Oliver Lyndsey

Competency Choice Application Form Reference Number (For Office Use Only):

Please note: The application form is in Rich Text Format. You should save the form to your own folder before completing. Equal Opportunities The Department for Work and Pensions is committed to providing services which embrace diversity and which promote equality of opportunity. As an employer we are also committed to equality and valuing diversity within our workforce. Our goal is to ensure that these commitments, reinforced by our Values, are embedded in our day to day working practice with all our customers, colleagues and partners. SECTION 1: PERSONAL INFORMATION Please state Job Title of the post you are applying for:Temporary Administrive Officer

Name (CAPITALS please) Surname (or family name):OLIVER First Name(s):LYNDSEY Surname at birth (if different from above): National Insurance No:JP826958C

Address – Please inform us immediately of any changes. Address where you may be contacted: 38 NORBURY GROVE WALKER NEWCASTLE UPON TYNE Postcode: NE6 2TA Telephone number:07725743867 E-mail address:[email protected]

Mobile number:07725743867

SECTION 2: ADDITIONAL INFORMATION FOR DISABLED PEOPLE Please tick/click this box if you wish to be considered for a Guaranteed Interview. Are you eligible for WORKSTEP (Supported Employment Programme)?

Yes

No X

(If unsure, the Disability Employment Advisor (DEA) at your local Jobcentre Plus Office will be able to advise you)

SECTION 3: NATIONALITY Nationality at birth:

BRITISH

Present Nationality:

BRITISH

Have you ever possessed any other nationality or citizenship? If yes please give details:

Yes

No X

Are you subject to any immigration controls? If yes, please give details

Yes

No X

Are you free to remain and take up employment in the UK?

Yes X

No

Please note: If you are appointed, documentary evidence will be sought to confirm your answers. SECTION 4: CAREER HISTORY Failure to provide full and complete information may result in your application not being progressed. Please note: Before we can offer you a post we will have to approach your employer if you are currently in work. We will not do this until you have progressed to the interview stage of the recruitment process. Present Employer (or last employer if not currently employed) Please provide full postal and e mail addresses. Name of Employer: DEPARTMENT FOR WORK AND PENSIONS Address: EMPLOYEE SERVICES,BP5202,BENTON PARK VIEW,LONGBENTON, NEWCASTLE UPON TYNE

Postcode:NE98 1YX Email:

Telephone No (include local code):01912168645(JAN DUNBAR

[email protected] (CURRENT MANAGER)

Position held and brief description of duties (please give serial number if in forces): ADMINISTRIVE ASSISTANT-OPENING AND SORTING POST,FAXING,FILING,UPDATING INHOUSE DATABASE,ANSWERING EMAILS,REQUESTING CUSTOMER FILES,RETRIEVING FILES FOR AO AND EO'S. Pay reference number 81235001 Date Employed From: FEB 2009

Date Employed To:

PRESENT

Period of Notice 4 WEEKS NORMALLY Reason for Leaving (if applicable): I WOULD LIKE TO LEAVE AND EVEN TAKE A TEMPORARY JOB TO PROGRESS IN MY CAREER AND GAIN EXPERIENCE.I ALSO HAVE NOT SETTLED INTO MY NEW ROLE AS I WOULD HAVE HOPED TO FOR VARIOUS REASONS.I HOPE MY HONESTY DOES NOT GO AGAINST ME FOR THIS ROLE AS ALL MY OTHER ROLES FOR DWP I HAVE HAD NO PROBLEMS.

Please give details of any previous employment over the last three years Please provide full postal and e-mail addresses, if the information is incomplete it may result in your application not being processed. Name of Employer:DEPARTMENT FOR WORK AND PENSIONS Address: PENSIONS DIRECT,TA001,TYNEVIEW PARK,WHITLEY ROAD,BENTON, NEWCASTLE UPON TYNE Postcode:NE98 1BA Email:

Telephone No (include local code):01912180227 (OLD NUMBER)

