Organizational Behaviour

ORGANIZATIONAL BEHAVIOR

What Managers Do

Managerial Activities • Make decisions • Allocate resources • Direct activities of others to attain goals

Where Managers Work

Management Functions

Planning

Organizing

Management Functions Controlling

Leading

Management Functions (cont’d)

Management Functions (cont’d)

Management Functions (cont’d)

Management Functions (cont’d)

Mintzberg’s Managerial Roles

EXHIBIT

1-1a

Mintzberg’s Managerial Roles (cont’d)

EXHIBIT

1-1b

Mintzberg’s Managerial Roles (cont’d)

EXHIBIT

1-1c

Management Skills

Allocation of Activities by Time

EXHIBIT

1-2

Organizational Behavior

Challenges and Opportunity for OB     

Responding to Globalization Managing Workforce Diversity Improving Quality and Productivity Responding to the Labor Shortage Improving Customer Service

Challenges and Opportunity for OB (cont’d)    

Improving People Skills Empowering People Helping Employees Balance Work/Life Conflicts Improving Ethical Behavior