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PROJECT TEAM • PRESEBTED TO: • SIR KHALID JAMSHED • • • • • • • • • •

PRESENTED BY: MBA (NIGHT) 3RD SEMESTER MUHAMMAD SHAHZAD AHMAD KHAN ARSHAD AYYAZ ALI RIAZ GHULLAM JILLANI MUBASHAR ALI SHAN USMAN AHMAD QADRI FARHAN NASIR AHSIN MUGHAL

SERVICES OFFERED AT PEARL CONTINENTAL HOTEL (LAHORE)

OVERVIEW OF THE PROJECT • • • • • • • • • • • • • • • • •

Pakistan Services Limited Introduction of Mr. Sadruddin Hashwani Vision/Mission Services Business Center Dining Rooms Room Service Privilege Club Spa & Fitness Health & Creation Facility Meetings Banquet Halls Other Facilities Reservations Terrif & Policies Feed Back

PAKISTAN SERVICES LIMITED • Pakistan Services Limited was incorporated in 1958 as a Public Limited Company and is quoted on the Stock Exchange. • It owns and operates the Pearl Continental Hotels (formerly Inter Continental Hotels) • Recognized as the largest and oldest hotel company in Pakistan

PAKISTAN SERVICES LIMITED (CONTD.) • The first Pakistani chain which has achieved excellent international standards of quality products and services. • In recognition of its high standard, the Pearl Continental Hotel, Karachi was conferred the prestigious membership of the "Leading Hotels of the World", an exclusive global organization of deluxe hotels established in 1928.

PAKISTAN SERVICES LIMITED (CONTD.) • Pearl Continental Hotels, beside in -house reservations network. • Also linked with Utell International to have international exposure and overseas reservation network.

PAKISTAN SERVICES LIMITED (CONTD.) • Investment in people and human resource development is an ongoing process in the Hashoo Group. • New management concepts and intensive training programs have been introduced at all levels of supervisory and managerial positions through establishment of an in-house Training School located at Pearl Continental Hotel, Bhurban. • Pearl Continental Hotels have become synonymous with a tradition of personal services, efficiency, convenience and guest satisfaction.

PAKISTAN SERVICES LIMITED • • • • •

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MR. SADRUDDIN HASHWANI • Mr. Sadruddin Hashwani hails from an illustrious family of Karachi. • In 1960, he entered the business of cotton trading and through his hard work and genius he within a decade emerged as a prominent businessman on Pakistan’s Industrial scene. • Within a short span of 10 years, Mr. Hashwani was at the pinnacle of cotton business and was rightly known as the ``Cotton King” being top exporter of cotton.

MR. SADRUDDIN HASHWANI (CONTINUED) • In 1972, Mr. Hashwani diverted his attention to other business ventures in diverse areas such as hoteliering, real estate, trading, and property development. • Again he made history when in less than a decade. • He earned the reputation of a highly successful hotelier.

MR. SADRUDDIN HASHWANI (CONTINUED) • In 1978 and 1981, he consecutively built Holiday Inn Hotels first at Islamabad & then at Karachi under the banner of Hashwani Hotels Limited. • In 1992, these hotels were totally revamped and refurbished to qualify for the well-known international 5-Star hotel chain Marriott. • The Islamabad Marriott and the Karachi Marriott to day enjoy the same reputation as any other highestclass hotel anywhere in the world.

MR. SADRUDDIN HASHWANI (CONTINUED) • In 1985, he purchased the controlling shares of Pakistan Services Limited, which owned Inter Continental Hotels in Pakistan. • Mr. Hashwani changed the name of this chain of Hotels, to “Pearl Continental Hotels.” • He transformed the Pearl Continental Hotels chain in to Pakistan’s largest and most elegant five-star hotel chain having presence in Karachi, Lahore, Rawalpindi and Peshawar. • The Pearl Continental Hotel, Lahore was expanded with the addition of a new wing called Atrium Wing and refurbished with most modern amenities.

MR. SADRUDDIN HASHWANI (CONTINUED) • In recognition of his contributions to Pakistan’s business and economic progress, the Institute of Business Administration, Karachi honored Mr. Hashwani in 1988 with the “Outstanding Professional Contribution Award”. • For his distinguished services to the Tourism Industry of Pakistan, he was awarded a Gold Medal at the Tourism Convention held in 1993

FARHAN NASIR

VISION/MISSION • We are committed to dynamic growth and service excellence built upon our heritage of traditional hospitability. • We strive to consistently meet and surpass guests, employees and other stake holder’s expectations. • We feel pride in making efforts to position Pakistan in the forefront of the international arena.

PEARL CONTINENTAL HOTEL LAHORE • The most innovative hotel of Pakistan. • Where art and originality elegantly combine to offer some rare spectacles. • Located in a busy City of Lahore, the sparkling facade and chic environment will fill with wonder.