Position held and brief description of duties (please give serial number if in forces): ADMINISTRIVE ASSISTANT-LOOKING AFTER PRINTER AND COLLECTING WORK AND SORTING IT IN TO CORRECT SECTIONS,OPENING AND SORTING POST,ROOM BOOKINGS,INPUTTING STATS ON DATABASE,COMPLETING AND SENDING OUT FORMS TO CUSTOMERS,UPDATING CHANGE OF CIRCUMSTANCES ON SYSTEM,WORKING ON TRANSFER ACCOUNT LINE(CALL CENTRE) Date Employed From: DEC 2002

Date Employed To:

FEB 2009

Reason for Leaving (if applicable): NPC WAS A MIGRATION SITE SO THOUGHT I WOULD TRANSFER BEFORE IT CLOSED WHICH NOW IS NOT THE CASE.

Name of Employer: Address:

Postcode: Email:

Telephone No (include local code):

Position held and brief description of duties (please give serial number if in forces):

Date Employed From: Reason for Leaving (if applicable):

Name of Employer:

Date Employed To:

Address:

Postcode: Email:

Telephone No (include local Code:)

Position held and brief description of duties (please give serial number if in forces):

Date Employed From: Reason for Leaving (if applicable):

Date Employed To:

PREVIOUS CIVIL SERVICE EXPERIENCE Name of Employer:

DEPARTMENT FOR WORK AND PENSIONS

Address:

TYNEVIEW PARK WHITLEY ROAD,BENTON NEWCASTLE UPON TYNE

Postcode:

NE98 1BA

Name of Department or Agency:

VARIOUS

Date From: 11/05/2000

Pay Reference No

81235001

Date To:PRESENT

Reason for Leaving: I CURRENTLY STILL WORK FOR DWP.

Please tick to tell us the status of your employment.

Permanent Fixed Term Temporary

Are you presently in receipt of a Civil Service Pension?

Yes X

No

Have you ever been dismissed from Civil Service employment?

Yes

No X

Please give the reason for dismissal

Please note: If you are a Civil Servant who is in receipt of a Civil Service Pension, you should check your pension/severance notification terms before applying.

SELF-EMPLOYMENT If you have been self-employed within the last three years, please describe the nature of your business and the dates between which it was carried out.

PERSONAL REFEREES Please give the full names and address of two personal referees who have given permission for their names to be used. These should be people who know you well but who are not employers or relatives. Name:

MRS STEPHANIE COWEN

Address:

23 EAST AVENUE BENTON

Postcode:

NE12 9PH

Occupation:

EO FOR DWP

Name:

DAWN WILLIAMS

Address:

PENSIONS DIRECT,TA001,TYNEVIEW PARK,

Email Address: STEPHANIE.COWEN@THEPEN SIONSERVICE.GSI.GOV.UK

WHITLEY ROAD,BENTON Occupation:

NEWCASTLE UPON TYNE,NE98 1BA ADMINISTRIVE Email Address: DAWN.WILLIAMS2@THEPENSI ASSISTANT ONSERVICE.GSI.GOV.UK

Please account below for all your time during the past 3 years, which is not, contained elsewhere e.g. details of any voluntary work, unpaid work, periods of unemployment or education. We may ask your personal referees to confirm the information given:

IF YOU FAIL TO PROVIDE US WITH FULL AND COMPLETE INFORMATION WE WILL BE UNABLE TO PROGRESS YOUR APPLICATION (Please continue on an additional sheet if necessary)

Please note: Before we can offer you a post we will have to approach your employer, if you are currently in work. We will not do this until you have progressed to the interview stage of the recruitment process.

SECTION 5: COMPETENCY CHOICE Situation 1 Think of a situation when you had to deal with a person or some people who were being very demanding in terms of the time, advice or the amount of help that they needed from you. (You could draw on occasions when you have had to do this in your current job role if you have one, in previous jobs, in holiday or voluntary work, in work experience or in your education.) Carefully read each of the four responses below and then rank them from ‘1’ to ‘4’. Rank ‘1’ should be the response that most closely matches the behaviour that you displayed. 1

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A Where a customer was reporting a problem requiring swift action but made difficult by the organisation’s rules, I found out all I could about the problem and spoke to my manager urgently.

A I tried to ensure that I was as fair as I could be and that everyone got the same treatment no matter how I felt personally.

