Principles For Community Engagement 2006
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0RINCIPLES FOR %NGAGEMENT WITH
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0RINCIPLES FOR %NGAGEMENT WITH
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-INISTERIAL #OUNCIL ON -INERAL AND 0ETROLEUM 2ESOURCES
.ATIONAL ,IBRARY OF !USTRALIA #ATALOGUE $ATA )3". ¥ 4HIS WORK IS COPYRIGHT TO THE -INISTERIAL #OUNCIL ON -INERAL AND 0ETROLEUM 2ESOURCES -#-02 )T MAY BE REPRODUCED IN WHOLE OR IN PART SUBJECT TO THE INCLUSION OF AN ACKNOWLEDGMENT OF THE SOURCE AND NO COMMERCIAL USAGE OR SALE 2EPRODUCTION FOR PURPOSES OTHER THAN THOSE INDICATED ABOVE REQUIRES WRITTEN PERMISSION FROM THE -#-02 3ECRETARIAT '0/ "OX #ANBERRA !#4 0RINTED BY 5NION /FFSET 0RINTERS
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7HAT IS THIS DOCUMENT
7HO IS ENGAGED
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#URRENT APPROACHES TO COMMUNITY AND STAKEHOLDER ENGAGEMENT BY THE RESOURCES INDUSTRY
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#OMMUNICATION
4RANSPARENCY
#OLLABORATION
)NCLUSIVENESS
)NTEGRITY
3500/24).' $/#5-%.4!4)/. 'LOSSARY OF TERMS
&URTHER READING
!CKNOWLEDGEMENTS
0520/3% 7(!4 )3 4()3 $/#5-%.4 4HIS DOCUMENT SETS OUT PRINCIPLES FOR EFFECTIVE LIAISON BETWEEN THE RESOURCES SECTOR THE COMMUNITY AND STAKEHOLDERS )T IS INTENDED AS A GUIDE FOR ANYONE ASSOCIATED WITH THE EXPLORATION AND DEVELOPMENT OF MINERAL COAL OIL AND GAS RESOURCES 'ENUINE ENGAGEMENT WITH STAKEHOLDERS IS ESSENTIAL FOR PROMOTING AND ACHIEVING SUSTAINABLE DEVELOPMENT &URTHER INFORMATION ON PRINCIPLES STRATEGIES TOOLKITS AND PRACTICES FOR COMMUNITY ENGAGEMENT ARE LISTED IN FURTHER READING 4HE PRINCIPLES AND THE CORRESPONDING ELEMENTS UNDER EACH ARE GENERAL STATEMENTS OF GOOD PRACTICE FOR USE BY GOVERNMENTS INDUSTRY AND COMMUNITIES 4HESE PRINCIPLES DO NOT PRESCRIBE SPECIlC WAYS TO ENGAGE MANY FACTORS INCLUDING THE TYPE SCALE AND LOCATION OF EACH INDIVIDUAL OPERATION CREATE UNIQUE CONDITIONS REQUIRING A SPECIlC APPLICATION OF THE PRINCIPLES TO ACHIEVE THE MOST PRACTICAL OUTCOME 4HE PRINCIPLES ARE INTENDED TO HELP PEOPLE IN THE RESOURCES SECTOR IMPROVE THEIR ENGAGEMENT SKILLS 4HEY SHOULD ALSO HELP COMPANIES RECOGNISE WHEN THEY NEED TO GET HELP FROM OUTSIDE EXPERTS IN COMMUNITY CONSULTATION 4HE NATURE OF OPERATIONS IN THE RESOURCES SECTOR WHETHER THEY ARE IN EXPLORATION MINING OR IN THE PETROLEUM AND PIPELINE INDUSTRIES MEAN THEY HAVE ECONOMIC ENVIRONMENTAL AND SOCIAL EFFECTS 4HE SECTOR IS THE SOURCE OF A SIGNIlCANT PROPORTION OF THE MATERIALS AND ENERGY ON WHICH SOCIETY DEPENDS )T SUPPORTS REGIONAL COMMUNITIES CREATES EMPLOYMENT PROVIDES FACILITIES AND ENHANCES SERVICES INCLUDING HEALTH EDUCATION AND WELFARE THROUGH ITS CONTRIBUTION TO LOCAL REGIONAL AND NATIONAL ECONOMIES 4HE INDUSTRYS COMMITMENT TO SUSTAINABLE DEVELOPMENT INCLUDES MINIMISING ANY POSSIBLE ADVERSE EFFECTS ON THE COMMUNITY OR ENVIRONMENT 4HE RESOURCES SECTOR HAS LONG RECOGNISED THAT TO MAINTAIN ITS SOCIAL LICENCE TO OPERATE IT MUST ENGAGE CONSTRUCTIVELY WITH COMMUNITIES AND STAKEHOLDERS AND HAS DEVELOPED THE EXPERTISE AND SKILLS TO DO SO 4HE -INISTERIAL #OUNCIL ON -INERAL AND 0ETROLEUM 2ESOURCES -#-02 RECOGNISES THE IMPORTANCE OF THE SECTOR TO
THE COMMUNITY AND ALSO THE VALUE OF EFFECTIVE ENGAGEMENT AND HAS DEVELOPED THIS AGREED SET OF PRINCIPLES IN COLLABORATION WITH INDUSTRY AND OTHER STAKEHOLDERS )T IS BECOMING INCREASINGLY IMPORTANT THAT ALL PARTIES LEARN TO USE PUBLIC PARTICIPATION EFFECTIVELY GIVEN LIMITED COMMUNITY CAPACITY TO ENSURE THAT ENGAGEMENT WITH THE COMMUNITY AND STAKEHOLDERS GOES BEYOND SIMPLY MEETING THE FORMAL REQUIREMENTS OF LEGISLATION
7(/ )3 %.'!'%$ #/--5.)4)%3 !.$ 34!+%(/,$%23 4HESE PRINCIPLES DRAW ON THE UNDERSTANDING OF @COMMUNITY AND @STAKEHOLDERS OUTLINED IN THE 'UIDANCE FOR )MPLEMENTATION OF `ÕÀ}Ê6>ÕiÊpÊÌ iÊÕÃÌÀ>>Ê iÀ>ÃÊ`ÕÃÌÀÞÊÀ>iÜÀÊvÀÊ-ÕÃÌ>>LiÊ iÛi«iÌ LAUNCHED BY THE -INERALS #OUNCIL OF !USTRALIA IN /CTOBER
#/--5.)49 ).#,5$).' ,/#!, !.$ !&&%#4%$ #/--5.)49 ! COMMUNITY IS A GROUP OF PEOPLE LIVING IN A PARTICULAR AREA OR REGION )N RESOURCE INDUSTRY TERMS COMMUNITY IS GENERALLY APPLIED TO THE INHABITANTS OF IMMEDIATE AND SURROUNDING AREAS WHO ARE AFFECTED BY A COMPANYS ACTIVITIES 4HE RESOURCES INDUSTRY NEEDS TO RECOGNISE THE IMPORTANT ROLE THAT COMMUNITIES CAN PLAY IN DEVELOPMENT PLANNING AND OPERATIONS AND THE SIGNIlCANT INmUENCE THEY CAN HAVE ON PROPOSED DEVELOPMENTS #OMPANIES MUST HAVE THE RIGHT ATTITUDE TO COMMUNITY AND STAKEHOLDER ENGAGEMENT AS COMMUNITIES WILL RECOGNISE CONSULTATION THAT IS NOT GENUINE AND A MUTUALLY SATISFACTORY CONCLUSION WILL BE DELAYED OR NOT REACHED 4HE RESOURCES INDUSTRY NEEDS TO ADDRESS COMMUNITY AND STAKEHOLDER CONSULTATION AS A CENTRAL PART OF ITS BUSINESS NOT A PERIPHERAL @PART OF THE PROCESS 4HE TERM V>ÊÀÊ ÃÌÊVÕÌÞ IS USUALLY APPLIED TO THOSE LIVING IN THE i`>ÌiÊÛVÌÞ OF AN OPERATION WHETHER INDIGENOUS OR NON INDIGENOUS PEOPLE AND WHO MAY HAVE CULTURAL AFlNITY WITH A CLAIM TO OR DIRECT OWNERSHIP OF AN AREA AFFECTED BY THE OPERATION vviVÌi`ÊVÕÌÞ REFERS TO THE MEMBERS OF THE COMMUNITY AFFECTED BY A COMPANYS ACTIVITIES 4HE EFFECTS ARE MOST COMMONLY SOCIAL INCLUDING CULTURAL AND SPIRITUAL ECONOMIC ENVIRONMENTAL AND POLITICAL 7HILE THE ECONOMIC AND
ASSOCIATED SOCIAL IMPACTS OF A COMPANY MAY BE EXTENSIVE AND OPERATE AT PROVINCIAL STATE OR NATIONAL LEVELS THESE BROADER IMPACTS WOULD NOT TYPICALLY BE USED TO DElNE THE AFFECTED COMMUNITY
34!+%(/,$%23 !T THE 7ORLD 3UMMIT ON 3USTAINABLE $EVELOPMENT STAKEHOLDERS WERE DElNED AS @THOSE WHO HAVE AN INTEREST IN A PARTICULAR DECISION EITHER AS INDIVIDUALS OR REPRESENTATIVES OF A GROUP 4HIS INCLUDES PEOPLE WHO INmUENCE A DECISION OR V> INmUENCE IT AS WELL AS THOSE AFFECTED BY IT 3TAKEHOLDERS MIGHT INCLUDE LOCAL COMMUNITY MEMBERS NON GOVERNMENT ORGANISATIONS GOVERNMENTS SHAREHOLDERS AND EMPLOYEES )T SHOULD BE RECOGNISED THAT SOME STAKEHOLDERS HAVE DIFFERENT VALUE SYSTEMS PROTOCOLS AND CUSTOMS
"!#+'2/5.$ 4HE -#-02 IS AN INTERGOVERNMENTAL COUNCIL OF #OMMONWEALTH 3TATE AND 4ERRITORY RESOURCES -INISTERS WHICH CONTRIBUTES TO THE NATIONAL WELL BEING BY PROMOTING THE PROGRESSIVE AND SUSTAINABLE DEVELOPMENT OF THE !USTRALIAN MINING MINERALS AND PETROLEUM INDUSTRIES 4HE -#-02 COMMISSIONED THESE *ÀV«iÃÊ vÀÊ }>}iiÌÊÜÌ Ê ÕÌiÃÊ>`Ê-Ì>i `iÀà IN ORDER TO REALISE THE VISION IT DEVELOPED IN FOR THE RESOURCES INDUSTRY TO NAMELY THAT ÕÃÌÀ>>ÊÃÊÀiV}Ãi`Ê>ÃÊ>ÊÜÀ`V>ÃÃÊV>ÌÊvÀÊiÀ>ÃÊ>`Ê «iÌÀiÕÊiÝ«À>ÌÊ>`Ê`iÛi«iÌ]ÊÜÌ Ê>ÊV«iÌÌÛiÊÀiÃÕÀViÃÊ `ÕÃÌÀÞÊÛ>Õi`ÊvÀÊÌÃÊVÌÀLÕÌÊÌÊÌ iÊÃÕÃÌ>>LiÊ`iÛi«iÌÊvÊÌ iÊ >ÌÊ>`ÊÌ iÊÜÀ`° 4HIS RECOGNITION WILL COME FROM AMONG OTHER ELEMENTS A } ÊiÛiÊvÊVÕÌÞÊi}>}iiÌÊ>`ÊVÕÌÞÊ>««ÀiV>ÌÊvÊÌ iÊ `ÕÃÌÀÞ½ÃÊVÌÀLÕÌÊÌÊ>ÊÃÕÃÌ>>LiÊvÕÌÕÀi° 4HE -#-02 6ISION IS AN IMPORTANT STARTING POINT )T RECOGNISES THAT GOVERNMENTS AND GOVERNMENT AGENCIES HAVE A DIRECT ROLE IN ENGAGING COMMUNITIES ON HOW LEGISLATION POLICIES PROGRAMS AND INDUSTRY PLANS WILL AFFECT THEM +EY PRIORITIES FOR ACHIEVING THE -#-02 6ISION ARE VALUING COMMUNITY AND CONTRIBUTING TO SUSTAINABLE DEVELOPMENT 4HE #OUNCIL BELIEVES THAT TO BE HIGHLY VALUED BY SOCIETY FOR CONTRIBUTING NOT ONLY ECONOMICALLY BUT ALSO SOCIALLY AND ENVIRONMENTALLY THAT IS A TRIPLE BOTTOM LINE OUTCOME AND SO MAINTAIN ITS ÃV>Ê ViViÊÌÊ«iÀ>Ìi THE INDUSTRY MUST ■
OPERATE TO ACCEPTED WORLDS BEST ENVIRONMENTAL PRACTICES
■
DEMONSTRATE AN OVERRIDING COMMITMENT TO THE HEALTH AND SAFETY OF ITS EMPLOYEES AND THE COMMUNITIES IN WHICH IT OPERATES
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CONSULT EFFECTIVELY WITH COMMUNITIES ON DECISIONS THAT MAY AFFECT THEM
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CREATE ECONOMIC BENElTS FOR SHAREHOLDERS EMPLOYEES AND LOCAL COMMUNITIES AS WELL AS THE NATION AS OWNER OF THE RESOURCE
)N SPONSORING THE DEVELOPMENT OF THESE PRINCIPLES THE #OUNCIL EMPHASISES ■
INCREASING THE LEVEL OF COMMUNITY ENGAGEMENT WITH THE INDUSTRY
■
IMPROVING THE QUALITY OF COMMUNITY CONSULTATION AND PARTICIPATION IN DECISION MAKING PROCESSES
4HE PRINCIPLES FOLLOW OTHER !USTRALIAN 'OVERNMENT POSITIONS ON ENGAGEMENT SUCH AS THE 0RINCIPLES OF #ONSULTATION DETAILED IN THE .ATIONAL %NVIRONMENT 0ROTECTION #OUNCIL .%0# *ÀÌVÊvÀÊ ÃÕÌ>Ì 4HE .%0# KEY CONSULTATION OBJECTIVES INCLUDE ■
