Proposal For Retail Security

Technical & Commercial Proposal For Retail Security Solution For Contact Person: Phone

Company Name Location

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HCL PROFILE HCL Infosystems Limited is one of the pioneers in the Indian IT market, with its origins in 1976. For over quarter of a century, HCL has developed and implemented solutions for multiple market segments, across a range of technologies in India. HCL has been in the forefront in introducing new technologies and solutions, now HCL is amongst the top 20 business houses in India with 14000+ employees spread across 38 countries and revenue of around 14 billion US dollars. HCL Infosystems Ltd. is the Internet Infrastructure initiative of the HCL group, India’s premier information technology group. Through the pioneering presence of the HCL group companies the vast experience of the markets, HCL Infosystems has propelled itself to the path of “Total Technology Integration”. HCL Infosystems has established state-of-the-art ATM / Frame-Relay IP based network infrastructure across 43 cities in the country and offers an entire range of managed services. Its portfolio of services includes Virtual Private Networks (VPNs), Broadband Internet access; Hosting Co-location Services; Designing and deploying Disaster Recovery solutions and Business Continuity solutions; Application services; Managed Security services and NOC services.

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All these services are delivered with a turnkey approach that includes delivering Infosystems’s core services, third party hardware and network provisioning, maintenance activities and project management. HCL Infosystems comes with the promise of delivering the committed ‘Quality of Service’ backed by significant investments in infrastructure, network management solutions and its round the clock centralized Customer Support Call Center. This holds even more when we consider the leverage Infosystems draws from its parent company’s unparalleled experience in networking.

HCL’s Customer Support We have the highest regard for our esteem customers, and to meet this, we have geared up ourselves with following services across the country: •

We organize customer’s meets all over the country to have the first hand interaction, which enable us to interact with our customers and -3-

review their feedback one to one. We also strive to improve our services standards for more customer satisfaction. •

We have the key-client concept, where in we constantly monitor the upkeep of our products, being used for achieving highest level of service standards. The parameters governed by this (viz. Up-time, Preventive Maintenance Schedule etc.) are appraised by specialized team at the regional office and Head office. Further, these clients are provided with an Up Time Certificate authenticated by the respective user department and these are sent by the President & CEO himself.

We have across the country – Number of Machines

50,000

Number

photocopier) 10,000 (Telecom products alone) 1,000

of

Software

(All

products

including

Solutions Number of Professionals Number of Trained

14,000 5,000

Engineers Number of Offices Number of Service Centres Customer Satisfaction ISO Certification

170 cities 360 9 out of 10 * ISO 9001:2000 & ISO 14001:2004

* Survey done by With trained engineers around 360 locations around India, we are able to provide better customer support and reach well above the industrial customer satisfaction

level

standards.

HCL is itself synonymous with customer satisfaction, we are proud to offer the best solutions and services anywhere in India. The best in the “Corporate Users expectation and Satisfaction Survey 2003” - Voice & Data Magazine. -4-

HCL has been ranked No.5 among India’s Top 5 groups impacting the dynamics of the IT Industry - DataQuest “The Most Responsive Company, 2005”– IT Hardware Category by the Economic Times - Avaya Global Connect

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HCL’s Presence in India

Retail Loss Prevention Loss is one of the biggest profit killers on the retail market. Reducing loss is therefore essential in order to guarantee profitability and continuity for any type of retail organisation. Shrinkage is linked to causes which can be found both outside and inside of organisations. A holistic approach is thus essential if a loss prevention solution is to be successful. The increase of scale and internationalisation within the retail industry has changed the ways in which loss prevention is managed. These needs have resulted in a unique Integrated Loss Prevention Solution

Electronic Article Surveillance Electronic Article Surveillance systems are designed to protect retail stores against shoplifting. As a leading Solution provider HCL offers a wide range of systems, tags and accessories. HCL’s

systems are applicable in any retail

environment, from small shops to large hypermarkets.

EM Security Components EM Tags Hard Tags are available in different shapes and sizes. They are so hard and secure in nature that it is very hard to break the tag with bare hands. Soft Tags are basically used in products which are where hard tags cannot be attached like jewelries, watches, etc. Customized Soft Tags are similar to software tags mentioned above the only difference is that they are laminated for further reused

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KEY BENEFITS: •

No line of sight needed

•

Allows to check-out and check-in several items simultaneously

•

Information directly attached to product

•

Performing both identification and antitheft in one single operation

•

Different shape and sizes available

•

Able to tag almost anything

•

Accelerate scanning and identifying

EAS Gate There different size and shapes of EAS gates are available in the market. Many of gates can be used for advertising purpose, count number of people visited the showroom, etc

Detacher Detacher are hard metal item which are fixed on the table behind the sales counter, whenever any customer is purchasing the item, assistant on the sales -7-

team or detach the EM Hard Tag from the garment, accessories, etc so that it can be easily taken out of the boutique, retail, etc.

How it works Generally a retail shop have many types of items in it disposal keeping track of all the items is a very tedious jobs and top of that providing security all these items are also very problematic solution. Retail shop do not want to physically check each and every customer visiting to their shop; this will not only consume precious time of the staff but also give a very bad impression to the customers.

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According to the requirement HCL suggests different EM Tags which can be attached to the these items. Once these tags are attached to the items, company can easily track the security of the product.

EAS Gate installed at the entrance/exit gate will automatically give alarm if any customer is trying to steal the item from the shop / outlet, therefore it minimize the workload of the person deputed at the gate, and give free flow

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Any customer try to steal any of the items from the boutique will give alarm at the gate. The hard EM tags attached to the clothes can only be removed with the help of a detacher.

Detachers are fixed at the sales counter, where an assistance or the casher himself can remove the tags easily from the cloth with the help of a detacher.

Deliverables No 1

2 3 4 4

Particulars Option 1: Sensor Panel 1.2 to 1.4 Mts Width Option 2: Sensor Panel 1.4 to 1.8 Mts Width Hard Tags: Mini Square Soft Tags Soft Tags Customized to Hard Tags Detacher

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Qty 1 1 As pre requirements As per requirements As per requirements As per number of sales counter

Commercial No 1

Particulars Option 1: Sensor Panel 1.2 to 1.4 Mts Width

Qty 1

Option 2: Sensor Panel 1.4 to 1.8 Mts Width

1

2 3 4 5

Hard Tags: Mini Square Soft Tags Soft Tags customized to Hard Tags Detacher

1 1 1 1

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Installation Charges

Prices 1,30,000. 00 1,75,000. 00 27.00 14.00 30.00 14,000.0 0 15,000.0 0

Terms & Conditions: •

Delivery: 6-8 weeks from the date of receipt of the PO and payment.

•

Taxes: The above prices are exclusive of all local taxes. The same will be charged extra as applicable by HCL to (Client).

•

Warranty: There is a warranty on the solution purchased for one year from the date purchased. Thereafter, the warranty will continue to get extended on an annual basis as long as (Client) continues to renew the Annual Maintenance on an annual and timely basis from the second year onwards.

•

Validity of Prices: These prices are valid for 30 days.

•

Force Majeure: HCL shall be under no liability whatsoever on the occurrence of any Force Majeure event such as war, fire, arson, industrial action, orders of government or other duly constituted authority, any natural calamities or Act of God, etc.

•

HCL and (Client) will come into a agreement to fulfil the scope and when ever there is change in scope mutually will agree and the same in the agreement as and when it arises.

Hope the above is in order. - 11 -

Sincerely,

For HCL Infosystems Ltd.

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