[email protected] Home: 773.769.3881 6021 North Winthrop # 201 Cell: 773.331.3600

Diane Cox [email protected] Home: 773.769.3881 6021 North Winthrop # 201 Cell: 773.331.3600 Chicago, Illinois 60660 Objective: To obtain a position within an established organization where any combination of my abilities can be utilized. Qualifications: Dependable, able to provide customer service support using ingenuity. Excellent organizational along with communication skills. Ability to function independently while simultaneously supporting staff members and customers with a customer-friendly demeanor. Experience in both public and private sectors. Experience: Amtrak Inc., Chicago, Illinois 1998-2008 Lead Service Attendant/ Customer Service Representative • Performed complex assignments exercising judgment in evaluation techniques and procedures. • Provide prompt, courteous and efficient lounge and/or dining car service to our passengers. • Complied with all related Amtrak rules, instructions, guidelines and policies in the performance of the duties. • Responsible for the management of inventory of assigned car and accurate revenue accounting. • Responsible for supervising dining car staff to ensure customers were provided with firs-class dining service. • Customer Service problem determination and solving • Receive and service customers request requiring placement, order followup, order changes, and/or order problems to ensure customer satisfaction and efficiency of order processing. Bell+Howell MMT Lincolnwood, Illinois 1992-1998 Electrical/Mechanical Test Inspector • Responsibilities included the preparation and performance of inspection of assembly and test operations on the full line of assembled products, subassembly units and related accessories. • Operations and set-ups • Blueprints and specifications range to complex • Wide variety of measuring tools and diversity of test equipment used. • Responsible for overall daily activities. • Assist in the evaluation and development of materials and processes for potential production application. • Perform electrical and mechanical testing for circuits, packages, and components. Stimsonite, Niles, Illinois

1983-1992

Customer Service Representative • Provide Customer service support and issue resolution • Compiled a daily log of completed reports • Assist in resolution of complex customer problems through discussions with management team • Review, accurately prepare and forward orders to Order Entry with proper and necessary information. • Worked with the Purchasing, Sales Operations, and Accounting Departments to provide and ensure customer satisfaction Education:

Holy Rosary College Institute Graduate 3.5 GPA Saint Mary Catholic High School Diploma

Other: Washington DC President Service and Safety Award along with several other outstanding accomplishments, Monetary Awards and Certificates.