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Operating in a Global Environment Manager Discussion Guide Objectives Participants will acquire the strategies for effectively operating across cultures and countries in virtual teams. By the end of the session they will: • Acquire skills needed to communicate in a multi-cultural environment • Understand the evolution of a global corporation and discuss the behaviors needed to move CVG forward • Identify behaviors that lead to a high trust environment • Devise a personal action plan for operating as a member of a productive virtual team The result of this course is that participants should be able to recognize cultural differences within their team and use the most effective course of action based on the situation. Your Expectations As the participant’s manager, consider the following suggestions: • Have a conversation to discuss what your employee learned and how it will increase job performance • From the answers to the following questions, help the employee create an Action Plan 1. What is your reaction to the Evolution of a Global Corporation matrix? 2. How can you continue to move yourself and your team to Phase 4? 3. What is the biggest struggle to working virtually? What can be done differently to overcome that? 4. How do you build trust? (i.e. give it out as earned or give it out at the beginning & take it back if broken; through performance, integrity, concern for others) 5. What can you do to improve trust with others, especially those with a different building trust style? 6. What idea in Cultural Reconciliation did you find most useful? 7. How can you use it to your advantage as you work multi-culturally?

Revised 07/14/2006

Action Plan Use the table below as a guide to create and formalize an action plan with your employee. Writing down and agreeing to an action plan with your employee is a critical part of ensuring knowledge gained in this training is successfully and meaningfully transitioned back to the workplace. Make sure that your action plan lists specific, relevant details on responsibilities, timing and deadlines, project planning, etc. THE FOLLOWING ARE ONLY SUGGESTIONS FOR YOUR  DISCUSSION AND NOT MEANT TO BE AN ALL INCLUSIVE ACTION PLAN. Development Goal Establish virtual team norms

Observable Behaviors Supporting Goal Better communication among team members

Suggested Measurements to Confirm Goal Attainment • Decreased rework

Build bonds and trust between team members

Better communication among team members

• •

Increased productivity Increased retention

Action Plan • Conduct a meeting to establish team norms around working virtually using the VTRG • Incorporate “social time” into meetings to learn about each other • Collect and distribute a list of special days (birthdays, anniversaries, holidays, etc.) • Administer the trust assessment in Virtual Team Resource Guide • Use the results of the assessment to modify behavior