Presentation On Bpo

B P O

PRESENTATION ON BPO

PRESENTED BY – GAURAV CHATURVEDI NARESH AGRAWAL

BPO

&

Call Center

Business Process Outsourcing means to do

Outsourcing Work Call centers are those where Telephone calls are being handled

BPO Industry facing the challenges Definition

Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of operations& responsibilities of a specific business functions(or processes) to a third- party service provider.Originally, this

BUSINESS PROCESS OUTSOURCING(BPO) BPO is typically categorised into back office outsourcing. Including

accounting,Medical coding&Medical

How to Enter BPO Company One

way to go through a recruitment company.

Another

way is to pin point to good communication skill &confidence.

Difference BetweenVoice/Non-voice BPO

 In

voice BPO u need to attend a customer calls where u provide solution to customer or clients.  Communication level should be higher when applying for a voice process.



Nature of work Call centres are voice or web

based.  Either in inbound or outbound where in calls are received from made to the customer respectively.  Specialised business processing , here calls are made from company to company.

INBOUND PROCESS A

inbound call centre is one that exclusively  Handles inbound calls(calls initiated by the customer)rather than the customer calls.  A call centre may handle either only inbound or outbound calls or might deal with a combination of two.  VCC

Outbound process

 An

outbound call centres is one in which call centre agents make outbound calls to customer on the behalf of business or clients.Calls made from the centre can include telemarketing , sales or

Non-voiced jobs Data entry This requires updating,organizing data based on various detail of customers& clients. Transcation processing:Answering customer

Working condition with BPO To

work in a BPO you must be prepared for the challenging job,which would also require you to work in non-morning hours(night shift)

Call centre excepts  Call

centre depends on  Computer basic knowledge  Good communication skills in English.  Keyboard skills(typing speed)  Mathematical skills

Important areas of training  Accent

training  Communication skills  Telephone etiquette  Tele sales  CR and  Call centre terminology

Training It

would be given on basic skills It is on the product/services (client specific) Technical fields and Functional areas.

INDUSTRY SIZE  World

Bpo size is worth $170$185bn.  India has total revenue of $52 bn.  India has revenues of $15.7 billion from offshore (which is 7-8% of total Bpo indu.)  Has a commanding 63% 0f total offshore  Indian Bpo increasing with a rate of 32% where world is with mere 28%

TOP 10 INDIAN COMPANIES SI. NO.

COMPANY

REVENUE(Rs.cr.)

1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

GENPACT TRANSWORKS IBM DAKSH TCS BPO

2220 1510 1260 1107 1000 990 935 890 809 746

CAMBRIDGE SOLUTIONS WNS GLOBAL SERVICES

WIPRO BPO CONVERGYS INDIA FIRSTSOURCE HCL BPO

INDIA A HOT OFFSHORE DESTINATION salary differentiation INDIA Vs USA

DESIGNATION

USA

INDIA

CCRs

70-80000 pm 8000-15000pm.

Team leaders

1-1.2 lacs pm.

Training heads 4-5 lacs pm.

17000-26000pm. 8-12lacs PA.

Training mgrs

3-4 lacs pm.

5-8lacsPA.

Trainers

1-2 lacs pm.

2-5lacsPA.

Images

Now u can ask questions

Thanks to Dharmendra sir dt he gives me precious oppurtunity.