ENHANCING POSITIVE RELATIONSHIPS WITH COMMUNITIES AND STAKEHOLDERS
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MAXIMISING STAKEHOLDER OPPORTUNITY TO PROVIDE INFORMATION AND FEEDBACK
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MAXIMISING UNDERSTANDING AND TIMELY INVOLVEMENT OF STAKEHOLDERS IN COMPANY DECISIONS THAT MAY AFFECT THE LOCAL COMMUNITY INCLUDING THEIR SOCIAL WELL BEING ENVIRONMENT AND ECONOMY
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ENHANCING THE EVALUATION OF COMPANY CONSULTATION PROCESSES
#522%.4 !002/!#(%3 4/ #/--5.)49 !.$ 34!+%(/,$%2 %.'!'%-%.4 "9 4(% 2%3/52#%3 ).$53429 4HE RESOURCES INDUSTRY LOCALLY AND INTERNATIONALLY HAS ACKNOWLEDGED THE NEED TO DEVELOP AND IMPLEMENT STRATEGIES FOR EFFECTIVE ENGAGEMENT ! KEY ELEMENT OF THE )NTERNATIONAL #OUNCIL ON -INING AND -ETALS )#-- 3USTAINABLE $EVELOPMENT FRAMEWORK IS THE PRINCIPLES IT HAS ADOPTED TO ENDORSE CONTINUAL IMPROVEMENT AND THE INDUSTRYS CONTRIBUTION TO SUSTAINABLE DEVELOPMENT /NE OF THE )#-- PRINCIPLES IS TO «iiÌÊivviVÌÛiÊ>`ÊÌÀ>ë>ÀiÌÊi}>}iiÌ]ÊVÕV>ÌÊ>`Ê `i«i`iÌÞÊÛiÀwi`ÊÀi«ÀÌ}Ê>ÀÀ>}iiÌÃÊÜÌ ÊÕÀÊÃÌ>i `iÀà / iÊii`ÊvÀÊi}>}iiÌÊV>ÊLiÊÃiiÊÊ>ÞÊvÊÌ iÊiiiÌÃÊvÊÌ iÊ Ê «ÀV«ið
`ÕÀ}Ê6>ÕiÊpÊÌ iÊÕÃÌÀ>>Ê iÀ>ÃÊ`ÕÃÌÀÞÊÀ>iÜÀÊvÀÊ-ÕÃÌ>>LiÊ iÛi«iÌ /CTOBER DEVELOPED BY THE -INERALS #OUNCIL OF !USTRALIA PROVIDES GUIDANCE FOR OPERATIONAL LEVEL IMPLEMENTATION OF THE )#-- PRINCIPLES AND ELEMENTS BY THE !USTRALIAN MINING INDUSTRY WWWMINERALSORGAU `ÕÀ}Ê
6>ÕiÊREQUIRES PARTIES TO @IMPLEMENT EFFECTIVE AND TRANSPARENT ENGAGEMENT COMMUNICATIONS AND INDEPENDENTLY VERIlED REPORTING ARRANGEMENTS WITH STAKEHOLDERS RECOGNISING THE VALUE OF EFFECTIVE COMMUNITY ENGAGEMENT IN ENSURING THAT THE MINING INDUSTRY REMAINS SUSTAINABLE 3IMILARLY THE !USTRALIAN 0ETROLEUM 0RODUCTION AND %XPLORATION !SSOCIATION !00%! HAS DRAWN ON THE )#-- PRINCIPLES IN DEVELOPING THE !00%! 0RINCIPLES OF #ONDUCT 3EPTEMBER 0RINCIPLE @/PEN AND EFFECTIVE ENGAGEMENT WITH THE COMMUNITIES IN WHICH WE OPERATE NOTES THE VALUE OF EFFECTIVE WELL MANAGED AND OPEN CONSULTATION ON BUILDING CONlDENCE IN THE INDUSTRY 4HE PRINCIPLE RECOGNISES THAT ivviVÌÛiÊi}>}iiÌÊÜÌ ÊVÕÌiÃÊVÕV>ÌiÃÊÌ iÊiÞÊ «>VÌÃÊÌÊÃÌ>i `iÀÃ]Ê}>ÃÊ>ÊÕ`iÀÃÌ>`}ÊvÊVÕÌÞÊÛ>ÕiÃ]Ê VViÀÃÊ>`ÊÌiÀiÃÌÃ]Ê>`ÊÀiV}ÃiÃÊÌ iÊ«ÀÌ>ViÊvÊVÕÌÞÊ i}>}iiÌÊ>ÃÊ>Ê}}Ê«ÀViÃÃ°Ê 4HE VALUE OF EFFECTIVE ENGAGEMENT IS CLEAR IN A NUMBER OF PRINCIPLES IN !00%!S *ÀV«iÃÊvÊ `ÕVÌ WWWAPPEACOMAU 4HE !USTRALIAN 0IPELINES )NDUSTRY !SSOCIATION REVISED #ODE OF %NVIRONMENTAL 0RACTICE REFERS READERS TO THESE -#-02 0RINCIPLES )N THE REVISED #ODE THE SECTION ON 3TAKEHOLDER #ONSULTATION STATES THAT -Ì>i `iÀÊVÃÕÌ>ÌÊà Õ`ÊVÌÕiÊÌ ÀÕ} ÕÌÊÊÌ iÊviÊvÊ>Ê ««iiÊ«ÀiVÌÊÌÊiÃÕÀiÊÌ >ÌÊÌ iÊVÕÌÞÊ>`ÊÌ iÊ«À«iÌÊ>ÀiÊ >`iµÕ>ÌiÞÊ>Ü>ÀiÊvÊÌ iÊÃÃÕiÃ°Ê ÃÕÌ>ÌÊ>ÜÃÊÌ iÊ«À«iÌÊÌÊÊ >Ì>Ê>Ê«iÊ>««À>V ÊÌÊ«ÀiVÌÊ`iÛi«iÌÊ>`Ê«iÀ>ÌÊLÞÊ `iÌvÞ}Ê>`Ê>``ÀiÃÃ}Ê«ÌiÌ>ÊiÛÀiÌ>ÊÃÃÕið )T GOES ON TO OUTLINE THE KEY ELEMENTS IN AN EFFECTIVE CONSULTATION PROCESS )DENTIlCATION OF 3TAKEHOLDERS $EVELOPMENT OF A #ONSULTATION 0ROCESS AND )DENTIlCATION AND !DDRESSING OF )SSUES AND THEN REFERS TO OTHER GUIDELINES SUCH AS THE -#-02 0RINCIPLES INDICATING THAT -ÕV Ê«ÕLV>ÌÃÊÊà Õ`ÊLiÊVÃÕÌi`ÊvÀÊ}Õ`>ViÊÊVÃÕÌ>ÌÊ >`ÊvÀ>ÌÊ`ÃÌÀLÕÌÊÊÌÊ>` `iÀÃÊ>`ÊÊÃÌ>i `iÀðÊÊ ÜÜÜ°>«>°iÌ°>Õ®
).42/$5#4)/. %NGAGEMENT REQUIRES AN OPEN ACTIVE AND VOLUNTARY APPROACH TO DIALOGUE THAT IDENTIlES THE CURRENT POSITIONS OF ALL PARTIES OUTLINES THEIR OBJECTIVES AND OUTCOMES AND DISCUSSES AND IDENTIlES THE PROCESSES TO BEST ACHIEVE THEM 4HE PARTIES TO ENGAGEMENT MAY CHANGE OVER TIME BUT ENGAGEMENT ITSELF IS A CONTINUAL PROCESS %FFECTIVE ENGAGEMENT WITH THE COMMUNITY AND STAKEHOLDERS IS ESSENTIAL FOR ANY SUCCESSFUL ENTERPRISE )T CAN ALSO RESULT IN A MORE EFlCIENT USE OF lNANCIAL RESOURCES THROUGH ■
REDUCED RISK OF SOCIAL CONmICT AND ASSOCIATED DELAYS AND COSTS
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ENSURING COMPLIANCE WITH THE RELEVANT LEGISLATIVE FRAMEWORK
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QUICKER AND SMOOTHER PERMITTING AND APPROVALS PROCESSES
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REDUCED RISK OF CRITICISM AND RESISTANCE FROM OUTSIDE PARTIES
%NGAGEMENT IS AN ONGOING AND MULTI FACETED PROCESS THAT CAN INCLUDE ■
PROVIDING INFORMATION
■
CAPACITY BUILDING TO EQUIP COMMUNITIES AND STAKEHOLDERS TO EFFECTIVELY ENGAGE
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LISTENING AND RESPONDING TO COMMUNITY AND STAKEHOLDER CONCERNS
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INCLUDING COMMUNITIES AND STAKEHOLDERS IN RELEVANT DECISION MAKING PROCESSES
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DEVELOPING GOODWILL AND A BETTER UNDERSTANDING OF OBJECTIVES AND PRIORITIES LEADING TO CONlDENCE IN DECISIONS
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ESTABLISHING A REALISTIC UNDERSTANDING OF POTENTIAL OUTCOMES
%FFECTIVE ENGAGEMENT REQUIRES MORE THAN JUST ADDRESSING RIGHTS AND RESPONSIBILITIES )T CANNOT BE A COERCED ACTION BUT MUST BE AN INTEGRAL PART OF CORE BUSINESS PLANNING %NGAGEMENT SHOULD BE MAINTAINED THROUGHOUT THE LIFE OF A PROJECT FROM THE PLANNING STAGE THROUGH TO CONSTRUCTIONIMPLEMENTATION OPERATIONREVIEW AND lNALLY THROUGH TO CLOSURE
-#-02 02).#)0,%3 &/2 %.'!'%-%.4 7)4( #/--5.)4)%3 !.$ 34!+%(/,$%23 4HIS SECTION PROVIDES AN OVERVIEW OF THE CONCEPTS PRINCIPLES AND ELEMENTS NECESSARY FOR ENGAGEMENT AND THEREBY THE BUILDING OF POSITIVE RELATIONSHIPS WITH COMMUNITIES AND STAKEHOLDERS 4HIS DOCUMENT DRAWS ON EXISTING PRINCIPLES THAT IDENTIFY THE KEY ELEMENTS FOR EFFECTIVE ENGAGEMENT -ANY RESOURCE COMPANIES HAVE WELL ESTABLISHED POLICIES AND PROCEDURES FOR ENGAGING COMMUNITIES AND STAKEHOLDERS 3UCH POLICIES AND PROCEDURES ARE NECESSARY TO ENSURE STRONG WORKING RELATIONSHIPS AND TO SECURE ACCESS TO RESOURCES 4HE -#-02 PRINCIPLES CAN HELP PEOPLE IN THE RESOURCES SECTOR DEVELOP ENGAGEMENT POLICIES AT A CORPORATE LEVEL AND PROVIDE A GUIDE TO EXAMPLES OF EFFECTIVE ENGAGEMENT AT A SITE SPECIlC LEVEL )T IS ANTICIPATED THAT AS GOVERNMENTS AND RESOURCE COMPANIES REVIEW THEIR APPROACHES TO ENGAGEMENT IN THE LIGHT OF THESE PRINCIPLES A CONSISTENT PURPOSE AND APPROACH WILL EMERGE THAT WILL BENElT ALL PARTIES 4HE PRINCIPLES AND THE CORRESPONDING ELEMENTS UNDER EACH SERVE AS GENERAL STATEMENTS OF GOOD PRACTICE FOR USE BY GOVERNMENTS INDUSTRY AND COMMUNITIES 4HESE PRINCIPLES DO NOT PRESCRIBE HOW TO SPECIlCALLY ENGAGE AS IT IS RECOGNISED THAT MANY FACTORS INCLUDING THE TYPE SCALE AND LOCATION OF EACH INDIVIDUAL OPERATION CREATE UNIQUE CONDITIONS REQUIRING A SPECIlC APPLICATION OF THE PRINCIPLES TO ACHIEVE THE MOST PRACTICAL OUTCOME 4HE PRINCIPLES ARE INTENDED TO HELP THE SECTOR TO ASK THE RIGHT QUESTIONS AND lND THE APPROPRIATE ANSWERS TO IMPROVE ITS ENGAGEMENT SKILLS /NGOING EVALUATION IS AN IMPORTANT PART OF THE IMPLEMENTATION OF THESE PRINCIPLES %VALUATION THROUGH MONITORING AND REVIEWING THE ENGAGEMENT PROCESSES AND SEEKING TIMELY FEEDBACK WILL ASSESS THE EFFECTIVENESS OF ENGAGEMENT AND IDENTIFY AREAS FOR FUTURE FOCUS AND IMPROVEMENT ENCOURAGING A CULTURE OF CONTINUAL IMPROVEMENT AND OPENNESS
-#-02 02).#)0,%3 &/2 %.'!'%-%.4 7)4( #/--5.)4)%3 !.$ 34!+%(/,$%23 #/--5.)#!4)/. "«iÊ>`ÊivviVÌÛiÊi}>}iiÌÊÛÛiÃÊLÌ ÊÃÌi}Ê>`ÊÌ>} A 4WO WAY COMMUNICATION B #LEAR ACCURATE AND RELEVANT INFORMATION C 4IMELINESS
42!.30!2%.#9
i>ÀÊ>`Ê>}Àii`ÊvÀ>ÌÊ>`Êvii`L>VÊ«ÀViÃÃià A 4RANSPARENCY B 2EPORTING
#/,,!"/2!4)/. 7À}ÊV«iÀ>ÌÛiÞÊÌÊÃiiÊÕÌÕ>ÞÊLiiwV>ÊÕÌViÃ
).#,53)6%.%33 ,iV}Ãi]ÊÕ`iÀÃÌ>`Ê>`ÊÛÛiÊVÕÌiÃÊ>`ÊÃÌ>i `iÀÃÊi>ÀÞÊ>`Ê Ì ÀÕ} ÕÌÊÌ iÊ«ÀViÃÃ
).4%'2)49
`ÕVÌÊi}>}iiÌÊÊ>Ê>iÀÊÌ >ÌÊvÃÌiÀÃÊÕÌÕ>ÊÀiëiVÌÊ>`ÊÌÀÕÃÌ ! DESCRIPTION OF THE ELEMENTS OF THESE PRINCIPLES IS INCLUDED IN DETAIL ON THE SUBSEQUENT PAGES
02).#)0,%3 !.$ %,%-%.43 3UCCESSFUL ENGAGEMENT IS BASED ON SOME SIMPLE PRACTICAL PRINCIPLES THAT REPRESENT A MIX OF COMMON SENSE GOOD BUSINESS PRACTICE AND ETHICAL CONSIDERATIONS 4HE KEY PRINCIPLES FOR EFFECTIVE COMMUNITY AND STAKEHOLDER ENGAGEMENT WHICH THE -#-02 ENCOURAGES THE RESOURCES SECTOR TO ADOPT ARE
#/--5.)#!4)/. "«iÊ>`ÊivviVÌÛiÊi}>}iiÌÊÛÛiÃÊLÌ ÊÃÌi}Ê>`ÊÌ>}
47/ 7!9 #/--5.)#!4)/. 7(/ $/ #/-0!.)%3 .%%$ 4/ 4!,+ !.$ ,)34%. 4/ ■
&OSTER CO OWNERSHIP OF THE COMMUNICATION PROCESS
