Nonverbal Communication
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What is Nonverbal Communication?
Nonverbal Communication
Basic Information Vocal Qualities Body Characteristics Environmental Cues
Characteristics of Nonverbal Communication Cultural Gestures
& behaviors can vary from one culture to another culture Culture = ethnicity, race, religion, regional differences
Characteristics of Nonverbal Communication Subconscious We
don’ don’t realize the impact our gestures & behaviors have on our interactions Subconscious = to be unaware of or to do something unknowingly
“It’ It’s not what you say, it’ it’s how you say it” it” There are three (3) categories of nonverbal communication: 1. Vocal Qualities 2. Body Characteristics 3. Environmental Cues
Characteristics of Nonverbal Communication Contextual Meaning
of gestures & behaviors might vary according to the context of an interaction Context = the who, what, and why of an interaction
How Can Nonverbal Communication Help You Create
a positive and professional image to others Look & sound confident Appear poised & assertive
Why is Nonverbal Communication Important? It’ It’s
related to your verbal messages Reinforces “Hi!” Hi!” and waving Contradicts “Hi!” Hi!” and grimacing Substitutes Waving = greeting It conveys the emotion you felt
Characteristics of Nonverbal Communication Ambiguous Meaning
of gestures & behaviors can vary from person to person Ambiguous = vague; having more than one meaning; open to multiple interpretations
Three Categories of Nonverbal Communication Vocal
Qualities: How your voice sounds & is projected Body Characteristics: How your posture, body, and facial expressions appear to others Environmental Cues: Various elements that impact the impression you make to others
1
Vocal Qualities
Vocal Qualities
Laughter
Pauses/
Volume
Pitch
Silence
Vocalizations
Inflection
Rate
Tone
Pauses/Silence Pauses
can help add drama/effect to a presentation Pauses can be used to recall information in your presentation If you forget parts of your presentation, don’ don’t apologize
Volume Can everyone in the room hear what I am saying? Loudness or softness of voice Practice in your speaking room Rehearse the speech out loud
you wear & what you look like is important Project a professional & positive image (the (the 3 Cs) Cs) Classic (style) Clean (well maintained) Conservative (in good taste)
Rate Am I speaking too slowly/too quickly? Slowness or rapidness while speaking Slower than conversational rate of speaking
Inflection, Pitch, Tone These are natural variations in your voice You should sound friendly, enthusiastic, energetic, confident If there are no variations in your voice = a boring & uninteresting presentation = monotone Variations in inflection, pitch, tone make your presentation interesting
Vocalizations Vocalizations “fill in” in” silence Too many vocalizations reduce the effectiveness of your presentations Sounds: Hmm, Uh, Um, Er, Ah, Huh, Oh Words: Yeah, Like, You Know, And, Now, But, So, Anyway, Whatever, Stuff, Thing
Body Characteristics
Dress/Grooming Facial/Eye
Expressions Movements/Gestures Posture
Dress/Grooming
Dress/Grooming What
Formal
Professional Men: Suit, dress shirt, tie, dress shoes & socks, belt Women: Pant or Dress Suit Suit Colors: Black, Gray, Navy, Brown, Taupe Use bold/contemporary colors with shirt/blouse, tie/scarf
Dress/Grooming Casual
Professional Trousers/Slacks, dress shirt (with or without tie/blazer) or polo shirt, dress shoes & socks, belt Woman: Slacks/skirt/dress; blouse, sweater or sweater set Men:
2
Grooming Tips Have
naturalnaturallooking hair color Avoid extreme hairstyles Brush your teeth, use mouthwash, have a breath mint
Men:
trim & clean your nails Ladies: apply naturalnatural-looking makemake-up Ladies: trim your nails; use naturalnatural-looking polish
Posture Projects
selfself-image to others when you are walking, sitting, or standing Benefits of proper posture Reduces tension & fatigue Comfortable, not tense Relaxed, not stressed
