Project Part 2

In the name of Allah the most merciful & the most gracious

Software Project Proposal of T.M.I.S (1.0.0.VH) (TELECOM MANAGEMENT INFORMATION SYSTEM) For:

(Pakistan Telecommunication Company Limited) PREPARED BY Student Name ID Semester Campus City Submission Date

Table of contents

S.No

Title

P.No

System analysis Document 1.

Information gathering about the current system (annual or computerized)……… …………………………………………………..

01

2.

Meeting with executive for getting permission…………….….. 01

3.

Tools used for information gathering………………………… 01

4.

Developing an interview… ……………………………………. 01-03 Analyzing the current systems gathered requirements

1.

High level Activity Diagram (how system Works) ….…………….

04

2.

Organizational structure ………………………………..

3.

Problem Area identification …................................................... 06

4.

05

Problem definition…………………………………………….....07

Information gathering about the current system (annual or computerized):

PTCL used both manual & computerized system for information gathering & the company has a website for the purpose of exchanging information inside as well as for general public. Company has its MIS for this function.

Meeting with executive for getting permission: I visit the organization named PTCL Jhelum. I introduce myself that I am doing MBA from virtual university & working on a project that is related to the PTCL. Therefore, I want to meet sub divisional officer for getting some information. After waiting sometime I was able to meet with SDO. After greeting, I describe the purpose of my visit & he cooperates fully with me for obtaining information.

Tools used for information gathering:

PTCL used computerized system for gathering information. We are connected with each other through internet & exchange information with each other through mails or phone calls. Developing an interview:

“Your little bit cooperation and right clicks are appreciated because these would help us to make a fair analysis to improve your

Communication, Information flow for the better decisions in future for making you more productive for the organization” Respondent profile: Name:_

Organization: PTCL Designation:

Experience:_______________

Objectives: • •

To analyze the information flow of an organization To know the problems existing into the information system 1. What are the organizational goals? Tell only main three goals? i. Hard working, honesty ii. Providing best facilities to its customers iii. Earn revenue 2. What are your three major responsibilities? i. Achieve the target ii. Satisfied the officers by excellent work iii. To make it profitable company 3. What is your reporting procedure? Good 4. What is your authority level? My authority level is 99. 5. What are the major problems which you faced or facing? Long time duty. 6. What do you think the deficiencies and issues in your information system? I am hopeful about my information system. Now it is deficiencies because all work is record on the computer. There is no need to separately enter data for each of the other related activities. Integrated packages can move data among several programs utilizing common commands & files structures. In fact, there are multiple applications using the same data simultaneously. Now I can any information within few minutes. 7. How do the information issues relate to the larger structure of company? The structure of the production system, the current inventories levels & the lot sizing procedure for each operation. Material requirements Planning Strategic plan Implications & barriers to successful implementation 8. What kinds of futuristic information services would be useful to your company? Making all system computerized. 9. What is your suggestion for your staff? Keep hard working 10. Are you satisfied with new system? Yes.

Likert Scale Questions: Keys: Please Encircle the appropriate key as you think fit.

Excellent 1

Good 2

Satisfactory 3

Below average 4

Bad 5

1. How would you grade flow of information in this organization? 1 2 3 4 5 2. How would you rate your attitude towards Senior Management or juniors?

2

1 3.

2

5

3

4

5

How much extent you are Information delivery response time? 1

5.

4

How would you rate your information security level? 1

4.

3

3

2

4

5

How much you grade your existing communication channel?

2

1

3

4

5

6. Grade your quality of work?

2

1

3

4

5

7. Rate your satisfaction towards this job? 1

2

3

4

5

3

4

5

8. Rate your reporting procedure? 1

2

11. Rate your employees work?

1

2

4

3

5

12. Rate your staff attitude towards you? 1

2

3

4

5

Official Stamp

Respondent Signature

Thanks for cooperation ……………………………..GOOK LUCK……………………………..

High level Activity Diagram (how system Works):

Organizational structure:

SDO

SUPERVISOR

AE

TECHNITION

Problem Area identification:

Following are the major problems that is facing by the PTCL. 1. Stock maintenance 2. Monthly reports 3. Poor system of communication 4. Slow decision making process 5. Staff overhead 6. Poor R & D facilities & lack of innovation 7. Bad reputation in terms of services 8. Poor customer loyalty 9. Lack of marketing skills 10. Reactive organization 11. Technology advancement

Problem definition:

PTCL is Pakistan’s largest telephone company that is providing telecom facilities to its customers all over the country but unfortunately it is facing so many problems. With the advancement of technology it is providing best services but it is also facing so many problems. “Wireless phone & mobile phone are affecting the value of line land phone.”