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#LEARLY DElNE LINES OF COMMUNICATION
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-AXIMISE COMMUNITY AND STAKEHOLDER OPPORTUNITIES TO SAY WHAT THEY WANT AND TO PROVIDE INFORMATION AND FEEDBACK
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%NSURE COMPANY REPRESENTATIVES TAKE PART IN CONSULTATION AND ARE ACCESSIBLE TO COMMUNITIES AND STAKEHOLDERS
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$EMONSTRATE ACTIVE LISTENING BY RESPONDING TO THE ISSUES OF EACH COMMUNITY AND STAKEHOLDER GROUP AND BEING SENSITIVE TO THEIR CONCERNS
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$ETERMINE AND USE THE RIGHT CHANNELS OF COMMUNICATION TO ENSURE THE METHOD OF COMMUNICATION IS APPROPRIATE TO THE RELEVANT COMMUNITIES AND STAKEHOLDERS
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)DENTIFY APPROPRIATE INDIVIDUALS AND CONTACTS TO ENSURE THE RIGHT PEOPLE ARE ENGAGED %NSURE THE CONTACTS ARE REPRESENTATIVE OF THEIR GROUP
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"UILD AND MAINTAIN HONEST WORKING RELATIONSHIPS THROUGH THE PROVISION OF ACCURATE AND TIMELY INFORMATION
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5NDERSTAND INDIVIDUAL AND GROUP CAPACITIES TO PARTICIPATE AND INCORPORATE THIS INTO PLANNING
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2ECOGNISE THE IMPORTANCE OF ENGAGING AT THE MOST DIRECT LEVEL AND ENSURE THE LEVEL IS APPROPRIATE FOR THE PURPOSE
#,%!2 !##52!4% !.$ 2%,%6!.4 ).&/2-!4)/. 7(!4 )3 #/--5.)#!4%$ 7(!4 $/ #/--5.)4)%3 !.$ 34!+%(/,$%23 7!.4 4/ +./7 ■
)DENTIFY AND ASSESS ALL RELEVANT SOCIAL ENVIRONMENTAL AND ECONOMIC EFFECTS OF ACTIVITIES
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0ROVIDE INFORMATION AND ANALYSIS WHERE APPROPRIATE THAT IS TECHNICALLY OR SCIENTIlCALLY SOUND AND RELEVANT
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0ROVIDE INFORMATION IN A FORM THAT IS UNDERSTANDABLE BY THE TARGET AUDIENCE AND IN A WAY THAT GENUINELY ASSISTS PEOPLE TO UNDERSTAND AND MAKE INFORMED DECISIONS
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5SE INDEPENDENT EXPERT ADVICE WHEN APPROPRIATE
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%NSURE ACCESS TO INFORMATION
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%NSURE THE INFORMATION PROVIDED IS DELIVERED IN A CULTURALLY APPROPRIATE MANNER
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0ROVIDE OPPORTUNITIES FOR COMMUNITIES AND STAKEHOLDERS TO ASK QUESTIONS TO SEEK CLARIlCATION OF INFORMATION PROVIDED AND TO CONTRIBUTE THEIR OWN EXPERIENCES AND INFORMATION
4)-%,).%33 7(%. $/ #/-0!.)%3 #/--5.)#!4% ■
3EEK COMMUNITY AND STAKEHOLDER VIEWS AS EARLY IN THE PROPOSAL DEVELOPMENT STAGE AS POSSIBLE
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5NDERSTAND AND RECOGNISE THE NEED TO BUILD RELATIONSHIPS CAPACITY AND KNOWLEDGE BEFORE MAKING DECISIONS
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!LLOW ENOUGH TIME FOR COMMUNITY AND STAKEHOLDER ISSUES TO BE RAISED AND ADDRESSED AND FOR STAKEHOLDERS TO REVIEW AND RESPOND TO INFORMATION
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%STABLISH CLEAR AND REALISTIC TIMEFRAMES FOR COMMUNITY AND STAKEHOLDER INPUT
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-AINTAIN ENGAGEMENT THROUGHOUT THE LIFE OF THE PROJECT FROM THE PLANNING STAGE THROUGH TO CONSTRUCTIONIMPLEMENTATION OPERATION REVIEW AND lNALLY THROUGH TO CLOSURE
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2ESPECT TIMEFRAMES THAT WILL ALLOW COMMUNITY AND STAKEHOLDER REPRESENTATIVES TO CONSULT APPROPRIATELY WITH THEIR CONSTITUENCIES
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0ROVIDE INFORMATION WITHIN APPROPRIATE TIMEFRAMES AND CONTEXTS AND IDENTIFY THE REPORTING PERIOD -AKE ANY CRITICAL DEADLINES AND TIMEFRAMES CLEAR TO COMMUNITIES AND STAKEHOLDERS
■
%NSURE TIMING IS CONVENIENT TO ALLOW ADEQUATE COMMUNITY AND STAKEHOLDER REPRESENTATION
■
2ECOGNISE RESPECT AND ACCOMMODATE CHANGES TO TIMEFRAMES WHERE NECESSARY
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#LEARLY IDENTIFY COMPANY OBJECTIVES FOR THE PROJECT #LEARLY ARTICULATE THE PREFERRED OUTCOMES OF THE ENGAGEMENT PROCESS
■
)DENTIFY THE OBJECTIVES OF THE COMMUNITY AND STAKEHOLDERS
■
#LEARLY EXPLAIN OR NEGOTIATE WHERE REQUIRED THE DECISION MAKING PROCESSES AND ENSURE THAT COMMUNITIES AND STAKEHOLDERS UNDERSTAND COMPANY OBJECTIVES
■
#LEARLY OUTLINE AND NEGOTIATE WHERE REQUIRED THE BOUNDARIES OF THE ENGAGEMENT PROCESS COMMITMENT OF RESOURCES AND LEVEL OF INmUENCE OF THE VARIOUS PARTIES INVOLVED IN THE PROCESS
■
#LEARLY ARTICULATE THE PREFERRED OUTCOMES OF THE PROJECT EG OPERATING CONDITIONS ENVIRONMENTAL OBJECTIVES
■
#LEARLY SET OUT THE PROCESS AND PROVISIONS FOR TWO WAY FEEDBACK
■
2EINFORCE THE EXPECTED OUTCOMES THROUGHOUT THE PROCESS 0ROVIDE INFORMATION IMMEDIATELY ON ANY CHANGES TO THE EXPECTED OUTCOMES
■
2EPORT OPENLY THE INPUT FROM ALL COMMUNITIES AND STAKEHOLDERS AND INCLUDE FEEDBACK ON THEIR INPUT
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$OCUMENT DECISIONS AND OUTCOMES OF MEETINGS WITH COMMUNITIES AND STAKEHOLDERS
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2EPORT APPROPRIATE PERFORMANCE INFORMATION ON THE CONSULTATION THROUGH AN AGREED PROCESS
■
7HEN APPROPRIATE AND PRACTICABLE SUPPORT PERFORMANCE INFORMATION WITH VERIlCATION
#/,,!"/2!4)/. 7À}ÊV«iÀ>ÌÛiÞÊÌÊÃiiÊÕÌÕ>ÞÊLiiwV>ÊÕÌViÃÊ ÜÊV>«>LiÊ>ÀiÊÃÌ>i `iÀÃÊ>`ÊVÕÌÞÊ}ÀÕ«ÃÊvÊ«>ÀÌV«>Ì}ÊÊ Ì iÊ«ÀViÃöÊ7 iÀiÊV>Ê i«ÊLiÊvÕ`ÊÌÊÃÕ««ÀÌÊVÕÌÞÊ}ÀÕ«ÃÊÊÌ ÃÊ «ÀViÃö®
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2ECOGNISE THAT ADEQUATE TIME AND RESOURCES ARE NEEDED BY INDUSTRY GOVERNMENTS AND COMMUNITIES TO EFFECTIVELY ENGAGE
■
3HARE EXPERTISE
■
7ORK IN COOPERATION
■
%STABLISH JOINT OWNERSHIP OF OUTCOMES SEEKING MUTUALLY BENElCIAL OUTCOMES WHERE FEASIBLE
■
#OMPREHENSIVELY DEAL WITH THE ISSUES AND SEEK COMMUNITY AND STAKEHOLDER INPUT INTO RESPONSES
■
)F APPROPRIATE TAKE AN ACTIVE ROLE IN LOCAL COMMUNITY AFFAIRS
■
#ONSIDER INDEPENDENT MEDIATION PROCESSES TO DEAL WITH DISAGREEMENTS AND DISPUTES
).#,53)6%.%33 ,iV}Ãi]ÊÕ`iÀÃÌ>`Ê>`ÊÛÛiÊVÕÌiÃÊ>`ÊÃÌ>i `iÀÃÊi>ÀÞÊ>`Ê Ì ÀÕ} ÕÌÊÌ iÊ«ÀViÃà 7 >ÌÊ>ÀiÊÌ iÊVÕÌÕÀ>ÊV >À>VÌiÀÃÌVÃÊvÊVÕÌiÃÊ>`ÊÃÌ>i `iÀÃ¶Ê ÊÌ iÞÊ >ÛiÊÌ iÊ>LÌÞ]ÊiÝ«iÀiViÊ>`ÉÀÊ>VViÃÃÊÌÊÃÕ««ÀÌÊÌÊ`i>ÊÜÌ ÊÌ ÃÊ«ÀViÃö® ■
)DENTIFY THE RELEVANT COMMUNITIES AND STAKEHOLDERS RECOGNISING THEY MAY CHANGE OVER TIME
■
)DENTIFY AND WHERE POSSIBLE UNDERSTAND COMMUNITY ISSUES INTERESTS ASPIRATIONS AND CONCERNS TO BETTER DElNE WHAT MATTERS MOST TO THE COMMUNITY
■
&ACILITATE WHERE APPROPRIATE COMMUNITY AND STAKEHOLDER ENGAGEMENT
■
!CKNOWLEDGE AND RESPECT THE DIVERSITY OF COMMUNITIES AND STAKEHOLDERS
■
2ESPECT THE CULTURE AND HERITAGE OF LOCAL COMMUNITIES INCLUDING THE TRADITIONAL OWNERS OF THE AREA
■
!CCEPT THE DIFFERENT AGENDAS OF DIFFERENT COMMUNITIES AND STAKEHOLDERS AND ENSURE THAT DOMINANT GROUPS ARE NOT THE ONLY VOICES HEARD
■
%NSURE THERE ARE APPROPRIATE SYSTEMS WITH MINORITIES AND OTHER MARGINALISED GROUPS HAVING EQUITABLE AND CULTURALLY APPROPRIATE WAYS TO ENGAGE SO GROUPS THAT MAY BE UNDER REPRESENTED OR HARD TO REACH TAKE PART
■
!CKNOWLEDGE THAT IN FEW CIRCUMSTANCES IS IT FEASIBLE TO INVOLVE THE ENTIRE COMMUNITY
■
0REPARE A CONSULTATION PLAN AND TAILOR ENGAGEMENT STRATEGIES TO MEET THE NEEDS OF COMMUNITY GROUPS THEIR ACCESSIBILITY AND INFORMATION NEEDS
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■
!GREE ON THE GROUND RULES FOR THE PROCESS AND OBEY THEM EXPLAIN WHAT THE PROCESS IS TRYING TO ACHIEVE
■
"E OPEN ABOUT THE NATURE OF THE ENGAGEMENT PROCESS AND MAKE IT CLEAR FROM THE BEGINNING WHAT DECISIONS ARE OUTSIDE THE SCOPE OF THE PROCESS
■
#LEARLY ARTICULATE WHAT IS NEGOTIABLE AND WHAT IS NOT NEGOTIABLE IN THE ENGAGEMENT PROCESS 'IVE REASONS FOR DECISIONS
■
%NSURE REALISTIC EXPECTATIONS ARE SET AND AGREED EARLY IN THE PROCESS
■
4AKE RESPONSIBILITY FOR COMPANY ACTIONS AND LIVE UP TO PROMISES
■
2EPORT OFTEN ON PROGRESS ACCURATELY AND PROMPTLY
■
%NSURE THE PROCLAIMED VALUES OF COMPANY POLICIES AND CODES OF CONDUCT AT THE CORPORATE LEVEL ARE CONSISTENT WITH PRACTICE ON THE GROUND
■
