Most Recent Resume April 2009
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Rumman Ahmed Unit-36, 10 Wallace street, Black town 2641 NSW Phone: 96225882 (home) Mobile: 0412649744, email: [email protected] Employment History 2007 (July- Till date) Desktop Support Officer The Salvation Army (Territorial Headquarter in Sydney) Responsibilities: • Configure Dell Power Edge server
• Install UPS, IP Management card and network switch • Install server according to the deployment guideline of Salvation Army Forest • • • • • • • • • • • •
Configure Altiris Client Service Configure site-specific boot image and replicate. Fix any issues with AD replication, DHCP, DNS, Domino. Configure group policy Dell server administration WAN and LAN configuration and support Citrix support and troubleshooting Working in a project of deploying internet telephony in entire domain Network Monitoring and load balance Cisco switches and router configuration and troubleshooting Network connectivity management Firewall configuration and management
• Troubleshoot applications performance on servers • Building Network clients • Altiris Real time Helpdesk solution • Altiris Deployment And Server Management
• • • • • •
Domino client support for local and remote clients Configure and manage RNS and inotes Remote client troubleshooting through Remote access Configure and Manage Active Directory Network Troubleshooting System Backup
August 2006-June 2007 IT Support Webit Group
Officer
Responsibilities: • Website hosting, web server configuration.
• • • • •
Database maintenance, query and development, MS Access, MS Excel. Microsoft project management for various ongoing projects within the organization. LAN/ WAN configuration and Installation of exchange server. VPN server configuration and maintenance.
User training for Microsoft office product • Supporting users on a variety of PC issues, including identifying, researching and resolving technical problems.
• • • • • •
Responding to telephone calls, emails and requests for technical support. Tracking and monitoring issues/problems to ensure timely resolution. Connecting users to networks and providing initial training in relevant applications. Providing information relating to customers' hardware and software purchasing decisions. Maintaining and reporting and statistics as appropriate. Demonstrated customer focus and a collaborative team-oriented approach.
• Providing technical and general customer support across a wide range of products and services. • Being responsible for 2nd Level Support for Customers and Clients • Assisting large corporate and government organizations with their queries 2006(April-August) Desktop Global Telecommunication
Support (1st level Support)
Responsibilities: • worked to assist in the day to day issues that occur
• Providing professional IT maintenance, implementation and support. • Maintain and support field infrastructure • working as a part of a project team and IT implementation projects • • • •
First contact to the clients. Answer calls and provide different level of support to network user Call logging and VOIP support Remote support and VPN client support
Professional Skills and Abilities
• • • • • • • •
Very good communication ability (verbal and written) Proven prioritization and self-management skills Able to solve problems Effective interpersonal ability within a multi-ethnic environment Highly experienced in a variety of software applications Sound Knowledge in Network Environment, LAN and WAN. Apt in preparing projects Capable of communicating and motivating people in team works
Educational Qualifications 2007 Master of Information System Central Queens land University GPA: 6.2 out of 7 Course Finished: • Information system management and Project planning • Knowledge management • Data mining • Information system security and ethics • Information Culture and Communication • Human resource management 2006 Graduate Diploma of Information system management Central Queens land University, GPA: 6.17 out of 7 Course Finished: • Database Development and Management
• Digital Telecommunications and Networks
• Information System Management 2006 Graduate Certificate of Information system management Central Queens land University, Sydney Campus GPA: 6.667 out of 7 Course Finished: • Systems Management Overview • Systems Development Overview • Programming Principles 2005 Bachelor of Science with Honors (4 years integrated course) University of Dhaka, Bangladesh.
Professional Training and Development 2004 Cisco Certified Network Association Course Finished: • Introduction to Cisco Networking Technologies (INTRO) v2.0
• Interconnecting Cisco Network devices (ICND) v2.2 2003 Microsoft Certified System Engineering Course Finished:
• • • • • • •
Installing, Configuring, and Administering Microsoft Windows 2000 Professional Installing, Configuring, and Administering Microsoft Windows 2000 Server. Implementing a Microsoft Windows 2000 Network Infrastructure Implementing and Administering Microsoft Windows 2000 Directory Services Designing a secure Microsoft Windows 2000 Network Implementing and managing Microsoft Exchange 2000 Internet security and acceleration server 2000.
