Parent Carer Guide 09 10

Parent/Carer A to Z Support Directory 2009-2010 Hyde Technology School Old Road Hyde Cheshire SK14 4SP Tel: 0161 368 1353 Fax: 0161 368 5099 Website: www.hydetech.org.uk

Whilst every effort has been made to ensure the accuracy of this material, we cannot guarantee that services/contact times & details will not change from time to time. Revised September 2009

CONTENTS Aspergers/Autism Bereavement Bullying/Victim Support Childcare Children’s Centres Citizens’ Advice Crime Disability Drug/Solvent/Alcohol Abuse Eating Disorders Employment & Training Family Planning/Pregancy Health Housing Mental Health Money Other Parenting Rape/Sexual Assault Relationships S.E.N Aspergers/Autism NATIONAL AUTISTIC SOCIETY

The NAS offer a wide range of support and services for children and adults with autism spectrum disorders and their families. Helpline: 0845 070 4004 Parent 2 Parent: 0800 9 520 520 Advocacy for Education: 0845 070 4002 Website: www.autism.org.uk The NAS website has its own autism directory, signposting to local autism services, training and events in your area.

ASGMA

Autistic Society Greater Manchester Area

Revised September 2009

Bereavement CRUSE

Cruse Bereavement Care exists to promote the well-being of bereaved people and to enable anyone bereaved by death to understand their grief and cope with their loss. Services are free to bereaved people. The charity provides support and offers information, advice, education and training services. Day by Day Helpline: 0844 477 9400 Greater Manchester Branch: 0161 236 8103 Website: www.crusebereavementcare.org.uk

WINSTON’S WISH The leading childhood bereavement charity and largest provider of services to bereaved children, young people and their families. Helpline: 08452 03 04 05 Website: www.winstonswish.org.uk

ONCE IS ALL IT TAKES

A service provided by Tameside MBC to help take the strain out of dealing with the loss of a loved one by notifying other government and local authority departments on your behalf. Once is all it takes Tameside MBC Council Offices Wellington Road Ashton under Lyne OL6 6DL

Tel: 0161 342 5039/5032

Bullying/Victim Support VICTIM SUPPORT Victim Support helps all victims and witnesses of crime right across England and Wales. Its services are free of charge and confidential. They work closely with the police and other criminal justice agencies. They are also there to support friends and family too. Support Line: 0845 30 30 900 Greater Manchester: 0845 456 8800 For all administrative issues, contact the regional office for the North West region. North West regional office 153-157 Chorley Road Swinton

Revised September 2009

Manchester M27 4AE Tel: 0161 727 0240 Website: www.victimsupport.org.uk

Childcare CHILDCARE LINK Childcare information and details of local childcare providers e.g. day nurseries, registered childminders, out-of-school clubs etc Website: www.childcarelink.gov.uk

FAMILIES INFORMATION SERVICE

0161 342 5434

Adjacent to Ryecroft Hall, Manchester Rd, Audenshaw, M34 5GJ

Children’s Centres SURESTART CHILDREN’S CENTRES – for families with children under the age of 5yrs Hyde Flowery Centre, Old Rd, Newton, Hyde, SK14 4SQ

0161 351 9664

Hyde Children’s Centre, Post Office House, Corporation St, Hyde, SK14 1AB

0161 366 5294

Dukinfield Children’s Centre, Yew Tree Lane, Dukinfield, SK16 5BJ

0161 351 9032

Hattersley Children’s Centre, Melandra Crescent, Hattersley, SK14 3RB

0161 368 7722

Revised September 2009

Citizens’ Advice CITIZENS’ ADVICE BUREAU Free, independent, and impartial advice to personal callers during advertised times, plus limited telephone answering times on a wide range of subjects. CAB sessions are held in Hattersley, with specialist appointments available in complex advice subjects by appointment at reception. Open: Monday to Friday 9.00am-5.00pm 9 George Street Ashton-Under-Lyne OL6 6AQ

Telephone: 0161 330 2156 Website: http://www.adviceguide.org.uk Minicom: 0161 331 2928