%NSURE THAT ALL COMMUNITY OPINIONS AND RIGHTS TO OBJECT OR SUPPORT A PROJECTPOLICY ARE RESPECTED !CKNOWLEDGE AND RESPOND TO COMMUNITY CONCERNS
■
4REAT PEOPLE FAIRLY AND WITHOUT DISCRIMINATION
■
2ESPECT LEGAL ETHICAL AND HUMAN RIGHTS
■
"E HONEST EVEN WHEN THE NEWS IS NOT GOOD OR FAVOURS THE COMPANY
',/33!29 /& 4%2-3 #OLLABORATION
7ORKING TOGETHER TO SHARE EXPERTISE AND OWNERSHIP OF OUTCOMES JOINT ENGAGEMENT IN PROJECTS AND ACTIVITIES
#OMMUNITY INCLUDING LOCAL AND AFFECTED COMMUNITY ! COMMUNITY IS A GROUP OF PEOPLE LIVING IN A PARTICULAR AREA OR REGION )N MINING INDUSTRY TERMS COMMUNITY IS GENERALLY APPLIED TO THE INHABITANTS OF IMMEDIATE AND SURROUNDING AREAS WHO ARE AFFECTED BY A COMPANYS ACTIVITIES 4HE TERM LOCAL OR HOST COMMUNITY IS USUALLY APPLIED TO THOSE LIVING IN THE i`>ÌiÊÛVÌÞ OF AN OPERATION BEING INDIGENOUS OR NON INDIGENOUS PEOPLE WHO MAY HAVE CULTURAL AFlNITY OR CLAIM OR DIRECT OWNERSHIP OF AN AREA IN WHICH A COMPANY HAS AN INTEREST !FFECTED COMMUNITY REFERS TO THE MEMBERS OF THE COMMUNITY AFFECTED BY A COMPANYS ACTIVITIES 4HE EFFECTS ARE MOST COMMONLY SOCIAL RESETTLEMENT CHANGED SERVICES SUCH AS EDUCATION AND HEALTH ECONOMIC COMPENSATION JOB PROSPECTS CREATION OF LOCAL WEALTH ENVIRONMENTAL AND POLITICAL 7HILE THE ECONOMIC AND ASSOCIATED SOCIAL IMPACTS OF A COMPANY MAY BE EXTENSIVE AND OPERATE AT PROVINCIAL STATE OR NATIONAL LEVELS THESE BROADER IMPACTS WOULD NOT TYPICALLY BE USED TO DElNE THE AFFECTED COMMUNITY #ONSULTATION
4HE ACT OF PROVIDING INFORMATION OR ADVICE ON AND SEEKING RESPONSES TO AN ACTUAL OR PROPOSED EVENT ACTIVITY OR PROCESS
%NGAGEMENT
!T ITS SIMPLEST ENGAGEMENT IS COMMUNICATING EFFECTIVELY WITH THE PEOPLE WHO AFFECT AND ARE AFFECTED BY A COMPANYS ACTIVITIES ITS STAKEHOLDERS ! GOOD ENGAGEMENT PROCESS TYPICALLY INVOLVES IDENTIFYING AND PRIORITISING STAKEHOLDERS CONDUCTING A DIALOGUE WITH THEM TO UNDERSTAND THEIR INTEREST IN AN ISSUE AND ANY CONCERNS THEY MAY HAVE EXPLORING WITH THEM WAYS TO ADDRESS THESE ISSUES AND PROVIDING FEEDBACK TO STAKEHOLDERS ON ACTIONS TAKEN !T A MORE COMPLEX LEVEL
ENGAGEMENT IS A MEANS OF NEGOTIATING AGREED OUTCOMES OVER ISSUES OF CONCERN OR MUTUAL INTEREST )NCLUSIVENESS
$EVELOPING A CONNECTION WITH THOSE WHO ARE HARDER TO REACH ENSURING THAT NOBODY IS @LEFT OUT OF THE LOOP
3TAKEHOLDER
!T THE 7ORLD 3UMMIT ON 3USTAINABLE $EVELOPMENT STAKEHOLDERS WERE DElNED AS @THOSE WHO HAVE AN INTEREST IN A PARTICULAR DECISION EITHER AS INDIVIDUALS OR REPRESENTATIVES OF A GROUP 4HIS INCLUDES PEOPLE WHO INmUENCE A DECISION OR V>ÊINmUENCE IT AS WELL AS THOSE AFFECTED BY IT 3TAKEHOLDERS MIGHT INCLUDE LOCAL COMMUNITY MEMBERS NON GOVERNMENT ORGANISATIONS GOVERNMENTS SHAREHOLDERS AND EMPLOYEES
3OCIAL LICENCE TO OPERATE 4HE SOCIAL LICENCE IS THE RECOGNITION AND ACCEPTANCE OF A COMPANYS CONTRIBUTION TO THE COMMUNITY IN WHICH IT OPERATES MOVING BEYOND MEETING BASIC LEGAL REQUIREMENTS TOWARDS DEVELOPING AND MAINTAINING THE CONSTRUCTIVE RELATIONSHIPS WITH STAKEHOLDERS NECESSARY FOR BUSINESS TO BE SUSTAINABLE /VERALL IT COMES FROM STRIVING FOR RELATIONSHIPS BASED ON HONESTY AND MUTUAL RESPECT
&524(%2 2%!$).' 4HE FOLLOWING ARE INTERNET LINKS TO EXISTING !USTRALIAN BASED STRATEGIES AND PROGRAMS FOR ENGAGEMENT AND ASSESSMENTS OF ENGAGEMENT PRINCIPLES
'/6%2.-%.4 342!4%')%3 ). !5342!,)! .ATIONAL %NVIRONMENT 0ROTECTION #OUNCIL 0ROTOCOL FOR #ONSULTATION #OMMONWEALTH WWWEPHCGOVAUPDFNEPCPROTOCOL?CONSULT?PDF !SK &IRST ! 'UIDE FOR 2ESPECTING )NDIGENOUS (ERITAGE 0LACES AND 6ALUES !USTRALIAN (ERITAGE #OMMISSION #OMMONWEALTH WWWAHCGOVAUPUBLICATIONSINDIGENOUSHERITAGEINDEXHTML 4ERMS OF %NGAGEMENT ! 4OOLKIT FOR #OMMUNITY %NGAGEMENT IN THE -URRAY $ARLING "ASIN #OMMONWEALTH $EPARTMENT OF !GRICULTURE &ISHERIES AND &ORESTRY WWWAFFAGOVAUCONTENTOUTPUTCFM /BJECT)$ "! " ! "%& #OMMUNITY %NGAGEMENT IN THE .37 0LANNING 3YSTEM .37 WWWIPLANNSWGOVAUENGAGEMENTINDEXJSP 4HE ATTACHED LINK TO A .EW 3OUTH 7ALES GOVERNMENT WEBSITE PROVIDES A DIAGRAMMATIC REPRESENTATION OF COMMUNITY ENGAGEMENT WWWIPLANNSWGOVAUENGAGEMENTTECHNIQUESINDEXJSP #OMMUNITY %NGAGEMENT (ANDBOOK FOR 1UEENSLAND (EALTH $ISTRICT (EALTH #OUNCIL -EMBERS 1UEENSLAND WWWPARTICIPATEINHEALTHORGAUCLEARINGHOUSEDOCSQLDCOMMUNITYENGAGEMENT HANDBOOKPDF %NGAGING 1UEENSLANDERS !N INTRODUCTION TO COMMUNITY ENGAGEMENT %NGAGING 1UEENSLANDERS )MPROVING COMMUNITY ENGAGEMENT ACROSS THE 1UEENSLAND 0UBLIC 3ECTOR %NGAGING 1UEENSLANDERS !N INTRODUCTION TO COMMUNITY ENGAGEMENT %NGAGING 1UEENSLANDERS #OMMUNITY ENGAGEMENT IN THE BUSINESS OF GOVERNMENT %NGAGING 1UEENSLANDERS 7ORKING WITH !BORIGINAL AND 4ORRES 3TRAIT )SLANDER #OMMUNITIES
%NGAGING 1UEENSLANDERS ! GUIDE TO COMMUNITY ENGAGEMENT METHODS AND TECHNIQUES 4HESE DOCUMENTS CAN BE FOUND AT THE iÌÊÛÛi`ÊÊÌ iÊ->ÀÌÊ-Ì>Ìi WEBSITE WWWGETINVOLVEDQLDGOVAU 6IC2OADS #OMMUNITY 0ARTICIPATION 3TRATEGIES AND 'UIDELINES 6ICTORIA WWWVICROADSVICGOVAUVRNEVRNINTENSFCFEFFAAADABEE ADDEAAECECCAEFE&),%#OMMUNITY0ARTICIPATIONPDF #ONSULTING #ITIZENS ! 2ESOURCE 'UIDE #ONSULTING #ITIZENS 0LANNING FOR 3UCCESS #ONSULTING #ITIZENS %NGAGING WITH !BORIGINAL 7ESTERN !USTRALIANS 4HESE DOCUMENTS HAVE BEEN PRODUCED BY THE 7! $EPARTMENT OF THE 0REMIER AND #ABINET AND CAN BE FOUND AT WWWCITIZENSCAPEWAGOVAU )NTERIM )NDUSTRY 'UIDE TO #OMMUNITY )NVOLVEMENT 7! $EPARTMENT OF THE %NVIRONMENT WWWENVIRONMENTWAGOVAU
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#!3% 345$)%3 !.$ !33%33-%.43 @/N 3CHEDULE %VENTUALLY ! CASE STUDY OF PROBLEM SOLVING THROUGH EFFECTIVE COMMUNITY CONSULTATION *ULY SCHEDULED WASTE MANAGEMENT #OMMONWEALTH $EPARTMENT OF THE %NVIRONMENT AND (ERITAGE WWWDEHGOV AUINDUSTRYCHEMICALSSCHEDULED WASTEPUBSCOMMUNITY CONSULTATIONPDF À>`i}ÊÕÀÊÀâà !N APPRAISAL BY THE .ORTH 1UEENSLAND #ONSERVATION #OUNCIL OF THE ENVIRONMENTAL PERFORMANCE OF "(0 #ANNINGTON *UNE WWWBHPBILLITONCOMBB#ONTENT2EPOSITORY.EWS2ELATED#ONTENT AA?ASPPDF 4HE -INING 3ECTOR HAS BEEN INVOLVED IN DEVELOPING A SECTOR SUPPLEMENT UNDER THE L>Ê,i«ÀÌ}ÊÌ>ÌÛi '2) A #OLLABORATING #ENTRE OF THE 5NITED .ATIONS %NVIRONMENT 0ROGRAMME 4HE PILOT SUPPLEMENT IS PROPOSED TO WORK BY @IDENTIFYING AND TARGETING ECONOMIC ENVIRONMENTAL AND SOCIAL PERFORMANCE ISSUES AND INDICATORS SPECIlC TO THE MINING MINERALS AND METALS INDUSTRY 4HE 3UPPLEMENT CAN HELP COMPANIES TO ADDRESS THESE ISSUES IN A COMMON FASHION PRODUCING MORE RELEVANT MEANINGFUL AND COMPARABLE REPORTS 3EE GLOBALREPORTINGORGGUIDELINESSECTORSMININGASP /LIVER 0% $EVELOPING %FFECTIVE 0ARTNERSHIPS IN .ATURAL 2ESOURCE -ANAGEMENT UNPUBLISHED 0H$ THESIS 'RIFlTH 5NIVERSITY .ATHAN 1UEENSLAND ,AWRENCE 2, $EAGEN $! @#HOOSING 0UBLIC 0ARTICIPATION -ETHODS FOR .ATURAL 2ESOURCES ! #ONTEXT 3PECIlC 'UIDE 3OCIETY AND .ATURAL 2ESOURCES 6OL PP
!#+./7,%$'%-%.43 4HE DEVELOPMENT OF THESE COMMUNITY AND STAKEHOLDER ENGAGEMENT PRINCIPLES WAS INITIATED BY THE -INISTERIAL #OUNCIL ON -INERAL AND 0ETROLEUM 2ESOURCES -#-02 IN TO ADDRESS ONE OF THE PRIORITY ISSUES IDENTIlED IN THE -#-02 6ISION FOR THE MINING AND PETROLEUM INDUSTRIES TO SEE WWWINDUSTRYGOV AURESOURCESANDENERGYMCMPR )N -ARCH THE -#-02 3USTAINABLE AND )NDIGENOUS )SSUES 3UBCOMMITTEE HOSTED AN INDUSTRY WORKSHOP TO IDENTIFY RELEVANT ENGAGEMENT ISSUES FOR THE RESOURCES SECTOR &OUR RESOURCE INDUSTRY ASSOCIATIONS PARTICIPATED IN THE 7ORKSHOP THE -INERALS #OUNCIL OF !USTRALIA THE !USTRALIAN 0ETROLEUM 0RODUCTION AND %XPLORATION !SSOCIATION THE !USTRALIAN 0IPELINE )NDUSTRY !SSOCIATION AND THE !USTRALIAN #OAL !SSOCIATION 7ORKSHOP PARTICIPANTS RECOMMENDED THAT A WORKING GROUP BE ESTABLISHED TO DEVELOP THE PRINCIPLES AND AGREED TO ACT AS AN ADVISORY GROUP TO THE WORKING GROUP 4HE !USTRALIAN ,OCAL 'OVERNMENT !SSOCIATION AND 77& !USTRALIA AGREED TO JOIN THE WORKING GROUP TO PROVIDE SOME COMMUNITY PERSPECTIVES 4HE -#-02 GRATEFULLY ACKNOWLEDGES THE VALUABLE ASSISTANCE OF ITS MEMBER JURISDICTIONS RESOURCE INDUSTRY ASSOCIATIONS AND COMPANIES AND THE COMMUNITY PARTICIPANTS AND INDIVIDUALS WHO CONTRIBUTED TO THE DEVELOPMENT OF THESE ENGAGEMENT PRINCIPLES 0ARTICULAR THANKS GO TO ■
!USTRALIAN #OAL !SSOCIATION
■
!USTRALIAN ,OCAL 'OVERNMENT !SSOCIATION
■
!USTRALIAN 0ETROLEUM 0RODUCTION AND %XPLORATION !SSOCIATION
■
!USTRALIAN 0IPELINE )NDUSTRY !SSOCIATION
■
-INERALS #OUNCIL OF !USTRALIA
■
2IO 4INTO ,IMITED
■