Professional Certification: Microsoft Certified professional (MCP) ID: 3055525 Australian Computer Society Membership (ACS) ID: 3065221 IT Experiences
• Installation and configuration of Microsoft Active directory • Altiris System Management Solution • Citrix management
• • • • • • • •
RAS configuration and support. Database development on SQL Router configuration and TCP/IP support VPN configuration and VPN client support Information system Project Management Experienced in Data mining for Business Intelligence Configuration and support for Microsoft exchange server. Installation experience of ISA Server
• Worked as a Support Knowledge Engineer for knowledge development for business. • Cisco Router configuration for ISP • Advanced troubleshooting knowledge in windows and Linux environment Referees Wayne Bajema IT Manager Information Technology Dept, The Salvation Army Phone: 92669667 Email: [email protected]
Charmaine Pfaff Lecturer, Central Queensland University Phone: Ph: +61 2 8295 5888 Email: [email protected]
• Install UPS, IP Management card and network switch • Install server according to the deployment guideline of Salvation Army Forest • • • • • • • • • • • •
Configure Altiris Client Service Configure site-specific boot image and replicate. Fix any issues with AD replication, DHCP, DNS, Domino. Configure group policy Dell server administration WAN and LAN configuration and support Citrix support and troubleshooting Working in a project of deploying internet telephony in entire domain Network Monitoring and load balance Cisco switches and router configuration and troubleshooting Network connectivity management Firewall configuration and management
• Troubleshoot applications performance on servers • Building Network clients • Altiris Real time Helpdesk solution • Altiris Deployment And Server Management
• • • • • •
Domino client support for local and remote clients Configure and manage RNS and inotes Remote client troubleshooting through Remote access Configure and Manage Active Directory Network Troubleshooting System Backup
August 2006-June 2007 IT Support Webit Group
Officer
Responsibilities: • Website hosting, web server configuration.
• • • • •
Database maintenance, query and development, MS Access, MS Excel. Microsoft project management for various ongoing projects within the organization. LAN/ WAN configuration and Installation of exchange server. VPN server configuration and maintenance.
User training for Microsoft office product • Supporting users on a variety of PC issues, including identifying, researching and resolving technical problems.
• • • • • •
Responding to telephone calls, emails and requests for technical support. Tracking and monitoring issues/problems to ensure timely resolution. Connecting users to networks and providing initial training in relevant applications. Providing information relating to customers' hardware and software purchasing decisions. Maintaining and reporting and statistics as appropriate. Demonstrated customer focus and a collaborative team-oriented approach.
• Providing technical and general customer support across a wide range of products and services. • Being responsible for 2nd Level Support for Customers and Clients • Assisting large corporate and government organizations with their queries 2006(April-August) Desktop Global Telecommunication
Support (1st level Support)
Responsibilities: • worked to assist in the day to day issues that occur
• Providing professional IT maintenance, implementation and support. • Maintain and support field infrastructure • working as a part of a project team and IT implementation projects • • • •
First contact to the clients. Answer calls and provide different level of support to network user Call logging and VOIP support Remote support and VPN client support
Professional Skills and Abilities
• • • • • • • •
Very good communication ability (verbal and written) Proven prioritization and self-management skills Able to solve problems Effective interpersonal ability within a multi-ethnic environment Highly experienced in a variety of software applications Sound Knowledge in Network Environment, LAN and WAN. Apt in preparing projects Capable of communicating and motivating people in team works
Educational Qualifications 2007 Master of Information System Central Queens land University GPA: 6.2 out of 7 Course Finished: • Information system management and Project planning • Knowledge management • Data mining • Information system security and ethics • Information Culture and Communication • Human resource management 2006 Graduate Diploma of Information system management Central Queens land University, GPA: 6.17 out of 7 Course Finished: • Database Development and Management
• Digital Telecommunications and Networks
• Information System Management 2006 Graduate Certificate of Information system management Central Queens land University, Sydney Campus GPA: 6.667 out of 7 Course Finished: • Systems Management Overview • Systems Development Overview • Programming Principles 2005 Bachelor of Science with Honors (4 years integrated course) University of Dhaka, Bangladesh.
Professional Training and Development 2004 Cisco Certified Network Association Course Finished: • Introduction to Cisco Networking Technologies (INTRO) v2.0
• Interconnecting Cisco Network devices (ICND) v2.2 2003 Microsoft Certified System Engineering Course Finished:
• • • • • • •
Installing, Configuring, and Administering Microsoft Windows 2000 Professional Installing, Configuring, and Administering Microsoft Windows 2000 Server. Implementing a Microsoft Windows 2000 Network Infrastructure Implementing and Administering Microsoft Windows 2000 Directory Services Designing a secure Microsoft Windows 2000 Network Implementing and managing Microsoft Exchange 2000 Internet security and acceleration server 2000.
Professional Certification: Microsoft Certified professional (MCP) ID: 3055525 Australian Computer Society Membership (ACS) ID: 3065221 IT Experiences
• Installation and configuration of Microsoft Active directory • Altiris System Management Solution • Citrix management
• • • • • • • •
RAS configuration and support. Database development on SQL Router configuration and TCP/IP support VPN configuration and VPN client support Information system Project Management Experienced in Data mining for Business Intelligence Configuration and support for Microsoft exchange server. Installation experience of ISA Server
• Worked as a Support Knowledge Engineer for knowledge development for business. • Cisco Router configuration for ISP • Advanced troubleshooting knowledge in windows and Linux environment Referees Wayne Bajema IT Manager Information Technology Dept, The Salvation Army Phone: 92669667 Email: [email protected]
Charmaine Pfaff Lecturer, Central Queensland University Phone: Ph: +61 2 8295 5888 Email: [email protected]
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