Crime TAMESIDE PATROLLERS

0161 342 3010

NEIGHBOURHOOD POLICING If you have a neighbourhood policing issue in Tameside, contact your local neighbourhood policing team: Tameside South 0161 856 9484 (Hyde, Werneth, Longdendale & Hattersley) Tameside East 0161 856 9511 (Dukinfield, Stalybridge & Mossley) Tameside North 0161 856 9350 (Waterloo, Hurst, St. Peter’s & Ashton) Tameside West 0161 856 9390 (Droylsden, Audenshaw & Denton) For non-emergency calls or to report a crime call 0161 872 5050

CRIMESTOPPERS If you have information about a crime and wish to remain anonymous Tel: 0800 555 111

Revised September 2009

Disability YOUNG CARERS Family Support Team Office Newton Family Centre Victoria Street, Newton, Hyde SK14

Tel: 0161 368 3192

CARERS UK Free information and support to carers Website: www.carersuk.org Tel: 0808 808 7777 for advice about your caring situation

Drug/Solvent/Alcohol Abuse ALCOHOL AND DRUGS SERVICE

Care and support provided to people who are affected either directly or indirectly by problems relating to the use of drugs or alcohol. •

• •

One to one advice Counselling Structured day care and group activities

Good Hope Mill 98 Bentinck Street Ashton OL6 7SS

Telephone: 0161 343 1133 E-mail: [email protected]

TALK TO FRANK

Visit the website find out the facts about drugs. Frank provides a twenty-four hour service offering advice on drugs. Telephone: 0800 776600 Website: www.talktofrank.com

SUBSTANCE MISUSE SERVICE

Support and treatment for people with problems related to substance misuse •

Illicit drugs

Revised September 2009

•

• • • • • •

Alcohol Help and advice available for family members and friends Assessment Detoxification (at home or hospital) Care planning and co-ordination Treatment packages Needle exchange

Lees Street, Ashton, OL6 8NU

Telephone: 0161 604 3200

NATIONAL DRINK HELPLINE The helpline aims to offer confidential, accurate and consistent information and advice on sensible drinking in line with Government policy to anyone concerned about alcohol misuse, including people with alcohol problems, their families, friends and carers callers on request. It supports the Government's policy to reduce alcohol related harm through education, information and advice and the use and misuse of alcohol, including measures to help people to drink sensibly and to provide services to help people with alcohol problems to cut down on their drinking. Telephone: 0800 917 8282

Eating Disorders BEAT National Organisation providing advice and support to people with eating disorders, their carers and professionals working with them. Youth Helpline: 0845 634 7650 (E: [email protected]) Adult Helpline: 0845 634 1414. (E: [email protected])

Employment & Training ADVISORY CONCILIATION AND ARBITRATION SERVICE (ACAS) The ACAS Helpline is the place to go for both employers and employees who are involved in an employment dispute or are seeking information on employment rights and rules. The Helpline provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

Revised September 2009

2-10 Albert Square Manchester M60 8AD

Telephone: 0161 833 8500 Helpline: 08457 47 47 47 Website: http://www.acas.org.uk

Helpline open: 8am-8pm Mon-Fri and 9am-1pm on Sat

CONNEXIONS Advice, guidance and support service for 13-19 yr olds (up to 25 yrs with learning needs) Ashton 2 – 4 Clarence Arcade Stamford Street Ashton u Lyne OL6 7PT

Tel: 0161 330 1528 Website: www.connexions-tameside.com

Open : 9.00am - 4.00pm Mon-Fri Hyde 180 Market Street Hyde SK14 1EX

Tel: 0161 368 1897

Open - Mon, Tue, Thur & Fri 1.00pm - 4.00pm (Fri am by appointment) If you want to contact or speak to someone out of normal opening times contact Connexions Direct. Tel: 080800 13219 Text: 077664 13219 Connexions Direct advisers are on call from 8.00am to 2.00am seven days a week.

Family Planning/Pregnancy FAMILY PLANNING ASSOCIATION For advice on sex related issues from contraception & sexually transmitted infections to pregnancy and abortion. Helpline: 0845 122 8690 Website: www.fpa.org.uk

SEXUAL HEALTH INFORMATION LINE Revised September 2009

For information on HIV, AIDS, sexual health, sexually transmitted infections, local services, clinics and support services. All advice, information and tests are free, but if you go to a general practice you may have to pay a prescription charge for treatment. Tel: 0800 567 123

Health NHS DIRECT For health advice and information. National Helpline: 0845 4647 Website: www.nhsdirect.nhs.uk