77& !USTRALIA
4HE -#-02 ALSO EXPRESSES ITS APPRECIATION TO THE -INERALS #OUNCIL OF !USTRALIA FOR PERMISSION TO USE AND REPRODUCE THE DElNITIONS OF COMMUNITY ENGAGEMENT AND STAKEHOLDER FROM `ÕÀ}Ê6>ÕiÊpÊÌ iÊÕÃÌÀ>>Ê iÀ>ÃÊ `ÕÃÌÀÞÊÀ>iÜÀÊvÀÊ-ÕÃÌ>>LiÊ iÛi«iÌ
#/--5.)4)%3 AND 34!+%(/,$%23
0RINCIPLES FOR %NGAGEMENT WITH
#/--5.)4)%3 AND 34!+%(/,$%23
-INISTERIAL #OUNCIL ON -INERAL AND 0ETROLEUM 2ESOURCES
.ATIONAL ,IBRARY OF !USTRALIA #ATALOGUE $ATA )3". ¥ 4HIS WORK IS COPYRIGHT TO THE -INISTERIAL #OUNCIL ON -INERAL AND 0ETROLEUM 2ESOURCES -#-02 )T MAY BE REPRODUCED IN WHOLE OR IN PART SUBJECT TO THE INCLUSION OF AN ACKNOWLEDGMENT OF THE SOURCE AND NO COMMERCIAL USAGE OR SALE 2EPRODUCTION FOR PURPOSES OTHER THAN THOSE INDICATED ABOVE REQUIRES WRITTEN PERMISSION FROM THE -#-02 3ECRETARIAT '0/ "OX #ANBERRA !#4 0RINTED BY 5NION /FFSET 0RINTERS
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7HAT IS THIS DOCUMENT
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#OMMUNICATION
4RANSPARENCY
#OLLABORATION
)NCLUSIVENESS
)NTEGRITY
3500/24).' $/#5-%.4!4)/. 'LOSSARY OF TERMS
&URTHER READING
!CKNOWLEDGEMENTS
0520/3% 7(!4 )3 4()3 $/#5-%.4 4HIS DOCUMENT SETS OUT PRINCIPLES FOR EFFECTIVE LIAISON BETWEEN THE RESOURCES SECTOR THE COMMUNITY AND STAKEHOLDERS )T IS INTENDED AS A GUIDE FOR ANYONE ASSOCIATED WITH THE EXPLORATION AND DEVELOPMENT OF MINERAL COAL OIL AND GAS RESOURCES 'ENUINE ENGAGEMENT WITH STAKEHOLDERS IS ESSENTIAL FOR PROMOTING AND ACHIEVING SUSTAINABLE DEVELOPMENT &URTHER INFORMATION ON PRINCIPLES STRATEGIES TOOLKITS AND PRACTICES FOR COMMUNITY ENGAGEMENT ARE LISTED IN FURTHER READING 4HE PRINCIPLES AND THE CORRESPONDING ELEMENTS UNDER EACH ARE GENERAL STATEMENTS OF GOOD PRACTICE FOR USE BY GOVERNMENTS INDUSTRY AND COMMUNITIES 4HESE PRINCIPLES DO NOT PRESCRIBE SPECIlC WAYS TO ENGAGE MANY FACTORS INCLUDING THE TYPE SCALE AND LOCATION OF EACH INDIVIDUAL OPERATION CREATE UNIQUE CONDITIONS REQUIRING A SPECIlC APPLICATION OF THE PRINCIPLES TO ACHIEVE THE MOST PRACTICAL OUTCOME 4HE PRINCIPLES ARE INTENDED TO HELP PEOPLE IN THE RESOURCES SECTOR IMPROVE THEIR ENGAGEMENT SKILLS 4HEY SHOULD ALSO HELP COMPANIES RECOGNISE WHEN THEY NEED TO GET HELP FROM OUTSIDE EXPERTS IN COMMUNITY CONSULTATION 4HE NATURE OF OPERATIONS IN THE RESOURCES SECTOR WHETHER THEY ARE IN EXPLORATION MINING OR IN THE PETROLEUM AND PIPELINE INDUSTRIES MEAN THEY HAVE ECONOMIC ENVIRONMENTAL AND SOCIAL EFFECTS 4HE SECTOR IS THE SOURCE OF A SIGNIlCANT PROPORTION OF THE MATERIALS AND ENERGY ON WHICH SOCIETY DEPENDS )T SUPPORTS REGIONAL COMMUNITIES CREATES EMPLOYMENT PROVIDES FACILITIES AND ENHANCES SERVICES INCLUDING HEALTH EDUCATION AND WELFARE THROUGH ITS CONTRIBUTION TO LOCAL REGIONAL AND NATIONAL ECONOMIES 4HE INDUSTRYS COMMITMENT TO SUSTAINABLE DEVELOPMENT INCLUDES MINIMISING ANY POSSIBLE ADVERSE EFFECTS ON THE COMMUNITY OR ENVIRONMENT 4HE RESOURCES SECTOR HAS LONG RECOGNISED THAT TO MAINTAIN ITS SOCIAL LICENCE TO OPERATE IT MUST ENGAGE CONSTRUCTIVELY WITH COMMUNITIES AND STAKEHOLDERS AND HAS DEVELOPED THE EXPERTISE AND SKILLS TO DO SO 4HE -INISTERIAL #OUNCIL ON -INERAL AND 0ETROLEUM 2ESOURCES -#-02 RECOGNISES THE IMPORTANCE OF THE SECTOR TO
THE COMMUNITY AND ALSO THE VALUE OF EFFECTIVE ENGAGEMENT AND HAS DEVELOPED THIS AGREED SET OF PRINCIPLES IN COLLABORATION WITH INDUSTRY AND OTHER STAKEHOLDERS )T IS BECOMING INCREASINGLY IMPORTANT THAT ALL PARTIES LEARN TO USE PUBLIC PARTICIPATION EFFECTIVELY GIVEN LIMITED COMMUNITY CAPACITY TO ENSURE THAT ENGAGEMENT WITH THE COMMUNITY AND STAKEHOLDERS GOES BEYOND SIMPLY MEETING THE FORMAL REQUIREMENTS OF LEGISLATION
7(/ )3 %.'!'%$ #/--5.)4)%3 !.$ 34!+%(/,$%23 4HESE PRINCIPLES DRAW ON THE UNDERSTANDING OF @COMMUNITY AND @STAKEHOLDERS OUTLINED IN THE 'UIDANCE FOR )MPLEMENTATION OF `ÕÀ}Ê6>ÕiÊpÊÌ iÊÕÃÌÀ>>Ê iÀ>ÃÊ`ÕÃÌÀÞÊÀ>iÜÀÊvÀÊ-ÕÃÌ>>LiÊ iÛi«iÌ LAUNCHED BY THE -INERALS #OUNCIL OF !USTRALIA IN /CTOBER
#/--5.)49 ).#,5$).' ,/#!, !.$ !&&%#4%$ #/--5.)49 ! COMMUNITY IS A GROUP OF PEOPLE LIVING IN A PARTICULAR AREA OR REGION )N RESOURCE INDUSTRY TERMS COMMUNITY IS GENERALLY APPLIED TO THE INHABITANTS OF IMMEDIATE AND SURROUNDING AREAS WHO ARE AFFECTED BY A COMPANYS ACTIVITIES 4HE RESOURCES INDUSTRY NEEDS TO RECOGNISE THE IMPORTANT ROLE THAT COMMUNITIES CAN PLAY IN DEVELOPMENT PLANNING AND OPERATIONS AND THE SIGNIlCANT INmUENCE THEY CAN HAVE ON PROPOSED DEVELOPMENTS #OMPANIES MUST HAVE THE RIGHT ATTITUDE TO COMMUNITY AND STAKEHOLDER ENGAGEMENT AS COMMUNITIES WILL RECOGNISE CONSULTATION THAT IS NOT GENUINE AND A MUTUALLY SATISFACTORY CONCLUSION WILL BE DELAYED OR NOT REACHED 4HE RESOURCES INDUSTRY NEEDS TO ADDRESS COMMUNITY AND STAKEHOLDER CONSULTATION AS A CENTRAL PART OF ITS BUSINESS NOT A PERIPHERAL @PART OF THE PROCESS 4HE TERM V>ÊÀÊ ÃÌÊVÕÌÞ IS USUALLY APPLIED TO THOSE LIVING IN THE i`>ÌiÊÛVÌÞ OF AN OPERATION WHETHER INDIGENOUS OR NON INDIGENOUS PEOPLE AND WHO MAY HAVE CULTURAL AFlNITY WITH A CLAIM TO OR DIRECT OWNERSHIP OF AN AREA AFFECTED BY THE OPERATION vviVÌi`ÊVÕÌÞ REFERS TO THE MEMBERS OF THE COMMUNITY AFFECTED BY A COMPANYS ACTIVITIES 4HE EFFECTS ARE MOST COMMONLY SOCIAL INCLUDING CULTURAL AND SPIRITUAL ECONOMIC ENVIRONMENTAL AND POLITICAL 7HILE THE ECONOMIC AND
ASSOCIATED SOCIAL IMPACTS OF A COMPANY MAY BE EXTENSIVE AND OPERATE AT PROVINCIAL STATE OR NATIONAL LEVELS THESE BROADER IMPACTS WOULD NOT TYPICALLY BE USED TO DElNE THE AFFECTED COMMUNITY
34!+%(/,$%23 !T THE 7ORLD 3UMMIT ON 3USTAINABLE $EVELOPMENT STAKEHOLDERS WERE DElNED AS @THOSE WHO HAVE AN INTEREST IN A PARTICULAR DECISION EITHER AS INDIVIDUALS OR REPRESENTATIVES OF A GROUP 4HIS INCLUDES PEOPLE WHO INmUENCE A DECISION OR V> INmUENCE IT AS WELL AS THOSE AFFECTED BY IT 3TAKEHOLDERS MIGHT INCLUDE LOCAL COMMUNITY MEMBERS NON GOVERNMENT ORGANISATIONS GOVERNMENTS SHAREHOLDERS AND EMPLOYEES )T SHOULD BE RECOGNISED THAT SOME STAKEHOLDERS HAVE DIFFERENT VALUE SYSTEMS PROTOCOLS AND CUSTOMS
"!#+'2/5.$ 4HE -#-02 IS AN INTERGOVERNMENTAL COUNCIL OF #OMMONWEALTH 3TATE AND 4ERRITORY RESOURCES -INISTERS WHICH CONTRIBUTES TO THE NATIONAL WELL BEING BY PROMOTING THE PROGRESSIVE AND SUSTAINABLE DEVELOPMENT OF THE !USTRALIAN MINING MINERALS AND PETROLEUM INDUSTRIES 4HE -#-02 COMMISSIONED THESE *ÀV«iÃÊ vÀÊ }>}iiÌÊÜÌ Ê ÕÌiÃÊ>`Ê-Ì>i `iÀà IN ORDER TO REALISE THE VISION IT DEVELOPED IN FOR THE RESOURCES INDUSTRY TO NAMELY THAT ÕÃÌÀ>>ÊÃÊÀiV}Ãi`Ê>ÃÊ>ÊÜÀ`V>ÃÃÊV>ÌÊvÀÊiÀ>ÃÊ>`Ê «iÌÀiÕÊiÝ«À>ÌÊ>`Ê`iÛi«iÌ]ÊÜÌ Ê>ÊV«iÌÌÛiÊÀiÃÕÀViÃÊ `ÕÃÌÀÞÊÛ>Õi`ÊvÀÊÌÃÊVÌÀLÕÌÊÌÊÌ iÊÃÕÃÌ>>LiÊ`iÛi«iÌÊvÊÌ iÊ >ÌÊ>`ÊÌ iÊÜÀ`° 4HIS RECOGNITION WILL COME FROM AMONG OTHER ELEMENTS A } ÊiÛiÊvÊVÕÌÞÊi}>}iiÌÊ>`ÊVÕÌÞÊ>««ÀiV>ÌÊvÊÌ iÊ `ÕÃÌÀÞ½ÃÊVÌÀLÕÌÊÌÊ>ÊÃÕÃÌ>>LiÊvÕÌÕÀi° 4HE -#-02 6ISION IS AN IMPORTANT STARTING POINT )T RECOGNISES THAT GOVERNMENTS AND GOVERNMENT AGENCIES HAVE A DIRECT ROLE IN ENGAGING COMMUNITIES ON HOW LEGISLATION POLICIES PROGRAMS AND INDUSTRY PLANS WILL AFFECT THEM +EY PRIORITIES FOR ACHIEVING THE -#-02 6ISION ARE VALUING COMMUNITY AND CONTRIBUTING TO SUSTAINABLE DEVELOPMENT 4HE #OUNCIL BELIEVES THAT TO BE HIGHLY VALUED BY SOCIETY FOR CONTRIBUTING NOT ONLY ECONOMICALLY BUT ALSO SOCIALLY AND ENVIRONMENTALLY THAT IS A TRIPLE BOTTOM LINE OUTCOME AND SO MAINTAIN ITS ÃV>Ê ViViÊÌÊ«iÀ>Ìi THE INDUSTRY MUST ■
OPERATE TO ACCEPTED WORLDS BEST ENVIRONMENTAL PRACTICES
■
DEMONSTRATE AN OVERRIDING COMMITMENT TO THE HEALTH AND SAFETY OF ITS EMPLOYEES AND THE COMMUNITIES IN WHICH IT OPERATES
■
CONSULT EFFECTIVELY WITH COMMUNITIES ON DECISIONS THAT MAY AFFECT THEM
■
CREATE ECONOMIC BENElTS FOR SHAREHOLDERS EMPLOYEES AND LOCAL COMMUNITIES AS WELL AS THE NATION AS OWNER OF THE RESOURCE
)N SPONSORING THE DEVELOPMENT OF THESE PRINCIPLES THE #OUNCIL EMPHASISES ■
INCREASING THE LEVEL OF COMMUNITY ENGAGEMENT WITH THE INDUSTRY
■
IMPROVING THE QUALITY OF COMMUNITY CONSULTATION AND PARTICIPATION IN DECISION MAKING PROCESSES
4HE PRINCIPLES FOLLOW OTHER !USTRALIAN 'OVERNMENT POSITIONS ON ENGAGEMENT SUCH AS THE 0RINCIPLES OF #ONSULTATION DETAILED IN THE .ATIONAL %NVIRONMENT 0ROTECTION #OUNCIL .%0# *ÀÌVÊvÀÊ ÃÕÌ>Ì 4HE .%0# KEY CONSULTATION OBJECTIVES INCLUDE ■
ENHANCING POSITIVE RELATIONSHIPS WITH COMMUNITIES AND STAKEHOLDERS
■
MAXIMISING STAKEHOLDER OPPORTUNITY TO PROVIDE INFORMATION AND FEEDBACK