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B Where a customer was reporting a problem requiring swift action but made difficult by the organisation’s rules, I did all I could to resolve the problem even if it meant bending the rules.

B I can’t pretend that I treated all people the same. The ones who were undeserving and had bad attitudes didn’t get any more assistance from me than I had to give them.

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3

C Where a customer was reporting a problem requiring swift action but made difficult by the organisation’s rules, I doublechecked the rules but if right, I told the person I could not help them.

C I started out with the intention of treating everyone equally, but found that I liked some people more than others and must admit that I was more likely to go out of my way for them.

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2

D Where a customer was reporting a problem requiring swift action but made difficult by the organisation’s rules, I looked for any flexibility and discussed the problem with colleagues to find a solution before discussing with my manager.

D I tried to always be fair and helpful but must admit that how I treated people could vary with how they treated me and how I felt on the day.

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A I went to some lengths to ensure that I gave people information and advice that was full, accurate and relevant to their circumstances.

A I reviewed what help I was able to offer and gave some thought to what were the best ways of meeting their needs.

A I tried to be friendly and sympathetic to people and gave time to their problems when I could fit it in to my busy schedule.

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B I gave people the information and advice that they seemed to need by choosing from a list of set options. I assumed the information on this list was accurate.

B I considered a number of possibilities as to how I might meet people’s needs and then delivered what my resources would allow.

B I was approachable but professional and when people had urgent problems, I sought to resolve them as speedily and as well as possible.

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C I gave people the information that I already had and thought was fairly accurate; leaving it to them to decide what was relevant to their circumstances.

C I tried hard to be creative and resourceful in working out how best to meet people’s needs with the resources available.

C I would listen to people if they caught me at the right moment and I might resolve their problems eventually.

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D I gave people information and advice when asked though I could not always be sure whether the information was accurate and what they needed.

D I took the view that all I needed to do was tell people what was on offer and let them decide what they wanted from me.

D I was sympathetic up to a point and would try to help people where I could, but they had to understand I had a lot of problems to deal with.

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Situation 2 Think of a time when you were part of a group of people who were working closely together. (You could draw on occasions when you have had to do this in your current job role if you have one, in previous jobs, in holiday or voluntary work, in work experience or in your education.) Carefully read each of the four responses below and then rank them from ‘1’ to ‘4’. Rank ‘1’ should be the response that most closely matches the behaviour that you displayed. 6

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A I listened to the views of others but rarely found that I needed to change my own views.

A When someone was not sharing information that could affect team performance, I firstly explained to him or her how the team was suffering and then asked him or her for the information.

A When I worked with other people I valued the differences that there were between us and that each person had something

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B I listened to the views of others and was always ready to acknowledge that they deserved serious consideration.

B When someone was not sharing information that could affect team performance, I told them to give me the information, otherwise there would be consequences.

B I found it difficult working with people who were different from me as to work together well you really need people with more

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C I listened to the views of others and was readily persuaded when they put their arguments forcefully.

C When someone was not sharing information that could affect team performance, I did not see it as my role to speak to them about this, so I raised it with my manager.

C I appreciated that people were entitled to be different from me and I tried hard to adjust to their different ways and working styles.

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D I listened to and analysed the views of others before giving my own opinion.

D When someone was not sharing information that could affect team performance, I gained support from colleagues and then spoke to them asking for the information and explaining that the team was suffering and that this view was shared by my colleagues.

D When I worked with other people, I was quite uncomfortable if they were very different from me and found it difficult to adjust

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different to contribute.

similarities than differences.

A I made sure that I had a good knowledge of the jobs of all the people working with me so that I understood their problems and our activities were well co-ordinated.

B If I had to cooperate with another person in my group, I made sure that I understood what their job was to help us work together well.

A If there was a problem to solve, I got together the people I felt I could work best with which were mostly my friends.

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B I tended to try and solve problems myself and only asked others for help if I was really unable to resolve them by myself.

to their different ways of working.

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C I tended to get on with my work on my own and did not worry too much about what other people were supposed to be doing.

