Process Management
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HR Solutions Made Simple
HR Solutions Made Simple
© 2004 Careercruise.com. All rights reserved.
HR Solutions Made Simple
About Us Careercruise is an HR Outsourcing Company is headquartered in India with state-ofart assessment centres in Mumbai and Bangalore. Our services range from large volume supply chain management , recruitments, assessments, pre-hire orientation, training , to HR process management like employee help desks, employee engagement programs and database management services.
Why Outsource Today’s business reality requires organizations to become increasingly more efficient in managing their human resources function. Attracting, retaining and developing human resources professionals and keeping up-to-date with the latest technology can prove difficult and costly for many organizations. Careercruise human resources outsourcing provides the knowledge and resources to expertly perform a part or all of a clients’ human resources function, allowing them to streamline their internal processes and concentrate on generating profit in their core business. Our trained staff, sophisticated human resources tools, and state-of-the-art telecommunication and computer systems can supplement, or replace, client-staffed systems. Careercruise offers a wide range of outsourcing options; staffing, selection and assessment, training and development.
© 2004 Careercruise.com. All rights reserved.
HR Solutions Made Simple
Channel Management Successful candidate attraction in a highly competitive world, where quality talent demand outstrips the supply is a combination of local market knowledge, specialist expertise and dedicated channel management effort Careecruise offers channel management capabilities to multiply your talent pool both in terms of quality and quantity Careercruise can manage a variety of specialist channels as client initiatives to reach key candidate markets. Job Advertisement Walk Ins Campus Recruitment Job Fairs Employee Referral Programs Internet job postings Consultants Outstation recruitment Careercruise undertakes the full responsibility of managing the event : organizing, sorting, screening, evaluating, candidate management, documentation and database management across the country for any of the stated events. Our multi-location presence ensures ready access to trained resources, infrastructure and local know how to carry out the process effectively
Employment Process Outsourcing As the challenges of staffing grow significantly greater with fluctuating needs or highvolume requirements, many companies choose to outsource all or part of their hiring process. Careercruise’s employment process outsourcing services help free you from the timeand cost-intensive administrative processes that any number of hiring scenarios demand. While you focus on core activities and strategic issues, we assure that qualified candidates are identified, screened, and hired – on time and on budget.
© 2004 Careercruise.com. All rights reserved.
HR Solutions Made Simple
Working on either a project or continuing basis, we supplement in-house capabilities or take responsibility for the entire operation. The organization benefits from having a professionally managed process that decreases cycle times, reduces selection and hiring expenses, and ultimately improves customer satisfaction. Careercruise delivers a full spectrum of hiring services, including: Resume management Candidate management Screening and interview Background verification Documantation MIS / Reporting The entire employment process can be administered onsite at a client’s location, remotely from our processing centers, or with a combined solution The benefits of outsourcing your hiring process include improvements in the following: Cycle times Process compliance Interview ratios Candidate satisfaction Cost-per-hire
© 2004 Careercruise.com. All rights reserved.
HR Solutions Made Simple
Selection Tools Careercruise manages pre-employment screening like test administration, assessments and simulations, pre-employment screening and interviewing Technological change has drastically increased the number of candidates applying for any given job, making it increasingly difficult to select the best people for your positions. Careercruise assesses candidates and provides clients with valid information on which to base vital selection decisions. Our services include: Test administration Pre-employment screening and interviewing Tele assessment Careercruise also offers an assortment of employment tests : computer based, teleassessment and paper and pencil tests. We administer both clients’ or ours. Careercruise acquires test , schedules candidates, sets up tests, supervises test sessions, collects supplies and answers, scores, and produces reports. The battery of tests available with us includes: Skill Tests
Aptitude Tests
Voice test
General
Listening
Numeric
Written English
Language
Computer Skills
Technical
Data Entry skills
Personality Profiling
Financial Skills
Competency Mapping
Customer Service Sales Acumen Careercruise screens and qualifies potential employees, enabling businesses to make more informed hiring decisions.
© 2004 Careercruise.com. All rights reserved.
HR Solutions Made Simple
HR Outsourcing Careercruise can manage your HR initiative both one time or on a continued basis lending you the bandwidth to roll out HR initiatives combining speed, rigour and quality without having to worry about the resources Technological change has drastically increased the number of candidates applying for any given job, making it increasingly difficult to select the best people for your positions. Careercruise assesses candidates and provides clients with valid information on which to base vital selection decisions. Our services include to provide you with the special edge, Policy deployment Employee Programs Employee help Desk Internal communication We can roll out both front end and backend transactions pertaining to the initiative eg reward programs, feedback surveys, communication program etc.
Employment Solutions Outsourcing We examine a client’s current staffing and training process and provide systematic recommendations for lowering cost per hire, decreasing cycle time, improving certifications and bringing numerous additional staffing efficiencies. Then, we develop an action plan to provide “win-win” scenarios for all involved, based on their roles and responsibility within the process Process Design and Validation Process Audit Process Certification Careercruise can help you increase workforce competencies and organizational performance through effective design - audit - validaton- certification process
© 2004 Careercruise.com. All rights reserved.