■
MAXIMISING UNDERSTANDING AND TIMELY INVOLVEMENT OF STAKEHOLDERS IN COMPANY DECISIONS THAT MAY AFFECT THE LOCAL COMMUNITY INCLUDING THEIR SOCIAL WELL BEING ENVIRONMENT AND ECONOMY
■
ENHANCING THE EVALUATION OF COMPANY CONSULTATION PROCESSES
#522%.4 !002/!#(%3 4/ #/--5.)49 !.$ 34!+%(/,$%2 %.'!'%-%.4 "9 4(% 2%3/52#%3 ).$53429 4HE RESOURCES INDUSTRY LOCALLY AND INTERNATIONALLY HAS ACKNOWLEDGED THE NEED TO DEVELOP AND IMPLEMENT STRATEGIES FOR EFFECTIVE ENGAGEMENT ! KEY ELEMENT OF THE )NTERNATIONAL #OUNCIL ON -INING AND -ETALS )#-- 3USTAINABLE $EVELOPMENT FRAMEWORK IS THE PRINCIPLES IT HAS ADOPTED TO ENDORSE CONTINUAL IMPROVEMENT AND THE INDUSTRYS CONTRIBUTION TO SUSTAINABLE DEVELOPMENT /NE OF THE )#-- PRINCIPLES IS TO «iiÌÊivviVÌÛiÊ>`ÊÌÀ>ë>ÀiÌÊi}>}iiÌ]ÊVÕV>ÌÊ>`Ê `i«i`iÌÞÊÛiÀwi`ÊÀi«ÀÌ}Ê>ÀÀ>}iiÌÃÊÜÌ ÊÕÀÊÃÌ>i `iÀà / iÊii`ÊvÀÊi}>}iiÌÊV>ÊLiÊÃiiÊÊ>ÞÊvÊÌ iÊiiiÌÃÊvÊÌ iÊ Ê «ÀV«ið
`ÕÀ}Ê6>ÕiÊpÊÌ iÊÕÃÌÀ>>Ê iÀ>ÃÊ`ÕÃÌÀÞÊÀ>iÜÀÊvÀÊ-ÕÃÌ>>LiÊ iÛi«iÌ /CTOBER DEVELOPED BY THE -INERALS #OUNCIL OF !USTRALIA PROVIDES GUIDANCE FOR OPERATIONAL LEVEL IMPLEMENTATION OF THE )#-- PRINCIPLES AND ELEMENTS BY THE !USTRALIAN MINING INDUSTRY WWWMINERALSORGAU `ÕÀ}Ê
6>ÕiÊREQUIRES PARTIES TO @IMPLEMENT EFFECTIVE AND TRANSPARENT ENGAGEMENT COMMUNICATIONS AND INDEPENDENTLY VERIlED REPORTING ARRANGEMENTS WITH STAKEHOLDERS RECOGNISING THE VALUE OF EFFECTIVE COMMUNITY ENGAGEMENT IN ENSURING THAT THE MINING INDUSTRY REMAINS SUSTAINABLE 3IMILARLY THE !USTRALIAN 0ETROLEUM 0RODUCTION AND %XPLORATION !SSOCIATION !00%! HAS DRAWN ON THE )#-- PRINCIPLES IN DEVELOPING THE !00%! 0RINCIPLES OF #ONDUCT 3EPTEMBER 0RINCIPLE @/PEN AND EFFECTIVE ENGAGEMENT WITH THE COMMUNITIES IN WHICH WE OPERATE NOTES THE VALUE OF EFFECTIVE WELL MANAGED AND OPEN CONSULTATION ON BUILDING CONlDENCE IN THE INDUSTRY 4HE PRINCIPLE RECOGNISES THAT ivviVÌÛiÊi}>}iiÌÊÜÌ ÊVÕÌiÃÊVÕV>ÌiÃÊÌ iÊiÞÊ «>VÌÃÊÌÊÃÌ>i `iÀÃ]Ê}>ÃÊ>ÊÕ`iÀÃÌ>`}ÊvÊVÕÌÞÊÛ>ÕiÃ]Ê VViÀÃÊ>`ÊÌiÀiÃÌÃ]Ê>`ÊÀiV}ÃiÃÊÌ iÊ«ÀÌ>ViÊvÊVÕÌÞÊ i}>}iiÌÊ>ÃÊ>Ê}}Ê«ÀViÃÃ°Ê 4HE VALUE OF EFFECTIVE ENGAGEMENT IS CLEAR IN A NUMBER OF PRINCIPLES IN !00%!S *ÀV«iÃÊvÊ `ÕVÌ WWWAPPEACOMAU 4HE !USTRALIAN 0IPELINES )NDUSTRY !SSOCIATION REVISED #ODE OF %NVIRONMENTAL 0RACTICE REFERS READERS TO THESE -#-02 0RINCIPLES )N THE REVISED #ODE THE SECTION ON 3TAKEHOLDER #ONSULTATION STATES THAT -Ì>i `iÀÊVÃÕÌ>ÌÊà Õ`ÊVÌÕiÊÌ ÀÕ} ÕÌÊÊÌ iÊviÊvÊ>Ê ««iiÊ«ÀiVÌÊÌÊiÃÕÀiÊÌ >ÌÊÌ iÊVÕÌÞÊ>`ÊÌ iÊ«À«iÌÊ>ÀiÊ >`iµÕ>ÌiÞÊ>Ü>ÀiÊvÊÌ iÊÃÃÕiÃ°Ê ÃÕÌ>ÌÊ>ÜÃÊÌ iÊ«À«iÌÊÌÊÊ >Ì>Ê>Ê«iÊ>««À>V ÊÌÊ«ÀiVÌÊ`iÛi«iÌÊ>`Ê«iÀ>ÌÊLÞÊ `iÌvÞ}Ê>`Ê>``ÀiÃÃ}Ê«ÌiÌ>ÊiÛÀiÌ>ÊÃÃÕið )T GOES ON TO OUTLINE THE KEY ELEMENTS IN AN EFFECTIVE CONSULTATION PROCESS )DENTIlCATION OF 3TAKEHOLDERS $EVELOPMENT OF A #ONSULTATION 0ROCESS AND )DENTIlCATION AND !DDRESSING OF )SSUES AND THEN REFERS TO OTHER GUIDELINES SUCH AS THE -#-02 0RINCIPLES INDICATING THAT -ÕV Ê«ÕLV>ÌÃÊÊà Õ`ÊLiÊVÃÕÌi`ÊvÀÊ}Õ`>ViÊÊVÃÕÌ>ÌÊ >`ÊvÀ>ÌÊ`ÃÌÀLÕÌÊÊÌÊ>` `iÀÃÊ>`ÊÊÃÌ>i `iÀðÊÊ ÜÜÜ°>«>°iÌ°>Õ®
).42/$5#4)/. %NGAGEMENT REQUIRES AN OPEN ACTIVE AND VOLUNTARY APPROACH TO DIALOGUE THAT IDENTIlES THE CURRENT POSITIONS OF ALL PARTIES OUTLINES THEIR OBJECTIVES AND OUTCOMES AND DISCUSSES AND IDENTIlES THE PROCESSES TO BEST ACHIEVE THEM 4HE PARTIES TO ENGAGEMENT MAY CHANGE OVER TIME BUT ENGAGEMENT ITSELF IS A CONTINUAL PROCESS %FFECTIVE ENGAGEMENT WITH THE COMMUNITY AND STAKEHOLDERS IS ESSENTIAL FOR ANY SUCCESSFUL ENTERPRISE )T CAN ALSO RESULT IN A MORE EFlCIENT USE OF lNANCIAL RESOURCES THROUGH ■
REDUCED RISK OF SOCIAL CONmICT AND ASSOCIATED DELAYS AND COSTS
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ENSURING COMPLIANCE WITH THE RELEVANT LEGISLATIVE FRAMEWORK
■
QUICKER AND SMOOTHER PERMITTING AND APPROVALS PROCESSES
■
REDUCED RISK OF CRITICISM AND RESISTANCE FROM OUTSIDE PARTIES
%NGAGEMENT IS AN ONGOING AND MULTI FACETED PROCESS THAT CAN INCLUDE ■
PROVIDING INFORMATION
■
CAPACITY BUILDING TO EQUIP COMMUNITIES AND STAKEHOLDERS TO EFFECTIVELY ENGAGE
■
LISTENING AND RESPONDING TO COMMUNITY AND STAKEHOLDER CONCERNS
■
INCLUDING COMMUNITIES AND STAKEHOLDERS IN RELEVANT DECISION MAKING PROCESSES
■
DEVELOPING GOODWILL AND A BETTER UNDERSTANDING OF OBJECTIVES AND PRIORITIES LEADING TO CONlDENCE IN DECISIONS
■
ESTABLISHING A REALISTIC UNDERSTANDING OF POTENTIAL OUTCOMES
%FFECTIVE ENGAGEMENT REQUIRES MORE THAN JUST ADDRESSING RIGHTS AND RESPONSIBILITIES )T CANNOT BE A COERCED ACTION BUT MUST BE AN INTEGRAL PART OF CORE BUSINESS PLANNING %NGAGEMENT SHOULD BE MAINTAINED THROUGHOUT THE LIFE OF A PROJECT FROM THE PLANNING STAGE THROUGH TO CONSTRUCTIONIMPLEMENTATION OPERATIONREVIEW AND lNALLY THROUGH TO CLOSURE
-#-02 02).#)0,%3 &/2 %.'!'%-%.4 7)4( #/--5.)4)%3 !.$ 34!+%(/,$%23 4HIS SECTION PROVIDES AN OVERVIEW OF THE CONCEPTS PRINCIPLES AND ELEMENTS NECESSARY FOR ENGAGEMENT AND THEREBY THE BUILDING OF POSITIVE RELATIONSHIPS WITH COMMUNITIES AND STAKEHOLDERS 4HIS DOCUMENT DRAWS ON EXISTING PRINCIPLES THAT IDENTIFY THE KEY ELEMENTS FOR EFFECTIVE ENGAGEMENT -ANY RESOURCE COMPANIES HAVE WELL ESTABLISHED POLICIES AND PROCEDURES FOR ENGAGING COMMUNITIES AND STAKEHOLDERS 3UCH POLICIES AND PROCEDURES ARE NECESSARY TO ENSURE STRONG WORKING RELATIONSHIPS AND TO SECURE ACCESS TO RESOURCES 4HE -#-02 PRINCIPLES CAN HELP PEOPLE IN THE RESOURCES SECTOR DEVELOP ENGAGEMENT POLICIES AT A CORPORATE LEVEL AND PROVIDE A GUIDE TO EXAMPLES OF EFFECTIVE ENGAGEMENT AT A SITE SPECIlC LEVEL )T IS ANTICIPATED THAT AS GOVERNMENTS AND RESOURCE COMPANIES REVIEW THEIR APPROACHES TO ENGAGEMENT IN THE LIGHT OF THESE PRINCIPLES A CONSISTENT PURPOSE AND APPROACH WILL EMERGE THAT WILL BENElT ALL PARTIES 4HE PRINCIPLES AND THE CORRESPONDING ELEMENTS UNDER EACH SERVE AS GENERAL STATEMENTS OF GOOD PRACTICE FOR USE BY GOVERNMENTS INDUSTRY AND COMMUNITIES 4HESE PRINCIPLES DO NOT PRESCRIBE HOW TO SPECIlCALLY ENGAGE AS IT IS RECOGNISED THAT MANY FACTORS INCLUDING THE TYPE SCALE AND LOCATION OF EACH INDIVIDUAL OPERATION CREATE UNIQUE CONDITIONS REQUIRING A SPECIlC APPLICATION OF THE PRINCIPLES TO ACHIEVE THE MOST PRACTICAL OUTCOME 4HE PRINCIPLES ARE INTENDED TO HELP THE SECTOR TO ASK THE RIGHT QUESTIONS AND lND THE APPROPRIATE ANSWERS TO IMPROVE ITS ENGAGEMENT SKILLS /NGOING EVALUATION IS AN IMPORTANT PART OF THE IMPLEMENTATION OF THESE PRINCIPLES %VALUATION THROUGH MONITORING AND REVIEWING THE ENGAGEMENT PROCESSES AND SEEKING TIMELY FEEDBACK WILL ASSESS THE EFFECTIVENESS OF ENGAGEMENT AND IDENTIFY AREAS FOR FUTURE FOCUS AND IMPROVEMENT ENCOURAGING A CULTURE OF CONTINUAL IMPROVEMENT AND OPENNESS
-#-02 02).#)0,%3 &/2 %.'!'%-%.4 7)4( #/--5.)4)%3 !.$ 34!+%(/,$%23 #/--5.)#!4)/. "«iÊ>`ÊivviVÌÛiÊi}>}iiÌÊÛÛiÃÊLÌ ÊÃÌi}Ê>`ÊÌ>} A 4WO WAY COMMUNICATION B #LEAR ACCURATE AND RELEVANT INFORMATION C 4IMELINESS
42!.30!2%.#9
i>ÀÊ>`Ê>}Àii`ÊvÀ>ÌÊ>`Êvii`L>VÊ«ÀViÃÃià A 4RANSPARENCY B 2EPORTING
#/,,!"/2!4)/. 7À}ÊV«iÀ>ÌÛiÞÊÌÊÃiiÊÕÌÕ>ÞÊLiiwV>ÊÕÌViÃ
).#,53)6%.%33 ,iV}Ãi]ÊÕ`iÀÃÌ>`Ê>`ÊÛÛiÊVÕÌiÃÊ>`ÊÃÌ>i `iÀÃÊi>ÀÞÊ>`Ê Ì ÀÕ} ÕÌÊÌ iÊ«ÀViÃÃ
).4%'2)49
`ÕVÌÊi}>}iiÌÊÊ>Ê>iÀÊÌ >ÌÊvÃÌiÀÃÊÕÌÕ>ÊÀiëiVÌÊ>`ÊÌÀÕÃÌ ! DESCRIPTION OF THE ELEMENTS OF THESE PRINCIPLES IS INCLUDED IN DETAIL ON THE SUBSEQUENT PAGES
02).#)0,%3 !.$ %,%-%.43 3UCCESSFUL ENGAGEMENT IS BASED ON SOME SIMPLE PRACTICAL PRINCIPLES THAT REPRESENT A MIX OF COMMON SENSE GOOD BUSINESS PRACTICE AND ETHICAL CONSIDERATIONS 4HE KEY PRINCIPLES FOR EFFECTIVE COMMUNITY AND STAKEHOLDER ENGAGEMENT WHICH THE -#-02 ENCOURAGES THE RESOURCES SECTOR TO ADOPT ARE
#/--5.)#!4)/. "«iÊ>`ÊivviVÌÛiÊi}>}iiÌÊÛÛiÃÊLÌ ÊÃÌi}Ê>`ÊÌ>}
47/ 7!9 #/--5.)#!4)/. 7(/ $/ #/-0!.)%3 .%%$ 4/ 4!,+ !.$ ,)34%. 4/ ■
&OSTER CO OWNERSHIP OF THE COMMUNICATION PROCESS
■
#LEARLY DElNE LINES OF COMMUNICATION
■
-AXIMISE COMMUNITY AND STAKEHOLDER OPPORTUNITIES TO SAY WHAT THEY WANT AND TO PROVIDE INFORMATION AND FEEDBACK
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%NSURE COMPANY REPRESENTATIVES TAKE PART IN CONSULTATION AND ARE ACCESSIBLE TO COMMUNITIES AND STAKEHOLDERS
■
$EMONSTRATE ACTIVE LISTENING BY RESPONDING TO THE ISSUES OF EACH COMMUNITY AND STAKEHOLDER GROUP AND BEING SENSITIVE TO THEIR CONCERNS
■
$ETERMINE AND USE THE RIGHT CHANNELS OF COMMUNICATION TO ENSURE THE METHOD OF COMMUNICATION IS APPROPRIATE TO THE RELEVANT COMMUNITIES AND STAKEHOLDERS
■
