Naveen Signed

NAVEEN 1422 Sector 39 Chandigarh 91-9876913513 [email protected] [email protected]

Objective

To support existing & new customers while providing awesome experience when they seek support from organization in which they have showed faith & trust.

Skills

  

Greater than 90 % resolution rate for windows based PC troubleshooting. Delighting customers with every contact. Providing resolution to advanced PC, Networking VOIP issues.

Education

GMSSS 40 Chandigarh Graduation 2008 GC 11 Chandigarh  Student Coordinator for Career Counseling & Placement Cell  Organized numerous IT seminars. Voluntary participation in organizing College IT related Infrastructure.  More than 60 % marks throughout education degree.  Launch of 3 college chronicles using all the latest technological advancements available.

Experience

Technical Support Associate - DELL International INDIA MAY 2008– AUGUST 2009 Resolving US home users queries & providing them resolution over the phone interactions, resolving issue related to Windows XP, Vista, 7 Beta outlook Express. 2003, 2007 & OEM software. Setting up on site service dispatches after remotely diagnosing issue with Desktops & Laptops. Identifying customer needs by way of probing & placing orders for the required commodities, including accessories for computers, security suites, Insurance extensions etc. Providing resolution on 1st contact & expertise in setting customer expectations to ensure the right resolution is delivered without any conflict & Executive escalations.

Digitally signed by Naveen Gill DN: cn=Naveen Gill, o=Navharch Technologies Ltd., ou=Chandigarh, email=naveen.gill@hot mail.com, c=IN Date: 2009.09.17 14:21:09 +05'30'