HR Solutions Made Simple
Contact Center Solutions Careercruise helps clients maximize human performance to improve their businesses, especially those involving customer relationship management. We identify the challenges, define the expectations, and then create customized programs that deliver business results Voice Test – Telephone based pre assessment tool to identify the candidates capability to service clients effectively Telephone Assessment Program - Experienced assessment professionals role-play with candidates and systematically measure the skills critical for success in telephone sales and service positions. Clients use these programs to enhance hiring success rates, reduce costly turnover, provide training, and certify the competency of existing staff. Customer Contact Monitoring - Our third party, quality monitoring solutions deliver objective, behaviorally detailed feedback on how customer contact is handled whether on the phone or over the Web. Clients receive an objective picture from the customer’s perspective on how well individual representatives or entire call centers are functioning, providing vital insights into the drivers of customer loyalty and retention. Then, benchmark-based consulting helps management close the gap between customer expectations and customer treatment. Work Force Training and Certification - The competency-based curriculum allows for equipping them with the knowledge and skills necessary to provide exceptional customer service. Periodic certifications to ensure that only the competent agents are assigned to the task including the use of specific software packages.
© 2004 Careercruise.com. All rights reserved.
HR Solutions Made Simple
Our Success Stories Other Clients
Agilent JP Morgan Bank Of America Accenture MSource Hewitt Vertex Honeywell E Funds 3G
Providing a win-win value proposition
American Express GIO - Gurgaon Plans to set up a BPO in Gurgaon. Partners with careercuise to outsource employment process. Careercruise studies their business requirement defines the selection process, identifies competencies, develops tools to evaluate and then provides on going process management Dell India - Bangalore Aleady 5000 strong in India. Partners with Careercruise to redesign their hiring process to improve the VOC scores on the floor and to bring down training attrition down from 25%. Careercuise studies the performance, identifies competencies, develops a mechanism to screen for the competencies, reengineers the process, trains and certifies assessors Convergys - Bangalore Facing resource crunch in the market. Partners with Careercruise to increase their reach and bandwidth. Careercruise understands and trains on their process. Replicates the process and manages it for them Fidelity Investments - Gurgaon Wants to build a strong network and brand name in the candidate community to attract the best talent. Outsources the employment process management to Careercruise. Careercruise works to improve visisbilty and branding in campuses and students community. Prudential India – Bombay Set up their BPO in India partner with Careercruise to outsource employment process management, Careercruise moves with the process, technology, quality systems, and reporting and documentation methods to roll out the process onsite.
© 2004 Careercruise.com. All rights reserved.
HR Solutions Made Simple
© 2004 Careercruise.com. All rights reserved.
HR Solutions Made Simple
About Us Careercruise is an HR Outsourcing Company is headquartered in India with state-ofart assessment centres in Mumbai and Bangalore. Our services range from large volume supply chain management , recruitments, assessments, pre-hire orientation, training , to HR process management like employee help desks, employee engagement programs and database management services.
Why Outsource Today’s business reality requires organizations to become increasingly more efficient in managing their human resources function. Attracting, retaining and developing human resources professionals and keeping up-to-date with the latest technology can prove difficult and costly for many organizations. Careercruise human resources outsourcing provides the knowledge and resources to expertly perform a part or all of a clients’ human resources function, allowing them to streamline their internal processes and concentrate on generating profit in their core business. Our trained staff, sophisticated human resources tools, and state-of-the-art telecommunication and computer systems can supplement, or replace, client-staffed systems. Careercruise offers a wide range of outsourcing options; staffing, selection and assessment, training and development.
© 2004 Careercruise.com. All rights reserved.
HR Solutions Made Simple
Channel Management Successful candidate attraction in a highly competitive world, where quality talent demand outstrips the supply is a combination of local market knowledge, specialist expertise and dedicated channel management effort Careecruise offers channel management capabilities to multiply your talent pool both in terms of quality and quantity Careercruise can manage a variety of specialist channels as client initiatives to reach key candidate markets. Job Advertisement Walk Ins Campus Recruitment Job Fairs Employee Referral Programs Internet job postings Consultants Outstation recruitment Careercruise undertakes the full responsibility of managing the event : organizing, sorting, screening, evaluating, candidate management, documentation and database management across the country for any of the stated events. Our multi-location presence ensures ready access to trained resources, infrastructure and local know how to carry out the process effectively
Employment Process Outsourcing As the challenges of staffing grow significantly greater with fluctuating needs or highvolume requirements, many companies choose to outsource all or part of their hiring process. Careercruise’s employment process outsourcing services help free you from the timeand cost-intensive administrative processes that any number of hiring scenarios demand. While you focus on core activities and strategic issues, we assure that qualified candidates are identified, screened, and hired – on time and on budget.
© 2004 Careercruise.com. All rights reserved.