Other Tips Avoid too much fragrance Minimal amount of jewelry Polish your shoes Men: polish your shoes wear trouser socks; no white athletic socks Women: wear closedclosed-toed or peeppeeptoe shoes; wear pantyhose if necessary; beware of too much cleavage & short skirt/dress hemline
Movements/Gestures Hand
motions Handshake during job interview is important Firm shake, not tight or weak Feet, head/neck motions SelfSelf-monitor your movements during an interview
Environmental Cues Fragrance Artifacts
& Odor & Objects
Space & Distance Intimate
Color
Personal
Territory
Social
Touch
Public
Time Space
& Distance
Facial/Eye Expressions Friendly,
courteous, enthusiastic, confident Get a good night’ night’s rest to look and feel fresh & rested Give direct eye contact to show respect as well as confidence
Movements/Gestures Presentations Should
add emphasis (have a purpose) Should appear natural, not rehearsed
Color Certain
colors symbolize or stand for meanings, feelings, or things Ex: Rose colors & their meanings White = innocence, humility Red = love, beauty Pink = appreciation, happiness Yellow = friendship, gladness
3
Artifacts & Objects = things you put on yourself (accessories) Jewelry Scarves Belts Purse/Backpack/Athletic Bag Gloves Hair accessories
Artifacts & Objects
Artifacts
Objects
= things used to decorate a space Favorite, Sentimental, Memories Pictures Posters Trophies Books
Time
Territory Identifying
an area/item as “yours” yours”—my seat Claiming a place/location as “yours” yours”—our turf Claiming a person as “yours” yours”—my girl Protecting your family, friends, space, or belongings
Time
management sends messages about how you value others and your attitude toward responsibilities Lateness = inconsiderate, careless, not important, etc. Punctuality = responsible, eager, assertive, etc.
Recall
Fragrance & Odor
memories Ex: Grandma’ Grandma’s house Influence emotions Ex: aromatherapy Make judgments about others Ex: type of perfume or cologne Indicates cleanliness & hygiene Ex: soap, body spray, cream, shampoo
Touch relationship Intimidation/Power (sexual harassment) Interest (flirting; friendliness) Establish appropriateness (society/culture) Hugs Kisses (lips or cheek) Patting Establish
4
Nonverbal Communication
Basic Information Vocal Qualities Body Characteristics Environmental Cues
Characteristics of Nonverbal Communication Cultural Gestures
& behaviors can vary from one culture to another culture Culture = ethnicity, race, religion, regional differences
Characteristics of Nonverbal Communication Subconscious We
don’ don’t realize the impact our gestures & behaviors have on our interactions Subconscious = to be unaware of or to do something unknowingly
“It’ It’s not what you say, it’ it’s how you say it” it” There are three (3) categories of nonverbal communication: 1. Vocal Qualities 2. Body Characteristics 3. Environmental Cues
Characteristics of Nonverbal Communication Contextual Meaning
of gestures & behaviors might vary according to the context of an interaction Context = the who, what, and why of an interaction
How Can Nonverbal Communication Help You Create
a positive and professional image to others Look & sound confident Appear poised & assertive
Why is Nonverbal Communication Important? It’ It’s
related to your verbal messages Reinforces “Hi!” Hi!” and waving Contradicts “Hi!” Hi!” and grimacing Substitutes Waving = greeting It conveys the emotion you felt
Characteristics of Nonverbal Communication Ambiguous Meaning
of gestures & behaviors can vary from person to person Ambiguous = vague; having more than one meaning; open to multiple interpretations
Three Categories of Nonverbal Communication Vocal
Qualities: How your voice sounds & is projected Body Characteristics: How your posture, body, and facial expressions appear to others Environmental Cues: Various elements that impact the impression you make to others
1
Vocal Qualities
Vocal Qualities
Laughter
Pauses/
Volume
Pitch
Silence
Vocalizations
Inflection
Rate
Tone
Pauses/Silence Pauses
can help add drama/effect to a presentation Pauses can be used to recall information in your presentation If you forget parts of your presentation, don’ don’t apologize
Volume Can everyone in the room hear what I am saying? Loudness or softness of voice Practice in your speaking room Rehearse the speech out loud
