Monique Resume Revised-2

Monique Thérèse Mills 7401 San Pedro Dr Ne #46 Albuquerque NM, 87109

(505) 688-6765

[email protected]

PRESENTATION OF QUALIFICATIONS HIGHLIGHTS OF QUALIFICATIONS

•Excellent customer service skills, very self motivated, eager to work new tasks.

•8 years of extensive experience in face to face customer service where I always received praise and high marks; always with a smile and able to complete what is presented to me.

•Highly educated in Excel, PowerPoint, Word, Access, and Integrating Applications, as well as knowledge of HTML and A little bit of CSS.

•Trainer at UNIFI Inc. trained new employees on how to use the work computers properly.

•Safety Admiral at UNIFI where I looked out for all safety procedures for 20 people. My duty was to make sure the work spaces were safe. If I found them not to be safe I would try to correct it, and then if the problem persisted, reported it. •Skilled as a professional rescuer (See History), •Certified in CPR, First Aid for the Professional Rescuer, and Automatic-defibrillator. •Receptionist experience with multi-phone line experience. •Dedicated worker always on time and always in a good mood (See History).

EMPLOYMENT HISTORY Ashley Furniture- April 2008 to October 2008 Router/Customer Service- I routed the delivery trucks and technicians to customers homes. Handled Customer Service issues, Set up technician appointments and delivery appointments. On occasion I would train/help employees and inspect furniture that was brought in to be fixed. The job required working extensively with Excel and a remote server. New Mexico PCS- July 2007 to April 2008 Sprint Sales Associate- I activate new accounts as well as upgrade and add lines to existing customers mobile accounts. I work with the public hands on and deal with happy and also the occasional, not so satisfied customers. I try to take care of a lot of “customer service” issues that the customer might have due to their bill or lack of service. Create flyers for current promotions and carry out cleaning and office work for my company. KinderCare- May 2007 to June 2007 The job title was: Cook/teacher. Worked as a cook, teacher for all ages, nurse (distributing medicine, ect...). Stepped in wherever needed (Jack of all trades). I managed the food orders and food count for the food program. UNIFI –December 2005 to April 2007 Inspector, Operator, Safety Admiral. Job consists of Inspecting product for quality, Maintaining factory machinery (cleaning, repairing, ect...), Data Entry, and responsible for the safety of myself and my co-workers. I also trained new employees in the inspecting department. I maintained a 100% attendance record along with high acknowledgements for my work. JCPENNY’S – July 2005 to November 2005 Sales and Customer care. A lot of customer care, opening accounts, and closing accounts. Got rewarded for high customer satisfaction. Cashier and Customer Service. Opened up in the mornings and also closed on some nights, mainly closing. Top Secret Custom Countertops- April 2003- October 2003 Receptionist, Filing, logging appointments. I called customers, confirming appointments, as well as met them when they came in. I handled all the paper work for the customers and filed there information. I did not have a computer so everything was strictly paperwork and rolodex for looking up customers’ numbers. I was responsible for keeping the showroom clean and free of dust as well as keeping up with the coffee for walk in customers. Handled multiple phone lines and

was complemented on my performance. McDonalds – September 2000-November 2002 Cashier, frontline and drive thru. Employee trainer. Opened and Closed, worked holidays. Took orders and also worked in the grill to fulfill orders. Received high marks and praise for customer service and satisfaction. I worked with the public, even if the public didn’t want to work with me sometimes, still greeted with a smile. 4-H Holiday Lake Camp – May 2001 to August 2001 I was hired to be the resident lifeguard for the summer. I maintained the pool area, as well as the safety of the children of the camp, and the community. Taught swimming to children age ranging from 5 to 10, sometimes older. I had to be aware of my surroundings and safety at all times. I was in charge of the instruction, discipline, and management of the pool area. Certified in CPR, First Aid for the Professional Rescuer, and Automaticdefibrillator

EDUCATIONAL INTERESTS & PURSUITS -I am passionate about learning. I try to make every work day a chance or opportunity to learn something new. -Very interested in working with computers, I am very knowledgeable about computers and can type 65 words-per minute. I have completed a course in computers which focused on PowerPoint,

Excel, Access, Word, and Integrating applications. -Graduated from my high school with honors, as well as a member in the Honor Society of 2000. -Currently finishing up my first semester at CNM in hopes to one day to become a nurse.

REFERENCES Nicholas Warren Baker-Personal/Professional Title: Web Designer and Systems Administrator. Company: Tanner Chaney Inc. / Webtechnick.com Contact: (505)702-3639

Phil Baxley - Personal Title: Computer Programmer. Company: Honeywell through Manpower Contact: (505)828-5915 Laura Baker- Personal/Professional Title: Owner/Manager Company: Tanner Chaney Inc. Contact: (505)247-2242