Module 1 Introduction

Communication is simply a two way process of exchanging ideas, information or transmitting verbal and nonverbal messages. 2

/ / / / / / / / /

Sender

Noise

/ / / / / / / / /

Message • Context • Affect

/ / / / / / / / /

Receiver

/ / / / / / / / /

Event X

Noise

Influence message quality, accuracy, clarity Include age, gender, values, beliefs, culture, experiences, needs 3

EFFECTIVE COMMUNICATION

PRODUCTIVE RELATIONSHIP

We communicate to… Get information Motivate Praise Get feedback Sell Greet Etc.

4

 Aristotle’s

model

 Shannon-Weaver’s  Inferential  Michael

model

model

Polanyi's model of written communication

the

speaker the speech the audience The person at the end of the communication process holds the key to whether or not communication takes place.

We

communicate only when we want to communicate. Words mean the same to both speaker and listener. Communication is a one way street between the speaker and the listener. The message we communicate is the message that the listener will receive. 10

Quicker Problem Solving Stronger Decision Making

EFFECTIVE COMMUNICATIO N

Increased Productivity Steadier Work Flow Stronger Business Relationship Improved Stakeholder response Clear Promotional Material

Internal-Operational External Informal

Operational

Formal

Is planned by the organization Flows in all directions Essential for business operations Informal Is planned by the organization Flows in all directions Develops positive human relationships Serial

Upward Downward Horizontal Diagonal

Receiver

Understanding

Receiver

Response

Favorable

Relationship

Organizational

Goodwill

Perceptual

and Language Differences Restrictive Environments Distractions Perceptive Tactics Information Overload Ineffective Listening Skills Receiver's Capability

Adopt

an Audience-Centered approach

Foster

an open communication climate

Commit Create

to ethical communication

Lean and Efficient Messages