Mobilink Internship Ppt

Introduction Internship Report on P.M.C.L(MOBILINK) Presented By Shahid Mehmood o7-Arid-445 Tenure From 22-Aug To 7-Oct

About Orascom(OTH) √Established in 1998 √Considered among the largest and most diversified network operators in the Middle East, Africa, and South Asia √Acquired in 2008 a license to operate mobile services in North Korea

About Orascom Cont’d √OTH had exceeded 74 million subscribers as of March 2008. √Pakistan Mobile communications Ltd (Mobilink) started in 1994 April 2001, OTH took over management control of the company

About Mobilink √A subsidiary of Orascom Telecom, started its operations in 1994 √Largest customer subscriber base in Pakistan (28 million and growing) √Offers exclusively designed tariff plans that cater to the communication needs of a diverse group of people

About Mobilink Cont’d √Indigo and Jazz are the largest brands in the Pakistan cellular industry √Covers in 10,000+ cities and towns in pakistan as well as over 130 countries on international roaming service

Organization’s Main Hierarchy C.E.O Rashid Khan

C.I.O Tariq Rashid

HRM C.E.O Ali Raza Mehdi

Marketing C.E.O Bilal Munir

C.F.O Tariq Shafiq

C.T.O Ramy Reyad

Mobilink's Vision "To be the leading Telecommunication Services Provider in Pakistan by offering innovative Communication solutions for our Customers while exceeding Shareholder value & Employee Expectations"

Mobilink's Values √Total Customer Satisfaction √Business Excellence √Trust & Integrity √Respect for People

Products and Services √Mobilink Indigo √Mobilink Jazz √Mobilink PCO √Sub Products of Mobilink

Achievements √ISO 9002 Quality Management System Certification √Largest Call Center in Pakistan √Only cellular service in Pakistan to provide coverage on the M2 motorway √MOBILINK GSM's Short Message Service Center allows Vehicle Tracking and Fleet Management services that are being provided by Trakker (Pvt.) Ltd.

Corporate Social Responsibility Playing an active role in supporting the community and social development of Pakistan √Donated computers to the Federal Board of Intermediate and Secondary Education √Donated Rs. 100,000 to Pakistan Institute of Medical Sciences to set up a computer lab √During the devastating earthquake Mobilink was amongst the first to respond to the crisis.

SWOT Analysis Strengths

√Considered very strong and reliable √Captured most of the potential customers (28 million and growing) √Covering over 10,000 cities, towns and villages across the Pakistan √First operator to introduce IR for the people of Pakistan √A very strong brand image

Weaknesses √Most expensive telecom company both in call rates and SMS √Engineering department of Mobilink is not that well competent as compared to its new competitors √Customer retention Side is weak

Opportunities √Can expand its networks in the uncovered areas √Services in the future can be √Telephone √Wireless √Calling Cards

√Mobile Phone Banking

Threats √Competitors √Employees retention is also issue √Loss of loyal customer

Work And Experience In Finance Department H.O.D

PLANNIG & DEVELOPM-ENT WING

FIELD OPERATION

RECONCILI-ATION WING

SYSTEM REVIEW WING

Field Operations √Commission Payment √Movement Record of Blackberry Handsets √Process of Vendor Bills (Phoenix) √Processing of refund Cheques √Preparation of Reports Regarding Payment of Tax

Field Operations Cont’d Commission Payment √ On sale prepaid and postpaid sims √ B.D.O’S commission √ Credit Collection √ Direct Commission

Field Operations Cont’d Blackberry Handsets Movement Record √ Received √ Issued √ Sale √ Closing

Field Operations Cont’d Process of Vendor Bills (Phoenix) √ For Services √ Processing of Due Bill According to contract

Processing of refundable money Cheques √ Payment procedure to Indigo Customer √ Finally Mail Cheque to destination

Field Operations Cont’d Tax Reports √ Customer Tax √ Sales Tax √ Activation Tax

Conclusions & Recommendations