THE PATIENT INFORMATION CENTRE

This service provides information on any health issues and can provide details on national or local support groups. The service is available to both out-patients as well as in-patients and covers patients in the community. Tameside Hospital, Fountain St, Ashton under Lyne

0161 331 5332

STOP SMOKING SERVICE A rolling programme of quit smoking programmes offered in most areas across Tameside and Glossop. One-to-one sessions are available in a wide range of GP and Health Centre Settings. They provide access to telephone support programmes and are currently piloting community drop-in sessions. Specialist advisors cover workplaces and home visits if required. Open: Morning, Afternoon and Evenings (drop-in at Community Sessions) Telephone: 0845 053 3302 Website: http://[email protected]

Housing SHELTER

Shelter gives confidential advice to people with all kinds of housing problems e.g. repossession, eviction, bad housing, waiting list priority, eviction for rent arrears etc. Tel: 0808 800 4444 Website: www.shelter.org.uk

Revised September 2009

Open: 8am-8pm Mon-Fri & 8am-5pm Sat, Sun

SUPPORTING PEOPLE

If you want to live independently but need some support contact Supporting People at Tameside Council. Tel: 0161 342 3267 Freephone: 0800 0407013

Mental Health MIND Offers a range of free, confidential and non-judgmental services for those who may be experiencing mental health problems. MIND has an open door policy but it is necessary to phone for an appointment. Referral by a MIND worker is necessary for counselling and some groups. There may also be a waiting list. 216-218 Katherine Street Ashton OL6 7AS

Telephone: Website: E-mail:

0161 330 9223 http://www.tgmind.co.uk [email protected]

SAMARITANS

Samaritans is a confidential emotional support service for anyone in the UK and Ireland. The service is available 24 hours a day for people who are experiencing feelings of distress or despair, including those which may lead to suicide. 72-74 Oxford Street, Manchester M1 5NH

Helpline: 08457 90 90 90 Tel: 0161 236 8000 Website: www.samaritans.org

Money WELFARE RIGHTS SERVICE

This service provides free confidential advice and representation on all matters regarding benefits including: • • • • • • • •

Attendance Allowance Carers Allowance Child Tax Credit Council Tax Benefit Disability Living Allowance Housing Benefit Income Support Job Seekers Allowance

Revised September 2009

• •

Pension Credit Working Tax Credit

Open: Monday, Wednesday and Thursday 9.30am till 12.30pm Tameside MBC Wellington Road Ashton-Under-Lyne OL6 6DL

Telephone: 0800 074 99 85 Website: http://www.tameside.gov.uk/welfare/new/welfare.htm E-mail: [email protected]

NATIONAL DEBTLINE

National Debtline is a national telephone helpline for people with debt problems in England, Wales and Scotland. The service is free, confidential and independent. National Debtline are committed to answering your call and then discussing your debt problems with you and the options available to you. Their specialist advice over the telephone is backed up with written self-help materials which can be sent out to you for free. Open: Monday to Friday 9.00am-9.00pm Saturday 9.30am-1.00pm Tricorn House 51-53 Hagley Road B16 8TP

Telephone: 0808 808 4000 Website: http://www.nationaldebtline.co.uk

Other DIRECTGOV A comprehensive directory providing information and online services for the public on matters such as education, jobs, money, health, benefits & taxes etc. www.direct.gov.uk

TAMESIDE SERVICE INFORMATION DIRECTORY

Brings together information for children, young people, their parents & carers Website: www.tameside-sid.org.uk

CHILDREN’S LEGAL CENTRE

The Children’s Legal Centre provides free independent legal advice to children, parents, carers and professionals Advice Line(s) Family Law

0845 345 4345

Revised September 2009

Education Child Law

0845 345 4345 08088 020 008

Option 3

Parenting PARENTS’ CENTRE An online resource centre to support parents/carers Website: www.parentscentre.gov.uk

Rape/Sexual Assault MANCHESTER RAPE CRISIS

A confidential support service, run by women for women who have been raped or sexually abused. 0161 273 4500

General Helpline

Relationships RELATE

Offers advice, relationship counselling, sex therapy, workshops, mediation, consultations and support face-to-face & by phone. Website: www.relate.org.uk

S.E.N TAMESIDE PARENT PARTNERSHIP SERVICE For parents whose child/children have or may be identified as having Special Educational Needs. Tel: 0161 342 3383 Website: [email protected]

Revised September 2009

Revised September 2009