you wear & what you look like is important Project a professional & positive image (the (the 3 Cs) Cs) Classic (style) Clean (well maintained) Conservative (in good taste)
Rate Am I speaking too slowly/too quickly? Slowness or rapidness while speaking Slower than conversational rate of speaking
Inflection, Pitch, Tone These are natural variations in your voice You should sound friendly, enthusiastic, energetic, confident If there are no variations in your voice = a boring & uninteresting presentation = monotone Variations in inflection, pitch, tone make your presentation interesting
Vocalizations Vocalizations “fill in” in” silence Too many vocalizations reduce the effectiveness of your presentations Sounds: Hmm, Uh, Um, Er, Ah, Huh, Oh Words: Yeah, Like, You Know, And, Now, But, So, Anyway, Whatever, Stuff, Thing
Body Characteristics
Dress/Grooming Facial/Eye
Expressions Movements/Gestures Posture
Dress/Grooming
Dress/Grooming What
Formal
Professional Men: Suit, dress shirt, tie, dress shoes & socks, belt Women: Pant or Dress Suit Suit Colors: Black, Gray, Navy, Brown, Taupe Use bold/contemporary colors with shirt/blouse, tie/scarf
Dress/Grooming Casual
Professional Trousers/Slacks, dress shirt (with or without tie/blazer) or polo shirt, dress shoes & socks, belt Woman: Slacks/skirt/dress; blouse, sweater or sweater set Men:
2
Grooming Tips Have
naturalnaturallooking hair color Avoid extreme hairstyles Brush your teeth, use mouthwash, have a breath mint
Men:
trim & clean your nails Ladies: apply naturalnatural-looking makemake-up Ladies: trim your nails; use naturalnatural-looking polish
Posture Projects
selfself-image to others when you are walking, sitting, or standing Benefits of proper posture Reduces tension & fatigue Comfortable, not tense Relaxed, not stressed
Other Tips Avoid too much fragrance Minimal amount of jewelry Polish your shoes Men: polish your shoes wear trouser socks; no white athletic socks Women: wear closedclosed-toed or peeppeeptoe shoes; wear pantyhose if necessary; beware of too much cleavage & short skirt/dress hemline
Movements/Gestures Hand
motions Handshake during job interview is important Firm shake, not tight or weak Feet, head/neck motions SelfSelf-monitor your movements during an interview
Environmental Cues Fragrance Artifacts
& Odor & Objects
Space & Distance Intimate
Color
Personal
Territory
Social
Touch
Public
Time Space
& Distance
Facial/Eye Expressions Friendly,
courteous, enthusiastic, confident Get a good night’ night’s rest to look and feel fresh & rested Give direct eye contact to show respect as well as confidence
Movements/Gestures Presentations Should
add emphasis (have a purpose) Should appear natural, not rehearsed
Color Certain
colors symbolize or stand for meanings, feelings, or things Ex: Rose colors & their meanings White = innocence, humility Red = love, beauty Pink = appreciation, happiness Yellow = friendship, gladness
3
Artifacts & Objects = things you put on yourself (accessories) Jewelry Scarves Belts Purse/Backpack/Athletic Bag Gloves Hair accessories
Artifacts & Objects
Artifacts
Objects
= things used to decorate a space Favorite, Sentimental, Memories Pictures Posters Trophies Books
Time
Territory Identifying
an area/item as “yours” yours”—my seat Claiming a place/location as “yours” yours”—our turf Claiming a person as “yours” yours”—my girl Protecting your family, friends, space, or belongings
Time
management sends messages about how you value others and your attitude toward responsibilities Lateness = inconsiderate, careless, not important, etc. Punctuality = responsible, eager, assertive, etc.
Recall
Fragrance & Odor
memories Ex: Grandma’ Grandma’s house Influence emotions Ex: aromatherapy Make judgments about others Ex: type of perfume or cologne Indicates cleanliness & hygiene Ex: soap, body spray, cream, shampoo
Touch relationship Intimidation/Power (sexual harassment) Interest (flirting; friendliness) Establish appropriateness (society/culture) Hugs Kisses (lips or cheek) Patting Establish
4
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