PEARL CONTINENTAL HOTEL LAHORE • where the customer is much more than a name on register. • where service is not just a word - it is a way of being. • The style surrounds and makes feel sophisticated. • Can actually feel the vibes of glamour, movie stars and intellectuals that give Lahore a vibrant history. • Pearl Continental Hotel Lahore possesses a legacy that makes realize that there is no place like this.

SERVICES • A comfortable homely stay. • Best of facilities and services that enable customer to perform his/her business. • Indulge in luxury while being guests.

GUESTS CAN AVAIL FOLLOWING SERVICES: • Laundry/Dry Cleaning • Jewellery & Gem Shops • Concierge • Car Rental • Parking • Baby Sitting • Travel Desk • Airline Offices • In-House Doctor • Florist • Bookstore • Pharmacy • 24 Hour Room Service • Authorized Money Changers

OF

THE

BUSINESS CENTRE • The hotel has a fully equipped business centre. • open 24 hours • with all the latest in office automation and secretarial services.

ARSHAD AYYAZ

DINING • BUKHARA • A branded cuisine reflecting Lahore’s rich culinary heritage. • Luxurious setting decorated with mughlai paintings, takes back to the royal mughlai kitchens. • Famous for the most exotic and finest food for royal families. • Assorted kebab, chicken tikka, fish, dal makhani and rumalai roti are all flavors of Lahore on a plate!

THE STEAK HOUSE • Soft earthy tones and gentle candlelight add the finishing touches to romantic setting. • A meal at the steak house is elegant. • Most of the beef is nicely charred, teasingly salty and medium roasted giving connoisseurs a delightful treat. • Great service, thoughtful side dishes, and divine steak.

MARCO POLO • contemporary, cosmopolitan menu that unite influences from around the world while honoring traditional Lahori favorites. • The striking interior design of this elegant restaurant is distinguished by its floral wood paneling, marbling in midnight brown and deep fuchsia chandeliers. • Fixed-price menus are offered, along with Daily Specials.

DUMPUKHT • Like the nawabi culture from which it's drawn. • the food and style at this restaurant are subtle and refined. • The vast repertoire of food includes delicately spiced meals packed with flavor: biryani, delicious kabab and the special raan-e-dumpukht.

TAIPAN • Dine in the splendor of South East Asia. • Fun, fresh and surprisingly affordable, Taipan, with its exciting and enticing open show kitchen, bridges the gap between fast food and fine South East Asian dining. • The delectable menu features all the region's favorites complemented with authentic ethnic drinks, juices and desserts.

THE ROYAL ELEPHANT • The Royal Elephant exudes subtle Thai hospitality and charm . • first to prove that Thai food outside Thailand could be absolutely authentic. • Along with its evocative flavors of lemon grass, sweet basil, and coconut milk, Thai food at the Royal Elephant is the result of subtle blending of herbs and spices with the incorporation of the crispy freshness of stir-fried vegetables, curries, and rich sauces.

MUBASHAR ALI SHAN

NADIA COFFEE SHOP • Nadia Coffee shop is adjacent to the magnificent Hotel lobby. • It features contemporary fare. • Appetizers, sandwiches and a wide selection of mouthwatering pastries. • A range of coffees is served, along with scrumptious afternoon teas.

CAFÉ LATTE • Café Latte is a swank heaven offering Coffee menu alla moda. • The sharp espresso, classic Cappuccino, wild and exotic mocha, earthy, and aromatic Latte with soft gooey biscuits are all irresistible and delicious refreshments served here throughout the day.

IN- ROOM DINNING • The hotel offers fine dining experience within the comfort and convenience of guest room or suite. • Choose from an extensive menu? Day or night

ROOMS • The accommodation of the Pearl Continental Hotel Lahore echoes the comfort and luxury. • All guest rooms are decorated with sumptuous antiques and artwork and have luxurious marble bathrooms with separate shower and oversized bathtub. • Each guest room and suite is equipped with a state-of-the-art electronic system high-speed Internet access, international dialing, electronic safe, minibar, and executive-style desk.

ROOM SERVICE • Serve in the warmth and comfort of own room, and offer a varied menu depending on the time of the day.

STANDARD & ATRIUM ROOMS • These delightful rooms have beautifully furnished sitting and working areas. • The en suite marble bathroom is finely appointed to make stay even more comfortable. • These rooms can be configured with two single beds on request.

GHULALM JILLANI

SUITES • These spacious suites have a sitting area, ample wardrobe space and a deluxe marble bathroom with bath tub and shower cubicle. • The Executive suite is perfect for peace and privacy with its separate sitting-room and bedroom. • The sitting-room is well appointed with modern amenities including plasma TV & DVD player. • The Presidential suites are larger in size with elegant furnishings. • The sitting-room is spacious enough to host a small meeting or dinner party. • Each located on a corner of the hotel.

PRIVILEGE CLUB • Membership to the Privilege Club entitles to a host of exclusive privileges. • Dining experience when using Privilege Club Card is guaranteed to be unique and memorable. • Customer will be offered a variety of other benefits like 70% discount on rooms. • when using selected hotel services.

