Ppt Database 4

Agenda 1. Executive Summary 2. About us 3. Technology Vision 4. Our Understanding 5. Solution Approach 6. Case Studies 7. Q&A 8. Appendix

Process Maturity Cognizant today has incubated a progressive and adaptive Quality Culture that suits our Business Models…

Six Sigma Improvement

Cognizant today has incubated a progressive and adaptive Quality Culture that suits our Business Models… December 1998

ISO 9901

Introduced Metrics program

…And Tools that would be customized for every engagement for transparent tracking and reporting

Outsourcing Spectrum Strategic Value

Transformational Outsourcing End-to-End Sourcing

Business Processes Business Applications

Transformational Collaborative

Create new and innovative ways to realize business strategies while refocusing cost Multiple non-core processes outsourced; value driving CEO-level decision-making

Conventional Traditional outsourcing solution, one or

Tactical Value

Technology Infrastructure

more non-core processes outsourced independently; price typically driving decision making

Public authorities

VAN

Read In Bureaus

Private companies

Easy Account system

STAGE 1 Analysis, Education, RFI and Sourcing Strategy (4 – 6 weeks)

STAGE 2

STAGE 3

Relationship Development Bid Evaluation, and Structuring Negotiation and Transition (8 – 10 weeks)

(6 – 8 weeks)

JOINT ACTIVITIES

JOINT ACTIVITIES

JOINT ACTIVITIES

• Analysis of Costs and Processes

• Statements of Work

• Distribute RFP

• Education

• Service Levels and Volumetrics

• Sourcing Strategy • RFI or RFP

• Financial Analysis • Develop Business Case • Pricing • Governance and RM Design

• Visits by BPO providers • Reference site visits • Negotiations • Governance and RM Build and Implementation • Transition Planning

Key Inputs

Internal

Internal Costs & FTE Baselines Future State – Initial Design

Current Service Levels & Volumetrics

External

Future State Service Delivery BPO Providers – RFI or RFP Approach

ERP Best Practice Maps EquaTerra Knowledge & Tool Sets