Nathaniel W. Parsons

Nathaniel W. Parsons

1461 Mars Ave., Lakewood, Ohio 44107 Home Office: (440) 328-8274, Mobile: (216) 376-8248 e-mail: [email protected]

OBJECTIVE Skilled customer service based problem solver and cost saving representative looks forward to a new path that benefits not only a new employer, but adds to my work ethic and experience assets. PROFESSIONAL SKILLS ACHIEVED • • • • • • •

Utilizing people skills to address customer needs in a timely and appropriate manner. The use of organization skills to properly multitask and track to-do lists and project status. Demonstrating common sense skills from a mundane task to a complex task. Able to perform job requirements without constant supervision or on an independent basis. The ability to complete daily requirements of Windows Based tasks involving XP/Vista, MS Office, Quickbooks Pro, and Adobe Products. Confidence in ability to handle daily phone calls, faxes, U.S. Mail, Shipments (FedEx, UPS), and required internet activity or tasks. Competently operated proprietary based computer systems and many cash (POS) systems on a daily basis to complete daily or transaction based tasks.

EDUCATION Cuyahoga Community College, Parma, Ohio Computer Technology and ECED, 1990-1992 Multiple hours of Volunteer Work Normandy High School, Parma, Ohio Special Education, 1988-1990 Honor Roll and Student of the Month Positive Education Program (PEP), Cleveland, Ohio Special Education 1986-1988 TRAINING/CERTIFICATIONS Employment Connection. Cleveland, Ohio Present Mediation and Anger Management, Conflict Resolution Center of West Shore, Inc., Westlake, Ohio 12/2007 - 12/2007 Food Safety, National Restaurant Association, Brooklyn, Ohio 09/2006 - 09/2006

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WORK HISTORY Memphis Eatery, Cleveland, Ohio 07/2008 - 10/2008 Utility Worker/Clerical Focus Now Ohio, Cleveland, Ohio 10/2007 - Present Community Activist/Tech Support Working America, Cleveland, Ohio 09/2007 - 10/2007 Community Activist/Community Canvasser Frankenbery Management, Inc. (dba Burger King), Cleveland, Ohio 06/2007 - 09/2007 Customer Service/Hourly Employee BP, North American Retail Ops, Independence, Ohio 06/2006 - 03/2007 Customer Service/Hourly Employee Melmont Enterprises II, Ltd. (dba Burger King), Brunswick, Ohio 06/2004 - 06/2006 Opener/Closer/Customer Service/Utility MCS Legal Records Services, Cleveland, Ohio 06/2002 - 06/2003 Customer and Client Support/Clerical Denise J. Knecht Associates Co., LPA, Cleveland, Ohio 01/2001 - 01/2004 Accounts Payable with Quick Books Pro/Clerical/Client Support COMMUNITY ACTIVITIES Increasing my educational knowledge and technology skills, along with some community initiatives are items that compete for my free time.