Perfect Order Fulfillment

Perfect Order Fulfillment - SCOR® OPERATIONAL DEFINITION Perfect Order Fulfillment is a discrete measurement defined as the percentage of orders 1) delivered "on time and in full" to request date AND/OR to commit date; 2) that meet the customer's 3 way match (invoice, PO, and receipt); and 3) have no product quality issues. Perfect Order Fulfillment is also frequently used to measure Supplier Delivery Performance and Manufacturing Schedule Attainment. Substitute Purchase Order or Manufacturing Order for Customer Order respectively.

LEVEL 1, 2, AND 3 DECOMPOSITION Perfect Order Fulfillment Perfect Line Fulfillment Order Quantity Fillrate

COMMON DATA SEGMENTATION CATEGORIES Common data segmentation fields for Perfect Order Fulfillment include Customer Sales Order Number Customer Ship To Location Ship Point Plant Item (SKU) # Customer ID Customer Channel ID

DEFECT ANALYSIS For the purposes of six sigma type analysis, an analytical unit is an individual customer order. A defective unit is a customer order that violates one of the three aspects of perfection listed in the definition above. The number of defect opportunities is the total number of customer orders in the sampling period.

COMMON BENCHMARK DATA SOURCES Nearly all of the Benchmark Resources both General and SCOR specific have some level of benchmark comparative data for Level 1, 2, and/or 3 of Perfect Order Fulfillment.