C I tried to get together the people best qualified through their skills & experience to solve any problem that I had to deal with.

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D I made some effort to find out what other people were supposed to be doing but only knew in detail for people who I worked closely with.

D If there was a problem to solve, I tried to solve it with help from who ever was around at that time.

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Situation 3 Think of how you try to maintain high quality standards in your work and assess your own performance in order to improve. (You could draw on occasions when you have had to do this in your current job role if you have one, in previous jobs, in holiday or voluntary work, in work experience or in your education.) Carefully read each of the four responses below and then rank them from ‘1’ to ‘4’. Rank ‘1’ should be the response that most closely matches the behaviour that you displayed. 11

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A I concentrated on what needed to be done first and then moved on to the next most obvious task, hoping that things would turn out all right.

A I did not find that I needed to check my work, as people were generally satisfied with what I produced.

A If I agreed to carry out certain actions, I would make sure that they were implemented whatever the pressures were on me.

A I sometimes started with those

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B I clarified with others what I/we needed to achieve and why before mapping out the logical steps we needed to take.

B I preferred to check my work as I went along in order to minimise errors.

B If I agreed to carry out certain actions, I tried hard to make them happen but gave advance warning to others if difficulties seemed likely to delay me.

B I did not always identify the most

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C I plunged quickly into the activities that seemed most obvious and hoped that I would achieve an acceptable outcome.

C I liked to review my work thoroughly once I had completed a draft as I could spot the errors more easily.

C If I agreed to carry out certain actions, I usually completed them as long as I was not put under pressure by other responsibilities.

C I made sure that I scheduled

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D I made sure at the start that I was clear about what the goal was and how I was going to achieve it before then systematically setting about doing it.

D I preferred to ask a colleague/peer to review my work as they were likely to bring a fresh perspective to spot errors.

D I readily agreed to do things but had so much to do that they often got forgotten and did not get done.

D I found it difficult to separate tasks

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activities that seemed easier so that I left important activities a bit late to meet the deadline.

important activities soon enough. This sometimes made it difficult to get them completed by the deadline.

activities that were critical to achieving the goals so that I could complete them in good time.

critical to the goal from tasks that were personally interesting, so that I often left the critical tasks until too late.

A In my planning, I made a quick estimation of the amount of work involved and accepted that I would sometimes be wrong and miss my deadline by a bit.

B I often failed to achieve objectives on time because, in my plan, I usually underestimated how much work was involved.

C My planning was based on a careful estimation of the workload and a large margin for error to ensure that I was never overstretched.

D I tried to make a good estimate of the amount of work required so that I set targets that could be achieved.

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You have now completed your application form.

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SECTION 6 : APPLICANT’S DECLARATION

(Please place x in the box if you agree that your application is subject to the following statements) • I understand that if I am offered a post, a check against the National Collection of Criminal Records may be undertaken. • I declare that all the information I have given on this application form is true to the best of m knowledge and belief.

• I understand that my application may be rejected and/or that I may be subject to disciplinary action if I am appointed and I have given false information or withheld relevant details. X(AGREE) NameLYNDSEY OLIVER

Date 11/09/2009

Please note: You may be asked for evidence of identification if you are offered a post

I declare that the information I have given on this form is true and complete to the best of m knowledge and belief. In addition, I understand that any false information or delibera omission in the information I have given on this form may disqualify me for employment connection with Government contracts. The information you have given will be treated in strict confidence

Important: Data Protection Act (1998). This form asks you to supply “personal” data as defin by the Data Protection Act 1998. You will be supplying this data to the appropriate HR or Secur authority where it may be processed exclusively for the purpose of a check against the Nation Collection of Criminal Records. The HR or Security authority will protect the information, wh you provide and will ensure that it is not passed to anyone who is not authorised to see it.

By agreeing that your application is subject to the above statements on this form, you are explic consenting for the data you provide to be processed in the manner described above. If you ha any concerns, about any of the questions or what we will do with the information you provid please contact the person in the Vacancy Details for further information.

Warning: Sending information via email is not secure. DWP cannot accept responsibility for any information sent to them in this way. Please contact the person in the Vacancy Details if you would like to post your application