HR Solutions Made Simple
Working on either a project or continuing basis, we supplement in-house capabilities or take responsibility for the entire operation. The organization benefits from having a professionally managed process that decreases cycle times, reduces selection and hiring expenses, and ultimately improves customer satisfaction. Careercruise delivers a full spectrum of hiring services, including: Resume management Candidate management Screening and interview Background verification Documantation MIS / Reporting The entire employment process can be administered onsite at a client’s location, remotely from our processing centers, or with a combined solution The benefits of outsourcing your hiring process include improvements in the following: Cycle times Process compliance Interview ratios Candidate satisfaction Cost-per-hire
© 2004 Careercruise.com. All rights reserved.
HR Solutions Made Simple
Selection Tools Careercruise manages pre-employment screening like test administration, assessments and simulations, pre-employment screening and interviewing Technological change has drastically increased the number of candidates applying for any given job, making it increasingly difficult to select the best people for your positions. Careercruise assesses candidates and provides clients with valid information on which to base vital selection decisions. Our services include: Test administration Pre-employment screening and interviewing Tele assessment Careercruise also offers an assortment of employment tests : computer based, teleassessment and paper and pencil tests. We administer both clients’ or ours. Careercruise acquires test , schedules candidates, sets up tests, supervises test sessions, collects supplies and answers, scores, and produces reports. The battery of tests available with us includes: Skill Tests
Aptitude Tests
Voice test
General
Listening
Numeric
Written English
Language
Computer Skills
Technical
Data Entry skills
Personality Profiling
Financial Skills
Competency Mapping
Customer Service Sales Acumen Careercruise screens and qualifies potential employees, enabling businesses to make more informed hiring decisions.
© 2004 Careercruise.com. All rights reserved.
HR Solutions Made Simple
HR Outsourcing Careercruise can manage your HR initiative both one time or on a continued basis lending you the bandwidth to roll out HR initiatives combining speed, rigour and quality without having to worry about the resources Technological change has drastically increased the number of candidates applying for any given job, making it increasingly difficult to select the best people for your positions. Careercruise assesses candidates and provides clients with valid information on which to base vital selection decisions. Our services include to provide you with the special edge, Policy deployment Employee Programs Employee help Desk Internal communication We can roll out both front end and backend transactions pertaining to the initiative eg reward programs, feedback surveys, communication program etc.
Employment Solutions Outsourcing We examine a client’s current staffing and training process and provide systematic recommendations for lowering cost per hire, decreasing cycle time, improving certifications and bringing numerous additional staffing efficiencies. Then, we develop an action plan to provide “win-win” scenarios for all involved, based on their roles and responsibility within the process Process Design and Validation Process Audit Process Certification Careercruise can help you increase workforce competencies and organizational performance through effective design - audit - validaton- certification process
© 2004 Careercruise.com. All rights reserved.
HR Solutions Made Simple
Contact Center Solutions Careercruise helps clients maximize human performance to improve their businesses, especially those involving customer relationship management. We identify the challenges, define the expectations, and then create customized programs that deliver business results Voice Test – Telephone based pre assessment tool to identify the candidates capability to service clients effectively Telephone Assessment Program - Experienced assessment professionals role-play with candidates and systematically measure the skills critical for success in telephone sales and service positions. Clients use these programs to enhance hiring success rates, reduce costly turnover, provide training, and certify the competency of existing staff. Customer Contact Monitoring - Our third party, quality monitoring solutions deliver objective, behaviorally detailed feedback on how customer contact is handled whether on the phone or over the Web. Clients receive an objective picture from the customer’s perspective on how well individual representatives or entire call centers are functioning, providing vital insights into the drivers of customer loyalty and retention. Then, benchmark-based consulting helps management close the gap between customer expectations and customer treatment. Work Force Training and Certification - The competency-based curriculum allows for equipping them with the knowledge and skills necessary to provide exceptional customer service. Periodic certifications to ensure that only the competent agents are assigned to the task including the use of specific software packages.
© 2004 Careercruise.com. All rights reserved.
HR Solutions Made Simple
Our Success Stories Other Clients
Agilent JP Morgan Bank Of America Accenture MSource Hewitt Vertex Honeywell E Funds 3G
Providing a win-win value proposition
American Express GIO - Gurgaon Plans to set up a BPO in Gurgaon. Partners with careercuise to outsource employment process. Careercruise studies their business requirement defines the selection process, identifies competencies, develops tools to evaluate and then provides on going process management Dell India - Bangalore Aleady 5000 strong in India. Partners with Careercruise to redesign their hiring process to improve the VOC scores on the floor and to bring down training attrition down from 25%. Careercuise studies the performance, identifies competencies, develops a mechanism to screen for the competencies, reengineers the process, trains and certifies assessors Convergys - Bangalore Facing resource crunch in the market. Partners with Careercruise to increase their reach and bandwidth. Careercruise understands and trains on their process. Replicates the process and manages it for them Fidelity Investments - Gurgaon Wants to build a strong network and brand name in the candidate community to attract the best talent. Outsources the employment process management to Careercruise. Careercruise works to improve visisbilty and branding in campuses and students community. Prudential India – Bombay Set up their BPO in India partner with Careercruise to outsource employment process management, Careercruise moves with the process, technology, quality systems, and reporting and documentation methods to roll out the process onsite.
© 2004 Careercruise.com. All rights reserved.
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