SPA & FITNESS • We provide treatments and therapies to relax replenish and invigorate. • Featuring saunas, steam rooms, lap pool and outdoor swimming pool, the Spa & Health Club caters to a wide range of interests. • The skilled therapists are on hand to guide and advise to create the perfect massage and spa programme. • The spa facility offers a wide range of massages, designed to achieve the equilibrium..

HEALTH & CREATION FACILITY • The built Health club includes Tennis, a temperature controlled swimming pool, treadmills and steppers for aerobics, multi machines for weight training, Sauna, Steam, Jacuzzi, and a soothing massage. • A snooker / pool table and Table tennis are also available. • Newly added Health Club offers light music in the back ground and modern workout machines. • Like motorized Jogger, Double Burner, Easy Glider, and Massage Static Cycling.

HEALTH & CREATION FACILITY (CONTINUED) • • • • •

Health Club Memberships are economical Monthly membership is Rs. 3920.00. 3 Monthly Rs. 7177.00. 6 Monthly 10830.00. Yearly 16960.00 (inclusive all taxes).

HEALTH & CREATION FACILITY (CONTINUED) • Now swim at modern Swimming Pool at any time of the year as the Swimming Pool has a controlled heating system. • Hotel provides an opportunity to play billiard near the pool or suntan yourself.

AHSAN MUGHAL

SPORTS MASSAGE • A customized Deep Tissue or Sports massage is an ideal treatment for muscular tension release after over exertion. • A variety of techniques are used to achieve truly effective and deep relaxation.

REFLEXOLOGY • An ancient Chinese ritual that begins with a therapeutic foot soak in eucalyptus, followed by a pressure point technique, focusing on the reflex zones of the feet, hands and ears. • This service helps to bring the body back into balance.

HYDROTHERAPY • A relaxing soak in a therapeutic Jacuzzi (usually hot) it opens up the pores and helps to sweat out toxins, as well as promotes psychological and muscular relaxation.

SWEDISH MASSAGE • Swedish massage is relaxing and affects the nerves, muscles, glands, and circulation, while enhancing health and well being.

AROMATHERAPY • Pure essential oils are selected for body's individual needs and applied with gentle therapeutic massage. • This full and relaxing body massage will help to restore the balance of mind and body.

USMAN QADRI

THAI MASSAGE • Deeply seated in Thai tradition of healing the body, this is a flowing and graceful massage which relieves tension, improves blood flow and eases stress.

STEAM THERAPY • A mild herbal steam therapy concentrating on the entire body to provide in-depth cleansing and skin rejuvenation.

HEALTH CLUB • The Fitness Centre offers all the latest fitness equipment which includes cardio equipment, weight stations and free weights. • Sports facilities include Tennis Court, Table Tennis and Pool Table.

MEETINGS • Defines the true standards of luxurious hospitality, offering illustrious meeting venue with warm and resourceful service. • With seating for 12 attendees, the tasteful board rooms provide the right mood and facilities, for holding a meeting or conference. • The Banquet halls are ideal venue for conferences, launches, receptions and annual events with a large number of business and presentation facilities.

ALI RIAZ

MEETING FACILITIES • • • • • • •

Multimedia Slide Projector Screens Flip Charts Stationery White Board PA system

BANQUET HALLS • Serves as a prestigious setting for special events, grand reception, ball and state banquet. • Elegant setting, meticulous attention and efficient planning all contribute to a successful event with lasting memories. • Offer an extensive array of menus to choose from. • Special themes, flower arrangements and matching décor for each event setting.

RESERVATIONS

TERRIFS

POLICIES • • • • • •

Check-in Time 1500 hrs Check-out Time 1200 hrs Early Arrivals and Late Departures If arrival is early in the day and you prefer immediate access to your room, we recommend reserving for the prior night to guarantee immediate access. • At the Time of Booking • a guaranteed reservation assures of a room even if you check in late (after 1800 hrs). • All reservations must be guaranteed by a major credit card or company letter (for corporate accounts only).

POLICIES • Cancellation Policy • Cancellations for a hotel room reservation must be received 24 hours prior to the expected day of arrival . • If cancellation of a guaranteed reservation is not received by the required date, the hotel will charge for one night's accommodation. • Security • great care is taken to ensure that credit card details and other personal information are secure at all times. • No Show Charges • In case of no-show, a charge of first night with taxes will be levied. • Child Policy • A child under 12 years of age can stay in the parents’ room without being charged. • Credit Cards • All major cards are accepted: American Express, Bank Card, Diners Club, Master Card and Visa.

FEEDBACK

CONCLUSION • One of the most popular and growing hotels in the Country. • Pearl Continental Hotel, Karachi was conferred the prestigious membership of the "Leading Hotels of the World", an exclusive global organization of deluxe hotels established in 1928. • First priority of the foreigners for residence in Pakistan. • Run by qualified and professional team. • A proud recognition for Pakistan outside the Country. • The first Pakistani chain which has achieved excellent international standards of quality products and services. • Have become synonymous with a tradition of personal services, efficiency, convenience and guest satisfaction.

QUESTIONS ARE WELCOMED