional telephones are required at the premises already having a phone in the same name.

PRIORITIES: i) ii)

Self-Finance Scheme (SFS). For availing “Priority” in the following cases, registration/certificate/documentary proof would be required; Hospitals / Maternity Homes, Doctors, Homeopaths, Hakims, Nurses / Midwives, Engineers, Architects,

Advocates, Red Cross Societies & Clubs, Darul Amman, Software Exporters / I.T. Experts, Air Companies, Shipping Companies, Chartered Accountants/Auditors, Chamber of Commerce, Share & Stock Brokers, Schools & Colleges, Cinema Houses, Banks, Accredited Press Correspondents / Journals and Newspapers / Magazines, Recognized Merchants Associations, S.M.Es (Small Medium Enterprises), Exporters, Important Business Houses, Industrial Units / Residence established by Overseas Pakistanis, Petrol Pumps and CNG stations, Public Institutions. Persons paying Rs. 10,000/- or more as annual Income T ax (Individuals) – Rs. 50,000/- per Annum (Companies).

i)

Installation

Rs. 1850/-

DIGITAL FEATURES / VALUE ADDED SERVICES CHARGES (Per Month) i) All Seven features Rs. 100/-

ii)

Shifting Change of Name/Telephone No. (without

Rs. 1000/-

ii)

Any three features

Rs. 60/-

any time limit but subject to clearance of dues)

Rs. 500/-

iii)

Single feature

Rs. 25/-

iv) v)

Voice Messaging Service (VMS) Messaging Plus

Rs. 50/Rs. 75/-

vi) vii)

Virtual Mail Box Calling Line Identification (CLI)

Rs. 50/Rs. 30/-

CHARGES

iii)

Note:i)

All above charges are subject to 15% General Sales Tax (GST).

ii)

Rs. 20,000/- paid against Self-Finance Scheme (SFS) are adjustable in the monthly Telephone bill.

(for availing CLI/VMS, simply dial # 111-465-465) (No activation charges for CLI) (No activation charges for VMS for Corporate Customers with bill Rs. +3000/- per month)

In addition Advance free phone, UAN, Premium Rate and other Value Added Services are also available. For further details please contact Divisional Engineer (Value Added Services) of your city or Manager Marketing, PTCL Headquarters, Islamabad.

Phone #

111-10-10-10

More information available on PTCL web site:

Fax #

111-19-19-19

www. ptcl.com.pk

A)

Please insist for code barring which is provided free of cost to safeguard against any misuse.

B)

It is your national duty to pay bills on time. For duplicate Telephone Bill, please contact nearest Customer Service Center (CSC).

C)

For any complaint relating to faulty Telephone or delayed / non receipt of Telephone bills please dial Toll Free Number 0800 – 44544 for which call charges are borne by PTCL. While dialing Toll Free Number please quote your local “18” complaint number for prompt rectification & accountability. Service is available from 0830 – 1630 HRS on Monday – Thursday & Saturday. On Friday 0830 – 1230 HRS.