)DENTIFY APPROPRIATE INDIVIDUALS AND CONTACTS TO ENSURE THE RIGHT PEOPLE ARE ENGAGED %NSURE THE CONTACTS ARE REPRESENTATIVE OF THEIR GROUP
■
"UILD AND MAINTAIN HONEST WORKING RELATIONSHIPS THROUGH THE PROVISION OF ACCURATE AND TIMELY INFORMATION
■
5NDERSTAND INDIVIDUAL AND GROUP CAPACITIES TO PARTICIPATE AND INCORPORATE THIS INTO PLANNING
■
2ECOGNISE THE IMPORTANCE OF ENGAGING AT THE MOST DIRECT LEVEL AND ENSURE THE LEVEL IS APPROPRIATE FOR THE PURPOSE
#,%!2 !##52!4% !.$ 2%,%6!.4 ).&/2-!4)/. 7(!4 )3 #/--5.)#!4%$ 7(!4 $/ #/--5.)4)%3 !.$ 34!+%(/,$%23 7!.4 4/ +./7 ■
)DENTIFY AND ASSESS ALL RELEVANT SOCIAL ENVIRONMENTAL AND ECONOMIC EFFECTS OF ACTIVITIES
■
0ROVIDE INFORMATION AND ANALYSIS WHERE APPROPRIATE THAT IS TECHNICALLY OR SCIENTIlCALLY SOUND AND RELEVANT
■
0ROVIDE INFORMATION IN A FORM THAT IS UNDERSTANDABLE BY THE TARGET AUDIENCE AND IN A WAY THAT GENUINELY ASSISTS PEOPLE TO UNDERSTAND AND MAKE INFORMED DECISIONS
■
5SE INDEPENDENT EXPERT ADVICE WHEN APPROPRIATE
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%NSURE ACCESS TO INFORMATION
■
%NSURE THE INFORMATION PROVIDED IS DELIVERED IN A CULTURALLY APPROPRIATE MANNER
■
0ROVIDE OPPORTUNITIES FOR COMMUNITIES AND STAKEHOLDERS TO ASK QUESTIONS TO SEEK CLARIlCATION OF INFORMATION PROVIDED AND TO CONTRIBUTE THEIR OWN EXPERIENCES AND INFORMATION
4)-%,).%33 7(%. $/ #/-0!.)%3 #/--5.)#!4% ■
3EEK COMMUNITY AND STAKEHOLDER VIEWS AS EARLY IN THE PROPOSAL DEVELOPMENT STAGE AS POSSIBLE
■
5NDERSTAND AND RECOGNISE THE NEED TO BUILD RELATIONSHIPS CAPACITY AND KNOWLEDGE BEFORE MAKING DECISIONS
■
!LLOW ENOUGH TIME FOR COMMUNITY AND STAKEHOLDER ISSUES TO BE RAISED AND ADDRESSED AND FOR STAKEHOLDERS TO REVIEW AND RESPOND TO INFORMATION
■
%STABLISH CLEAR AND REALISTIC TIMEFRAMES FOR COMMUNITY AND STAKEHOLDER INPUT
■
-AINTAIN ENGAGEMENT THROUGHOUT THE LIFE OF THE PROJECT FROM THE PLANNING STAGE THROUGH TO CONSTRUCTIONIMPLEMENTATION OPERATION REVIEW AND lNALLY THROUGH TO CLOSURE
■
2ESPECT TIMEFRAMES THAT WILL ALLOW COMMUNITY AND STAKEHOLDER REPRESENTATIVES TO CONSULT APPROPRIATELY WITH THEIR CONSTITUENCIES
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0ROVIDE INFORMATION WITHIN APPROPRIATE TIMEFRAMES AND CONTEXTS AND IDENTIFY THE REPORTING PERIOD -AKE ANY CRITICAL DEADLINES AND TIMEFRAMES CLEAR TO COMMUNITIES AND STAKEHOLDERS
■
%NSURE TIMING IS CONVENIENT TO ALLOW ADEQUATE COMMUNITY AND STAKEHOLDER REPRESENTATION
■
2ECOGNISE RESPECT AND ACCOMMODATE CHANGES TO TIMEFRAMES WHERE NECESSARY
42!.30!2%.#9
i>ÀÊ>`Ê>}Àii`ÊvÀ>ÌÊ>`Êvii`L>VÊ«ÀViÃÃiÃ
42!.30!2%.#9 (/7 )3 ).&/2-!4)/. !"/54 4(% %.'!'%-%.4 02/#%33 #/--5.)#!4%$ ■
#LEARLY IDENTIFY COMPANY OBJECTIVES FOR THE PROJECT #LEARLY ARTICULATE THE PREFERRED OUTCOMES OF THE ENGAGEMENT PROCESS
■
)DENTIFY THE OBJECTIVES OF THE COMMUNITY AND STAKEHOLDERS
■
#LEARLY EXPLAIN OR NEGOTIATE WHERE REQUIRED THE DECISION MAKING PROCESSES AND ENSURE THAT COMMUNITIES AND STAKEHOLDERS UNDERSTAND COMPANY OBJECTIVES
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#LEARLY OUTLINE AND NEGOTIATE WHERE REQUIRED THE BOUNDARIES OF THE ENGAGEMENT PROCESS COMMITMENT OF RESOURCES AND LEVEL OF INmUENCE OF THE VARIOUS PARTIES INVOLVED IN THE PROCESS
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#LEARLY ARTICULATE THE PREFERRED OUTCOMES OF THE PROJECT EG OPERATING CONDITIONS ENVIRONMENTAL OBJECTIVES
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#LEARLY SET OUT THE PROCESS AND PROVISIONS FOR TWO WAY FEEDBACK
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2EINFORCE THE EXPECTED OUTCOMES THROUGHOUT THE PROCESS 0ROVIDE INFORMATION IMMEDIATELY ON ANY CHANGES TO THE EXPECTED OUTCOMES
■
2EPORT OPENLY THE INPUT FROM ALL COMMUNITIES AND STAKEHOLDERS AND INCLUDE FEEDBACK ON THEIR INPUT
2%0/24).' 7(!4 )3 $/#5-%.4%$ ■
$OCUMENT DECISIONS AND OUTCOMES OF MEETINGS WITH COMMUNITIES AND STAKEHOLDERS
■
2EPORT APPROPRIATE PERFORMANCE INFORMATION ON THE CONSULTATION THROUGH AN AGREED PROCESS
■
7HEN APPROPRIATE AND PRACTICABLE SUPPORT PERFORMANCE INFORMATION WITH VERIlCATION
#/,,!"/2!4)/. 7À}ÊV«iÀ>ÌÛiÞÊÌÊÃiiÊÕÌÕ>ÞÊLiiwV>ÊÕÌViÃÊ ÜÊV>«>LiÊ>ÀiÊÃÌ>i `iÀÃÊ>`ÊVÕÌÞÊ}ÀÕ«ÃÊvÊ«>ÀÌV«>Ì}ÊÊ Ì iÊ«ÀViÃöÊ7 iÀiÊV>Ê i«ÊLiÊvÕ`ÊÌÊÃÕ««ÀÌÊVÕÌÞÊ}ÀÕ«ÃÊÊÌ ÃÊ «ÀViÃö®
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2ECOGNISE THAT ADEQUATE TIME AND RESOURCES ARE NEEDED BY INDUSTRY GOVERNMENTS AND COMMUNITIES TO EFFECTIVELY ENGAGE
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3HARE EXPERTISE
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7ORK IN COOPERATION
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%STABLISH JOINT OWNERSHIP OF OUTCOMES SEEKING MUTUALLY BENElCIAL OUTCOMES WHERE FEASIBLE
■
#OMPREHENSIVELY DEAL WITH THE ISSUES AND SEEK COMMUNITY AND STAKEHOLDER INPUT INTO RESPONSES
■
)F APPROPRIATE TAKE AN ACTIVE ROLE IN LOCAL COMMUNITY AFFAIRS
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#ONSIDER INDEPENDENT MEDIATION PROCESSES TO DEAL WITH DISAGREEMENTS AND DISPUTES
).#,53)6%.%33 ,iV}Ãi]ÊÕ`iÀÃÌ>`Ê>`ÊÛÛiÊVÕÌiÃÊ>`ÊÃÌ>i `iÀÃÊi>ÀÞÊ>`Ê Ì ÀÕ} ÕÌÊÌ iÊ«ÀViÃà 7 >ÌÊ>ÀiÊÌ iÊVÕÌÕÀ>ÊV >À>VÌiÀÃÌVÃÊvÊVÕÌiÃÊ>`ÊÃÌ>i `iÀÃ¶Ê ÊÌ iÞÊ >ÛiÊÌ iÊ>LÌÞ]ÊiÝ«iÀiViÊ>`ÉÀÊ>VViÃÃÊÌÊÃÕ««ÀÌÊÌÊ`i>ÊÜÌ ÊÌ ÃÊ«ÀViÃö® ■
)DENTIFY THE RELEVANT COMMUNITIES AND STAKEHOLDERS RECOGNISING THEY MAY CHANGE OVER TIME
■
)DENTIFY AND WHERE POSSIBLE UNDERSTAND COMMUNITY ISSUES INTERESTS ASPIRATIONS AND CONCERNS TO BETTER DElNE WHAT MATTERS MOST TO THE COMMUNITY
■
&ACILITATE WHERE APPROPRIATE COMMUNITY AND STAKEHOLDER ENGAGEMENT
■
!CKNOWLEDGE AND RESPECT THE DIVERSITY OF COMMUNITIES AND STAKEHOLDERS
■
2ESPECT THE CULTURE AND HERITAGE OF LOCAL COMMUNITIES INCLUDING THE TRADITIONAL OWNERS OF THE AREA
■
!CCEPT THE DIFFERENT AGENDAS OF DIFFERENT COMMUNITIES AND STAKEHOLDERS AND ENSURE THAT DOMINANT GROUPS ARE NOT THE ONLY VOICES HEARD
■
%NSURE THERE ARE APPROPRIATE SYSTEMS WITH MINORITIES AND OTHER MARGINALISED GROUPS HAVING EQUITABLE AND CULTURALLY APPROPRIATE WAYS TO ENGAGE SO GROUPS THAT MAY BE UNDER REPRESENTED OR HARD TO REACH TAKE PART
■
!CKNOWLEDGE THAT IN FEW CIRCUMSTANCES IS IT FEASIBLE TO INVOLVE THE ENTIRE COMMUNITY
■
0REPARE A CONSULTATION PLAN AND TAILOR ENGAGEMENT STRATEGIES TO MEET THE NEEDS OF COMMUNITY GROUPS THEIR ACCESSIBILITY AND INFORMATION NEEDS
).4%'2)49
`ÕVÌÊi}>}iiÌÊÊ>Ê>iÀÊÌ >ÌÊvÃÌiÀÃÊÕÌÕ>ÊÀiëiVÌÊ>`ÊÌÀÕÃÌ 7 >ÌÊÃÊÌ iÊ>LÌÞÊÌÊLÕ`ÊVÀi`LÌÞÊ>`ÊVw`iVi¶®
■
!GREE ON THE GROUND RULES FOR THE PROCESS AND OBEY THEM EXPLAIN WHAT THE PROCESS IS TRYING TO ACHIEVE
■
"E OPEN ABOUT THE NATURE OF THE ENGAGEMENT PROCESS AND MAKE IT CLEAR FROM THE BEGINNING WHAT DECISIONS ARE OUTSIDE THE SCOPE OF THE PROCESS
■
#LEARLY ARTICULATE WHAT IS NEGOTIABLE AND WHAT IS NOT NEGOTIABLE IN THE ENGAGEMENT PROCESS 'IVE REASONS FOR DECISIONS
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%NSURE REALISTIC EXPECTATIONS ARE SET AND AGREED EARLY IN THE PROCESS
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4AKE RESPONSIBILITY FOR COMPANY ACTIONS AND LIVE UP TO PROMISES
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2EPORT OFTEN ON PROGRESS ACCURATELY AND PROMPTLY
■
%NSURE THE PROCLAIMED VALUES OF COMPANY POLICIES AND CODES OF CONDUCT AT THE CORPORATE LEVEL ARE CONSISTENT WITH PRACTICE ON THE GROUND
■
%NSURE THAT ALL COMMUNITY OPINIONS AND RIGHTS TO OBJECT OR SUPPORT A PROJECTPOLICY ARE RESPECTED !CKNOWLEDGE AND RESPOND TO COMMUNITY CONCERNS
■
4REAT PEOPLE FAIRLY AND WITHOUT DISCRIMINATION
■
2ESPECT LEGAL ETHICAL AND HUMAN RIGHTS
■
"E HONEST EVEN WHEN THE NEWS IS NOT GOOD OR FAVOURS THE COMPANY
',/33!29 /& 4%2-3 #OLLABORATION
7ORKING TOGETHER TO SHARE EXPERTISE AND OWNERSHIP OF OUTCOMES JOINT ENGAGEMENT IN PROJECTS AND ACTIVITIES
#OMMUNITY INCLUDING LOCAL AND AFFECTED COMMUNITY ! COMMUNITY IS A GROUP OF PEOPLE LIVING IN A PARTICULAR AREA OR REGION )N MINING INDUSTRY TERMS COMMUNITY IS GENERALLY APPLIED TO THE INHABITANTS OF IMMEDIATE AND SURROUNDING AREAS WHO ARE AFFECTED BY A COMPANYS ACTIVITIES 4HE TERM LOCAL OR HOST COMMUNITY IS USUALLY APPLIED TO THOSE LIVING IN THE i`>ÌiÊÛVÌÞ OF AN OPERATION BEING INDIGENOUS OR NON INDIGENOUS PEOPLE WHO MAY HAVE CULTURAL AFlNITY OR CLAIM OR DIRECT OWNERSHIP OF AN AREA IN WHICH A COMPANY HAS AN INTEREST !FFECTED COMMUNITY REFERS TO THE MEMBERS OF THE COMMUNITY AFFECTED BY A COMPANYS ACTIVITIES 4HE EFFECTS ARE MOST COMMONLY SOCIAL RESETTLEMENT CHANGED SERVICES SUCH AS EDUCATION AND HEALTH ECONOMIC COMPENSATION JOB PROSPECTS CREATION OF LOCAL WEALTH ENVIRONMENTAL AND POLITICAL 7HILE THE ECONOMIC AND ASSOCIATED SOCIAL IMPACTS OF A COMPANY MAY BE EXTENSIVE AND OPERATE AT PROVINCIAL STATE OR NATIONAL LEVELS THESE BROADER IMPACTS WOULD NOT TYPICALLY BE USED TO DElNE THE AFFECTED COMMUNITY #ONSULTATION
4HE ACT OF PROVIDING INFORMATION OR ADVICE ON AND SEEKING RESPONSES TO AN ACTUAL OR PROPOSED EVENT ACTIVITY OR PROCESS
%NGAGEMENT
!T ITS SIMPLEST ENGAGEMENT IS COMMUNICATING EFFECTIVELY WITH THE PEOPLE WHO AFFECT AND ARE AFFECTED BY A COMPANYS ACTIVITIES ITS STAKEHOLDERS ! GOOD ENGAGEMENT PROCESS TYPICALLY INVOLVES IDENTIFYING AND PRIORITISING STAKEHOLDERS CONDUCTING A DIALOGUE WITH THEM TO UNDERSTAND THEIR INTEREST IN AN ISSUE AND ANY CONCERNS THEY MAY HAVE EXPLORING WITH THEM WAYS TO ADDRESS THESE ISSUES AND PROVIDING FEEDBACK TO STAKEHOLDERS ON ACTIONS TAKEN !T A MORE COMPLEX LEVEL
ENGAGEMENT IS A MEANS OF NEGOTIATING AGREED OUTCOMES OVER ISSUES OF CONCERN OR MUTUAL INTEREST )NCLUSIVENESS
$EVELOPING A CONNECTION WITH THOSE WHO ARE HARDER TO REACH ENSURING THAT NOBODY IS @LEFT OUT OF THE LOOP
3TAKEHOLDER
!T THE 7ORLD 3UMMIT ON 3USTAINABLE $EVELOPMENT STAKEHOLDERS WERE DElNED AS @THOSE WHO HAVE AN INTEREST IN A PARTICULAR DECISION EITHER AS INDIVIDUALS OR REPRESENTATIVES OF A GROUP 4HIS INCLUDES PEOPLE WHO INmUENCE A DECISION OR V>ÊINmUENCE IT AS WELL AS THOSE AFFECTED BY IT 3TAKEHOLDERS MIGHT INCLUDE LOCAL COMMUNITY MEMBERS NON GOVERNMENT ORGANISATIONS GOVERNMENTS SHAREHOLDERS AND EMPLOYEES
3OCIAL LICENCE TO OPERATE 4HE SOCIAL LICENCE IS THE RECOGNITION AND ACCEPTANCE OF A COMPANYS CONTRIBUTION TO THE COMMUNITY IN WHICH IT OPERATES MOVING BEYOND MEETING BASIC LEGAL REQUIREMENTS TOWARDS DEVELOPING AND MAINTAINING THE CONSTRUCTIVE RELATIONSHIPS WITH STAKEHOLDERS NECESSARY FOR BUSINESS TO BE SUSTAINABLE /VERALL IT COMES FROM STRIVING FOR RELATIONSHIPS BASED ON HONESTY AND MUTUAL RESPECT
&524(%2 2%!$).' 4HE FOLLOWING ARE INTERNET LINKS TO EXISTING !USTRALIAN BASED STRATEGIES AND PROGRAMS FOR ENGAGEMENT AND ASSESSMENTS OF ENGAGEMENT PRINCIPLES
'/6%2.-%.4 342!4%')%3 ). !5342!,)! .ATIONAL %NVIRONMENT 0ROTECTION #OUNCIL 0ROTOCOL FOR #ONSULTATION #OMMONWEALTH WWWEPHCGOVAUPDFNEPCPROTOCOL?CONSULT?PDF !SK &IRST ! 'UIDE FOR 2ESPECTING )NDIGENOUS (ERITAGE 0LACES AND 6ALUES !USTRALIAN (ERITAGE #OMMISSION #OMMONWEALTH WWWAHCGOVAUPUBLICATIONSINDIGENOUSHERITAGEINDEXHTML 4ERMS OF %NGAGEMENT ! 4OOLKIT FOR #OMMUNITY %NGAGEMENT IN THE -URRAY $ARLING "ASIN #OMMONWEALTH $EPARTMENT OF !GRICULTURE &ISHERIES AND &ORESTRY WWWAFFAGOVAUCONTENTOUTPUTCFM /BJECT)$ "! " ! "%& #OMMUNITY %NGAGEMENT IN THE .37 0LANNING 3YSTEM .37 WWWIPLANNSWGOVAUENGAGEMENTINDEXJSP 4HE ATTACHED LINK TO A .EW 3OUTH 7ALES GOVERNMENT WEBSITE PROVIDES A DIAGRAMMATIC REPRESENTATION OF COMMUNITY ENGAGEMENT WWWIPLANNSWGOVAUENGAGEMENTTECHNIQUESINDEXJSP #OMMUNITY %NGAGEMENT (ANDBOOK FOR 1UEENSLAND (EALTH $ISTRICT (EALTH #OUNCIL -EMBERS 1UEENSLAND WWWPARTICIPATEINHEALTHORGAUCLEARINGHOUSEDOCSQLDCOMMUNITYENGAGEMENT HANDBOOKPDF %NGAGING 1UEENSLANDERS !N INTRODUCTION TO COMMUNITY ENGAGEMENT %NGAGING 1UEENSLANDERS )MPROVING COMMUNITY ENGAGEMENT ACROSS THE 1UEENSLAND 0UBLIC 3ECTOR %NGAGING 1UEENSLANDERS !N INTRODUCTION TO COMMUNITY ENGAGEMENT %NGAGING 1UEENSLANDERS #OMMUNITY ENGAGEMENT IN THE BUSINESS OF GOVERNMENT %NGAGING 1UEENSLANDERS 7ORKING WITH !BORIGINAL AND 4ORRES 3TRAIT )SLANDER #OMMUNITIES
%NGAGING 1UEENSLANDERS ! GUIDE TO COMMUNITY ENGAGEMENT METHODS AND TECHNIQUES 4HESE DOCUMENTS CAN BE FOUND AT THE iÌÊÛÛi`ÊÊÌ iÊ->ÀÌÊ-Ì>Ìi WEBSITE WWWGETINVOLVEDQLDGOVAU 6IC2OADS #OMMUNITY 0ARTICIPATION 3TRATEGIES AND 'UIDELINES 6ICTORIA WWWVICROADSVICGOVAUVRNEVRNINTENSFCFEFFAAADABEE ADDEAAECECCAEFE&),%#OMMUNITY0ARTICIPATIONPDF #ONSULTING #ITIZENS ! 2ESOURCE 'UIDE #ONSULTING #ITIZENS 0LANNING FOR 3UCCESS #ONSULTING #ITIZENS %NGAGING WITH !BORIGINAL 7ESTERN !USTRALIANS 4HESE DOCUMENTS HAVE BEEN PRODUCED BY THE 7! $EPARTMENT OF THE 0REMIER AND #ABINET AND CAN BE FOUND AT WWWCITIZENSCAPEWAGOVAU )NTERIM )NDUSTRY 'UIDE TO #OMMUNITY )NVOLVEMENT 7! $EPARTMENT OF THE %NVIRONMENT WWWENVIRONMENTWAGOVAU
2%3/52#% ).$53429 0/,)#)%3 !.$ 342!4%')%3
ÕÌÞÊ ÃÕÌ>ÌÊ>`ÊÛÛiiÌ "EST 0RACTICE %NVIRONMENTAL -ANAGEMENT IN -INING 3ERIES #OMMONWEALTH $EPARTMENT OF THE %NVIRONMENT AND (ERITAGE WWWDEHGOVAUINDUSTRYINDUSTRY PERFORMANCEMINERALS )NTERNATIONAL #OUNCIL ON -INING AND -ETALS )#-- WWWICMMCOM -INING -ETALS AND 3USTAINABLE $EVELOPMENT --3$ WWWIIEDORGMMSD -INERALS #OUNCIL OF !USTRALIA WWWMINERALSORGAU !USTRALIAN 0ETROLEUM 0RODUCTION AND %XPLORATION !SSOCIATION !00%! WWWAPPEACOMAU $EVELOPING .EW !PPROACHES FOR 3TAKEHOLDER %NGAGEMENT IN THE -INERALS 3ECTOR 523 WWWAUSIMMCOMAUWHATSNEWSTAKEPDF :EN AND THE !RT OF 3TAKEHOLDER )NVOLVEMENT $R &IONA 3OLOMON WWWMINERALSCSIROAUSD#3)2/?0APER?3TAKEHOLDER?)NVOLVEMENTPDF
#!3% 345$)%3 !.$ !33%33-%.43 @/N 3CHEDULE %VENTUALLY ! CASE STUDY OF PROBLEM SOLVING THROUGH EFFECTIVE COMMUNITY CONSULTATION *ULY SCHEDULED WASTE MANAGEMENT #OMMONWEALTH $EPARTMENT OF THE %NVIRONMENT AND (ERITAGE WWWDEHGOV AUINDUSTRYCHEMICALSSCHEDULED WASTEPUBSCOMMUNITY CONSULTATIONPDF À>`i}ÊÕÀÊÀâà !N APPRAISAL BY THE .ORTH 1UEENSLAND #ONSERVATION #OUNCIL OF THE ENVIRONMENTAL PERFORMANCE OF "(0 #ANNINGTON *UNE WWWBHPBILLITONCOMBB#ONTENT2EPOSITORY.EWS2ELATED#ONTENT AA?ASPPDF 4HE -INING 3ECTOR HAS BEEN INVOLVED IN DEVELOPING A SECTOR SUPPLEMENT UNDER THE L>Ê,i«ÀÌ}ÊÌ>ÌÛi '2) A #OLLABORATING #ENTRE OF THE 5NITED .ATIONS %NVIRONMENT 0ROGRAMME 4HE PILOT SUPPLEMENT IS PROPOSED TO WORK BY @IDENTIFYING AND TARGETING ECONOMIC ENVIRONMENTAL AND SOCIAL PERFORMANCE ISSUES AND INDICATORS SPECIlC TO THE MINING MINERALS AND METALS INDUSTRY 4HE 3UPPLEMENT CAN HELP COMPANIES TO ADDRESS THESE ISSUES IN A COMMON FASHION PRODUCING MORE RELEVANT MEANINGFUL AND COMPARABLE REPORTS 3EE GLOBALREPORTINGORGGUIDELINESSECTORSMININGASP /LIVER 0% $EVELOPING %FFECTIVE 0ARTNERSHIPS IN .ATURAL 2ESOURCE -ANAGEMENT UNPUBLISHED 0H$ THESIS 'RIFlTH 5NIVERSITY .ATHAN 1UEENSLAND ,AWRENCE 2, $EAGEN $! @#HOOSING 0UBLIC 0ARTICIPATION -ETHODS FOR .ATURAL 2ESOURCES ! #ONTEXT 3PECIlC 'UIDE 3OCIETY AND .ATURAL 2ESOURCES 6OL PP
!#+./7,%$'%-%.43 4HE DEVELOPMENT OF THESE COMMUNITY AND STAKEHOLDER ENGAGEMENT PRINCIPLES WAS INITIATED BY THE -INISTERIAL #OUNCIL ON -INERAL AND 0ETROLEUM 2ESOURCES -#-02 IN TO ADDRESS ONE OF THE PRIORITY ISSUES IDENTIlED IN THE -#-02 6ISION FOR THE MINING AND PETROLEUM INDUSTRIES TO SEE WWWINDUSTRYGOV AURESOURCESANDENERGYMCMPR )N -ARCH THE -#-02 3USTAINABLE AND )NDIGENOUS )SSUES 3UBCOMMITTEE HOSTED AN INDUSTRY WORKSHOP TO IDENTIFY RELEVANT ENGAGEMENT ISSUES FOR THE RESOURCES SECTOR &OUR RESOURCE INDUSTRY ASSOCIATIONS PARTICIPATED IN THE 7ORKSHOP THE -INERALS #OUNCIL OF !USTRALIA THE !USTRALIAN 0ETROLEUM 0RODUCTION AND %XPLORATION !SSOCIATION THE !USTRALIAN 0IPELINE )NDUSTRY !SSOCIATION AND THE !USTRALIAN #OAL !SSOCIATION 7ORKSHOP PARTICIPANTS RECOMMENDED THAT A WORKING GROUP BE ESTABLISHED TO DEVELOP THE PRINCIPLES AND AGREED TO ACT AS AN ADVISORY GROUP TO THE WORKING GROUP 4HE !USTRALIAN ,OCAL 'OVERNMENT !SSOCIATION AND 77& !USTRALIA AGREED TO JOIN THE WORKING GROUP TO PROVIDE SOME COMMUNITY PERSPECTIVES 4HE -#-02 GRATEFULLY ACKNOWLEDGES THE VALUABLE ASSISTANCE OF ITS MEMBER JURISDICTIONS RESOURCE INDUSTRY ASSOCIATIONS AND COMPANIES AND THE COMMUNITY PARTICIPANTS AND INDIVIDUALS WHO CONTRIBUTED TO THE DEVELOPMENT OF THESE ENGAGEMENT PRINCIPLES 0ARTICULAR THANKS GO TO ■
!USTRALIAN #OAL !SSOCIATION
■
!USTRALIAN ,OCAL 'OVERNMENT !SSOCIATION
■
!USTRALIAN 0ETROLEUM 0RODUCTION AND %XPLORATION !SSOCIATION
■
!USTRALIAN 0IPELINE )NDUSTRY !SSOCIATION
■
-INERALS #OUNCIL OF !USTRALIA
■
2IO 4INTO ,IMITED
■
77& !USTRALIA
4HE -#-02 ALSO EXPRESSES ITS APPRECIATION TO THE -INERALS #OUNCIL OF !USTRALIA FOR PERMISSION TO USE AND REPRODUCE THE DElNITIONS OF COMMUNITY ENGAGEMENT AND STAKEHOLDER FROM `ÕÀ}Ê6>ÕiÊpÊÌ iÊÕÃÌÀ>>Ê iÀ>ÃÊ `ÕÃÌÀÞÊÀ>iÜÀÊvÀÊ-ÕÃÌ>>LiÊ iÛi«iÌ
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